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Multitech MTCBA-E-U manual

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Table of contents for the manual

  • Page 1

    MultiModem ® EDGE USB Wireless Modem MTCBA-E-U User Guide[...]

  • Page 2

    Copyright and Technical Support Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 2 MultiModem® EDGE USB External Wireless Modem User Guide Model MTCBA -E-U S000382F, Revision F Copyright This publication may not be reproduced, in w hole or in part, without prior ex pressed w ritten permission from Multi- Tech Systems, Inc. Al[...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 3 Contents Chapter 1 – Product Descrip tion and Speci fications ............................................................................. ...................4 Product Descr ipti on ..........................................................................[...]

  • Page 4

    Chapter 1 – Product Descrip tion and Specifications Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 4 Chapter 1 – P r oduct Descript ion and Specif icat ions Product Description The Multi-Tech MultiModem® EDGE wireless modem delivers some of t he fastest cellular w ireless data speeds by utilizing EDGE technology w ith a[...]

  • Page 5

    Chapter 2 – Installation Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 5 Application Overview Application Types With circuit switched data rates up to 14.4K bps, the MultiModem® GPRS is target ed at applications that periodically need to send or receive data over a w ireless network. It is an ideal solution for: Applianc[...]

  • Page 6

    Chapter 2 – Installation Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 6 Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be eas ily moved to another location. “Mobile” me[...]

  • Page 7

    Chapter 2 – Installation Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 7 Package Contents Single Package (one uni t) Bundled Package (multiple units) 1 modem 1 mounting bracket 1 Quick Start Guide 1 MultiModem CD Note: You must supply: Screws for the bracket An antenna Each individual package in the bundle includes the fo[...]

  • Page 8

    Chapter 2 – Installation Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 8 Specifications General Specifications Mechanical Dimensions & Weight 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g) Connectors & Fasteners A ntenna Connection ty pe : SMA jack Interface Connector : USB Type[...]

  • Page 9

    Chapter 2 – Installation Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 9 Interfaces The Wireless MultiModem has several interfaces: • LED function indicati ng operating status • External antenna (via SMA connector) • Serial and control link (via USB connector) • Microphone and speaker (via handset jack) • SIM ca[...]

  • Page 10

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 10 Chapter 2 – A ct iv at ion and Instal lat ion Step 1 – Activate Your Wireless Account Multi-Tech – A Certified National A ctiva tion A gent Multi-Tech Systems, Inc. is a ce rtified national activation agent for Ci ngular and Spr[...]

  • Page 11

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 11 Step 3 – Connect the Antenna and USB Cable • A ntenna. Connect a suitable antenna to the SMA connector (see antenna specificati ons in Chapter 1). • USB Cable. Connect one end of the USB cable to the modem and the other end to the[...]

  • Page 12

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 12 Step 5 – Attach the Modem to a Flat Surface (Optional) To mount the Wireless Mu ltiModem, do the following: 1. Obtain mounting screws (tw o are needed) that are appropriate for the surface on which you w ill mount the MultiModem. For [...]

  • Page 13

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 13 Step 6 – Install the Modem Driver Introduction Compatibility: This wireless MultiModem is compatible w ith Windows Operati ng Sy stems 2000/2003/XP and Linux. Windows Drivers: The w ireless MultiModem USB driver must be inst alled in [...]

  • Page 14

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 14 4. Click on Install from a list or specific location (Advanced) . 5. Click Next . 6. The next screen is the Please choose your search and installation options. Ensure that Search for the best driver in these locations w ith Search remov[...]

  • Page 15

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 15 Part B for Windows XP/2003: Associating PC Port with USB Driver 1. If the Welcome to the Found New Hardware Wizard screen – Can Windows connect to Windows update to search for software? appeared when you w ere installing the driver, i[...]

  • Page 16

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 16 Part C for Windows XP/2003: Installing the Modem INF File 1. If the Welcome to the Found New Hardware Wizard screen asking – Can Windows connect to Windows update to search for software? appears again, select No, not this time . Then [...]

  • Page 17

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 17 Installing the Modem Driver in Windows 2000 Part A for Windows 2000: Installing the USB Driver 1. Connect the USB cable between the MultiModem and the PC. 2. Insert the MultiModem CD into your CD-ROM drive. The CD uses t he Autorun feat[...]

  • Page 18

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 18 7. The Driver Files Search Results screen appears. The wizard has found the wrong driver. Click on Install one of the other driv ers . Click Next . 8. At the Driver Files Found screen, choose the EDGE Device from the listing. Click Next[...]

  • Page 19

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 19 Part B for Windows 2000: Associating PC Port with USB Driver 1. Wait while Window s prepares the next phase of t he installation (associating the PC port with the USB drive). When the Welcome to the Found New Hardware Wizard screen appe[...]

  • Page 20

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 20 Part C for Windows 2000: Installing the Modem INF File 1. After a brief delay, the Welcome to the Found New Hardware Wizard screen appears. Click Next . 2. The Install Hardware Device Drivers screen appears, referring to the Multi-Tech [...]

  • Page 21

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 21 Chapter 3 – Using Y our W ir eless Modem Phone Number for the Wireless Modem • Every w ireless modem will have its ow n unique phone number. • The wireless modem’s phone number may simply be told to the subscriber by the service[...]

  • Page 22

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 22 Establishing a Voice Call • Enter PIN Code (if required by your w ireless provider) Type AT+CPIN=1234 Responses: OK (PIN Code accepted) +CME ERROR : 16 (Incorrect PIN Code) +CME ERROR : 3 (PIN already entered [with +CMEE : 1 mode]) ?[...]

  • Page 23

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 23 Using Short Message Service (SMS) If you have SMS (Short Message Service), you can manipulat e such messages in these w ays: send, read, store, and delete. The AT commands needed to perform these functi ons are listed below. Please refe[...]

  • Page 24

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 24 Short Messages Examples Send Example: Send SMS message to an other SMS compatible device: at+cmgf=1 (set to text mode) OK at+cpms="SM","SM","SM" (set memory storage w hen writing and sending SMS messages) O[...]

  • Page 25

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 25 Internet Access Internet access can be setup in Windows Dial-Up Netw orki ng (DUN) of the computer t hat the wireless modem is serving. Setup procedures will vary according to t he ty pe of wireless service provider used. To access Dial[...]

  • Page 26

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 26 Create Your Dial-Up Connection in Windows XP 1. Click on Start and then click on Control Panel . 2. In the Control Panel , double-click on Network Connections . 3. On the Network Connections screen on the left-hand side under Netw ork T[...]

  • Page 27

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 27 Mobile PhoneTools Mobile PhoneTools is a communication software program included on y our MultiModem CD. You can install this program onto your PC and use it for making Internet connections, voice calls, SMS messaging, and email. This p[...]

  • Page 28

    Chapter 4 – Troubleshooting and Frequently Asked Questions Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 28 Chapter 4 – Troubleshoot ing and Fr equently A sk ed Quest ions Troubleshooting Examples Before calling the Multi-Tech Technical Support, check to the following connections: • The right antenna is connec ted to [...]

  • Page 29

    Chapter 4 – Troubleshooting and Frequently Asked Questions Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 29 Frequently Asked Questions Which providers can I use? • Two major providers are T-Mobile and Cingular. • We are Cingular approved. Does this modem support High-Speed Circuit-Switched Data (HSCSD)? • No, our ED[...]

  • Page 30

    Chapter 5 – Reference Information Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 30 Chapter 5 – Ref er enc e Inf orm at ion Wireless Modem Reference Information GSM reference documents: GSM 03.40, GSM 03.45, GS M 04.11,GSM 04.21, GSM05.08, GSM 07.01,GSM 07.02, GSM 07.05, GSM 07.07. ETSI contact: ETSI Secretariat F-06921 [...]

  • Page 31

    Appendix A – Warranty and Repairs Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 31 Appendix A – W arrant y and R epairs Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products w ill be free from defects in material or workmanship for a period of tw o, five, or ten years ([...]

  • Page 32

    Appendix A – Warranty and Repairs Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 32 Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the qui ckest and most economical repair option for y our Multi-Tech product. You may also contact any Multi-Tech s[...]

  • Page 33

    Appendix B – WEEE Statement Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 33 Appendix B - W aste Elect rical and Elect r onic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligati on on EU-based manufacturers, distributor s, retailers and importers to take- back electronics products at the end of the[...]