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Multi-Tech Systems MT5634ZPX-PCI-U-NV manual

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Table of contents for the manual

  • Page 1

    MT5634ZPX-PCI-U MT5634ZPX-PCI-U-NV Internal Data / Super G3 Fax Modem User Guide[...]

  • Page 2

    2 MultiModemZPX User Guide MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV P/N S000197C Revision C Copyright © 2003 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warrantie[...]

  • Page 3

    Contents 3 MultiModemZPX User Guide Contents Chapter 1 - Introduction ......................................................................................... 5 Product Description ........................................................................................................ 5 Chapter 2 - Installation ....................................[...]

  • Page 4

    Contents 4 MultiModemZPX User Guide Appendix D - Upgrading the Modem ................................................................ 33 Introduction ................................................................................................................... .3 3 Upgrade Overview ..............................................................[...]

  • Page 5

    1 Introduction 5 MultiModemZPX User Guide Chapter 1 - Introduction Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal data/fax modems available today from one of the world ’ s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use you[...]

  • Page 6

    2 Installation 6 MultiModemZPX User Guide Chapter 2 - Installation . What Y ou Will Need Before starting, please make sure you have everything you need: W e supply  An MT5634ZPX-PCI data/fax modem  An RJ-11 telephone cable  A printed Quick Start Guide  An MultiModemZPX system CD containing modem drivers, this User Guide, PhoneTools (a d[...]

  • Page 7

    2 Installation 7 MultiModemZPX User Guide Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to b[...]

  • Page 8

    2 Installation 8 MultiModemZPX User Guide Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. The microphone can be used for recording answering mach[...]

  • Page 9

    2 Installation 9 MultiModemZPX User Guide Sound Card and Speaker Connections (If you have the Voice Option) For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use i[...]

  • Page 10

    2 Installation 10 MultiModemZPX User Guide Verifying the Windows 95/98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories yo[...]

  • Page 11

    2 Installation 11 MultiModemZPX User Guide Installing the Modem Driver in Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1. After installing the MultiModemZPX modem into your com[...]

  • Page 12

    2 Installation 12 MultiModemZPX User Guide Verifying the Windows 2000 Configuration To verify your modem adapter configuration in Windows 2000: 1. Click Start | Settings | Control Panel . Double-click Phone and Modem Properties . 2. In the Phone and Modem Properties dialog box, click the Modems tab. 3. In the Modem tab, select Multi-Tech Systems MT[...]

  • Page 13

    2 Installation 13 MultiModemZPX User Guide Step 4: Configure the Modem for Y our Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Globa[...]

  • Page 14

    2 Installation 14 MultiModemZPX User Guide Step 5: Install PhoneT ools You can use PhoneTools to setup the operation of your modem. Multi-Tech includes this data communications software program on the product CD shipped with your modem. In general, the modem will work with most data communications software programs. Data communications software giv[...]

  • Page 15

    3 Remote Configuration 15 MultiModemZPX User Guide Chapter 3 - Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZPX and MT5634ZBA modems anywhere in your network from one location. W ith password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or tr[...]

  • Page 16

    3 Remote Configuration 16 MultiModemZPX User Guide T o Change the Remote Escape Character To further improve security, you can change a remote modem ’ s remote configuration escape character ei- ther locally or remotely. The remote configuration escape character is stored in register S9 . The factory default is 37, which is the ASCII code for the[...]

  • Page 17

    4 Troubleshooting 17 MultiModemZPX User Guide Chapter 4 - T roubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that [...]

  • Page 18

    4 Troubleshooting 18 MultiModemZPX User Guide • Another expansion card, such as a sound or game card, might be using the same COM port, memory address, or interrupt request (IRQ) as your modem. See Chapter 2 for information on verifying the configuration for your operating system. Look for conflicts with other devices installed on your computer. [...]

  • Page 19

    4 Troubleshooting 19 MultiModemZPX User Guide If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem ’ s dial prefix, e.g., ATDT9, . Note the comma, which inserts a pause before the number is dialed. By inserting 9, into the dial prefix, you do not have to include it[...]

  • Page 20

    4 Troubleshooting 20 MultiModemZPX User Guide The Modem Cannot Connect When Answering • The default DTR Control command ( &D2 ) inhibits autoanswer. To enable au- toanswer, change DTR Control to &D0 , and make sure &Q0 , &Q5 , or &Q6 is also set. For more information, see the &D command in Chapter 4. For informa- tion on c[...]

  • Page 21

    4 Troubleshooting 21 MultiModemZPX User Guide There Are Garbage Characters on the Monitor • Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. • You might be experiencing line noise. Enable [...]

  • Page 22

    4 Troubleshooting 22 MultiModemZPX User Guide V oice Mail T est Te s t th e MultiModemZPX ’ s voice function by using the included software to set up the MultiModemZPX for voice mail. Have an acquaintance call and leave a message, and then play it back. If your modem does not play sound files in voice mode, go to Windows Control Panel and double-[...]

  • Page 23

    A Regulatory Compliance 23 MultiModemZPX User Guide Appendix A - Regulatory Compliance FCC Part 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. O n the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provide[...]

  • Page 24

    A Regulatory Compliance 24 MultiModemZPX User Guide FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursu- ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm- ful interference in a residential installation. This equipment generates, us[...]

  • Page 25

    A Regulatory Compliance 25 MultiModemZPX User Guide Before installing this equipment, users should ensure that it is permissible to be connected to the facili- ties of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above condi[...]

  • Page 26

    A Regulatory Compliance 26 MultiModemZPX User Guide EMC, Safety , and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility[...]

  • Page 27

    A Regulatory Compliance 27 MultiModemZPX User Guide 6. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 7. Some parameters required for compliance with Telecom ’ s Telepermit require- ments are dependent on the equipment (PC) associated with this device. The as- sociated equipment [...]

  • Page 28

    B Technical Specifications 28 MultiModemZPX User Guide Appendix B - T echnical Specifications The MultiModemZPX modem meets the following specifications: Trade Name MultiModemZPX ™ Model Number MT5634ZPX-PCI Build Number MT5634ZPX-PCI-V92 or V90 with optional voice Server-to-Client 56K speeds when accessing a V.90 or V.92 server (actual Data Rate[...]

  • Page 29

    B Technical Specifications 29 MultiModemZPX User Guide keyboard-controlled modem options; non-volatile memory; remote configuration; DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-time fax compression conversion; U.S. Caller ID reporting; quick- connect startup. Command Buffer 40 characters Transmit Level -11 dBm ([...]

  • Page 30

    C Warranty, Service, and Technical Support 30 MultiModemZPX User Guide Appendix C - W arranty , Service, and T echnical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, t[...]

  • Page 31

    C Warranty, Service, and Technical Support 31 MultiModemZPX User Guide Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/orc/ for details on rates and coverages. Please direct your questions regarding tec[...]

  • Page 32

    C Warranty, Service, and Technical Support 32 MultiModemZPX User Guide T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (i[...]

  • Page 33

    D Upgrading the Modem 33 MultiModemZPX User Guide Appendix D - Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or t[...]

  • Page 34

    D Upgrading the Modem 34 MultiModemZPX User Guide Step 2: Identify the Current Firmware V ersion Identify the current version of your modem ’ s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/SUP- PORT/MultiModemZ[...]

  • Page 35

    D Upgrading the Modem 35 MultiModemZPX User Guide 2. In the program ’ s terminal window, type AT&V and press E NTER to list your modem ’ s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Type AT&W1Z and press E NTER to clear your stored parameters and reset your modem to factory d[...]

  • Page 36

    36 E Installing Under Linux MultiModemZPX User Guide Appendix E - Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux op- erating systems should be similar. Briefly, in Linux, you do not need drivers for most[...]

  • Page 37

    37 E Installing Under Linux MultiModemZPX User Guide Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3. To set Linux to configure the modem at boot-up, use an editor such as “[...]

  • Page 38

    38 E Installing Under Linux MultiModemZPX User Guide Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer . 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK . Answering Calls To use the system for answering calls,[...]

  • Page 39

    F Installing Under SCO OpenServer 39 MultiModemZPX User Guide Appendix F - Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most modems. Programs in SCO OpenServer commonly call [...]

  • Page 40

    Index 40 MultiModemZPX User Guide Index A A T commands &D 20 &Q 20 &W 15, 1 6 O 15, 16 autoanswer 20 C call waiting 19 Caller ID 5, 20, 21 Canadian regulations 24 – 27 COM Port assignment 9 communication programs 17 compression, data 20 configuring for your country 13 country configuration 13 D data compression 20 driver installation [...]