Monarch 9800 manual

Monarch  9800  Series Printers TC9840OH Rev. A 11/98 ©1998 Monarch Marking Systems, Inc. All rights reserved.[...]

Each product and program carries a respective written warrant y , the only warranty on which the customer can rel y . Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Mona[...]

[...]

[...]

T ABLE OF CONTENTS GETTING ST ARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Audi ence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Unpa ckin g the Pr inter . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

4-2 Adju stin g Prin t P osi tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 3 Printing the Euro-Doll ar Symbo l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 CARE AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1[...]

GETTING ST ARTED 1 The M onarch ® 9840  printer lets you pri nt text, graphics, and bar codes o n therm al trans fer (ri bbon) and therm al di rect lab els or tags. T he 9840 printer print s labels con tinuously (in one strip) o r on-deman d (one la bel at a t ime). Y ou can p rint on di e cut, bl ack m ark, o r contin uous s uppli es. Cont inu[...]

9445  Printe r Online Emulation The 984 0 printer s uppor ts 94x5 emul ation. Y ou c an se nd 94x 5 data stream s to the 9840 prin ter . Refer to you r 9445 Programmer’s Manual for i nformation about 94x5 data stre ams. Ordering Programmer ’s Manuals The P acke t Referenc e Manu al , which describes how to cre ate format and ba tch packets f[...]

Ask your Syste m Administrator which method you w ill use to communi cate with th e host : Seri al Comm unicat ion 9 to 25 pi n ca ble (P art #11836 4) 25 to 25 pin ca ble (P art #11836 6) Parallel Co mmunica tion IEEE-1 284 or Centroni cs® mode c able (P art #118363) S ee "Setting DIP S witches " for more information. Connecting the Com[...]

Setting DIP Switches T o ch ange the DIP switch settings, move the switche s to the d esired posit ion and th en turn on the print er . If you select Softw are Controll ed, the pa rameters in P acket F wi ll override the co mmunicatio n settings. Softw are Cont rolled use s the last sent P acket F setti ngs or the defaul ts. T urning on the printer[...]

Lower DIP Switches 12345678 Flow Co ntrol XON /XO FF RTS/CTS* DTR ON OFF OFF OFF ON OFF Diagnostics Normal Diagnostics Mode OFF ON Ve r i f i e r No V er ifier V erifier Installed OFF ON Supply T ype Die Cut or Edge Apt. Black Mark (center ) Continuous Center Apt. OFF OFF ON ON OFF ON OFF ON Ribb on T r ansfer Dire ct OFF ON F eed Mode Disable On-D[...]

Using the Control P anel The con trol pane l helps you ch eck printer sta tus, displa ys error codes, and al lows yo u to per form s ome basic printer fu nctions. Printer Status Lights Pow er : The p rinter s hows a stea dy green light wh en it is on. Supplies : The pri nter shows a bli nking ambe r light wh en it is out of label s or ri bbon, or w[...]

Button F unctions Fe e d : u Pri nts a labe l in the o n-dem and mod e. u F eeds a bl ank la bel if the re is no pri nt job. u Prints a labe l with error in formati on that is useful to your Syst em Administ rator if a n error is displayed. u Cuts the suppl y when pre ssed and hel d for two second s if a knife i s installed. Pa u se : Pauses the cu[...]

1-8 Gett ing Sta rted R ev . A 10/98[...]

LOADING SUPPLIES 2 This chapter d escribes how to load: u a roll of supp ly u fan-fold supp ly u a roll of tag su pply . Ther e are th ree types of suppli es: Thermal Direct speciall y treated the rmal suppli es that do not use a ri bbon for printin g. Thermal T ransfer standa rd supp lies th at requ ire a ri bbon for printi ng. High Energy scratc [...]

L oading L abels or T ags Make sure the p rinter is con figured for the correct sup ply type. 1. Open the cove r . 2. Unlock the printhead b y turnin g the retaini ng latch. 3. Lift pri nthead a ssem bly us ing the printhea d tab unti l the assembly lo cks into place. 4. Place the roll of suppl y on the sup ply hold er . Make sure the supply un rol[...]

5. Adjust the sup ply hold er guides so th e sides ba rely touc h the roll. Make sure the supply rol l turns freely . If you are u sing fan-fo ld supplies, place th e supp ly sta ck behind the pri nter , label s ide facing up. 6. Push down on the su pply lever to unlock th e supply guides . 7. Lay the label s trip a cross th e supp ly gui de so tha[...]

F or tag suppl ies usi ng the op tional k nife , feed the supply through the kn ife. Make sure a t least 0.5 i nches of suppl y is past the knife . 8. Adjust the sup ply guid es so they tou ch the supp ly . Push up on the suppl y lever to lo ck the supply guides into place. Ta g Nibs Supply Lever 2-4 Lo adin g Suppl ies Rev . A 10/98[...]

9. Hold the printhead a ssembly by the prin thead tab wh ile pressi ng down on the pri nthead re lease. 10. Cl ose the pr inthea d by pre ssin g down on th e thum b well u ntil you hea r it click into place . 11. Close th e cover . 12. Press Fe e d to po sition the supply un der the pri nthead. Thum b W ell Load ing Suppl ies 2-5 Rev . A 10/98[...]

Y ou may need to adjust the wid e/narrow kn obs depe nding o n the width of your supply . See Ch apter 5, " Care and Maintenance ," for more information. Fo r Pe e l M o d e: In peel mode, the p rinter separates the backing paper from the label. T he nex t label i s not pri nted unti l the co mple ted one i s removed from the printer . Ma[...]

3. F eed the b acki ng pape r ove r the peel bar . 4. F eed the bac king paper thro ugh the l ower o pening of th e exit cover . Close the exit cover . Pull down on the backing paper to remove an y slack. When remov ing the ba cking pa per , pull up acros s the saw-toothed tear edge. Make sure th e backing pa per tears at the edge. Peel Bar Lower O[...]

5. Close the p rinter’s cover . 6. Press Fe e d to positi on the suppl y under the printhea d. Using the Optional T ear Bar T ear labels ag ainst the tear b ar . Y ou cannot tear tags with the tear bar . Note the foll owing chan ge to loa ding labe ls if you ha ve purchase d the opt ional tea r bar: Slide th e supp ly betw een the te ar bar and p[...]

LOADING RIBBON 3 This c hapter d escri bes ho w to load a ribbon roll. There ar e differ ent ribb on requi remen ts for th e three ty pes of suppli es: Thermal Direct Supplies do no t use a ri bbon for printin g. Thermal T ransfer Supplies require a ri bbon for p rinting. High Energy Supplies require a ri bbon ab le to with stand high temp erature [...]

L oading Ribbon Make s ure the p rinter i s con figured to use a ri bbon . T o l oad ribbon: 1. Open the cove r . 2. Unlock the printhead b y turnin g the retaini ng latch. 3. Lift pri nthead a ssem bly us ing the printhea d tab unti l the assembly lo cks into place. 4. Push the defl ector tab down . 5. Slide th e extra ri bbon core on the take-up [...]

6. Remove the n ew ribbon from th e package as sh own. Do not wrink le or crush the ne w ribb on. 7. Slide th e ribb on onto th e back r eel as far as i t will go. The ribbon roll only fits on the reel one way . Carefully un wind a few inche s of ribb on from the bottom of th e roll. 8. Carefull y feed th e ribb on unde r both ri bbon rol lers and [...]

11. Rotate the take-up core until the le ader is past the printhea d and rem ove any slac k in th e ribb on by tur ning the take-up reel clockwise . 12. Hold the printh ead assem bly by the p rinthead tab while pressi ng down on the pri nthead re lease. 13. Cl ose the pr inthea d by pre ssin g down on th e thum b well u ntil you hea r it click into[...]

The hi gh ener gy setti ng is l ost w hen you tu rn off the prin ter . High Energy Ribbon Li mitations When using the high energy ribbon o ption: u Use a pri nt speed o f 2.5IPS (inches per seco nd). u Printh ead warra nty i s reduce d to 100,0 00 inc hes. u Serial ba r codes cann ot be prin ted. u Do not us e peel mode. u No more than 20% of the s[...]

3-6 Load ing Rib bon Rev . A 10/98[...]

PRINTING 4 This c hapter e xplai ns how to u use on -dema nd mo de pri nting. u prin t an error la bel and ba tch sepa rators. u adjust the pri nt positions. Printing The host send s online pa ckets containin g print jobs to the printer . 1. T urn on the printer . 2. Downlo ad a format an d a batch. R efer to the P acket Refere nce Ma nual for info[...]

Printing an E rror Label If the printer displays a d ata error (errors 0-49 9), press Fe e d to print an error l abel and con tinue printing . See yo ur System Administrator about the error lab el. Clearing Ba tches All bat ches are cleare d when th e print er is turned on . Y ou ca n also c lear all or a s ingle batch b y pres sing Clear after the[...]

Adjusting Print P ositions Y ou can adjust the supp ly , print, margi n, or cut positions on the 9840 pri nter by usin g the contr ol panel buttons . Mak e sure a batch is not waiting to p rint before you adjust the positions. T o change the supply , print, margin, or cut posi tions: 1. Press Pa u s e . 2. Press Fe e d and Clear (at the same time) [...]

Supply P osition Adjusts the ma chine to print at th e vertical 0,0 point on the supply . Increase the supply position to m ove print up, decrease to m ove print dow n on the label . The rang e is -30 0 to 300 dots . The supply po sition ad justme nt shou ld only be made on inital prin ter setup. F or format adjust ments, ch ange t he print p ositi[...]

Printin g 4- 5 Rev . A 10/98[...]

CARE AND MAINTENANCE 5 This chapter te lls you ho w to u clear la bel jams u clean t he prin thead and plat en roller u replace a print head u replace a fuse u adjus t print c ontras t. CA UTION Do not u se sh arp obje cts to c lean th e printhe ad. This may dama ge the printer an d void you r warran ty . Clearing Label Jams When you are printing a[...]

Cleaning The rat e and fr equen cy at which yo u print or how oft en you receiv e sup ply erro rs de termines how ofte n you m ust cl ean th e printe r . Y ou may n eed to cle an the pri nthead, s enso r , and plat en roller: u if the re is an y adhesive build-up i n the supply p ath u after pri nting ap proxim ately six rolls o f supp ly , after u[...]

5. Rub the cotton sw ab across the peel bar , printh ead, and supply se nsor to remove a ny build-up. 6. Clean th e build -up in the suppl y path. 7. Let the pri nter dry before you re load supplie s. Close the exit cover unti l both latche s click into p lace. 8. Close th e cover and printhead a ssembly . 9. T urn on the printer . 10. Pres s Fe e [...]

R eplacing the Printhead Y ou may h ave to re place the pri nthead i f it is damage d or worn-o ut. F or exa mple , you ma y see 616 (bad dot or dots ) or 76 5 (printhead failure) error code s. See "Accessories" in Append ix A for the pr inthead part num ber . CA UTION The pri nthea d is sensiti ve to stat ic electri city , whi ch can dam[...]

6. Carefull y unplug the cable from the pri nthead as shown. Th e printh ead is sensiti ve to s tatic electri city , which c an dam age the printhea d or reduce its l ife. Ground yourse lf by touc hing some meta l, such as the pri nter’s metal b ase, before tou ching the pri nthead. 7. Carefull y plug the cable into th e new pri nthead. 8. Align [...]

Make sure t he printhea d cable d oes not tou ch the ribb on roll. 10. Cl ean the new printh ead with a cotton swab d ipped i n isoprop yl alcoho l to remove any salt or o il left f rom handli ng. 11. Let the printh ead dry and relo ad you r suppl ies. 12. Cl ose the pr inthea d assem bly and the co ver . T urn on the printe r . 13. Press Fe ed to [...]

Adjusting the Print Contr ast Y ou may need to ad just the print co ntrast if the prin ting is too light or too dark. Having the correct print contra st is important becau se it affe cts ho w well your b ar code s scan and how long your pr inthea d lasts . W e recomm end y ou ch eck th e bar co de pri nt quality with a bar co de veri fier . Using a[...]

R eplacing the F use The pri nter is sh ipped wit h a 115 volt or a 23 0 volt fu se. T o replace th e fuse: 1. Disconnec t the printer from the powe r source. 2. Use a screwdrive r to pry open the fuse box in the ba ck of the printe r . 3. Remov e the old fuse an d inse rt a new one as s hown. 4. Slide the fu se box back into the pri nter . F use B[...]

TROUBLESHOOTING 6 This c hapter p rovi des u inform ation ab out pri nting a te st labe l. u solution s to minor prin ting proble ms. u explan ations of error messa ges you may rece ive whil e usin g the prin ter . u a list of co mmon error messages a nd their solutio ns. Printing a T est L abel Press Fe e d and Pa u s e simultaneo usly . Ho ld for[...]

T roubleshooting This section helps you corre ct some proble ms that may occur . Problem Action Error message appears during startup. T urn off the printer , wait fifteen seconds and then turn on the printer . Call T echnical Support if the error message reappears. Does not print. Check supply . Check ribbon. Send a corrected format and batch pack [...]

Error Mess ages Y ou may r ecei ve the foll owin g types o f erro r mess ages: u Data Errors u Communication Errors Some errors numb ered 4 00-438 a nd 500- 574 are intern al software error s. Error s numb ered 900 -999 ar e hard pri nter failures. If yo u cannot clea r an error , turn off the printer , wait several seco nds and then turn on the pr[...]

012 Row field p osition is greater than the m aximum stoc k dime nsi on. 013 Column f ield posi tion is gre ater tha n the maxi mum stock dime nsi on. 014 F ont sele ctor is invalid. 015 Charac ter rotati on mu st be 0 (0 degree), 1 ( 90 degre e), 2 (180 de gree), o r 3 (270 degree) . 016 Field rotation must be 0 (0 degree), 1 (90 degre e), 2 (180 [...]

041 Line direct ion m ust be 0 , 90 , 18 0 , or 270 . 042 The line seg ment or bo x end row i s defined outsid e of printa ble ar ea. 043 The line seg ment o r box en d column is defi ned outs ide of print able ar ea. 044 Dot pattern for l ine or box mu st be "". 045 Line leng th is de fined beyon d the maxi mum length . 046 Line ty pe mu[...]

205 Cop y type must be 1 (Copy after rules) or 2 (Copy before rules). 206 Incre ment/Dec reme nt sele ction m ust be I (i ncrement) or D (decrement). 207 Incre menting start p ositio n must b e 0 to 27 10 . 208 Incre menting end pos ition m ust be 0 to 2710 . 209 The inc rementi ng am ount mus t be 0 to 999 . 210 Secu rity valu e for a PDF 417 bar [...]

224 Bar code Intercha racter gap must be 0 to 99 in printe r dots. 251 P ower u p mode m ust b e 0 (onl ine) or 1 (offline). 252 Lan guage se lectio n must be 0 (English). 253 B atch separator code must be 0 (off) or 1 (on) i n the system setup pa cket. 254 Slash ze ro selectio n must be 0 (standard ze ro) or 1 (slash zero). 255 Sup ply type mu st [...]

269 Stop bits s elec tion must be 0 (1 bit) or 1 (2 bits). 270 P arity selection must be 0 (non e), 1 (odd), or 2 (even). 271 Flo w contr ol sele ction must be 0 (none), 1 (DT R/DSR), 2 (CTS/RT S), or 3 (X ON/X OFF). 272 Interna l code page selec tion must be 0 (Interna l), 1 (ANSI), 2 (DOS 437), o r 3 (DOS 85 0). 273 Cut adju stme nt must b e -300[...]

325 Dup licating direction must be 0 or 1 . 327 Amount of row adjus tment m ust be 0 to 999 . 328 Duplicate count must be 0 to 999 . 340 Bitm ap li ne enco ding mus t be H (Hex) or R (R un leng th). 350 Font selector must b e 1 to 9999 . 351 F ont data l ength must be 68 to 16384 . 352 Insuffic ient fon t memo ry is avai lable fo r the down loaded [...]

411 Framing error (baud rate mismatch). 412 Flo w contr ol mismatch . 413 Receive b uffer is full. Ch eck flow con trol setting s. 414 Interna l keybo ard buffer is ful l or y ou need a n ew keypad. 427 Forma t name must be 1 to 8 chara cters inside qu otes or a printer- assigned na me (""). 428 Batch name is i nvalid o r graphic n ot fou[...]

5 7 3 Batch data in price fi eld doe sn’t fit th e format or the field co ntain s blanks. 574 Batch data in che ck digit sche me doesn’t fi t the format, or , the fiel d conta ins bl anks . 575 The gra phic includ ed in you r format could n ot be fo und. 600 Imagi ng erro r becau se the b atch was refused . 601 An erro r occu rred wh ile the b [...]

701 Print er received a co mmand that it canno t execute while i t is runn ing. 702 Check you r printer’s SETUP setti ngs. 703 The pri nter sensed a calibra tion of di fferent-si zed black marks. 704 Printe r didn ’t detect a s ense mark within th e maxi mum feed length or i s out of supp lies. Che ck or load suppli es. 705 In valid bat ch rece[...]

761 Stacker is full o r jammed. Em pty the stacker or clear the jam be fore cont inuing. The prin ter does no t recalibrate after this erro r . 762 Low battery . Recharge the battery . 763 W aiting to dispense la bel. Press Fee d . 764 V erifier fai lure. P ress Clear to clear th e error and conti nue prin ting. A blank labe l feed s and th e last [...]

6-14 T rou blesho otin g Rev . A 10/98[...]

SPECIFICA TIONS A Printer Height: 12.5 i nches (318 m m) Widt h: 12 inch es (305 mm) Depth: 13 inch es (330 mm) W eight: 30 lb. (13 .4 kg) Shipping W eight: 34 lb. (15.4 k g) P ower: 115 V ac, 60Hz, 100 V ac, 50/60 Hz , 230 V ac, 50Hz Operating Lim its: F or Thermal T ransfer (ribbon) 40 ° to 95 ° F (4 ° to 35 ° C) F or Thermal Direct 40 ° to [...]

Ribbon Specification Do not leave ribb on in sun light, high tempe ratur es or humi dity . Print Speed: 2.5 IPS (64 mm) for all serial bar codes 2.5 IPS (64 mm), 4.0 IPS (102 mm), or 6.0 IPS (152 mm) for othe r operatio ns W e recommen d a print sp eed of 2. 5 IPS for labels less th an two inc hes long using back feed o r on-de mand m ode pr inting[...]

Spec ific ations A-3 Rev . A 10/98[...]

SETTING DIP SWITCHES B T o change the DIP switch setti ngs, move the sw itches to the desired position and then turn on t he printer . 1=ON , 0=OFF If you select Softw are Controll ed, the pa rameters in P acket F will overr ide the co mmun icatio n settin gs. Softw are Co ntrolled uses the last sent P acket F settings or the defaults. T urning on [...]

DIP Switches Upper DIP Switches 123456 78 Baud Rate 38400 19200 9600 4800 2400 1200 Software Control 1 1 1 0 0 0 0 1 0 0 1 1 0 0 0 1 0 1 0 1 0 Data Bits 7 Data Bits 8 Data Bits 1 0 Stop B its 2 Stop Bits 1 Stop Bit 1 0 Pa ri ty Even Odd None 1 0 0 0 1 0 P arallel Port Centronics Mode IEEE-1284 0 1 B -2 Sett ing Dip Switche s R ev . 12/97[...]

Lower DIP Switches 123456 78 Flow Co ntrol XON /XO FF RTS/CTS* DTR 1 0 0 0 1 0 Diagnostics Normal Diagnostics Mode 0 1 Ve r i f i e r No V er ifier V erifier Installed 0 1 Supply T ype Continuous Die Cut Black Mark 1 0 0 0 0 1 Ribb on T r ansfer Dire ct 0 1 F eed Mode Disable On-Demand Enable On-Demand 0 1 * Requires a special c able. Setting Dip S[...]

B -4 Sett ing Dip Switche s R ev . 12/97[...]

[...]

ww w .monarch.com[...]