Mitsubishi Electronics PD-5010 manual

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Table of contents for the manual

  • Page 1

    Mitsubishi Plasma Displa y PD-5010 Owner’ s Guide T echnically Anything is Possible ®[...]

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    [...]

  • Page 3

    Precautions Please read this manual carefully before using your Mitsubishi plasma monitor and keep the manual handy for future reference. CA UTION RISK OF ELECTRIC SHOCK DO NO T OPEN CA UTION: T O REDUCE THE RISK OF ELECTRIC SHOCK, DO NO T REMO VE CO VER. NO USER-SER VICEABLE P ARTS INSIDE. REFER SER VICING TO Q U ALIFIED SER VICE PERSONNEL. This s[...]

  • Page 4

    NO TE: When you connect a computer to this monitor , attach the supplied ferrite cores. If you do not do this, this monitor will not conform to mandatory FCC standards. Attaching the ferrite cores: Set the ferrite cores on both ends of the MONITORLINK™ cable (not supplied), and both ends of the po wer cable (supplied). Close the lid tightly until[...]

  • Page 5

    Attachment Options f or the PD-5010 Monitor .... 1 Introduction ......................................................... 2 Introduction to the PD-5010 Plasma Monitor ......................................................... 2 The f eatures you’ll enjo y include: .............................. 2 Contents of the P ackage ..........................[...]

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    [...]

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    1 Y ou can attach your optiona l mount s or stand to t he plasma monitor i n one of the following two ways: * Wh ile it is u pr ig ht. ( Se e Dra win g A) * As it is la id d o wn wi t h t he sc ree n fa ce do wn (S ee Dr awi ng B). La y the p ro te cti ve s he et, whic h w as wr ap p ed ar ou nd th e mon itor when it wa s pac kage d, be nea th th e[...]

  • Page 8

    2 I n tr o du ct i o n to t h e PD -5 01 0 Pl as ma M o n i to r Mitsubis hi ’ s PD -5010 i s a se amless bl end of c ut ti ng- edge visual t echnology and sophisticated design. At 50 inches, with a 16:9 aspec t ratio, the PD -5010 certainly makes a big i mpression. However , at a mere 4. 68 inches / 119 mm thi n, the monit or ’ s sleek techno-[...]

  • Page 9

    3 Fr on t Vie w P a r t N a m e s a n d F u n c t i o n POWE R /ST A NDBY i ndicator When t h e power i s on ............................. Li ght s green. When the power is in the standby mode ... L ight s r ed. Power T urns the monitor’ s power on and of f. Remote sensor w indow Receives the s i gnals from t he remote control. * MONIT ORLINK is [...]

  • Page 10

    4 Re ar Vi ew / T e r min al Bo ar d A EXT SPEAKER L and R Connect s peake rs here. Maintain the corre ct pol arity . B V IDEO 1, 2, 3 Connect a VCR or other video device here. Only one of t hes e three inputs ca n be used. C DVD1 / H D1 Connect DVD’ s , High Defi nition or Laser Discs, etc. here. D RGB1 Inputs the analog RGB si gnal of persona l[...]

  • Page 11

    5 Re mo te C ont r ol 1 POWE R ON/OFF Switches Pow er ON/OFF . (T his d oe s no t o pera te w he n P OWER /S T AN DBY indic at or of t he mai n unit is of f. ) 2 R GB/ PC Press thi s button to sel ect RGB/PC as the source. RGB /P C1 RGB/ PC2 MO NITORLI NK * RGB /PC can also be sele cted using the INPUT button on the monitor . The inpu t swit ches a[...]

  • Page 12

    6 Ba tt er y I ns tal la ti on a nd Rep la ce me nt Inser t t he 2 “AAA” batteries, maki ng sure to set them in with t he pr oper polarity . 1. Press a nd ope n the cover . 2. Align the batteries a ccordi ng to the ( +) and (–) indic at ion inside the cas e . 3. Replace the cover. 13 INFO Displays the source settings on the screen. 14 SLEEP A[...]

  • Page 13

    7 Us in g th e wir ed r em ote co n trol m ode Connect t he supplied remote cable to the r em ot e control ’ s jack and the “R EMO TE CON TROL ” term inal on the monit or . When the cab le i s con nect ed, th e m ode au tomat ical ly switche s to wired remote control. When the wir ed r emote contr ol mode i s used, the r e mote cont rol can b[...]

  • Page 14

    8 I n s t a l l a t i o n[...]

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    9 C o n n e c t i n g Y o u r P C o r M a c i n t o s h Com pu te r Co nn e ctin g y ou r PC o r Ma ci nto s h c omp u ter to y ou r plasma monit or wil l e na ble yo u to displ ay your comp uter’ s scree n image for an impressive presentation. The plasma monitor supports the s ign als described on page 55. T o c on ne c t a P C, M a ci nt o sh o[...]

  • Page 16

    10 E xt er na l S pe a ke r C onn ec tio ns External speakers (not supplied) m ay be connect e d to the plasma m onit or t o reproduce sound from VIDEO, DVD or RGB signa l s ources. Ex t er n al s p ea k e rs m a y b e c on ne c te d d i re c t ly t o t he SPEAKERS ter m ina ls . C AU TI O N : U np lu g th e p la sm a mo ni to r an d all co nn ect [...]

  • Page 17

    11 P in A ss ig nme nts a nd S ign a l Le v el s f or 15 p in RGB (An al og )[...]

  • Page 18

    12 PO WER T o turn the unit ON and OFF: 1. Plug the power cord into an acti ve A C power outlet. 2. Press the POWER ON b utton (on the remote control) to turn on the unit. The monitor’ s PO WER/ST ANDBY indicator will light up (green) when the unit is on. 3. Press the POWER OFF b utton (on the remote control or the unit) to turn of f the unit. Th[...]

  • Page 19

    13 SLEEP T o set the off timer: The off timer can be set to turn the po wer of f after 30, 60, 90 or 120 minutes. 1. Press the SLEEP button to start the timer at 30 minutes. 2. Press the SLEEP button to the desired time. 3. The timer starts when the menu turns off.  30  60  90  120  0 OFF TIMER 30 T o check the remaining time: 1. Onc[...]

  • Page 20

    14 STRETCHED size screen The picture is expanded in the horizontal and v ertical directions at dif ferent ratios. * Use this for watching normal video programs (4:3) with a wide screen. When watching high definition video sour ce 1. Press the FORMA T button on the remote control. ST AND ARD size screen (16 : 9) The full size screen is displayed. * [...]

  • Page 21

    15 ST AND ARD size screen The image is e xpanded in the horizontal and vertical direction. WHEN WIDE SIGNALS ARE INPUT TR UE The image is true resolution. ST ANDARD The image f ills the screen. Information  Supported resolution See page 55 for details on the display output of the various VESA signal standards supported by the monitor .  “PI[...]

  • Page 22

    16 HD/DVD2 0 0 0 0 X 0 X 0 PIP SCREEN Operations Operations in the Side-by-side mode T o change the picture size, press the cursor  or  b utton. VIDEO1 RGB/PC1 A B VIDEO1 RGB/PC1 AB VIDEO1 RGB/PC1 B A T o sw ap the picture on the right and the left, press the cursor ▲ button. VIDEO1 RGB/PC1 AB VIDEO1 RGB/PC1 RGB/PC1 BA T o mak e the desired[...]

  • Page 23

    17 Operations in the Picture-in-picture mode T o move the position of the sub screen, press the cursor  or  b utton. VIDEO1 RGB/PC1 A B VIDEO1 RGB/PC1 A B T o change the size of the sub screen, press the ZOOM button. VIDEO1 RGB/PC1 A B VIDEO1 RGB/PC1 A B VIDEO1 RGB/PC1 A B VIDEO1 RGB/PC1 A B ZOOM+ button ZOOM— button ZOOM+ button ZOOM— bu[...]

  • Page 24

    18 5. The change is stored until you adjust it again. 6. Repeat steps 2 – 5 to adjust an additional item, or press the EXIT b utton on the remote control to return to the main menu. Note: The main menu disappears by pr essing the EXIT button. The MENU window is displa yed with respect to the screen as shown on the diagram. * Depending on the scre[...]

  • Page 25

    19 Main menu Sub menu Functions Default Reset VIDEO CONTRAST Adjusts the contrast. Center Y es SETTINGS BRIGHTNESS Adjusts the brightness. Center Y es SHARPNESS Adjusts the sharpness. Center/1 Y es COLOR Adjusts the color . Center Y es TINT Adjusts the tint. Center Y es PICTURE MODE Sets the picture mode according to the VIDEO MEMOR Y Y es environm[...]

  • Page 26

    20 Picture Settings Menu Adjusting the picture The contrast, brightness, sharpness, color and tint can be adjusted as desired. Example: Adjusting the contrast Pr ess the MENU/ENTER button on the r emote control to display the MAIN MENU on the scr een, then... 1 . Use the ▲ and ▼ b uttons to select “VIDEO SETTINGS”, then press the MENU/ENTER[...]

  • Page 27

    21 4. Once the adjustment is completed ... Press the EXIT b utton to return to the main menu. T o delete the main menu, press the EXIT button once more. Information  T ypes of picture modes MEMOR Y . . ...... The last picture adjustments are stored here. THEA TER ....... Set this mode when watching video in a dark room. This mode provides darker[...]

  • Page 28

    22 4. Once the setting is completed... Press the EXIT button to return to the main menu. T o delete the main menu, press the EXIT button once more. Information  Setting the color temperature HIGH .............. Whites appear more bluish MEDIUM ........... Standard LO W ............... Whites appear more reddish  Restoring the factory default [...]

  • Page 29

    23 4. Press the MENU/ENTER button. The “WHITE B ALANCE” screen appears. 5. Use the ▲ and ▼ buttons to select “RED-GAIN”. WHITE BALANC E SEL. ADJ. RETURN EXIT GAIN RED GREEN BLUE BIAS RED GREEN BLUE 6. Adjust the white balance using the  and  buttons. RED * If neither the  or  button is pressed within 5 seconds, the current s[...]

  • Page 30

    24 4. Once the setting is completed ... Press the EXIT button to return to the main menu. T o delete the main menu, press the EXIT button once more. Information  NR * “NR” stands for Noise Reduction. * This function reduces noise in the picture.  T ypes of noise reduction There are three types of noise reduction. Each has a dif ferent lev[...]

  • Page 31

    25 T o continue adjusting the sound ... Repeat from step 2. 4. Once the adjustment is completed ... Press the EXIT b utton to return to the main menu. T o delete the main menu, press the EXIT button once more. Note : If “CAN NOT ADJUST” appears... Set “AUDIO INPUT” on the OPTION menu corr ectly . The audio settings only affect the sound fr [...]

  • Page 32

    26 3. Adjust using the  or  buttons. V–POSITION * If neither the  or  button is pressed within 5 seconds, the current setting is set and the previous screen reappears. T o continue making other computer image adjustments ... Repeat from step 2. 4. Once all adjustments ar e completed ... Press the EXIT b utton to return to the main men[...]

  • Page 33

    27 Information  Adjusting the A uto Picture ON .................. The Picture ADJ and Fine Picture adjustments are made automatically . OFF ................ The Picture ADJ and Fine Picture adjustments are made manually .  Adjusting the position of the image V -POSITION ... Adjusts the vertical position of the image. H-POSITION ... Adjusts th[...]

  • Page 34

    28 3. T o adjust the position... Adjust using the  or  buttons. FUNCTION MENU MENU ADJ. PO WER MGT GRA Y LEVEL CINEMA MODE M-LINK ADJ. LONG LIFE RESET : ON : 2 : OFF : 3 : ON : 1 SEL. ADJ. RETURN EXIT FUNCTION MENU MENU ADJ. POWER MGT GRA Y LEVEL CINEMA MODE M-LINK ADJ. LONG LIFE RESET : ON : 2 1 : OFF : 3 : ON : 1 SEL. ADJ. RETURN EXIT 4. On[...]

  • Page 35

    29 Information  P o wer management function * The power management function automatically reduces the monitor’ s power consumption if the computer’ s keyboard or mouse is not operated for a certain amount of time. This function can be used when using the monitor with a computer conforming to the VESA DPMS format. * If the computer’ s power[...]

  • Page 36

    30 PO WER/ST ANDBY indicator Po w e r management mode On Standby Suspend Off POWER/ ST ANDBY indicator Green Orange Red Red Description Horizontal and ver tical synchronizing signals are present from the computer . No horizontal synchronizing signals are sent from the computer . No vertical synchronizing signals are sent from the computer . No hori[...]

  • Page 37

    31 Setting the gray le vel for the sides of the screen Use this procedure to set the gray le vel for the parts on the screen on which nothing is displayed when the screen is set to the 4:3 size. Example: Adjusting the “GRA Y LEVEL ” Pr ess the MENU/ENTER button on the r emote contr ol to display the MAIN MENU on the scr een, then... 1. Use the [...]

  • Page 38

    32 Reducing uneven a ging of the screen The brightness of the screen, the position of the picture, positi ve/negati ve mode and screen wiper are adjusted to reduce une ven phosphor aging of the screen. Example: Setting “PLE” to “LOCK” Pr ess the MENU/ENTER button on the r emote contr ol to display the MAIN MENU on the scr een, then pr oceed[...]

  • Page 39

    33 Information  PEAK LUMINANCE ENHANCEMENT (PLE) A UT O ............. The brightness of the screen is adjusted automatically to suit the picture quality . LOCK ............. The brightness lev el is set to minimum.  ORBITER OFF ................ Orbiter mode does not function. ON .................. The picture gradually moves around the screen[...]

  • Page 40

    34 * The “WORKING TIME” (minutes) and “W AITING TIME” cannot be set when the “WORKING TIME” is “ON”. The 2nd line of the “WORKING TIME”:  0M  3M  6M  9M  ...  57M  The 1st line of the “W AITING TIME”:  0H  1H  2H  3H  ...  12H  The 2nd line of the “W AITING TIME”:  0M  3M ?[...]

  • Page 41

    35 Resetting to the default values Use these operations to restore all the picture adjustments and audio settings to the factory default v alues. Refer to page 19 for items to be reset. Pr ess the MENU/ENTER button on the r emote contr ol to display the MAIN MENU on the scr een, then... 1. Use the ▲ and ▼ buttons to select “FUNCTION”, then [...]

  • Page 42

    36 Information  BNC SELECT RGB ............... Use the BNC terminals for a RGB or RGBHV input. COMP . ............ Use the BNC terminals for component input.  Restoring the factory default settings T o restore the original f actory settings, go back to the MAIN MENU. Select “FUNCTION, ”and then select “RESET”. Note that this also rest[...]

  • Page 43

    37 Information  RGB SELECT modes One of these 6 modes must be selected in order to display the following signals correctly: A UTO ............. Select the suitable mode for the specif ications of input signals as listed in the table “Computer input signals supported by this system” on page 55. STILL .............. T o display VESA standard s[...]

  • Page 44

    38 Setting the picture size for RGB input signals Use this procedure to switch the setting to “ON” or “OFF”. Example: Setting the “ON” mode to “OFF” Pr ess the MENU/ENTER button on the r emote contr ol to display the MAIN MENU on the scr een, then... 1. Use the ▲ and ▼ buttons to select “OPTIONS”, then press the MENU/ENTER b[...]

  • Page 45

    39 Information Men u Checking the frequencies, polarities of input signals, and resolution Use this function to check the frequencies and polarities of the signals currently being input from a computer , etc. Pr ess the MENU/ENTER button on the r emote contr ol to display the MAIN MENU on the scr een, then... 1. Use the ▲ and ▼ buttons to selec[...]

  • Page 46

    40 4. Once the setting is completed ... Press the EXIT b utton to return to the main menu. T o delete the main menu, press the EXIT b utton once more. The color system is set to “3.58 NTSC”. Information  Video signal formats Dif ferent countries use dif ferent formats for video signals. Set to the format used in your current country . A UT O[...]

  • Page 47

    41 Command 1 Unit ID 1 Unit ID 2 Command 2 Data length Data Check sum 8 bit 8 bit 8 bit 8 bit 8 bit 8 bit 8 bit 8 bit Comm unication Format Command 1 Command 1, along with command 2, is a number used to distinguish each command. In the case of A CK, when the lo wer order 4 bits is FH (as in 3FH and 7FH), this indicates that the commands and data of[...]

  • Page 48

    42 Command Reference List CMD1 CMD2 LEN 01. P ower ON 9FH 4EH 00H 02 . P o wer OFF 9FH 4FH 00H 03 . Input Switch Change DFH 47H 01H 04 . VOLUME Gain Data DFH 7FH 03H 05 . A UDIO Mute On 9FH 3EH 00H 06 . AUDIO Mute Off 9FH 3FH 00H 07 . CONTRAST Gain Data DFH 7FH 03H 08 . BRIGHT Gain Data DFH 7FH 03H 09 . SHARPNESS Gain Data DFH 7FH 03H 10 . Color Ga[...]

  • Page 49

    43 04. V OLUME Gain Data Function The external control equipment changes the V OLUME gain data of the plasma monitor . T ransmission Data DFH 80H 60H 7FH 03H D A T A00 D A T A01 DA T A02 C KS D A T A00: USER SOUND Gain Flag 05H D A T A01: V OLUME Gain Flag 01H D A T A02: V OLUME Gain 00H: Step 0 0AH: Step 10 (Def ault) 2AH: Step 42 AC K 7FH 60H 80H[...]

  • Page 50

    44 13. COLOR TEMP SELECT Function The external control equipment changes the COLOR TEMP of the plasma monitor . T ransmission Data DFH 80H 60H 00H 01H D A T A00 CKS D A T A00: 00H: 1 01H: 2 02H: 3 03H: PR O AC K 7FH 60H 80H 00H 01H D A T A00 CKS D A T A00: 00H: 1 01H: 2 02H: 3 03H: PR O NOTE: Set so that at the selection of 1, 2, or 3 of COLOR TEMP[...]

  • Page 51

    45 15. GREEN Gain Data Function The external control equipment changes the GREEN Gain Data of the plasma monitor . Note that this command can be accepted only when PRO is selected from COLOR TEMP . T ransmission Data DFH 80H 60H 7FH 04H DA T A00 to DA T A03 CKS D A T A00: USER PICTURE Gain Flag 01H D A T A01: GREEN Gain Flag 02H DA T A02: GREEN Gai[...]

  • Page 52

    46 20. BALANCE Gain Data Function The external control equipment changes the BALANCE gain data of the plasma monitor . T ransmission Data DFH 80H 60H 7FH 03H D A T A00 D A T A01 DA T A02 CKS D A T A00: USER PICTURE Gain Flag 05H D A T A01: BALANCE Gain Flag 02H D A T A02: BALANCE Gain EAH: -22 FFH: -01 00H: 0 01H: +01 16H: +22 AC K 7FH 60H 80H 7FH [...]

  • Page 53

    47 26. A UT O PICTURE Select Function The external control equipment s witches on or off the A UTO PICTURE of the plasma monitor . T ransmission Data DFH 80H 60H 7FH 03H D A T A00 D A T A01 D A T A02 CKS D A T A00: USER PICTURE Gain Flag 03H D A T A01: A UTO PICTURE Select Flag 09H D A T A02: 00H: ON 01H: OFF AC K 7FH 60H 80H 7FH 03H D A T A00 D A [...]

  • Page 54

    48 30. MENU ADJ. Gain Data Function The external control equipment sets the position of the OSM menu of the plasma monitor . T ransmission Data DFH 80H 60H 1AH 02H D A T A00 D A T A01 CKS D A T A00: OSM ADJ. Gain Flag 02H D A T A01: 01H: 1 09H: 9 AC K 7FH 60H 80H 1AH 01H D A T A00 CKS D A T A00: OSM ADJ. Gain Flag 02H 31. PO WER MGT Select Function[...]

  • Page 55

    49 35. INVERSE Set Function The external control equipment sets the INVERSE (inv erse of image brightness) and the WHITE of the plasma monitor . T ransmission Data DFH 80H 60 H C7H 03H D A T A00 D A T A01 DA T A02 CKS D A T A00 : INVERSE/WHITE 00H: No operation 01H: ON(INVERSE) 02H: OFF 03H: WHITE D A T A01 : WORKING TIME 00H: ON 01H: 03M (min utes[...]

  • Page 56

    50 39. BNC SELECT Function The external control equipment sets the BNC SELECT of the plasma monitor . T ransmission Data DFH 80H 60H 8CH 01H D A T A00 CKS D A T A00 : BNC SELECT 01H: RGB 02H: Component AC K The plasma monitor retur ns the f ollowing A CK when setting the BNC SELECT: 7FH 60H 80H 8CH 0 1H D A T A00 CKS D A T A00 : BNC SELECT 01H: RGB[...]

  • Page 57

    51 44. COLOR SYSTEM Select Function The external control equipment sets the COLOR SYSTEM of the plasma monitor . T ransmission Data DFH 80H 60H 5CH 01H D A T A00 CKS D A T A00: 01H: 3.58NTSC 02H: 4.43NTSC 03H: P AL 04H: SECAM 0AH: A UT O 1 0BH: P AL60 0CH: A UTO2 0DH: P AL- M 0EH: P AL- N AC K 7FH 60H 80H 5CH 01H D A T A00 CKS D A T A00: 01H: 3.58N[...]

  • Page 58

    52 RESOLUTION D A T A07: Dots (Low-order byte) 00H: 0 (No signal: 00H) FFH: 256 D A T A08: Dots (High-order byte) 00H: 257 (No signal: 00H) FFH D A T A09: Lines (Low-order byte) 00H: 0 (No signal: 00H) FFH: 256 D A T A10: Lines (High-order b yte) 00H: 257 (No signal: 00H) FFH 47. Input MODE Request Function The display returns the current input inf[...]

  • Page 59

    53 48. VIDEO ADJ Request Function The display returns the video adjustments information by the e xter nal control equipment’ s request. T ransmission Data 1FH 80H 60H 45H 00H CKS AC K 7FH 60H 80H 45H 0CH DA T A00 to D A T A11 CKS D A T A00: RED Gain(Bias) D8H: -40 FFH: -1 00H: 0 IEH: +30 D A T A01: GREEN Gain(Bias) D8H: -40 FFH: -1 00H: 0 IEH: +3[...]

  • Page 60

    54 49. Audio Select Request Function The external control equipment inquires the current combinations of audio and video inputs for the plasma monitor . T ransmission Data 1FH 80H 60H 6FH 00H CKS AC K The plasma monitor returns the following A CK: 7FH 60H 80H 6FH 03H D A T A00 D A T A01 DA T A02 CKS D A T A00: AUDIO 1 01H – 0CH: VISUAL INPUT D A [...]

  • Page 61

    55 T able of Signals Suppor ted Screen mode Supported resolution • When the screen mode is NORMAL, each signal is con v erted to a 1024 dots x 768 lines signal. (Except for * 2, 3, 4 ) • When the screen mode is TR UE, the picture is displayed in the original resolution. • When the screen mode is FULL, each signal is con verted to a 1364 dots [...]

  • Page 62

    56 *1 Only when using a graphic accelerator board that is capable of displaying 852 x 480. *2 This signal is conv erted to a 1024 dots x 640 lines signal. *3 The picture is displayed in the original resolution. *4 The aspect ratio is 5:4. This signal is con verted to a 960 dots x 768 lines signal. *5 Normally the RGB select mode suite for the input[...]

  • Page 63

    57 Symptom Picture is disturbed. Sound is noisy . Remote control operates erroneously . The remote control does not work. Monitor’ s power does not turn on when the remote control’ s power button is pressed. Monitor does not operate when the remote control’ s buttons are pressed. No sound or picture is produced. Picture appears but no sound i[...]

  • Page 64

    58 Pr oduct Name PD-5010 Plasma Monitor Screen Size 43.5" (H) x 24.5"(V) inches 1106 (H) x 622 (V) mm diagonal 50" Aspect Ratio 16 : 9 Resolution 1365(H) x 768(V) pixels Pixel Pitch 0.032"(H) x 0.032"(V) inches 0.81 (H) x 0.81 (V) mm Color Repr oduction 256 lev els, 16,770,000 colors Signals Synchronization Range H or iz on[...]

  • Page 65

    59[...]

  • Page 66

    60 MITSUBISHI PLASMA DISPLA Y P ANEL LIMITED W ARRANTY MITSUBISHI DIGIT AL ELECTRONICS AMERICA, INC. (“MDEA”) warrants to the original purchaser of this Plasma Display Panel that if purchased from an authorized MITSUBISHI Audio/Video Dealer , should it prove defective by reason of improper workmanship and/or material: a. Parts . All part s are [...]

  • Page 67

    61[...]

  • Page 68

    62 © 2002 Mitsubishi Digital Electronics America Printed on recycled paper 7S800801 Printed in Japan If you ha ve questions regarding y our plasma monitor , call Consumer Relations at (800) 332-2119, or email us at MDEA Ser vice@bigscreen.mea.com T o order additional replacement remotes or ow ner’ s manuals , call (800) 553-7278 or visit our web[...]