Mitel Navigator 3300 ICP manual

USER GUIDE (3300 ICP)[...]

Navigator User Guide ii NOTICE The information contained in this docum ent is b lieved to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subje ct to change without notice and should not be constru ed in any way as a co mmitment by Mitel or any of its affiliates or subsidiaries. Mite[...]

Navigator User Guide iii ABOUT YOUR PHONE ........................................................................................ 1 Elements of Your Phone ................................................................................................ 2 Ring/Message Indicator.........................................................................[...]

Navigator User Guide iv Speaker Volume Control .............................................................................................. 15 Display Contrast Control .............................................................................................. 15 Personal Feature Keys ............................................................[...]

Navigator User Guide v Messaging – Cancel Callback ..................................................................................... 31 Messaging – Cancel All Callbacks ............................................................................... 31 USING ADVANCED FEATURES ..................................................................[...]

Navigator User Guide vi[...]

1 About Your Phone Mitel 3300 Integrated Communications Platform The Mitel ® Navigator is a full-feature, dual port, dual mode telephone that provides voice communication over an IP network. It features a back-lit liquid crystal display (LCD) screen, three softkeys for d isplay-assi st ed access to f eat ures , on-hook dialing a nd off-hook voice [...]

Navigator User Guide 2 Elements of Your Phone Each element is numbere d according to the call -outs (e.g.  ) in Figure 1 on page 1. Element Function  Volume and Contrast Controls ( UP ) and ( DOWN ) arrow keys control displ ay contrast and volume levels for the ringer, handset, and handsfree speakers. Arrows keys also allow yo u to change cha[...]

Navigator User Guide 3 Ring/Message Indicator When the light is… it indicates that… Flashing rapidly Your phone is ringing Flashing slowly A Message or Callbac k Message is waiting at your ph one On solid Your phone is ringing another ph one Off Your phone is idle, or you are on a call Accessories for Your Phone Important Note for Headset User [...]

Navigator User Guide 4 To play music from your PC on your Navigator Ha nd sfree speakers: • Plug the Navigator audio cable into the appropriate port on your P C. For more detailed information on conn e cting PC accessories to the Navigator, refer to the Navigator Installation Guide shipped with the phon e. About Feature Access Codes To use some f[...]

Navigator User Guide 5 About the Navigator Task Bar Use the Navigator Task Bar to make calls and invoke features. You can p rog ra m Task Bar Personal Keys to speed call your contacts, l aunch PC applications, open PC documents like a Microsoft ® Word document, or navigate to a URL directly usi ng your browse r. Note: To install and conn ect to th[...]

Navigator User Guide 6 Element Function  Main Menu • Click the button to access Main Menu options including View – specify how you want your Navigator Task Bar to display when you launch it. Select from Normal , Always On Top , or Pop to Front . You can also set the Task Bar to display Full Width to the full width of your PC screen. • Butt[...]

Navigator User Guide 7 Display the Task Bar To display the Task Bar if it is hidden or minimized it on your screen, do one of the following: • Double-click the Task Ba r appli cation tray icon ( ) or desktop icon . • Right-click the Task Bar application tray icon ( ) and sele ct Restore . Hide the Navigator Ta sk Bar To hide the Task Bar, do on[...]

Navigator User Guide 8 Use the Task Bar Tray Icon Menu The Task Bar tray icon ( ) is located on your Windows tool bar. The tray icon menu provid es the following options: • Restore – restores the Task Ba r when it is hidden. Enabled only when the Task Bar is hid den or minimized. • About – displays detailed information ab out the Navig ator[...]

Navigator User Guide 9 • Launch a PC application • Open a document • Open a URL • Hide or display the Navigator Task Bar • Display Navigator Keys Help legend. Your administrator may also program Personal Keys a s line ap pea rances. You can also delete key programming or copy an d pa ste programmed information from one Personal Key to ano[...]

Navigator User Guide 10 Program a Feature Key You can program any number of telepho ny Featur e Task Bar keys, but you cann ot program a Feature key more than once on the sa me Butt on Page. For example, you ca nnot pro gram two Call Logs keys or two Headset keys on the same Button Page. You can program the features listed in T abl e 1 to the Perso[...]

Navigator User Guide 11 To program a Task Bar Feature key: 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Telephone Function from the Feat ure menu 4. Select the desired feature from the Select a telepho ne feature… drop-down menu (for example, Do Not Disturb). 5. Enter the required information in the fields provided. 6. Click Save [...]

Navigator User Guide 12 4. Click Bro wse… , navigate to the document and click Open . 5. (Optional) Press Name icon to apply the %NAME% command line parameter to the application being launche d. The Name command inserts the name of the curre nt or last- incoming caller when you pre ss the Open Document key. 6. (Optional) Press Number icon to appl[...]

Navigator User Guide 13 5. Click Save . Program a Navigator Keys Help Key 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Navigator Keys Help from the Feature menu. 4. Type the desired label for the key in the Label field. Note : If you do not enter a label, the Label field displays Show Keys Help . 5. Click Save . Clear Task Bar Key P[...]

Navigator User Guide 14 Task Bar Shortcuts For detailed information about usin g the Ta sk Bar buttons, keys, and controls, see Use the Navigator Task B a r on page 6. You can use the shortcuts in Table 2 to n avigate through and use some Task Ba r menu s and features. To use these shortcuts, be sure that the Task Ba r application is active. The Ta[...]

Navigator User Guide 15 Customizing Your Phone Ringer Volume Control To adjust the ringer volume while your phone is ringi ng: • Press ( UP ) or ( DOWN ). To adjust the ringer volume on your phone while you r phon e is idle: 1. Press ( SUPERKEY ). 2. Press the No softkey until “Ringer Adjust?” appea rs. 3. Press the Yes softkey. 4. Press the [...]

Navigator User Guide 16 For more information on using the Desktop Tool, contact your Syst em Administrator. Tip: To dial or launch features using your mouse or Personal Key s, see Use the Navigator Task Bar on page 6. Display Key Programming Note: You can also vie w a nd pro gram Personal Keys using your Navigator Task Bar. See Use the Navigator Ta[...]

Navigator User Guide 17 Use PC Accessories You can connect PC accessories to you r Navigator to • Play music from your PC on the Navigator Handsfre e speakers. • Listen to music from your PC through a PC headset that is co nnected to the Navigator and be ready to receive or make a call in Headset mode. • Listen to music from your PC through y[...]

Navigator User Guide 18 Making and Answering Calls Make a Call 1. Lift the handset (optional). 2. If you want to use a Non-Prime Line, press a Line App earance key. 3. Do one of the following: • Dial the number. • Press a Speed Call Personal Key. • Press ( REDIAL ). Answer a Call Do one of the following: • Lift the handset. • Press ( SPEA[...]

Navigator User Guide 19 Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press ( REDIAL ). Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset (optional). 2. Dial **79 . To Redial a saved number: 3. Lift the handset. 4. Dial *6* . Speed C a ll Keys You may use Spee[...]

Navigator User Guide 20 9. Do one of the following: • To enter a new number, dial the number. Press ( HOLD ) between digits to create a pause during dialing—press ( HOLD ) more than once to lengthen the pau se. • To enter a trunk flash, press ( TRANS/CONF ). (See "Trunk Flash" for more informat ion about the use of this feature.) ?[...]

Navigator User Guide 21 To use Handsfree Ope rati on to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your pho ne’s Handsfree microphone and H andsf ree speaker transmit and receive audio. To hang up while using Handsfree Operation: • Press ( SPEAKER ). To turn Mute on during Handsfree Operation: • Press ( MUTE ). The Mute [...]

Navigator User Guide 22 To answer calls using your PC head set: 1. Press the flashing line key. 2. Begin speaking when the called party answ ers. Your PC headset microph one and earphones transmit and receive audio. To hang up while using your PC headset: • Press ( CANCEL ). To Mute your PC headset, do one of the following: • Press ( MUTE ). Th[...]

Navigator User Guide 23 To answer a call with a Mitel Headset: • Press flashing Line Appearance key or • Quickly press and release the headset's f eature control swit ch (if available). Note : If Auto-Answer is enabled on your phone, s ee the “Auto-Answer” section else wh ere in this guide for call-anwering procedu res. To mute the hea[...]

Navigator User Guide 24 To end a call, do one of the following: • Press the HangUp softkey. • Press ( CANCEL ). • Wait for the caller to hang up.[...]

Navigator User Guide 25 Call Handling Hold The Navigator allows a maximum of four calls on Hold at one time. To place a call on Hold: 1. Press ( HOLD ). The associated Line key flashe s. 2. Hang up the handset, if desired. To retrieve a call from Hold: 1. Lift the handset, if desired. 2. Press the associated flashing Line key. To retrieve a call fr[...]

Navigator User Guide 26 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfe r, wait for an an swer, consult, and hang up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call during head set operation: 1. Press ( TRANS/CO NF ). 2. Dial the number of the third party. 3. To complete the T[...]

Navigator User Guide 27 To add a call on Hold to an existing conversation o r conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an establi shed two-party call: 1. Press ( TRANS/CO NF ). 2. Dial the number. To alternate between the two parties: • Press the Trade softkey. Call Forwa[...]

Navigator User Guide 28 To turn Call Forward on and off (once it has been programm ed): 1. Press ( SUPERKEY ). 2. Press the No softkey until "Call Forwarding?" appea rs. 3. Press the Yes softkey. 4. Press the Next softkey until the type of Call Forward appe ars. 5. Press the Review so ftkey. 6. Press the Change softkey. 7. Do one of the f[...]

Navigator User Guide 29 6. Press the TurnOff softkey. 7. Press ( SUPERKEY ). Call Forward – End Chaining To ensure that calls do not get forw arded again by the destination number: 1. Lift the handset. 2. Dial *64 . 3. Hang up. To again allow calls to be forwar ded by the de stinatio n number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call [...]

Navigator User Guide 30 To turn Messaging – Advisory off: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Advisory Msgs?" appears. 3. Press the Yes softkey. 4. Press the TurnOff softkey. Messaging – Callback To leave a message waiting indication on a phon e when you hear busy or ringb a ck tone: • Press ( MESSAGE ) or th e Cal[...]

Navigator User Guide 31 4. Do one of the following: • To enter a new password, enter your pa sswo rd. • To change or clear your passwo rd, enter your current password. 5. Press the Enter softkey. 6. If you are changing or clearing your password, do one of the followin g: • To change your password, enter your new password a nd pre ss the Enter[...]

Navigator User Guide 32 Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press ( SUPERKEY ). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following: • For a verif[...]

Navigator User Guide 33 Call History Call History keeps track of the names (if ava ilable) an d telephone numbers of missed calls, answered incoming external calls, and o utgoing external calls. On ce enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call details: 1. Press the Call[...]

Navigator User Guide 34 To retrieve a call when you hear Campon tone: • Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5 . 3. Dial the number of the station to which Do Not Distu rb is to apply.[...]

Navigator User Guide 35 7. Do one of the following: • To respond to a page from your prim e page g roup, press # . • To respond to a page from a specific page group, di al the page group directory number. Hot Desking Hot Desking allows you to log into the telephone sy stem from any phone designated as a Hot Desk phone. Simply log in at the phon[...]

Navigator User Guide 36 ring the cell phone simultaneously, until one or the ot her is a nswered, or if unanswered, are forwarded to voice mail. For information about conf igurin g Mobile Extens ion on your Mitel IP device, refer to the Mobile Extension Quick Referen ce Guide availa ble at www.mitel.com or contact your Administrator. Music To turn [...]

Navigator User Guide 37 Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if requi re d). 4. Make the announcement. Paging – Direct Direct Paging allows you to page a party thr ough the p arty’s han dsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard[...]

Navigator User Guide 38 • To respond to a Direct Page wh en Handsfree Answerback i s OFF, see Direct Paging – Handsfree Answerback Disabled. Note : By default, Handsfree Answerback is turn ed OFF at your phone. If the ( MUTE ) key is OFF when your set is idle, Handsfree Answerba ck i s OFF. To answer a call using Ha ndsfree An swerback, see Tab[...]

Navigator User Guide 39 When Handsfree Answerb ack is disabled or turned of f on your phone and you receive a Direct Page, the Direct Page is indicated by a single bur st of tone. If your PC headset is plugged in, the Direct Page tone sounds i n your hea dset ear phones and you can answer using your headset. To answer a Direct Page whe n Handsfree [...]

Navigator User Guide 40 To start recording while on a two-party call: • Press the Record Call key. See Personal Feature Keys on page 15 for instruction s on programming a Record Call feature key to your phone. Note : Your system may be programmed to automatically begi n recording external calls when you or the other answers. To pause recording: ?[...]

Navigator User Guide 41 Reminder To program a Reminder: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Remi nde r: 6. Press ( SUPERKEY ). 7. Press the No softkey until "Ti[...]

Navigator User Guide 42 Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press (TRA NS/CONF). 2. Dial *57 for a single flash or *56 for a do uble flash. 3. Wait for dial tone. 4. Dial the Centrex feature access cod[...]

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