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Mitel M3820 manual

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Table of contents for the manual

  • Page 1

    3300 CITELlink Gateway for Meridian 1 Series Phones M3820 Phone User Guide[...]

  • Page 2

    NOTICE The information contained in this doc ument is belie ved to be accurate in all respects but is not warranted by Mitel Net works™ Corporation (MITEL®). The informatio n is subject to change without notice and should not be construed in a ny way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and [...]

  • Page 3

    About Your Phone Contents About Your Phone ............................................................................................................... .......... 5 Conventions .................................................................................................................... ......... 6 Using Your Meridian 1 Phone with the 3300[...]

  • Page 4

    M3820 Phone User Guide Paging......................................................................................................................... ............ 20 Direct Paging .................................................................................................................. ........ 20 Music ....................................[...]

  • Page 5

    About Your Phone About Y our Phone The Mitel® 3300 CITELlink Gateway all ows your Nortel Networks™ Meridian 1 phone to work on a Mitel 3300 Integrated Commu nications Platform (3300 ICP). When used with a 3300 ICP, your M3820 phone has thirteen fixed -functio n key s ( SUPERKEY , TRANSFER , CANCEL (Rls), HOLD , DOWN ARROW , PROGRAM , + ( Volume [...]

  • Page 6

    M3820 Phone User Guide Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly Conventions The following conventions are u sed in this user guide: • Fixed-function keys are identified by bold uppercase letters (for ex ample, TRANSFE[...]

  • Page 7

    Customizing Your Phone Customizing Y our Phone Ringer Control To adjust the Ringer Volume while the phone is ringing: • Press − or + . To adjust the Ringer Volume or Pitch while the phone is idle: 1. Press SUPERKEY . 2. Press MENU RIGHT (No) until "Ringer Adjust?" appears. 3. Press MENU LEFT (Yes). 4. To adjust the ringer pitch, press[...]

  • Page 8

    M3820 Phone User Guide Feature Keys To display information about a key: 1. Press SUPERKEY . 2. Press a personal key. 3. Press SUPERKEY . To re-program a personal key: 1. Press SUPERKEY. 2. Press MENU RIGHT (No) until "Personal Keys?" appears. 3. Press MENU LEFT (Yes). 4. Press a personal key that isn't a line key. 5. Press MENU LEFT [...]

  • Page 9

    Making and Answering Calls Making and Answering Calls Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line App earance key. 3. Do one of the following: • Dial the number. • Press a Speed Call key. Answer a call • Lift the handset. - or - Press the flashing Line appearance key and lift the handset. Redial To re[...]

  • Page 10

    M3820 Phone User Guide Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits du ring a call (press a Speed Call Key during a call to send a multi - digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY . 2.[...]

  • Page 11

    Making and Answering Calls To temporarily disable the microph one during Handsfree Operation: • Press MUTE (the SPEAKER indicator flashes). To re-enable the microphone and return to the conversation: • Press SPEAKER (the SPEAKER indicator turns on). To disable Handsfree Operation: • Lift the handset. To return to Handsfree Operation: 1. Press[...]

  • Page 12

    M3820 Phone User Guide Auto-Answer To enable or disable Auto-Answer: • Press the AUTO-ANS WER feature key. To answer a call when you hear ringback: • Communicate by using th e speaker and the microphone. - or - Lift the handset. To terminate a call: • Press CANCEL . -or- Wait for the caller to hang up. 12[...]

  • Page 13

    Call Handling Call Handling Hold To place a call on hold: • Press HOLD . To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: • Press the flashing line key. -or- Dial **1 and the number of the station that place d the call on Hold. T ransfer To Transfer an active cal[...]

  • Page 14

    M3820 Phone User Guide To leave a Conference: • Hang up. Conference Split To Split a Conference and speak pri vately with the original party: 1. Press TRANSFER . 2. Dial *41 . To return to the conference call: • Press TRANSFER . Call Forward Call Forward lets you redirect incoming call s to an alternate number. Always redire cts all incoming ca[...]

  • Page 15

    Call Handling 4. Press MENU RIGHT (Next) until the desired type of Call Forward appears. 5. Press MENU LEFT (Review). 6. Press MENU LEFT (Change). 7. Do one of the following: • To turn Call Forward on, press MENU LEFT (TurnOn). • To turn Call Forward off, press MENU RIGHT (TurnOff). 8. Press SUPERKEY . Call Forward - Remote To forward calls fro[...]

  • Page 16

    M3820 Phone User Guide Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Override To override Call Forward and ring a statio[...]

  • Page 17

    Call Handling Messaging - Callback To leave a Callback Message on a phone when you hear busy or ringback tone: • Press MESSAGE . To respond to a message waiti ng condition on your phone: 1. Press MESSAGE . 2. Do one of the following: • To call the message send er, pre ss MENU RIGHT (Call). • To erase the message, press MENU LE FT (Erase). To [...]

  • Page 18

    M3820 Phone User Guide Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press TRANSFER . 2. Press **3 . 3. Dial the Account Code digits. 4. Press MENU RIGHT (Save). 5. Press CANCEL . Call Park To retrieve a call parked by [...]

  • Page 19

    Using Advanced Features Campon To Campon to a busy station: • Dial 3 or wait for the time-out period to expire. To retrieve a call when you hear Campon tone: • Depress the hookswitch momenta rily, and then dial *3 . The cu rrent call is put on hold and you are connected to the waiting call. Do Not Disturb To activate or deactivate Do Not Distur[...]

  • Page 20

    M3820 Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key or **9 . 3. Dial the Paging zone number (if requi re d). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party th rough their phon e speaker. If the paged party has Off-Hook Voice Announce enabl ed, the page will be hea rd even wh[...]

  • Page 21

    Using Advanced Features Music To turn Music on and off when the phone is idle: 1. Press SUPERKEY . 2. Press MENU RIGHT (No) until "Music?" appea rs. 3. Do one of the following: • To turn the music on, press MENU LEF T (TurnOn ). • To turn the music off, press MENU RIGHT (TurnOff). Group Paging / Meet Me Answer Group Paging allows you [...]

  • Page 22

    M3820 Phone User Guide T runk Flash The Trunk Flash feature allows you to access Centrex features (if available) whi le you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press TRANSFER . 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial tone. 4. Dial the Centrex feature access code. T[...]