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Mitel LDP7008D manual

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Table of contents for the manual

  • Page 1

    LDP7008D Digital Telephone User Guide Version 1.0 | August 2005[...]

  • Page 2

    Table of Contents Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Series hands et……………..3 Familiarise yourself with its features…………………....3 Handset key s……………… ……………....................... ......4 General Functions……………………………… …………...5 [...]

  • Page 3

    Servi cing and Safety Prec autions • Do not drop or subject the phone to physical shock • Do not immerse in water • Do not disassemble or attempt to modif y the phone in any way • Use a damp or anti-static clot h to clean the phone. Do not use a dry or el ectrostatically charged cloth. Do not use chemical or abr asive cleaners as these coul[...]

  • Page 4

    Headset Port Used for connection of a headset that ha s a 2.5mm jack type connector Getting to know your 7008D Digital Telephone 7008D User Guide | Getting to know your 7008D D igital Tel ephone 03 LCD 2 Line, 48 Characters Display s inbound/outbound call information. Displays information b ased o n user actions Handset Contains a micro phone and s[...]

  • Page 5

    Getting to know your 7008D Digital Telephone 7008D User Guide | Getting to know your 7008D D igital Tel ephone 04 Your digital telephone’s keys (1) (2) (3) (4) (5) (6) (1) S peaker Key This is for activ ating the phone’ s speaker whil st on hook. Useful w hen using a headset or if you wish to speak h ands free. Red LED illu minated if off-hook [...]

  • Page 6

    GENERAL FUNCTIONS • Making and Answering Extern al Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Interna l/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • Ans wering a Call Wait (Camp On) • Call Pi[...]

  • Page 7

    General Functions 7008D User Guide | General Functions 06 Making and Answering calls Always ensure that external p arties are informed if you intend to record a call. Making and Answering an external call You can make an external call in the follo wing ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the button and dial 9 Once you have dial[...]

  • Page 8

    General Functions 7008D User Guide | General Functions 07 Making and Answering an internal call You can make an internal call in the follo wing ways: 1. Lift the receiver and dial an extension n umber. 2. Dial an extension num ber. 3. Press the button an extension number. Once you have dialled a desir ed number the screen will look as in Fig.3 To a[...]

  • Page 9

    General Functions 7008D User Guide | General Functions 08 Placing and External/Internal Call on hol d Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7008D digital telephone will be flashin g to indicate that a caller is on hold. Fig.6 shows how your display will look when you ha[...]

  • Page 10

    General Functions 7008D User Guide | General Functions 09 Parking a Call 1. Whilst connected to an external party press the button, dial a Park Location (601-619) or pr ess a flexible button labelled as Park and hang up. 2. Once you have parked the caller you can contact another party to inform them that they have a caller waiting. Alternatively, m[...]

  • Page 11

    General Functions 7008D User Guide | General Functions 10 Call Forward It is possible to forward you phone in a num ber of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The for ward is activated at the temporary location). 1 – Unconditional (This option allo ws you to forwar d all [...]

  • Page 12

    General Functions 7008D User Guide | General Functions 11 Call Forward 1. Press the button and then press the button. 2. Alternatively dial 554 from your handset. 3. Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer, and your display will look as per Fig.8) 4. Once you have selected an option such as # (As shown in Fi[...]

  • Page 13

    General Functions 7008D User Guide | General Functions 12 DDI Call Waiting If enabled, you will be able to see if you have a DDI call waiting whilst engaged in another ca ll. Fig.10 shows what is displayed when a call is waiting. The top line shows current call status, the bottom line informs you that there is a waiting call. 1. To speak to the wai[...]

  • Page 14

    General Functions 7008D User Guide | General Functions 13 Call Wait (Camp On) 1. Dial an internal number 2. Get busy notification ( Fig.11 shows what you w ill see in the display of your 7008D digital tele phone). 3. From the on-screen instructions press the button. 4. If the called party answers you can speak with them or simply transfer a call to[...]

  • Page 15

    General Functions 7008D User Guide | General Functions 14 Call Pickup (Directed) 1. Dial 7 followed by the extension numb er of the station that is ringing 2. You will then be connected to the calling part y. 3. Fig.13 shows that the display of your 7008D Digital Telephone will displ ay the number of the calling party and the station that the call [...]

  • Page 16

    General Functions 7008D User Guide | General Functions 15 Transfer (Screened) 1. Whilst connected to a caller press the button. 2. If you are transferring an internal call your display will look as in Fig.1 5 3. Dial the appropriate extension number or pr ess a flexible button that has been assigned with a station number 4. Wait for the called part[...]

  • Page 17

    General Functions 7008D User Guide | General Functions 16 Using Speed Dial Numbers 1. Press the button tw ice 2. Your display will appear as in Fig.17 3. Select the option you require: 1. Intercom Directory 2. User (Personal) Speed Dials 3. System Speed Dials 4. After you have made your selection your d isplay will appear as in Fig.18 5. Use your b[...]

  • Page 18

    General Functions 7008D User Guide | General Functions 17 Queuing for an Outside Line 1. If no external lines are availab le when you attempt to make an outside line you will receive busy tone and your display will appear as in Fig.19 2. Press the pre-assigned flexible key 3. When a line becomes available your handset will recall and your displa y [...]

  • Page 19

    General Functions 7008D User Guide | General Functions 18 Making a Page 1. Dial the required paging cod e (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have fin ished the page. TIP: I t is poss ible to ass ign a f lexible b utto n as a PAGE Key. Note : You mus t have perm ission t o make a page that m[...]

  • Page 20

    General Functions 7008D User Guide | General Functions 19 Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE . 1. Press the CONFERENCE button. 2. Your display will look as in Fig.22 3. Dial another extension or external n umber. 4. When the par[...]

  • Page 21

    General Functions 7008D User Guide | General Functions 20 Last Number Redial/Redial To redial the last external number you called you will need a flexible button labelled as REDIAL . 1. Press the REDIAL button. a) The display of yo u 7008D Digital Handset will appear as in Fig.23 2. Use the button to find the number you require. The first in the li[...]

  • Page 22

    General Functions 7008D User Guide | General Functions 21 Saved Number Redial It is possible to save a number that you have diall ed whilst connected to the external part y. 1. Press the button twice whilst connected to the called party. 2. To dial the number when yo u have hung up press the button follow ed by the button. 3. Your screen will appea[...]

  • Page 23

    General Functions 7008D User Guide | General Functions 22 Messaging Leaving a Message Wait Notification It is possible to inform a called party (Internal) that you have tried to contact them). Calling a Busy Station 1. Your screen will appear as in Fig.25 . 2. Press the button. 3. When the busy part hangs u p you will be notified with intermittent [...]

  • Page 24

    General Functions 7008D User Guide | General Functions 23 Answering a Message Wait Notification When somebody has left you a notification as described on the previous pa ge your display will appear as in Fig.27 . If a Voice Message has been left the display will show VMIB or HUNT 620 instead. The l ight and button will also be flashing. 1. Press th[...]

  • Page 25

    USER PROGRAMM ING SAVING YOUR NAME TO YOU PHONE STORING PERSONAL SPEED DIALS CHARACTER ENTRY CHART 7008D User Guide | User Programming 24[...]

  • Page 26

    User Programming 7008D User Guide | User Programming 25 Saving your name to y our phone This enables colleagues to id entify you by your name instead of you extension number (Fig.28 ). You can store your name as follows: 1. Press the button and dial 74 . 2. You will then be prompted to enter your nam e. (See the character entry chart on page 27). 3[...]

  • Page 27

    User Programming 7008D User Guide | User Programming 26 Storing Personal Speed Dials It is possible for you to store numbers that yo u use regularly to your pers onal speed dial directory. • Press the button. • Press the button. • The screen will show the next availa ble speed dial that can be programmed (Dial 001 for example) • Enter the r[...]

  • Page 28

    User Programming 7008D User Guide | User Programming 27 Character Entry Chart Please follow the chart belo w when entering characters. . - 13 1 – 10 A - 2 1 B - 22 C - 23 2 - 20 D - 31 E - 32 F - 33 3 - 30 G - 41 H - 42 I - 43 4 - 40 J - 51 K - 52 L - 53 5 - 50 M - 61 N - 62 O - 63 6 - 60 P - 71 Q - 72 R - 73 S - 74 7 – 70 T - 81 U - 82 V - 83 [...]

  • Page 29

    User Programming 7008D User Guide | User Programming 28 Storing information un der a flexible butt on Flexible buttons can be programmed as li ne, extension, feature or speed dial buttons. To assign a feature to a flexible button follow the instructions below: 1. Press the button and select the button you wish to assign. 2. The display of yo u 7008[...]

  • Page 30

    Menu Tree 7008D User Guide | Menu Tree 29 [1] RING 1.1 TYPE 1.2 ANSWER MODE 1.2.1 HANDSFREE (H) 1.2.2 TONE (T ) 1.2.3 PRIVACY (P) 1.3 SMS MSG DIS PLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SP EED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING [2] COS 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALK ING COS 2.4 COS CHANGE [3] AUTH / MOBILE EXTN 3.1 [...]

  • Page 31

    1. RING 1.1 TYPE 1.2 ANSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING 7008D User Guide | Menu Tree 30[...]

  • Page 32

    Ring 7008D User Guide | Ring 31 Type 1. Press the button and select option [1] RING follow ed by optio n [1] TYPE. (Your display should look as per Fig.30 ). 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cad ence for your 7008D Digital T elephone. 4. Press the button to confirm the change. Answ er Mode [...]

  • Page 33

    Ring 7008D User Guide | Ring 32 SMS MSG Display This will display short text-ba sed messages that have been sent from users of the EVOLUTION Call Manager Advanced and EVOLUTION Call Manager Attendant appl ications. Press the button and select option [1] RING followed by option [3] SMS MSG DISPLAY. Note : You are not ab le to rep ly to t hese messag[...]

  • Page 34

    Ring 7008D User Guide | Ring 33 Ear-Mic Headset This feature allows you to plug a standard DECT -type headset into the 2.5mm jack socket on your 7008D Digital T elephone. 1. Press the button and select option [1] RING followed by optio n [7] EAR-MIC HEADSET. (Your display should look as per Fig.32 ) 2. Select 1 for ON, 2 for OFF (Display shows curr[...]

  • Page 35

    Ring 7008D User Guide | Ring 34 CO Ring This feature allows you to diffe rentiate the way that your phone rings on intercom calls to the way it rings on inbound e xternal calls 1. Press the button and select option [1] RING followed by optio n [9] CO RING. (Your display should look as per Fig.34 2. Select options 1-15 (Display shows current setting[...]

  • Page 36

    1.2. COS (Class Of Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.4 COS CHANGE 7008D User Guide | Menu Tree 35[...]

  • Page 37

    COS – Class Of Service 7008D User Guide | Class Of Serv ice 36 COS Down This option allows you to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the button and select option [2] COS followed by option [1] COS DOWN. (Your screen should look as per Fig.35 ) 2. Press the button. COS Restore This option returns your phone to [...]

  • Page 38

    COS – Class Of Service 7008D User Guide | Class Of Serv ice 37 Walking COS This option allows another user to override a COS that is applied to you extensio n. You may only be allowed to dial lo cal and national where as they ma y be able to dial international numbers. 1. Press the button and select option [2] COS followed by option [3] WALKING C[...]

  • Page 39

    3. AUTH CODE MOBILE EXTENSION 3.1 A UTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVATE MOBILE EXTENSION 7008D User Guide | Menu Tree 38[...]

  • Page 40

    Authorisation Code/Mobile Extension 7008D User Guide | Authorisation Code/Mobile Extensio n 39 Auth Code Register You can register a valid authorisation code with this optio n. A valid authorisation code is requ ired for many features that you may wish to access. 1. Press the button and select option [3] A UTH/MOBILE- EXT followed by option [1] AUT[...]

  • Page 41

    Authorisation Code/Mobile Extension 7008D User Guide | Authorisation Code/Mobile Extensio n 40 Register Mobile Extension This feature allows to set your mobile or other valid telepho ne number to receive DDI calls simultaneously to your desk phone. 1. Press the button and select option [3] A UTH/MOBILE- EXT followed by option [3] REG MOBILE-EXT. (Y[...]

  • Page 42

    4. WAKE UP TIME / CON FERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7008D User Guide | Menu Tree 41[...]

  • Page 43

    Wake Up Time/C onference Roo m 7008D User Guide | Wake Up Time/Co nference Room 42 Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME. (Your screen should look as per Fig.43 ) 2. Enter the time that y[...]

  • Page 44

    Wake Up Time/C onference Roo m 7008D User Guide | Wake Up Time/Co nference Room 43 Activate Conference Room Conference Room allows external callers to dial into a mu lti- party conference. As a user you can set up and deactivate a conference room. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [3] A CTIVE CONF-ROOM. (Yo[...]

  • Page 45

    5. MESSAGE 5.1 SET PRE-SELECTED MESSA GE 5.2 SET CUSTOM MESSAGE 7008D User Guide | Menu Tree 44[...]

  • Page 46

    Message 7008D User Guide | Message 45 Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 personal text-bas ed messages that you can chose to leave on the displa y of you 7008D Digital T elephone when you are awa y from your desk. (See page xx of this user guide for a list of the pre-set messages). 1. Press the button and select option [5] T[...]

  • Page 47

    6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7008D User Guide | Menu Tree 46[...]

  • Page 48

    Announcement 7008D User Guide | Announcement 4 7 Record User Greeting If you have permission you may record a greeting that user s will hear based on a for ward type set on your extension. (S ee page 9 for Call Forward Settings). 1. Press the button and select option [6] A NNOUNCEMENT follo wed by option [1] REC USER GREETING. 2. You will prompted [...]

  • Page 49

    Announcement 7008D User Guide | Announcement 4 8 Listen to Station Number To check your station number: 1. Press the button and select option [6] A NNOUNCEMENT follo wed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message te lling you the num ber of your station. Listen to Station Status To listen to your current status (Station[...]

  • Page 50

    Announcement 7008D User Guide | Announcement 4 9 Erase User Greeting To erase your personal greeti ng: 1. Press the button and select option [6] A NNOUNCEMENT follo wed by option [6] ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message : 1. Press the button and select option [6] A NNOUNCEMENT [...]

  • Page 51

    7. SUPPLEMENTARY 7.1 LCD LA NGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7008D User Guide | Menu Tree 50[...]

  • Page 52

    Supplementary 7008D User Guide | Supplementary 51 LCD Display Language If a qualified system administrator has set this feature up yo u may toggle between a first and second language in yo ur display. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [1] LCD DISPLAY LA NG UA G E. 2. Your LCD language will change to the seco[...]

  • Page 53

    Supplementary 7008D User Guide | Supplementary 52 BGM You can chose to listen to background music through your handset. There are 11 possible music source s. You should check with a qualified system adm inistrator f or details of which sources are active. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [3] BGM. (Your scre[...]

  • Page 54

    Supplementary 7008D User Guide | Supplementary 53 Speaker/Headset Mode If you wish to connect a headset other than to the headset jack follow the instructions below: 1. Press the button and select option [7] SUPPLEMENTARY followed by option [5] SPK/HEADSET. (Your screen should appear as in Fig.51 ). 2. Dial 1 for Speaker, 0 for Headset (Your displa[...]

  • Page 55

    Supplementary 7008D User Guide | Supplementary 54 WTU Station Number RCVR Do not use. Reserved for future development. Serial Number This is only required when advanced featur es need to be activated (VoIP, CTI, IP Phones, PC Attendant) 1.Press the button and select option [7] SUPPLEMENTARY followed by option [8] SERI AL NUMBER. (Your screen should[...]

  • Page 56

    USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7008D User Guide | Menu Tree 55[...]

  • Page 57

    User Progra mming Codes 7008D User Guide | User Programming Co des 56 Codes for programming Flexible Buttons Precede all of these codes by pressing the button. Differential Ring: 11 Enblock Mode: 14 SMS Notice/Display: 15 Headset Port On/Off: 17 ICM Ring Tone: 18 CO Ring Tone: 19 COS Down: 21 Walking COS: 23 Authorisation Code Register: 31 Authoris[...]

  • Page 58

    Preset Messages 7008D User Guide | Preset Messag es 57 Preset Messages Preset messages that can be left in the display of your hand set are as follow s : 00 PERSONAL/CUST OMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their disp lay when the cal[...]

  • Page 59

    Glossary 7008D User Guide | Glossary 58 Glossary LCD Liquid Crystal Displ ay DDI Direct Dial Inward – Allows an external calle rs to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres. Handset The part of the phone that you [...]

  • Page 60

    Glossary 7008D User Guide | Glossary 59 IPLDK IP enabled, LG Digital Keysystem BGM Background Music. You may select a number of di fferent music sources to play through your handset. MPB Main Processor Board. The ‘brains’ of the ph one system. MPB contains all system software and controls all system functions. CO Central Office. American term n[...]

  • Page 61

    Index 7008D User Guide | Index 60 D D…………………………….…… 27 DDI…...…………………..… 12, 58 Dial Pad………... ……………....... 3 E E………….……………………… 27 Ear-Mic Headse t…...….... .....…3 3 Enblock Mode… ..…………….... 32 F F…………………………… ….…27 Fle[...]

  • Page 62

    Index 7008D User Guide | Index 61 S Station Num ber…………………48 Station Sta tus…………………..4 8 T T………….……………… ………27 Transfer…..…… ………….3, 4, 15 Time/Date………………… …….47 U U……………………………….… 27 Unanswer ed Station………… …22 User P rogrammi ng[...]