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Mitel 6510 manual

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Table of contents for the manual

  • Page 1

    TELEPHONE USER GUIDE[...]

  • Page 2

    NOTICE The information contained in this docu ment is believed to be accurate in all respects but is not warranted by Mitel Networks Corp oration (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affilia tes and subsi[...]

  • Page 3

    6510 UM T elephone User Guide 3 T able of Contents About This Guide 5 Document Overview 6 Intended Au di en ce 6 Conventions 6 Contacting Mitel Networks 7 Introduction 9 Overview 10 Summary of Features 10 CHAPTER 1 Accessing a Mailbox 11 Overview 12 Before You Begin 12 Using the Tuto rial 12 Accessing Your Ma ilbox 13 CHAPTER 2 Main Menu 15 Main Me[...]

  • Page 4

    4 6510 UM T elephone User Guide T able of Contents CHAPTER 4 User Options Menu 33 User Options Menu 34 Changing a Greeting 35 Recording Your Nam e 38 Changing Your Pass code 38 Creating a Distributio n List 39 Modifying a Distribution List 40 Fax Delivery Options 41 Additional Mailbox Options 41[...]

  • Page 5

    6510 UM T elephone User Guide 5 About This Guide In This Chapter . . . Document Overview on page 6 Intended Audience on page 6 Conventions on page 6 Contacting Mitel Networks on page 7[...]

  • Page 6

    6 6510 UM T elephone User Guide About This Guide Document Overview This guide pr ovides detailed instruct ions on using the Mitel Networks™ 6510 Unified Messaging (UM) softwar e on your telephone. Intended Audience This guide is intended for anyone using the 6510 Unified Messaging softwar e over the telephone. Note: This document cover s the defa[...]

  • Page 7

    6510 UM T elephone User Guide 7 About This Guide Contacting Mitel Networks Contact us by mail at: Mitel Networks Corporatio n 350 Legget Drive Ottawa, ON K2K 2W7 Contact us by phone: T e l: 613-592-2122 Fax: 613-592-4784 Contact us on the W eb: www .mitel.com[...]

  • Page 8

    8 6510 UM T elephone User Guide About This Guide[...]

  • Page 9

    6510 UM T elephone User Guide 9 Introduction In This Chapter . . . Overview on page 10 Summary of Features on page 10[...]

  • Page 10

    10 6510 UM T elephone User Guide Introduction Overview The 6510 Unified Messaging server simplifies the way that you handle your messages. Think of it as your ow n personal r eceptionist. Depending on the configuration of your s ystem, the 6510 UM can take your calls when you do not want to be disturbed, recor d messages fr om callers when you ar e[...]

  • Page 11

    6510 UM T elephone User Guide 11 CHAPTER 1 Accessing a Mailbox In This Chapter . . Overview on page 12 Before Y ou Begin on page 12 Using the T utorial on page 12 Accessing Y our Mail box on page 13[...]

  • Page 12

    12 6510 UM T elephone User Guide Accessing a Mailbox Overview Many of the 6510 UM featur es are availabl e by using a telephone keypad. If you ar e already familiar with the 6510 UM system , you can barge throu gh the voice prompt s. Before Y ou Begin Before you can use the 651 0 UM system, you need to ob tain the following information fr om your S[...]

  • Page 13

    6510 UM T elephone User Guide 13 Accessing a Mailbox The tutorial is divided into thr ee sections: • Passwor d: This tutoria l section guides yo u through the passw ord setup pr ocess. Note: The initial default password is 1111. It must be changed to ensure pri vacy . • Personal Gree tings: This tutoria l section describes the differ ent person[...]

  • Page 14

    14 6510 UM T elephone User Guide Accessing a Mailbox 3. Enter your mailbox number . The mailbox number is wh at other users enter to reach you or leav e you a message . Y our System Administrator will provide you with your personal mailbox number . 4. The system prompts you to enter your password. 5. Enter 1111 as your initial password. Note: Y our[...]

  • Page 15

    6510 UM T elephone User Guide CHAPTER 2 Main Menu In This Chapter… Main Menu Options on page 16 Listening to Un read Me ssages on page 18 Listening to Read Messages on page 20 Making a Messa ge on page 22[...]

  • Page 16

    16 6510 UM T elephone User Guide Main Menu Main Menu Options The Main Menu is the starting point for accessing and customizing the folders within your mailbox to operate specifically to your needs. Y ou must first log in to the system befor e you are able to r each the Main Menu. Note: This document cover s the default 6510 UM system telephone user[...]

  • Page 17

    6510 UM T elephone User Guide 17 Main Menu Option Name Function P (7) Play V oice and E-mail Messages This option sends you to the Message Menu and allows you to play your Unread and Read mes - sages. M (6) Make a New Message This op tion allows you to recor d and send a message to a user (or list of users). Y ou can review and re-r ec ord or add t[...]

  • Page 18

    18 6510 UM T elephone User Guide Main Menu Listening to Unread Messages Y ou can listen to all Unr ead (new) messages in your Inbox.  T o listen to unread messages: 1. In the Main Menu, press P (number 7 on the keypad). Y ou will be pr ompted by the following options: Note: Y ou ar e prompted to pr ess 1 or 2 only if ther e are both unr ead and [...]

  • Page 19

    6510 UM T elephone User Guide 19 Main Menu Note: Ther e are also options for which you a re n ot prompted. These are as follows: Key Function 1 Play message timestamp and envelope information 8 Skip message and mark as unread * Activate control keys[...]

  • Page 20

    20 6510 UM T elephone User Guide Main Menu Listening to Read Messages Y ou can listen to all Read (saved ) messages in your Inbox.  T o listen to read messages: 1. In the Main Menu, press P (number 7 on the keypad). Y ou will be pr ompted by the following options: Note: Y ou ar e prompted to pr ess 1 or 2 only if ther e are both unr ead and read[...]

  • Page 21

    6510 UM T elephone User Guide 21 Main Menu Note: Ther e are also options for which you a re n ot prompted. These are as follows: Key Function 1 Play message timestamp and envelope information 8 Skip message and mark as unread * Activate control keys[...]

  • Page 22

    22 6510 UM T elephone User Guide Main Menu Making a Message Y ou can send a single m essage to indivi dual users or to a list of users using a distribution list.  T o send a message: 1. In the Main Menu, press M (number 6 on the keypad). The system prompts you to enter the recipient’ s mailbox number . 2. Enter the destination mailbox number .[...]

  • Page 23

    6510 UM T elephone User Guide 23 Main Menu 6. After recording the message, you are prompted with the following options: 7. Select the desired action to continue. 8. If you have selected the Messag e Addressing Options, then you will be prompted with the following menu: 9. Select the desired action to continue. 10. Once the message has been recorded[...]

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    24 6510 UM T elephone User Guide Main Menu[...]

  • Page 25

    6510 UM T elephone User Guide 25 CHAPTER 3 Message Menu In This Chapter… Message Menu Options on page 26 Answering a Message on page 28 Forwarding a Message on page 29[...]

  • Page 26

    26 6510 UM T elephone User Guide Message Menu Message Menu Options The Message Menu allows you to manage your messages a ccor ding to your specific needs. Once you have listened to a read or unr ead message, you are promp ted by the following options in the Message Menu. Note 1: There ar e also options for which you are not pr ompted. These are as [...]

  • Page 27

    6510 UM T elephone User Guide 27 Message Menu Note 2: While listening to a message, you can activate several playback options by using the asterisk key (*) followed by a keypad number or sy mbol. These combinations ar e as follows: Note 3: The options for playing the message louder or softer are PBX dependent and may not be available on all systems[...]

  • Page 28

    28 6510 UM T elephone User Guide Message Menu Answering a Message Y ou can reply to a message that was sent to your mailbox by a user on the 6510 UM system. Note: Y ou cannot r eply to a voice message fr om an outside caller .  T o answ er a message: 1. After listening to a message, press A (number 2 on the ke ypad). The system prompts you to re[...]

  • Page 29

    6510 UM T elephone User Guide 29 Message Menu Forwarding a Message Y ou can forwar d a message to another user or list of users, either with a comment or without one. Forwarding a Message with a Comment A forward ed message can include a separate message (known as a comme nt) that is attached to it. The comment message is heard by the r e cipient(s[...]

  • Page 30

    30 6510 UM T elephone User Guide Message Menu 3. Press 1 to forward the mes sage with a comment. 4. Record the comment, and then press # . The system prompts you with the following options: 5. Select the desired action to continue. 6. If you have selected the Messag e Addressing Options, then you will be prompted with the following menu: 7. Select [...]

  • Page 31

    6510 UM T elephone User Guide 31 Message Menu Forwarding a Message without a Comment Y ou can forwar d a message to another user or a list of users w ithout any comments attached to it.  T o forwar d the message: 1. After listening to a message, press G (number 4 on the ke ypad) to forward the message. The system pro mpts you to enter the destin[...]

  • Page 32

    32 6510 UM T elephone User Guide Message Menu[...]

  • Page 33

    6510 UM T elephone User Guide 33 CHAPTER 4 User Options Menu In This Chapter… User Options Menu on page 34 Changing a Greeting on page 35 Recording Y our Name on page 38 Changing Y our Passcode on page 38 Creating a Di strib utio n L i st on pa g e 3 9 Modifying a Distri bution List on page 40 Fax Delivery Options on page 41 Additional Mailbox Op[...]

  • Page 34

    34 6510 UM T elephone User Guide User Options Menu User Options Menu The User Options menu provides featur es to customize your mailbox accor ding to your specific p refer ences and needs. T o access this menu, press U ( number 8 on the keypad) fr om the Main Menu. Y ou will be pr esented with the following options: Key Function Details G (4) Greet[...]

  • Page 35

    6510 UM T elephone User Guide 35 User Options Menu Changing a Greeting The Greeting Options menu allows you to r ecord your personal and active greetings . While in the User Options Menu, press G (number 4 on the keypad) to access the following options:  T o change your Primary Person al Greeting: 1. Press P (letter 7 on the keypad) t o access y[...]

  • Page 36

    36 6510 UM T elephone User Guide User Options Menu  T o change your Busy Gr eeting: 1. Press B (letter 2 on the keypad) to access your busy gr eeting. 2. Follow the prompts to record a new greeting. Note: The system will automatically begin playing your gr eeting as it was last r ecorded. If no gr eeting has been r ecorded, then the "Nothin[...]

  • Page 37

    6510 UM T elephone User Guide 37 User Options Menu  T o recor d and change the Status Gr eetings: The 6510 UM system allows you to reco r d several greetings based on your availability status. Y our status can be enabled fr om the Client Manager desktop application. Refer to the Client Application User Guide for mor e information. Note: This opt[...]

  • Page 38

    38 6510 UM T elephone User Guide User Options Menu Recording Y our Name  T o recor d name pro mpt: 1. In the User Options Menu, press N (number 6 on the keypad). 2. Press 2 to record your name prompt. 3. Record the prompt and then press # . 4. Press 1 to accept, 2 to re-record, 3 to delete, or 4 to review the prompt. 5. When you are satisfied wi[...]

  • Page 39

    6510 UM T elephone User Guide 39 User Options Menu Creating a Distribution List  T o create a distribution list: 1. In the User Options Menu, press L (number 5 on the keypad ). The system pr ompts you with the following options: 2. Press A (letter 2 on the keypad) to add a distribution list. 3. Y ou are now prompted to enter two numbers to ident[...]

  • Page 40

    40 6510 UM T elephone User Guide User Options Menu Modifying a Distribution List  T o modify a distribution list: 1. In the Distribution List menu, press M (number 6 on the keypad). 2. Enter the distribution list number . The system will play back the distribution name that you previously reco rded. The system pr ompts you with the following opt[...]

  • Page 41

    6510 UM T elephone User Guide 41 User Options Menu Fax Delivery Options With the 6510 UM system, you can send faxes directly in to a user’ s mailbox. The user can then access t he fax throu gh the telephone and print it to a fax machine. 1. In the User Options Menu, press F (number 3 on the keypad ). The system pr ompts you with the follo wing op[...]

  • Page 42

    42 6510 UM T elephone User Guide User Options Menu  Setting Notification Options 1. T o set your Notification Options, press N (number 6 on the keypad). The system pr ompts you with the following options: 2. Select the desired action and follow the system prompts to set up your Notification Options.  Setting Call T ransfer Options 1. T o set [...]

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