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Mitel 3100 manual

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Table of contents for the manual

  • Page 1

    VOICE MAIL USER GUIDE[...]

  • Page 2

    NOTICE The information contained in this document is belie ved to be accur ate in all respects but is not warranted by Mitel Networks Corporation (MITEL ® ). T he information is sub ject to change without notice and should not be construe d in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affilia tes and [...]

  • Page 3

    Quick Reference Sheet Ask your Administrator to help you complete this information. Write down th e following import ant numbers, and ke ep them handy while using the vo ice mail system. Company T elephone Number: _ _____________ __________ Automated Attendant Number: ________ _____________ ___ (The Automated Attendant replaces or assists a 'l[...]

  • Page 4

    [...]

  • Page 5

    Table of C ontents 5 Quick Reference Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About Your Voice Mail System . . . . .[...]

  • Page 6

    V oice Mail User Guide 6[...]

  • Page 7

    Introduction 7 Introduction About Y our V oice Mail System The Mitel ® 310 0 Integrated Communications Plat form (ICP) featu res an automated voice mail system for handling telephon e calls and t aking messages. The system provides you with a mailbox for sending and receiving messages, which you can pe rsonalize with your name , a greeting, and a [...]

  • Page 8

    V oice Mail User Guide 8 Where to Get Help If you have a ny problems or questions ab out proced ures, consult your Administr ator (the per son in your company who manages the communications system). Prep arations Before accessing your mailbox , you mu st do three t hings:  Get the following information from your Administrator and re cord it in t[...]

  • Page 9

    Accessing t he Voice M ail System 9 Accessing the V oice Mail System Calling the V oice Mail System for the First T ime 1. Lift the handset (or use ha ndsfree dia ling). 2. Dial the M essage Cente r extension. T he system prompts you for yo ur passcode. 3. Enter your default p asscode. 4. Press .The system prompts you for a new pa sscode (you must [...]

  • Page 10

    V oice Mail User Guide 10 4. Press to play your messages, or pres s anot her key to select a diff erent option from the Main Menu. See “Playing Y our Messages” on page 12 for more information. Calling from Out side 1. Call your comp any’s Automa ted Attendant number . - or - Call your extension number an d press when y ou hear your gr eeting.[...]

  • Page 11

    Using the Voice Mail System 11 Using the V oice Mail System This section describes the options available in the voice mail system. After you call the system and access your mailbox, choose from the menus and options shown below . Menu Overview Main Menu After opening your mailbox, choose from the following menu option s: Play Play your message (s) [...]

  • Page 12

    V oice Mail User Guide 12 Playing Y our Messages Press to play your messages. After listening to a message, choose an option from the “Play” menu. Y ou can also use these options while list ening to a v oice messag e. Play Agai n Repeat the message just played Answer Send a r esponse to the person who sent the messa ge Give Send the messa ge to[...]

  • Page 13

    Using the Voice Mail System 13 After recording yo ur message, you can choose an option from the “Send” menu: Review Listen to the message you just re corded Discard Replace the re corded message with a new one Append Add to your record ed message Message Addressing Op tions Provides the following message addressing option s: Confidential Preven[...]

  • Page 14

    V oice Mail User Guide 14 Quick Messaging Quick Messa ging allows you to leave me ssages for yourself or fellow employees without ri nging their telephone or acce ssing your mailbox. 1. Dial the Message Center extension. 2. When the system a nswers, press . 3. Enter the mailbox number where you wish to leave a message. If you normally use a dia lin[...]

  • Page 15

    Using the Voice Mail System 15 Name Dialing When enabled, the Name Dialing fe ature allows you to reac h a mailbox user from the Auto Attendant by dialing th e user's name on the keyp ad. The system can be configured to dial by last name or by first name. Up to 6 letters of t h e name can be entered. If there is more than one match, the Auto A[...]

  • Page 16

    V oice Mail User Guide 16 Message Notification Message notification allows you to leave the of fice and have the system notify you when you receive messages. The system will call you at a telephone number or pager number . Y ou can also use notifi cation to alert yo u to messages if your telephone does not have a mess age light. With Message Noti f[...]

  • Page 17

    Using the Voice Mail System 17 6. Select where yo u want to be notified: • T o be notified at an internal extension, press • T o be notified at an external number , press • T o be notified on a messaging pager , press • T o be notified on a tone pager , press • T o be notified on a digit al p ager , press . 7. Enter the number where you w[...]

  • Page 18

    V oice Mail User Guide 18 3. Press for Distribution List. 4. Enter a distr ibution list number . 5. Press for Delete. 6. Enter the mailbox number to delete using the keypad. Th e system reads back the name or number of the mailbox user . 7. Repeat steps 5 a nd 6 for each number you want to delete. T o name a distribution list: 1. Call the voice mai[...]

  • Page 19

    Using the Voice Mail System 19 Y ou can change your temporary gree ting anyti me you wish to let callers know about any schedule changes. It's a good idea to create a temporar y greeting every day—it shows callers that you really do use voice mail. Y ou can also leave the name of a ba ckup person if you will not be available to answer calls.[...]

  • Page 20

    V oice Mail User Guide 20 T o disable and enable a temporary greeting : After creating a temporary greeti ng, you can enable and disable it as required or let the system switch to your permanent greetin g after a specifie d number of days. 1. Call the voice mail system and acces s your mailbox. 2. Press for User Options. 3. Press for T emporary Gre[...]

  • Page 21

    Helpful Hints 21 Help ful Hint s 24 Hour T ouch-T one Accessibility The voice mail system functions 24 h ours a day , 7 days a week. All you need is a touch-tone telephone to check messages anytime, from any locatio n. Listening to Messages The “Pause”, “Rewind”, an d “Fast Forward” options in the “Play” menu apply only while you ar[...]

  • Page 22

    V oice Mail User Guide 22 Ty p e A h e a d Y ou don’t need to listen to all menu promp ts before pressing a key selection; the prompt s are only for your convenience. If yo u know which ke ys to use, type ahead and move through the system as fast as you wish. Message Length and Conditions There is no time limit on me ssage length, b ut af ter fiv[...]