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Lucent Technologies 108488222 manual

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Table of contents for the manual

  • Page 1

    CALLMASTER® V T elephone Con sole User ’ s Guide 555-233-7 35 Comcode 108488222 Issue 1 Septembe r 1999 The CALLMASTER V Telephone Console . . . . . . . . . . . . . 1 Headset Connections with t he CALLMASTER V . . . . . . 2 Compatible Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . 3 The CALL MA STER V R ecord er I nte rfac e . . [...]

  • Page 2

    CALLMASTER® V Teleph one Console Us er’s Guide ii NOTICE While rea sonable eff orts were ma de to ens ure that the informati on in this documen t was c omplete and accurate at the time of pri nting, Luc ent T ech nologies can assum e no resp onsibili ty for any errors. C hanges or correctio ns to the information co ntai ned in this documen t m a[...]

  • Page 3

    CALLMASTER® V Teleph one Console Us er’s Guide iii OBT AINING PRODUCTS T o le arn more a bout Luce nt T echnolo gies prod ucts and to order any of the se products , contact Lucent Dire ct, the di rect-mar ket organ ization o f Lucent T ech nologies Busines s Commun icatio ns System. Ac cess th eir web site at www .lucentd irect.com or call the f[...]

  • Page 4

    CALLMASTER® V Teleph one Console Us er’s Guide iv • This tel ephone ca n be haza rdous if i m mersed in water . T o avoi d the possibi lity of e lectric s hock, do not use i t while you are wet. If you acciden tally drop the tel ephon e into w ater , do not retrieve it until you hav e first unplug ged the lin e cord from the modu lar wall jac [...]

  • Page 5

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 The CALLMAST ER V Telephone Co nsole 1 The CALLMA STER V T elephone Console The CALLMAST ER ® V telephone has been special ly desig ned for use with the Automatic Call Di stribution (ACD) system and the m any feat ures of the DEFINITY ® Enterprise Communic ations Ser ver (ECS)[...]

  • Page 6

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 The CALLMAST ER V Telephone Co nsole 2 The follo wing fea tures corresp ond to the numbers in Figure 1 . Note: T wo fea ture button s must be adminis tered i n the foll owing wa ys: • One of t he feat ure buttons must be des ignat ed as the Headset On /Off button ; • The Rel[...]

  • Page 7

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 The CALLMAST ER V Telephone Co nsole 3 Compatible Headpie ces The follo wing Lu cent T echnologie s headpie ces can be used with these telephon es: — Mirage ® — Receiver fits ov er either ear . Not for nois y environme nts. — StarSet ® — Eart ip fits in ear canal . —[...]

  • Page 8

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Call-Handling Features 4 Using the Softkey Feat ure Menus There ar e three se parate so ftkey feat ure menus . Each of t hese menus all ows you to s elect from four dif ferent features. Y ou can e nter Softkey Mode (an d view the softkey feature menu) by pressing the disp lay co[...]

  • Page 9

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Call-Handling Features 5 The gr een light next to the button goes off. CONFERENCE The Co nference feature al lows you to conference up to s ix partie s (incl uding yoursel f) on a cal l. T o add another par ty to a cal l (for a total of s ix parties) 1. Press (or ) . [dial tone][...]

  • Page 10

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Call-Handling Features 6 RELEASE An ACD agent can pre ss to disc onnect fr om a call . T o disconnect from a call 1. Press . Note: Pressi ng is fast er than wait ing for a c aller or tru nk to disconn ect and e nables y ou to perfo rm othe r ACD or vo ice terminal pro ce dure s [...]

  • Page 11

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Getting M essages 7 TEST The T est feature allows y ou to test the lights and d isplay o n your tel ephone. T o test the lights a nd display o n your telepho ne 1. With th e headse t of f, press and hold d own (or ) . Lights go on in columns, and all t he display segments fill i[...]

  • Page 12

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Selecting a Personalize d Ring 8 Sele cting a Personalized Ring SELECT RING The Selec t Ring fe ature allo ws you to choose y our own pers onalize d ringing pattern for your telephone f rom among eight diffe rent pat terns. T o select a perso nalized ringi ng pattern 1. With th [...]

  • Page 13

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Operating Range Req uirements 9 Operat ing Ra ng e Re qu ire m e nt s The total distance between the CALLMAST ER V telephone (wi th Reco rder Interface active) a nd the rec ording dev ice sho uld not exce ed 200 feet/ 60.96 met ers. The dista nce between the CALLM ASTER V teleph[...]

  • Page 14

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Telephone Installation 10 Important Safety W arnings for Installati on When t his produ ct is locate d in a separate b uilding from the te lephone commun ications system, a line curre nt protecto r MUST be in stalled a t the entry/ exit poin ts of ALL b uildings through whi c h [...]

  • Page 15

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Telephone Installation 11 Desktop Installation Note: Y ou ca n use the telephone without the desk top stand , if yo u so choo se. If you do not use th e telepho ne with attach ed desktop s tand, it i s suggest ed that you pl ace small rou nd fe et ( included in a pl as tic b ag [...]

  • Page 16

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Telephone Installation 12 W all Installation Note: For w all-mount ing, you will nee d a 1-foot line cord . (This co rd is not supplie d with the tele phone, but can be ord ered by u sing this comcod e: 1037 86760.) 1. Make sure the 8-conduct or wall mount p late is i n place. 2[...]

  • Page 17

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Telephone Installation 13 pull dow nward unti l it is s ecure. (See Figure 6.) FIGURE 6 Placing the T eleph one on the W all Jack Mounting Studs 10. Plu g the quic k-disco nnect (QD ) conne ctor on the heads et into th e QD conne ctor on the heads et co rd already pl ugged into [...]

  • Page 18

    CALLMASTER® V Telephone Con sole User’s Guid e 555-233-7 35 Issue 1 Telephone Installation 14 Orderable Cards and Equipment The follo wing ca rds and e quipment are orderabl e. • Y ou can order additio nal design ation cards in qu antitie s of 25 cards per pack age. Not epads ca n also be ordered in quantitie s of 25 per package . Use th e fol[...]