Lowrance GlobalMap 100 manual

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Table of contents for the manual

  • Page 1

    INST ALLA TION AND OPERA TION INSTRUCTIONS GlobalMap 100 ®[...]

  • Page 2

    Cop yright © 1996, 1997, 1998, 2000 Lowr ance Electronics , Inc. All rights reser v ed. GlobalMap ® 100 and Lo wrance ® are registered tr ademar ks of Lo wrance Electronics , Inc. W ARNING! USE THIS UNIT ONL Y AS AN AID T O NA VIGA TION. A CAREFUL NA VI- GA T OR NEVER RELIES ON ONL Y ONE METHOD T O OBT AIN POSI- TION INFORMA TION. Never use this[...]

  • Page 3

    This de vice complies with P ar t 15 of the FCC Rules. Operation is subject to the f ollowing two conditions: (1) this de vice may not cause harmful interf erence, and (2) this device m ust accept an y interference receiv ed, including interf erence that ma y cause undesired operation. Note: This equipment has been tested and f ound to comply with [...]

  • Page 4

    INTR ODUCTION ............................................................................................................ 1 DGPS - What is it? ................................................................................................... 2 Don’t Get Lost .......................................................................................[...]

  • Page 5

    Project a Wa ypoint ...................................................................................... 32 Selecting a Wa ypoint .................................................................................. 33 W a ypoint Number ....................................................................................... 33 W a ypoint List .......[...]

  • Page 6

    Notes:[...]

  • Page 7

    1 INTR ODUCTION W elcome to the e xciting wor ld of GPS! Whether you’ re a first-time user or a prof essional navigator , you’ll find the GlobalMap 100 is a full-f eatured GPS receiv er at a price that was impossib le just a f e w y ears ago . The Roc kwell ® receiv er built inside has 12 channels that will tr ac k all of the satellites that a[...]

  • Page 8

    2 DGPS - What is it? If y ou w ant better performance, (and who doesn’t?) many man u f acturers (including Lowr ance) sell a DGPS receiv er that attaches to your GPS receiv er . The DGPS system tr ansmits correction signals that increase the accur acy of your unit. The DGPS receiv er takes signals from these land- based transmitters and giv es th[...]

  • Page 9

    3 ones listed abo v e . Do not mix diff erent types of batteries. (F or e xample, don’t use both alkaline and ni-cad batteries at the same time .) Battery Installation First tur n the unit so that its bac k is f ac- ing y ou. Push the two tabs to the left and remo v e the batter y cov er as shown at right. Install the batter ies according to this[...]

  • Page 10

    4 Menus Most of the unit’ s f eatures are found on “menus’. Y ou can vie w the menus b y pressing the MENU k ey . This product has “Intelligent Menus”. There are man y menus that per tain to only the map, f or e xample. When y ou press the MENU k e y and the plotter is sho wing, menu items f or the plotter sho w in addition to the nor mal[...]

  • Page 11

    5 error is only an estimate, it does giv e you an indicator of the fix quality the unit currently has . The smaller the expected error number , the better (and more accurate) the fix is . If the e xpected error is flashing, then the unit has not lock ed onto the satellites , and the number sho wn is not v alid. The fix indicator on the left center [...]

  • Page 12

    6 Man ual Initialization If y ou don’t w ant to w ait f or the A uto Search, then y ou ma y be able to speed up the initialization process b y using the man ual initialization f ea- ture . Using this feature tells the unit it’ s appro ximate position. Once it knows it’ s location, it determines exactly which satellites should be in view and s[...]

  • Page 13

    7 POSITION/NA VIGA TION SCREENS This unit has f our modes: status , map, na vigation, and windo w groups . Use the P A GES and arrow k e ys to s witch betw een the diff erent screens . The f our screens that show b y default are sho wn belo w . T o change modes, simply press the P AGES k ey . A screen similar to the one at right appears. Use the up[...]

  • Page 14

    8 Nav Screen #1 This screen has a compass rose that sho ws not only y our direction of tra v el, but also the direction to a re- called w a ypoint. The na vigation screen looks lik e the one at right when you’ re not na vigating to a w aypoint. Y our position is shown b y an arrow in the center of the screen. Y our trail history , or path you’v[...]

  • Page 15

    9 Nav Screen #2 This na vigation screen shows all na vigation informa- tion in large digital numbers . T o vie w this screen, press the P A GES k ey , then select the “NA V1” label. While it’ s selected, press the right arrow ke y . The screen sho wn at right appears. Press the EXIT ke y to erase the menu. This screen is composed of eight dig[...]

  • Page 16

    10 Map The GlobalMap 100 has a ground map of the w orld built inside. This map has the majority of its detail in f ar souther n Canada, the continental United States and Ha waiian islands , nor ther n Mexico , the Bahamas , and Ber muda. The map screens sho w y our course and trac k from a “birds-e y e” vie w . If y ou’ re navigating to a w a[...]

  • Page 17

    11 Cur sor Pressing an arro w ke y tur ns on tw o dotted lines that intersect at the present position symbol. These lines are called a “cursor” and ha v e a variety of uses. T o tur n the cursor on, simply press the arrow k e y in the direction y ou want the cursor to mo v e . This lets y ou vie w areas on the plotter that are aw ay from y our [...]

  • Page 18

    12 T o correct this problem, a tr ack-up mode rotates the map as y ou tur n . Thus , what you see on the left side of the screen should alw a ys be to y our left, and so on. A course-up mode k eeps the map at the same orientation as the initial bearing to the wa ypoint. In the nor th-up view sho wn below left, w e're trav elling southeast tow [...]

  • Page 19

    13 A UT OZOOM This receiv er has an autozoom feature that eliminates m uch of the b utton pushing that competitiv e units force you to mak e. It wor ks in conjunction with the na vigation f eatures . First, recall a w a ypoint. (See the wa ypoint section f or more inf or mation on na vigating to a wa ypoint.) Then, with the autoz oom mode on, the u[...]

  • Page 20

    14 EAR TH MAP OPTIONS The ear th map consists of the built-in bac kg round map of the w orld. T o change the Ear th map options, first press the MENU k ey , then select the Ear th Map label. Press the right arrow k e y . The screen shown at right appears . Earth Map On/Off The bac kground map can be tur ned on or off using the “Ear th Map” menu[...]

  • Page 21

    15 T ext Labels Select “Map T e xt” to tur n all names on the map (such as Lake T ahoe or Mississippi Riv er) off or on. The def ault is “on”. Press the left arro w k e y to tur n them off . Locations Normally , te xt disappears as y ou z oom out. This declutters the screen, making it easier to see signifi- cant map detail. T ur ning “Loc[...]

  • Page 22

    16 TRAIL OPTIONS The line e xtending from the present position symbol is called a plot trail. Y ou can customize the plot trail and sa v e trails using the trail options menu. T o use it, press the MENU ke y , select “MAP SETUP”, then “TRAIL OPTIONS”. The screen at right appears. Clear T rail T o erase the current plot tr ail from the scree[...]

  • Page 23

    17 Update Options By def ault, the plotter places a dot on the screen ev er y 3 seconds to create the plot trail. Y ou can change this time from once per second to once e ver y thir ty min- utes. The plot trail can also be updated by distance instead of b y time. The distance update r ate can be set from 0.01 to once e v ery 10 miles. F rom the tra[...]

  • Page 24

    18 MO VE CURSOR PRESS ENT KEY SELECT ICON PRESS ENT KEY ICON PLA CED A T CURSOR POS . Place Icon - Present P osition T o place an icon at your present position, simply press the ENT k e y while the mapping screen is on. The screen sho wn at r ight appears . Use the arrow ke ys to high- light the desired icon. No w press the ENT k e y again. The map[...]

  • Page 25

    19 Icon Options Icons can be erased from the plotter individually , all of a specific type , or all at once. They can also simply be tur ned off without erasing them. T o make changes to the icons, press the MENU k ey , then select MAP SETUP , and finally select Icon Options . The screen sho wn at r ight appears. The first menu (ICONS OFF/ON) simpl[...]

  • Page 26

    20 Map Downloading The GlobalMap 100 has a bac kground map of the w orld per manently installed inside. Y ou can send an enhanced map from a mapping CD- R OM to the unit using a personal computer . BA CKGROUND MAP ONL Y BA CKGROUND MAP WITH IMS MAP Currently , the MapCreate CD has the f ollowing databases: IMS Smar tMap ™ data cov ers the 48 cont[...]

  • Page 27

    21 Coastal Na v aid data co v ers coastal regions of the 49 U .S. States (ex- cluding Ha w aii), the Distr ict of Columbia, the Great Lak es and many large coastal riv ers and other large inland lak es. Contained are appro ximately 60,000 marine navigation aids. Each navigation aid is displa yed as a small symbol, with inf or mation useful to the n[...]

  • Page 28

    22 WINDO WS The windows f eature pro vides ten diff erent data screens chosen f or their broad r ange of navigation inf or mation and ease of use. T o use the windows f eature, press the P AGES k e y , then highlight the “GROUP A” label at the bottom of the screen. Group A is visible in the bac kground when yo u s witch to the windows g roup . [...]

  • Page 29

    23 Gr oup B This screen has a map in the trac k-up mode on the top half with bearing (BRG), distance to go (DIS), track (TRK) and the CDI on the lo wer half . (See page 10 f or an e xplanation of the CDI.) Gr oup C A half screen map in the tr ack-up mode again appears at the top . The CDI shows in the middle of the screen. Y our present course (CRS[...]

  • Page 30

    24 Gr oup F This screen shows y our present position (POSITION), bearing (BRG), distance to go (DIS), trac k (TRK), and ground speed (GS). Gr oup G The group I screen sho ws DGPS information. There must be a DGPS receiv er connected to the unit in or- der to use this screen. The DGPS corrections at the top of the screen shows a list of the satellit[...]

  • Page 31

    25 TRIP TIMER MENU select “CLOCK ALM SETUP” and press the right arrow k ey . The screen sho wn below left appears. Now press the right arrow ke y . The screen below center appears . Using the arrow k eys , enter the alarm’ s time. Press the ENT k e y . The unit retur ns to the cloc k alarm menu. Highlight the “CLOCK ALM OFF ON” menu and p[...]

  • Page 32

    26 Gr oup J There are three timers on this screen and an odometer (TRIP METER). The trip timer is descr ibed in group I. The trip meter measures the distance you’v e tra v elled since it w as last reset. T o reset the trip meter , press the MENU k ey , then select “TRIP METER RESET” and press the right arrow k e y . The unit retur ns to Group[...]

  • Page 33

    27 counting until y ou stop it. When it reaches the alar m’ s time setting, a tone sounds. Press the EXIT ke y to shut the alarm off . The countdown timer star ts from a time that you enter and counts do w n to zero . (Note: When the countdown timer reaches z ero , it begins count- ing up until y ou press the EXIT ke y . This tells you how long i[...]

  • Page 34

    28 Repr ogram Boxe s The digital bo x es on MAP 2 and 3 and both NA V screens can be reprog rammed, changing the inf or mations sho wn by the bo xes . T o customize a screen, first s witch to the screen that y ou want to customiz e. Map-2 (shown at right) is used in this e xample. Next, press the MENU k ey , then select the “Reprogram Bo x es” [...]

  • Page 35

    29 The screen on the f ar right on the previous page is the final v ersion. Use this same method to change the NA V screens. RESET GR OUPS T o restore all bo x es on the na vigation and plotter screens to their f actor y settings , first press the MENU k e y , then highlight the “System Setup” la- bel and press the right arrow k ey . No w highl[...]

  • Page 36

    30 Sa ving The Cursor P osition as a W aypoint When the cursor is showing on the map and y ou press the WPT k ey twice , the cursor’ s position is placed into the first av ailab le wa ypoint num- ber . In the e xample screen shown belo w , the cursor is placed at the desired location. Pressing the WPT twice causes wa ypoint number three to be pla[...]

  • Page 37

    31 Sa ving a Ne w P osition T o sav e a position other than the cursor’ s or the present position as a wa ypoint, first select the wa ypoint num- ber as described on the previous page . Next, select “CREA TE WPT”. The screen sho wn at the bottom of the pre vious page appears . Select “ENTER POS”. The screen shown at right appears. Using t[...]

  • Page 38

    32 Pr oject a W a ypoint Y ou can sa v e a wa ypoint e v en if y ou don’t kno w it’ s position or location on the map . This unit lets you project the location of a w a ypoint from a kno wn wa ypoint us- ing only bearing and distance from the known w a y- point. This is useful if you don’t kno w the latitude/longi- tude of a location, b ut y [...]

  • Page 39

    33 SELECTING A WA YPOINT In order to edit or na vigate to a w a ypoint, y ou must first select it. There are three w a ys to do this: by wa ypoint number , wa ypoint list, or search by name . All selection methods are on the main w a ypoint menu shown at right. W a ypoint Number T o select a wa ypoint by its n umber , simply highlight the “WPT”[...]

  • Page 40

    34 Edit Name Y ou can assign a name to each wa ypoint. The name can ha ve up to eight char acters. T o do this, first select the wa ypoint that you wish to name , then choose “EDIT NAME” from the wa ypoint menu. A screen similar to the one at right appears. Press the up or down arro w k e ys to select the first letter in the name . Press the r [...]

  • Page 41

    35 on the list: “Go T o Cursor”. Press the r ight arro w ke y . It no w shows na viga- tion data to the cursor location (shown as “D” on the map). See the screens below . Navigating to a W aypoint using the Map The unique “birds-ey e” view used b y the map giv es y ou an easy w a y to navigate to a w a ypoint. On the map screen sho wn a[...]

  • Page 42

    36 The screen sho wn at right appears. The “F rom” label is highlighted at the top of the screen. Press the right ar- ro w k e y until the wa ypoint number that y ou want to mo v e appears . In this example, w e selected w aypoint num- ber 1. No w press the do wn arrow k e y once to highlight the “T o” label. Press the left or right arrow k[...]

  • Page 43

    37 R OUTES Y ou can connect se v eral user w a ypoints together to f or m a route . When you recall the route , the unit shows navigation inf or mation to the first wa y- point in the route , then when y ou reach that w a ypoint, it s witches to the ne xt w a ypoint, and so on until you reach the last w a ypoint in the route . Create a Route T o cr[...]

  • Page 44

    38 Add Fr om Map Y ou can add wa ypoints from the map , e ven create ne w ones . T o do this, select “ADD FROM MAP” from the menu as shown belo w left. A screen similar to the one below center appears . Using the arrow k eys , mov e the cursor to the desired w a ypoint or location. Now press the ENT k e y to add it to the route . If it’ s an [...]

  • Page 45

    39 returns to the route list with the wa ypoint remov ed from the list. (Note: This doesn’t delete the w a ypoint from the database , it simply remov es it from the route.) W aypoint Statistics By def ault, this unit shows the distance and bearing from each wa ypoint in the route to the ne xt. It will also sho w estimated time en route (ETE), est[...]

  • Page 46

    40 w a ypoints in the route. F ollow these lines to get to each of the wa ypoints. When y ou enter the radius set b y the arrival alarm, the unit automatically s witches to the ne xt wa ypoint on the list, sho wing na vigation data to that w a ypoint, and so on until the last wa ypoint on the route list has been reached. (Note: The arrival alarm do[...]

  • Page 47

    41 The selected w a ypoint number appears at the top of this screen. Inf or mation about the wa ypoint shows at the bottom of the screen. When you’ re finished with this screen, press the EXIT k ey to erase it. Delete a Route T o erase a route, highlight the “R OUTE #” label on the route planning men u, then select the route you w ant to eras[...]

  • Page 48

    42 SYSTEM SETUP Man y f eatures are listed under the “System Setup” la- bel on the main men u. These commands affect the ba- sic operation of the unit. T o use them, press the MENU k e y , then “System Setup”. The screen at r ight appears. Sound T o tur n the speaker off , highlight the “SOUND” label as sho wn below , then press the lef[...]

  • Page 49

    43 Use the left or right arrow k eys to select the number in the current time that y ou w ant to change . Use the up or down arro w ke ys to change the number . Press the ENT k e y to sa v e the change, the EXIT k ey to er ase the menu without changing it. Units of Measure Y ou can view data in three diff erent f or mats: statute, nautical, and met[...]

  • Page 50

    44 cab le . See the sample wiring diagr ams on the ne xt page for general wir- ing procedures . Read y our other product’ s o wner’ s man ual f or more wir- ing inf or mation. Once the cab les are wired, tur n the unit on, press the menu k e y , and select “NMEA / DGPS CONFIG” from the System Setup men u. A screen similar to the one sho wn [...]

  • Page 51

    45 T O GLOBALMAP 100 O THER DEVICE 12 VDC BA TTERY BLACK WIRE GROUND WIRES WHITE WIRE RED WIRE T O +12V O THER DEVICE’S RECEIVE D A T A WIRE GLOBALMAP 100 WIRES O THER DEVICE’S WIRES GLOBALMAP 100 TRANSMITTING NMEA DA T A TO ANO THER DEVICE T O GLOBALMAP 100 DGPS RECEIVER 12 VDC BA TTERY BLACK WIRE GROUND WIRES WHITE WIRE RED WIRE T O +12V DGPS[...]

  • Page 52

    46 If y ou hav e any other Magna v o x or Star link compatib le DGPS receiv er connected to the GlobalMap 100, y o u ma y need to change the settings. T o do this, mo ve the b lac k bo x to the “Configure DGPS” label and press the right arrow k ey . A screen similar to the one at right ap- pears . These menus select the beacon receiv er’ s fr[...]

  • Page 53

    47 Reset Gr oups T o retur n all window g roups and bo x es on the navigation and mapping screens to their f actor y def aults , select Reset Groups on the System Setup menu. Finally , press the r ight arrow ke y . All window groups and digital bo x es are reset to their factory settings. System Inf o The system inf ormation screen shows the releas[...]

  • Page 54

    48 P osition Format The GlobalMap 100 can sho w the position in degrees, minutes , and thou- sandths of a minute (36° 28.700') or deg rees, minutes, seconds , and tenths of a second (36° 28' 40.9"). It can also show position in UTM (Univ ersal T ransv erse Mercator) projection, British, Ir ish, Swedish, Swiss , Finnish, Ne w Zealan[...]

  • Page 55

    49 T o change the datum, first press the MENU ke y , then highlight the “GPS Setup” label and press the right ar- row k ey . Now highlight the “Select Datum” label. Finally , press the right arrow k e y again. A screen similar to the one at right appears. The WGS-84 label is highlighted. T o change it, simply press the up or do wn arrow k e[...]

  • Page 56

    50 PCF Offset” label. Finally , press the r ight arro w ke y again. A screen similar to the one at right appears. Now enter the correction f or your location. Remember , this is the diff erence between the location shown on the present position displa y and the position shown on the char t. In this e xample , w e entered 0 degrees, 0.047 minutes [...]

  • Page 57

    51 Map Fix Map Fix is used with char ts or maps. This system asks f or a reference position in latitude/longitude, which y ou tak e from a marked location on the map . It then sho ws the present position as distance on the map from that ref erence point. F or e xample, if it sho ws a distance of UP 4.00” and LEFT 0.50”, you then measure up f ou[...]

  • Page 58

    52 ALARMS The GlobalMap 100 has se v eral alar ms. Y ou can set an arr ival alarm to flash a w ar ning message and sound a tone when you cross a preset distance from a w a ypoint. F or e xample, if you ha v e the arr iv al alar m set to .1 mile , then the alar m will flash a message when you come within .1 mile of the recalled w a ypoint. The cours[...]

  • Page 59

    53 The DGPS message appears whene ver the unit begins or stops using DGPS data to help deter mine your position. The def ault setting for these messages is “on”. T o tur n the message off, select the “Setup Alar ms” menu from the main men u, then highlight “DGPS MSG” and press the left arrow k e y . SUNRISE/SET MOONRISE/SET CALCULA T OR[...]

  • Page 60

    54 SIMULA T OR A sim ulator is built into this unit that has se v eral options . Y ou can use nearly all of the unit’ s features - e ven sa ve and recall w a ypoints . This is useful f or tr ip planning. T o use the simulator , press the MENU k e y , then press the up or do wn arrow k eys until the “SIMULA T OR SETUP” menu is surrounded by th[...]

  • Page 61

    55 DEFINITION OF TERMS/ABBREVIA TIONS Due to space considerations , the digital displa ys use abbre viations f or some names. The y are as f ollows: AL T ............... Altitude - Y our height abo v e sea lev el. BRG ............. Bearing - The direction from your present position to a w a ypoint. CDI ............... Course De viation Indicator - [...]

  • Page 62

    56 WGS 84 ................. DEF A UL T ADIND AN ............... MEAN ADIND AN ............... BURKINA F ASO ADIND AN ............... CAMEROON ADIND AN ............... ETHIOPIA ADIND AN ............... MALI ADIND AN ............... SENEGAL ADIND AN ............... SUD AN AFGOO Y E ............. SOMALIA AIN EL ABD ........... 1970 BAHRAIN AIN EL ABD [...]

  • Page 63

    57 CAR THA GE ........... TUNISIA CH-1903 ................ CHA THAM ............. ISLAND ASTR O NEW ZEALAND CHU A ASTRO ....... P ARAGU A Y CORREGO ............ ALEGRE BRAZIL D ABOLA ................ GUINEA DJAKAR T A ............. (BA T A VIA) INDONESIA DOS 1968 .............. NEW GEORGIA ISLANDS EASTER ................ ISLAND 1967 EUR OPEAN .....[...]

  • Page 64

    58 IRELAND ............... 1965 ISTS 061 ................ ASTRO 1968 S GEORGIA ISTS 073 ................ ASTRO 1969 DIEGO GARCIA JOHNST ON ........... ISLAND 1961 KAND A W ALA ......... SRI LANKA KERGUELEN ......... ISLAND 1949 KER T A U 1948 ........ W MALA YSIA SINGAPORE KUSAIE ASTR O .... CAROLINE 1951 ISLANDS L C 5 ASTRO ......... 1961 CA YMAN [...]

  • Page 65

    59 N AMERICAN ........ 1927 CANAL ZONE N AMERICAN ........ 1927 CUBA N AMERICAN ........ 1927 GREENLAND N AMERICAN ........ 1927 MEXICO N AMERICAN ........ 1983 ALASKA CANAD A CONUS N AMERICAN ........ 1983 CENTRAL AM MEXICO OBSER V A TORIA ... METEREO 1939 AZORES OLD EGYPTIAN .... 1907 EGYPT OLD HA WAIIAN ..... MEAN OLD HA WAIIAN ..... HA W AII OL[...]

  • Page 66

    60 R T 90 ..................... SANT O (DOS) ....... ’65 ESPIRIT O SANT O ISLAND SAO BRAZ ............. AZORES SAPPER HILL ........ 1943 EAST F ALKLND ISLE SCHW ARZECK ..... NAMIBIA SEL V A GEM GRANDE SAL V A GE ISLE SO VIET .................. GEODETIC SYSTEM 1985 S AMERICAN ........ 1969 MEAN S AMERICAN ........ 1969 ARGENTINA S AMERICAN .......[...]

  • Page 67

    61 LO WRANCE ELECTRONICS FULL ONE-YEAR W ARRANTY “W e", “our”, or “us” ref ers to LO WRANCE ELECTRONICS, INC ., the manuf acturer of this product. “Y ou” or “y our” ref ers to the first person who purchases this product as a con- sumer item f or personal, f amily , or household use. W e warrant this product against defects or[...]

  • Page 68

    62 LO WRANCE D A T AB ASES LICENSE A GREEMENT THIS IS A LEGAL A GREEMENT BETWEEN THE END-USER WHO FIRST PURCHASES THIS PR ODUCT AS A CONSUMER ITEM FOR PERSONAL, F AMIL Y , OR HOUSEHOLD USE (“Y OU”) AND LOWRANCE ELECTRONICS , INC., THE MANUF ACTURER OF THIS PRODUCT . (“WE”, “OUR”, OR “US”). USING THE PR ODUCT A CCOMP ANIED BY THIS LI[...]

  • Page 69

    63 D A T AB ASES LIMITED W ARRANTY “W e”, “our”, or “us” ref ers to Lowrance Electronics , Inc., the manu f acturer of this product. “Y ou” or “ your” refers to the first person who purchases the product as a consumer item f or personal, f amily , or household use. The Databases Limited W arranty applies to the one or more datab[...]

  • Page 70

    64 Notes:[...]

  • Page 71

    65 How to Obtain Service (Canadian Customers Onl y) W e back your in v estment in quality products with quick, e xper t ser vice and genuine Lowrance replacement parts. If you need service or repairs, contact the Lowrance F actory Customer Ser vice Depar tment at the toll-free number listed below . A techni- cian ma y be able to solv e the problem [...]

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    66 Ho w to Obtain Service - U.S.A. Only W e back your in v estment in quality products with quick, exper t ser vice and genuine Lowr ance ® replacement par ts. If y ou're in the United States and you ha v e questions, please contact the F actor y Customer Ser vice Depar tment using our toll-free number listed below . Y ou must send the unit t[...]