Konica Minolta C10P manual

bizhub C10P User’s Guide A00V-9574-00A[...]

Trademarks KONICA MINOL T A and the KONICA MINO L T A logo are trademarks or registered trademarks of KONICA MINOL T A HOLDINGS, INC. PageScope and bizhub are registere d trademarks or trademarks of KONICA MINOL T A BUSINESS TECHNOLOGIES, INC All other tradema rks and registered trademark s are the prop erty of their respective owners. Copyright No[...]

SOFTWARE LICENSE AGREEMENT This package contains the following materials provided by Konica Minolta Business T echnolo - gies, Inc. (KMBT): software included as part of the printing system, the digitally-encoded machine-readable outline data encoded in th e special format and in the encrypted form ( “Font Programs”), other software which runs o[...]

1 1. Notice to Government End Users: The Software is a “commercial item,” as that term is defined at 48 C.F .R.2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F .R. 12.212. Consis - tent with 48 C.F .R. 12.212 and 48 C.F .R. 227.7202-1 through 227.7202-[...]

4. DISCLAIMER OF W ARRANTY Adobe licenses the Software to you on an “AS IS” b asis. Adobe makes no representation as to the adequacy of the Software for any particular pur - pose or to produce any particular result. Adobe shall not be liable for loss or damage aris - ing out of this Agreement or from the distribution or use of the Software or a[...]

9. GOVERNING LA W This Agreement will be gov erned b y and construed in accordance with the substantive laws in force in the S tate of California as such laws are applied to agree - ments entered into and to be performed entirely within Califor nia between California resi - dents. This Agreement will not be governed by t he conflict of law rules of[...]

5. All company names and product names used in this document is the trademarks or regis - tered trademarks of their respective holder. This ICC Profile made by GretagMacbeth Profil eMaker and granted TOYO INK certain license to distribute by GretagMacbeth AG . TOYO Of fset Coated 2.0 © TOYO INK MFG . CO., L TD. 2004 For EU member states only This [...]

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Contents Contents i 1 Introduction ... ............... ................ .............. ................. .............. ................. ....... 1 Getting Acquainted with Your Printer 2 Space Requirements 2 Printer Parts 3 Front View 3 Rear View 4 Front View with Options 4 Rear View with Options 4 2 About the Software .............. ..............[...]

Contents ii Windows XP/Server 2003 12 Windows 2000/NT 4.0 12 Using the PostScri pt and PCL Printer Driver 13 Common Buttons 13 OK 13 Cancel 13 Apply 13 Help 13 Easy Set 14 Paper View 14 Printer View 14 Watermark View 14 Quality View 14 Default 14 Advanced Tab (PostScript Printer Drive r Only) 15 Basic Tab 15 Layout Tab 15 Cover Page Tab 16 Overlay [...]

Contents iii SYSTEM DEFAULT MENU 42 SERVICE MENU 47 LANGUAGE MENU 47 5 Using Media ............ ................. .............. ................. .............. ................ ........... 49 Media Specifications 50 Media Types 51 Plain Paper 51 Thick Stock 52 Envelopes 53 Labels 54 Letterhead 55 Postcards 55 Transparencies 56 Glossy Stock 57 Wha[...]

Contents iv 8 Troubleshooting ............. ................. .............. .............. ................. .............. ... 103 Introd uction 104 Printing a Conf iguration Page 104 Preventing Media Misfeeds 105 Understanding the Media Path 106 Clearing Media Misfeeds 106 Media Misfeed Messages and Clearing Procedures 107 Clearing a Media Misfe[...]

Introduction[...]

Getting Acquainted with Your Printer 2 Getting Acquainted with Your Printer Space Requirements T o ensure easy operation, consum able replacement and maintenance, adhere to the recommended space requirements detailed below .  " The options appe ar shaded in the a bove illustration. 430 mm (16.9") 349 mm (13.7") Front View Side Vie[...]

Getting Acquainted wi th Your Printer 3 Printer Parts The following drawing s illustrate the parts of your printer refe rred to through - out this guide, so please take some time to become familiar with them. Front View 1—Output tray 2—Front cover 3—C ontrol panel 4—Tray 1 (Multipurpose tray) 5—Po wer switch 6—T op cover 7—Tr ansfer b[...]

Getting Acquainted with Your Printer 4 Rear View 1—USB port 2—Parallel port 3—10Base-T/100Base-TX (IEEE 802.3) Ethernet Interface po rt Front View with Options 1—Tray 2 Rear View with Op tions 1—Duplex option 1 2 3 1 1[...]

About the Software[...]

Software Utilities CD-ROM 6 Software Utilities CD-ROM PostScript Drivers  " A specific PPD file has been prepar ed for applications (such a s Page - Maker and Corel Draw) t hat require that a PPD file be specified wh en printing. When specifying a PPD file while printing on Windows XP , Server 2003, 2000 and NT 4.0, use the spec ific PPD fi[...]

Software Utilities CD-ROM 7 PPD Files  " For details on the installation of the Windows printer drivers, refer to the bizhub C10P Installation Guide on the Documentation CD-ROM. Utilities Operating System Use/Benefit Macintosh OS 9/X These files are required in order to use the printer driver for each operat - ing system. For details of the[...]

Software Utilities CD-ROM 8 PageScope Net Care Printer management functio ns such as status monitoring and network settings can be accessed. For details, refer to the PageScope Net Care Quick Guide on the Do cu - mentation CD-ROM. PageScope Web Connection With a Web browser , the status of printers can be checked, and the vari - ous settings ca n b[...]

System Requirements 9 System Requirements  Personal co mputer – Pentium 2: 400 MHz (Pentium 3: 50 0 MHz or higher i s recommended) – Power Mac G3 or later (G4 or later is recommended) – Intel Core Duo (iMac or MacBook Pro) or later  Operating System – Microsoft Windows XP Home Edition/Professional (Service Pack 1 or later), Windows Se[...]

Selecting Driver Options /Defaults (for Windows) 10 Selecting Driver Options/Defaults (for Windows) Before you start working with your printer , you are advised to verify/chan ge the default driver settings. Also, in case you have options installed, you should “declare” the opti ons in the driver . Windows XP/Server 2003/2 000/NT 4.0 1 Choose t[...]

Uninstalling the Printer Driver (for Windows) 11  " With Windows NT 4.0, right-cli ck the KONICA MINOL T A bizhub C10P PCL6 printer icon in the Printers directory , and then click Document Defaults . Skip to step 10. 8 Select the General tab . 9 Click Printing Preferences . The Printing Preference dialog box appears. 10 Select the default s[...]

Displaying Printer Driver Settings (for Windows) 12 8 Restart your computer . 9 The KONICA MINOL T A bizhub C1 0P prin ter driver will be uninstalled from your computer . Displaying Printer Driver Settings (for Windows) Windows XP/Server 2003 1 From the Star t menu, choose Printer s and Faxes to display the Printers and Faxes directo ry . 2 Right-c[...]

Using the PostScript and PCL Printer Driver 13 Using the PostScript and PCL Printer Driver Common Buttons The buttons described below appear on ea ch tab. OK Click to exit the Properties dialog box, saving any changes made. Cancel Click to exit the Properties dial og box without saving any changes made. Apply Click to save all changes without exiti[...]

Using the PostScript and PCL Printer Driver 14 Easy Set T o save the current settings, enter a name, and then click Save . Afterward, the saved settings can be selecte d from the drop-down list. T o change the registered setting, click Edit . Select Defaults from the drop-down list to reset the functions in all tabs to their default values.  Nam[...]

Using the PostScript and PCL Printer Driver 15 Advanced Tab (PostScript Printer Driver Only) The Advanced T ab allows you to  S pecify the PostScript output method  S pecify whether or not the error messages of a print job are printed  Print a mirror image  S pecify whether or no t the appli catio n can directly output PostScript data B[...]

Using the PostScript and PCL Printer Driver 16 Cover Page Tab The Cover Page T ab allows you to  Print front and b ack cover pages and separator pages  S pecify the paper tray that cont ains the paper for the front and back cover pag es an d s epa ra to r pa g es Overlay Tab  " Be sure to use overlays with print jobs with a paper size[...]

Using the PostScript and PCL Printer Driver 17 Quality Tab The Quality T ab allows you to  Switch between color and grayscale pr inting  S pecify the printer color settings (Quick Color)  S pecify the resolution for the printout  S pecify the format of fonts that are to be downloaded  Print using the printer ’s font s Version Tab T[...]

Using the PostScript and PCL Printer Driver 18[...]

Using the Status Monitor (Windows Only)[...]

Working with the Status Monitor 20 Working with the Status Monitor Introduction The S tatus Monitor shows information ab out the current status of the printer . The S tatus Monitor can be installed from the Software Utilities CD-ROM. For details on the installation, refer to the bizhub C10P Reference Guide on the Documentation CD-ROM. Operating Env[...]

Recognizing Status Monitor Alerts 21  Recovery Instructio ns —Provides you with explana tions of what you need to do in order to correct problems a nd recover from error conditions. Consumables T a b Displays the usage status (approximate p ercentage remaining) of each tone r consumables.  Refresh —Rechecks the supplies and displays their[...]

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Printer Control Panel and Configuration Menu[...]

About the Control Panel 24 About the Control Panel The control panel, located on the top of the printer , allows you to direct the printer ’s operation. In addition, it displays the current status of the printer , including any condition th at needs your attention. Control Panel I ndicators and Keys No. Indicator Off On 1 The printer is not ready[...]

About the Control Panel 25 No. Key Function 3  Moves up in the menu structure  Within a menu choice that is changeable char - acter by character , scrolls upward throug h the available characters 4  Moves right in the menu structure  Moves right through the available menu choices 5  Moves down in the menu structure.  Within a menu[...]

About the Control Panel 26 Toner Supply Indicators The indicators shown belo w will appear , indicating the amount of toner that remains in the yellow (Y), magenta (M), cyan (C), and black (K) toner car - tridges. T oner M C K Y ID L E[...]

Configuration Menu Overview 27 Configuration Menu Overview The bizhub C10P configuration menu accessible from th e control panel is structured as shown below . Main Menu  " * This menu item appears only if an optional hard disk is installed. PRINT MENU PAPER MENU INTERFACE MENU SYSTEM DEFAULT SERVICE MENU PROOF/PRINT MENU * QUALITY MENU IDL[...]

Configuration Menu Overview 28 PROOF/PRINT MEN U  " This menu item appears only if an optional hard disk is installed. With this menu item, print jobs that were set to be saved on the hard disk by using Job Retention on the Basic tab of the printer driver can be printe d or deleted .  " All factory default values are sh own in bold.[...]

Configuration Menu Overview 29 Entering the Password In order to p rint or delete a secu red job, the f our-digit pa ssword specifie d from the printer driver must be entered. Fo llow the procedure described b elow to type in the four-digit password s pecified from the printer driver . 1 Press the Up and Down keys to increase or decrease the first [...]

Configuration Menu Overview 30 PRINT MENU With this menu, printer information, such as the configuration page and the demo p age, can be prin ted.  " All factory default values are sh own in bold. MENU MAP Settings YES /NO Prints the menu map. CONFIGURA - TION Settings YES /NO Prints the configuration page. STATISTICS PAGE Settings YES /NO [...]

Configuration Menu Overview 31 PAPER MENU With this menu, the media used for printing can be managed.  " * This menu item appears only if the duplex option is installed. ** These menu items appear only if the opti onal lower feeder u nit is installed. MEDIA TYPE TRAY 1 MODE TRAY 1 MEDIA SIZE MEDIA TYPE TRAY 2 ** MEDIA SIZE CUSTOM SIZE AUTO [...]

Configuration Menu Overview 32  " All factory default values are sh own in bold. INPUT TRAY TRAY 1 MODE Settings AUTO /CASSETTE When printing from Tray 1, select whether the paper size and paper type set from the printer driver or th e MEDIA SIZE and MEDIA TYPE settings set by selecting PAPER MENU/INPUT TRAY/TRAY 1 in the control panel have[...]

Configuration Menu Overview 33 TRAY 2 MEDIA SIZE Settings LETTER / A4 Select the setting fo r the size of paper loaded into Tray 2.  " The default setting for No rth America is LETTER . The default setting for all other re gions is A4 . MEDIA TYPE Settings PLAIN PAPER / LETTERHEAD Select the setting for the type of paper loaded into Tray 2.[...]

Configuration Menu Overview 34 TRAY CHAINING Settings YES /NO If YES is selected and the specified paper tray runs out of paper during printing, a paper tray loaded with paper of the same size is automatically selected so printing can continue. If NO is selected and the specified paper tray runs out of paper , printing stops. MAP MODE Settings ON /[...]

Configuration Menu Overview 35 QUALITY MENU With this menu, settings for the print quality can be specified. BLACK CYAN MAGENTA TONER OUT ACTIO N REPLACE TONER AIDC REQUEST AIDC QUALITY MENU YELLOW BLACK CYAN MAGENTA YELLOW DENSITY CONTROL MODE TONER LOW ACTIO N[...]

Configuration Menu Overview 36  " All factory default values are sh own in bold. REPLACE TONER BLACK Settings YES /NO When YES is selected, the carousel rotates to the black toner cartridge, so that it can be replaced. For details on replacing the toner cartrid ge, refer to “Replacing a T oner Cartridge” on page 78 . CYAN Settings YES /[...]

Configuration Menu Overview 37 AIDC REQUEST AIDC Settings NO /YES If YES is selected, image adju stments are performed. MODE Settings ON /OFF If ON is selected, the image adju stments are applied. If OFF is selected, image adju stments are not applied. DENSITY CONTROL BLACK Settings 1/2/ 3 /4/5 Adjust the density of the black toner to one of five l[...]

Configuration Menu Overview 38 INTERFACE MENU With this menu, interface settings can be specified.  " Restart the printer af ter chang ing settings in the ETHERNET menu. IP ADDRESS DEFAULT ROUTER SUBNET MASK FRAME TYPE NAME TCPIP ENABLE DHCP/BOOTP IPX/SPX ETHERTALK ETHERNET SPEED ETHERNET INTERFACE MENU ENABLE HTTP ENABLE AUTO IP NETZONE NE[...]

Configuration Menu Overview 39  " All factory default val ues are shown in bold. ETHER - NET TCPIP ENABLE Settings YES /NO If YES is selected, TCP/IP is enabled. If NO is selected, TCP/IP is disabled. DHCP/ BOOTP Settings YES /NO Select whether or not the IP address is automatically acquired. If YES is selected, the IP address is auto - mat[...]

Configuration Menu Overview 40 SUBNET MASK Setting 0.0.0.0 S pecify the subnet mask for the network. Use the Up, Down, Left, and Right keys to specify the value. ENABLE HTTP Setting YES /NO S pecify whether or not HTTP is used. If YES is selected, the Web page pro - vided to the printer by the built-in HTTP server is enabled. If NO is selected, the[...]

Configuration Menu Overview 41 NET ZONE Settings , S pecify the Macintosh EtherT al k zone. The zone name can contain a maximum of 16 charact ers. NET ZONE2 Settings - S pecify the Macintosh EtherT al k zone. The zone name can contain a maximum of 16 charact ers. ETHERNET SPEED Settings AUTO /100 FULL DUPLEX/ 100 HALF DUPLEX/ 10 FULL DUPLEX/ 10 HAL[...]

Configuration Menu Overview 42 SYSTEM DEFAULT MENU With this menu, settings can be specifie d to adjust the operati on of the printer , such as the time until the machine enters Energy Saver mode. PRINT QUALITY EMULATIONS DEFAULT AUTO DEFAULT ERROR PAGE PCL LINE TERMINA TION FONT PITCH SIZE FONT NUMBER POINT SIZE SYMBOL SET STARTUP OPTIONS START PA[...]

Configuration Menu Overview 43  " * These menu items appear only if an optional hard disk is installed. ** This menu item appears only on 120 V units.  " All factory default val ues are shown in bold. PRINT QUAL - ITY Settings HIGH /STANDARD Select the image quality for prints. COLOR MODE Settings COLOR /GRAYSCALE S pecify whether p[...]

Configuration Menu Overview 44 PCL LINE TERMI - NATION Settings CR=CR LF=CRLF / CR=CR LF=LF/ CR=CRLF LF=LF/ CR=CRLF LF=CRLF Select the definitions of the CR/L F codes in the PCL language. FONT PITCH SIZE Settings 44- 1000 -9999 S pecify the bitmap font size in the PCL language . FONT NUMBER Settings 0 -32767 S pecify the font used with the PCL lang[...]

Configuration Menu Overview 45 SYSSTART Settings NO /YES Select whether or not the PostScript format definitions file is applied when the printer is tu rned on. If YES is selected, the PostSc ript format definitions file is applied. If NO is selected, the PostSc ript format definitions file is not applied. DATE & TIME Settings yyyymmdd:hhmmss S[...]

Configuration Menu Overview 46 SECU - RITY CONFIG ENABLE Settings OFF /ON Select whether or not the menus are protected with a password. If ON is selected, all menus are protected with a password. SET PASS - WORD Settings SYSADMIN S pecify the password for displaying the menus. The specified password is applied only if SECURITY/CONFIG/ ENABLE is se[...]

Configuration Menu Overview 47 SERVICE MENU With this menu, the service representa tive can adjust the printer and perform maintenance operatio ns. This me nu cannot be used by th e user . LANGUAGE MENU RESTORE /SAVE RESTORE FACTORY Settings NO /YES Select whether or not all menu items are reset to their initial settings. If YES is selected, all me[...]

Configuration Menu Overview 48[...]

Using Media[...]

Media Specifications 50 Media Specifications What types and sizes of media can I load?  " For custom sizes, use the printer dr iver to specify the setti ngs within the ranges shown in the above table. Media Media Size T ray* Du plex Inch Millimeter A4 8.2 x 11.7 210.0 x 297.0 1/2 Yes A5 5.9 x 8.3 148.0 x 210.0 1 No B5 (JIS) 7.2 x 10.1 182.0[...]

Media Types 51 Media Types Before purchasing a l arge quantity of special me dia, do a trial print with the same media and check the print quality . Keep media on a flat, level surface in its original wrapper until it is time to load it. For a list of approved media, refer to printer .konicaminolta.com. Plain Paper Use plain paper that is  Suita[...]

Media Types 52  " Keep media between 35% and 85% relative humidity . T oner does not adhere well to moist or wet paper.  Layered  Adhesive  Folded, creased, curled, e mbossed, warped, or wrinkled  Perforated, three-hol e punch ed, or torn  T oo slick, too coarse, or too textured  Different in texture (roughness) on the fro[...]

Media Types 53 DO NOT use thic k stock that is  Mixed with any othe r media in the tra ys (as this will caus e printer misfeed - ing) Envelopes Print on the front (address) side only . Some parts of the envelope consist of three layers of p aper—the front, back, and flap. Anything printed in these lay - ered regions may be lost or faded. Use e[...]

Media Types 54 Labels A sheet of labels consists of a face sh eet (the printing su rface), adhesive, and a carrier sheet:  The face sheet must follow t he pl ain paper specification.  The face sh eet surface must cover the entire carrier sheet, and no ad he - sive should come through on the surface. Y ou can print continuou sly with label she[...]

Media Types 55 Letterhead T ry printing your data on a sheet of plain paper first to che ck placement. Postcards T ry printing your data on a sheet of plain paper fi rst to check placemen t. Capacity Tray 1 Up to 50 sheets, depending on their size and thickness T ray 2 Not supported Orient ation Face up Driver Media T ype Letterhe ad Wei gh t 60 to[...]

Media Types 56 Use postcards that are  Approved f or laser printers DO NOT use postcards that are  Coated  Designed for inkjet printers  Precut or perforat ed  Preprinted or multicolored  " If the postcard is warped, press on the warped area before putting it in T ray 1.  Folded or wr inkled Transparencies  " Do no[...]

Media Types 57  " If you have problems feedin g 50 sheets, try loading only 1–10 sheets at a time. Loading a large number of transparencies at one time may cause static buildup, causing feeding problems.  " Always first test a small qua ntity of a particular type of transp arency . Use transparencies that are  Approved for lase[...]

Media Types 58 What Is the Guaranteed Imageable (Printable) Area? The printable area on all media sizes is up to 4 mm (0.157") from the edges of the media. Each media size ha s a specific imag e - able area, the maximum area o n which the printer can print cle arly and without distortion. This area is su bject to b oth hardware limits (the phy[...]

Loading Media 59 Loading Media How do I load media? T ake off the top and bottom sheets of a ream of paper . Holding a stack of approx - imately 200 sheets at a time, fan the stack to prevent static buildup before inserting it in a tray .  " Do not fan transparencies. Note Although this prin ter was designed for printing on a wide range of [...]

Loading Media 60 2 Slide the media guides to pro - vide more space between them. 3 Load the paper face up in the tray .  " Do not load paper above the M mark. Up to 200 sheets (80 g/m 2 [22 lb]) of plain paper can be loaded into the tray at one time.[...]

Loading Media 61 4 Slide the media guides against the edges of the paper . 5 Close the front panel of T ray 1 tray , and then reattach the lid. Other Media When loading media other than plain paper , set the media mod e (for exam - ple, Envelope, Glossy , Label, Thick S tock or T ransparency) in the driver for optimum pri nt quality .[...]

Loading Media 62 Loading Envelopes 1 Remove the lid from Tray 1, and then open the front panel of Tr a y 1. 2 Remove any media from the tray . 3 Slide the media guides to pro - vide more space between them. 4 Load the envelopes flap side down in the tray .  " Before loading enve - lopes, press them down to make sure that all air is removed,[...]

Loading Media 63  " For envelopes with the flap along the long edge, load the envelopes with the flap toward the left of the printer. 5 Slide the media guides against the edges of the envelo pes. 6 Close the front panel of T ray 1 tray , and then reattach the lid.[...]

Loading Media 64 7 Pull the lever , and then open the top cover .  " If there is paper in the output tray , remove it. Fold up the o utput tray before opening the top cover .  " Do not touc h the transfer belt. 8 Raise the fuser separator levers on the fuser unit.[...]

Loading Media 65 Note Since a media misfeed or decreased prin t quality may occur , be sure to return the levers on the fuser unit to the setting for plain p aper before printing on media other than envelopes. 9 Carefully close the top cover .  " Before printing on media other than envelopes, be sure to move the fuser separator levers on th[...]

Loading Media 66 Loading Labels/Postcard/Thick Stock/Glossy Stock and Transparency 1 Remove the lid from Tray 1, and then open the front panel of Tr a y 1. 2 Remove any media from the tray . 3 Slide the media guides to pro - vide more space between them. 4 Load the media face up in the tray .  " Up to 50 sheets can be loaded into the tray a[...]

Loading Media 67 5 Slide the media guides against the edges of the media. 6 Close the front panel of T ray 1 tray , and then reattach the lid. Tray 2 Loading Plain Paper 1 Pull out T ray 2 as far as possi - ble.[...]

Loading Media 68 2 Lift up T ray 2 to remove it. 3 Remove the lid from T ray 2. 4 Press down the media pressure plate to lock it into place.[...]

Loading Media 69 5 Load the paper face up in the tray .  " Do not load above the 100% line. Up to 500 sheets (80 g/m 2 [22 lb]) of plain paper can be loaded into the tray at one time. 6 Reattach the lid to T ray 2. 100% 75 50[...]

Loading Media 70 7 Reinsert T ray 2 into the printer .[...]

Duplexing 71 Duplexing Select paper with high opacity for dupl ex (double sided) printing. Opacity refers to how effectively paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high translucency), the n the printed data from one side of the page will show through to the other side. Check your application[...]

Output Tray 72 In addition, if “N-up” has been set to “Booklet”, autodupl ex printing is per - formed. The following Order settings are available whe n “Booklet” is selected. 1 Load plain paper into the tray . 2 From the printer driver , specify the layout for duplex printing. 3 Click OK .  " With autoduplexing, the ba ck side i[...]

Media Storage 73 Media Storage How do I store media?  Keep media on a flat, level surface in its original wrapper until it is time to load it. Media that has been stored for a long time out of its packaging may dry up too much and cause misfeeding.  If media has been removed from its wrapper , place it in its original pack - aging and store i[...]

Media Storage 74[...]

Replacing Consumables[...]

Replacing Consumables 76 Replacing Consumables Note Failure to f ollow instructions as outli ned in this manual coul d result in voiding your warranty . About Toner Cartridges Y our printer uses four to ner cartridge s: black, yellow , magenta, and cyan. Handle the toner cartridges carefully to avoid spilling tone r inside the printer or on yoursel[...]

Replacing Consumables 77 When replacing a toner cartridge, refer to the followi ng table. For optimum print quality and performance, use o nly approved KONICA MINOL T A toner cartridges for your specific printer ty pe, as listed in the table below . If you open the top cover , you can find your printer type and the toner cartridge part numbers on t[...]

Replacing Consumables 78 Replacing a Toner Cartridge Note Be careful not to spill toner while replacing a ton er cartridge. If toner spills, immediately wipe it off with a sof t, dry cloth. If TONER OUT ACTION on th e QUALITY/TONER OUT ACTION menu is set to STOP , the message REPLACE X TONER (wher e “ X ” represents the color of the toner) appe[...]

Replacing Consumables 79 2 Pull the lever , and then open the top cover .  " If there is paper in the output tray , remove it . Fold up the output tray before opening the top cover .  " Do not touch the transfe r belt. 3 Open the front cover and check that the toner cartridge to be replaced has ro tated to the exchange position . PL[...]

Replacing Consumables 80  " Y ou can identify the toner ca rtridge by the color of the handle and by the letter molded into the handle: C (cyan), M (magenta), Y (yel - low) and K (black). 4 Pull the handle on the toner ca r - tridge toward you, and th en pull the toner cartridge up to remove it.  " Do not manual ly rotate the toner [...]

Replacing Consumables 81 7 Remove the cover from the toner roller .  " Do not touch or scratch the toner roller. 8 Align the shaft on each end of the toner cartridge with its hold - ers, and then i nsert the car - tridge.  " Before inserting the toner cartridge, make sure that the color of the toner car - tridge to be installed is t[...]

Replacing Consumables 82 10 Close the front cover . 11 Carefully close the top cover .  " The printer must complete a calibra tion cycle (less than 2 minutes) after the toner cartridge has been re placed. If you open the top cover before the message IDLE appears, the printer sto ps and repeats the calibration cycle.[...]

Replacing Consumables 83 Replacing the Drum Cartridge 1 Pull the lever , and then open the top cover .  " If there is paper in the output tray , remove it . Fold up the output tray before opening the top cover .  " Do not touch the transfe r belt. 2 Carefully pull out the drum car - tridge. Note Dispose of the used drum cartr idge a[...]

Replacing Consumables 84 3 Prepare a new drum cartridge.  " Do not touch th e PC drum on the drum ca r - tridge. 4 Install the new drum cartridge.[...]

Replacing Consumables 85 5 Carefully close the top cover .  " The printer must comp lete a calibration cycle (less than 2 minutes) after the drum cartridge has be en replaced. If you open the top cover before the message IDLE appears, the printer stops and repeats the calibration cycle.[...]

Replacing Consumables 86 Replacing the Backup Battery If the backup battery is dead, the printe r ’s date and time cannot be retained. Follow the procedure described below to replace the backup battery . Note It’ s very important to protect the printer co ntroller board an d any associated circu it boards from ele ctrostatic damage. Before perf[...]

Replacing Consumables 87 3 Remove the rear panel.  " Since there are two hooks on the rig ht side of the panel, remove the rear panel by slightly pull - ing the lef t side of the panel toward you, then sliding the panel off to the left. 4 While holding the tab on the hard disk m ounting pin sl id to the left, remove the hard disk. 5 Remove [...]

Replacing Consumables 88 6 Install a new backup battery .  " When installing the new backup battery , make sure that the + side faces up. 7 Attach the hard disk to the printer controller boa rd. 8 Reinstall the panel and tighten the screw .  " If you removed the duplex option in step1, reinstall it. 9 Reconnect all interface cables.[...]

Replacing Consumables 89 10 Reconnect the power cord, an d turn on the printer . 11 From the control panel, select SYSTEM DEFAULT/DATE & TIME , and then set the d ate and time.[...]

Replacing Consumables 90[...]

Maintaining the Printer[...]

Maintaining the Printer 92 Maintaining the Printer CAUTION Read all caution and warning lab els ca refully , making sure to follow any instructions contained in them. These labels are located on the inside of the printer ’s covers and the interior of the printer b ody . Handle the printer with care to preser ve its life. Abuse handling may cause [...]

Maintaining the Printer 93  Do not leave the printer ’s covers open for any length of time , especially in well-lit places; light may damage the drum cartridge.  Do not open the printer during prin ting.  Do not tap media st acks on the printer .  Do not lubricate or disassemble the printer .  Do not tilt the printer .  Do not t[...]

Cleaning the Printer 94 Cleaning the Printer CAUTION Be sure to turn off the printer and u nplug the powe r cord before cleaning. Exterior Ready Error Menu Select Cancel Cancel K C M Y T oner Control Panel Ventilation Grill Printer Exterior Filter[...]

Cleaning the Printer 95 Interior Cleaning the Media Feed Roller and Laser Lens 1 Pull the lever , and then open the top cover .  " If there is paper in the output tray , remove it . Fold up the output tray before opening the top cover .  " Do not touch the transfe r belt. 2 Carefully pull out the drum car - tridge.[...]

Cleaning the Printer 96 Note Position the removed drum cartr idge as shown in the il lustration at th e right. Be sure to keep the drum cartridge horizont al and place it w here it will not become dirty . Do no t leave the dr um cartridge removed for more than 1 5 minutes, and do no t place the removed drum cartridge in a location where it would be[...]

Cleaning the Printer 97 4 Clean the laser lens by wiping it with a soft, dry cloth. 5 Reinstall the drum cartridge. BOTTOM VIEW[...]

Cleaning the Printer 98 6 Carefully close the top cover . Cleaning the Duplex Option Feed Rollers 1 Open the duplex cover . 2 Clean the feed rollers by wiping them with a soft, dry cloth.[...]

Cleaning the Printer 99 3 Carefully close the duplex cover . Cleaning the Media Feed Rollers for Tray 2 1 Lift the printer off of T ray 2 and temporarily place it on a sturdy flat surface. 2 Clean the media feed rollers by wiping them with a soft, dry cloth.[...]

Storing the Printer 100 3 Lift the printer and reinstall it on top of T ray 2. Storing the Printer Note If this printer is not to be used for an extend ed period of time, store the printer with the fuser separator levers raised (set to the envelope position).[...]

Storing the Printer 101 Note Since a media misfeed or decreased prin t quality may occur , be sure to return the levers on the fuser unit to the setting for plai n pa per before printing on media o ther than envelopes.[...]

Storing the Printer 102[...]

Troublesho oting[...]

Introduction 104 Introduction This chapter provides information to aid you i n resolving printer problems yo u may encounter , or at least guide you to the proper sources for help . Printin g a Configuration Page Print a configuration page to verify the printer is configured correctly . Printing the configuration page Page 104 Preventing media misf[...]

Preventing Media Misfeeds 105 Preventing Media Misfeeds Make sure that... Media matches the printer specifications. Media is flat, especiall y on the leading edge. The printer is on a hard, flat, level surface. Y ou store media in a dry location away from moisture and humidi ty . Y ou remove transparencies from the out put tray immediately after pr[...]

Understanding th e Media Path 106 Understanding the Media Path Understanding the printer ’s media path will help you locate media misfeeds. 1 Output tray 2 T ransfer belt unit 3 T o ner cartridge carousel 4 Drum cartridge 5 T ray 1 6 T ray 2 (opti onal) 7 Duplex option 8 Fuser unit Clearing Media Misfeeds T o avoid damage, always remove misfed me[...]

Clearing Media Misfeeds 107 Media Misfeed Messages and Clearing Procedures Clearing a Media Misfeed in the Pri nter 1 Pull the lever , and then open the top cover .  " If there is paper in the output tray , remove it . Fold up the output tray before opening the top cover .  " Do not touch the transfe r belt. Media Misfeed Messag e P[...]

Clearing Media Misfeeds 108 2 Carefully pull out the drum car - tridge. Note Position the removed drum cartr idge as shown in the il lustration at th e right. Be sure to keep the drum cartridge horizont al and place it w here it will not become dirty . Do no t leave the dr um cartridge removed for more than 1 5 minutes, and do no t place the remove[...]

Clearing Media Misfeeds 109 4 Remove any misfed media.  " Always remove the mis - fed media in the feed direction as shown only . If it is difficul t to remove the media from the fuser unit, raise the fuser sepa - rator levers to the posi - tion for envelope printing, and then remo ve the media. After removing the media, set the fuser separ[...]

Clearing Media Misfeeds 110 5 Return the fuser separator levers to their original positi ons. 6 Reinstall the drum cartridge.[...]

Clearing Media Misfeeds 111 7 Carefully close the top cover .[...]

Clearing Media Misfeeds 112 Clearing a Media Misfeed From Tray 2 1 Pull out T ray 2 as far as possi - ble. 2 Lift up T ray 2 to remove it. 3 Remove any misfed paper .[...]

Clearing Media Misfeeds 113 4 Remove the lid from Tray 2, and then remove all paper from the tray . 5 Fan the paper , and align its edges. 6 Load the media in Tray 2, and attach the lid.[...]

Clearing Media Misfeeds 114 7 Reinsert T ray 2. Clearing a Media Misfeed from the Duple x Option 1 Open the duplex cover . 2 Carefully pull o ut the misfed media.  " Always remove the mis - fed media in the feed direction as shown only .[...]

Clearing Media Misfeeds 115 3 Close the duplex cover .[...]

Solving Problems with Media Misfeeds 116 Solving Problems with Media Misfeeds  " Frequent misfeeds in any area indicate that area should be checked , repaired, or cleaned. Repeated misf ee ds may also happen if you’re using unsupported pri nt media. Symptom Cause Solution Several sheets go through the printer together . The front edges of[...]

Solving Problems wi th Media Misfeeds 117 Media is misfeeding. The media is not cor - rectly positioned in the tray . Remove the misfed media an d reposi - tion the media properly in the tray . The numb er of sheet s in the tray exceeds the maximum allowed. Remove the excess media and re load the correct number of sheets in the tray . The media gui[...]

Solving Problems with Media Misfeeds 118 Media is misfeeding. T ransparencies have collected static elec - tricity in the tray . Remove the transparencies and load them in T ray 1 one sheet a t a time. Do not fan transparencies before loading them. Unsupported media (wrong size, thick - ness, type, etc.) is being used. Use KONICA MINOL T A-approved[...]

Solving Other Problems 119 Solving Other Problems Symptom Cause Solution Printer power is not on. The power cord is not correctly plugged into the outlet. T urn off the printer , confirm that the power cord is correctly plugge d into the outlet, and then turn on the printer . Something is wrong with the outlet con - nected to the printer . Plug ano[...]

Solving Other Problems 120 Printing takes too much time. The printer is set to a slow printing mo de (for example, thick stock or transpar - ency). It takes more time to print with special media. When using regular paper , make sure that the media type is set properly in the driver . The printer is set to power saving mode. It takes time for printi[...]

Solving Other Problems 121 Not all pages print. The Cancel key was pressed. Make sure no one pressed th e Cancel key while your job was printing. The tray is empty . Check that the tray i s loaded with media, in place, and secure. A document is printed with an overlay file which has been cre - ated by a non-bizhub C10P driver . Print the overlay fi[...]

Solving Other Problems 122 Y ou hear unusual noises. The printer is not level. Place the printer on a flat, hard, level surface. The tray is not installed correctly . Remove the tray th at you are printing from and reinsert it completely into the printer . There is a foreign object stuck inside the printer . T urn off the printer and remove the obj[...]

Solving Problems with Printing Quality 123 Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed, or there are blank spots on the printed page. One or more of the toner cartridges may be defective. Remove the toner cartridges an d check if any is damaged. The drum cartridge may be defective . Remove the drum cartri dge an[...]

Solving Problems with Printing Quality 124 Image is too light; there is low image density . Laser lens is dirty . Clean the laser lens. The media is moi st from humidity . Remove the moist media and replace with new , dry me dia. There is not much toner left in the car - tridge. Replace the toner cartridge. One or more of the toner cartridges may b[...]

Solving Problems with Printing Quality 125 The print or color density is uneven. One or more of the toner cartridges may be defective or low . Remove the toner cartridges an d check for damage. If it is damaged, replace it. The drum cartridge is defective. Remove the drum cartri dge and check for damage. If it is damaged, replace it. The printer is[...]

Solving Problems with Printing Quality 126 There are toner smudges or residual images. One or more of the toner cartridges are defective or in stalled incorrectly . Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The fuser separator levers are adjus ted for envelope printing. Return the fuse separator l[...]

Solving Problems with Printing Quality 127 Image defects. The laser lens is dirty . C lean the laser lens. A toner cartridge may be leaking. Remove the toner cartridges an d check for damage. If it is damaged, replace it. A toner cartridge may be defective. Remove the toner cartridge with the color causing the abnorma l image. Replace it with a new[...]

Solving Problems with Printing Quality 128 If the problem is not resolved, even after all of the above have been per - formed, contact T echnical Support with the error information. For contact information, refer to the Need Assistance Sheet. The color has a poor reproduction or has poor color density . The drum cartridge may be defective. Remove t[...]

Status, Error, and Service Messages 129 Status, Error, and Service Messages S tatus, error , and service me ssages are displayed in the control panel mes - sage window . They provide i nformation abo ut your printer and help you locate many problems. When the con dition associated with a displayed messag e has changed, the message is cleared from t[...]

Status, Error, an d Service Messages 130 Error Messages (Warning) PROCESSING The printer is processing data. No action needed. bizhub C10P STARTING SYSTEM The printer is being started up. WARMING UP The printer is warming up. This message... means... do this... CANNOT ROTATE CARTRIDGE A problem occurred, such as a media mis - feed, that prevents th[...]

Status, Error, and Service Messages 131 PAPER MISMATCH When using T ray 1: The paper size set from the printer drive r is different from the size of paper loaded into T ray 1. This message appears when PAPER MENU/ INPUT TRAY/ TRAY 1 MODE is set to AUTO and AUTO CONTINUE is set to OFF . Printing continues with paper of a dif ferent size, even if thi[...]

Status, Error, an d Service Messages 132 Error Messages (Operator Call) This message... means... do this... DISK ERROR The hard disk is full o r dam - aged. Initialize the hard disk o r , if the error continues to occur , replace the hard disk. T o initialize the hard disk, select SYSTEM DEFAULT/ FORMAT/FORMAT DISK . DISK FULL The hard disk is full[...]

Status, Error, and Service Messages 133 PAPER JAM TRAY X Media has misfed while being pulled from the specified tray ( X ). Locate and remove th e mis - feed. PUT “SIZE” “TYPE” IN TRAY 1 The paper size set from the printer driver is d ifferent from the size of paper loaded into T ray 1. This message appears when PAPER MENU/INPUT TRAY/TRAY 1[...]

Status, Error, an d Service Messages 134 Service Messages These messages indicate a mo re serious error that can only be corrected by a customer service e ngineer . If one of these messages appe ars, turn the printer off, then turn it on again. If the problem persist s, contact your local vendor or authorized service provider . MEDIA MISMATCH The m[...]

Installing Accessories[...]

Introduction 136 Introduction Note Use of accessories no t manufactured or sup ported by KONICA MINOL T A will void your warranty . This chapter provide s information about the following a ccessories. Note Installing accessories always requires that the printer and accesso ries are turned off and unplug ged during in stallation.  " For deta[...]

Dual In-Line Memory Module (DIMM) 137 Dual In-Line Memory Module (DIMM) A dual in-line memory module (or DIMM) is a compact circuit board with sur - face-mount memory chips. Y our printer comes wi th 128 MB SDRAM printer memory on board. However , you can upgrade to a maximum of 640 MB of RAM through the installation of an additional unbuffered SDR[...]

Dual In-Line Memory Module (DIMM) 138 2 Using a screwdriver , remove the screw on the back of the printer . 3 Remove the rear panel.  " Since there are two hooks on the right side of the panel, remove the rear panel by slightly pull - ing the left side of the panel toward you, then sliding the panel off to the lef t. 4 Insert the new DIMM s[...]

Dual In-Line Memory Module (DIMM) 139 6 Reconnect all interfac e cables. 7 Reconnect the power cord, an d turn on the printer . 8 Declare the additional RAM in the Wi n dows printer driver (Properties/Con - figure t ab, see Page 10 ).[...]

Hard Disk 140 Hard Disk If a hard disk is installed, fonts c an be downloaded and saved, and the over - lay function can be used. Installing a Hard Disk Note It’ s very important to protect the printer co ntroller board an d any associated circu it boards from ele ctrostatic damage. Before perf orming this procedure, review the antistatic caution[...]

Hard Disk 141 3 Remove the rear panel.  " Since there are two hooks on the rig ht side of the panel, remove the rear panel by slightly pull - ing the lef t side of the panel toward you, then sliding the panel off to the left. 4 Attach the mounting pin on the printer controller board.  " Be sure to slide the tab on the hard disk moun[...]

Hard Disk 142 6 Attach the hard disk to the printer controller boa rd. 7 Reinstall the panel and tighten the screw .  " If you removed the duplex option in step1, reinstall it. 8 Reconnect all interface cables. 9 Reconnect the power cord, and turn on the printer . 10 Declare the hard disk in the Windows pri nter driver (Properties/Configure[...]

Duplex Option 143 Duplex Option Duplex (Double Sided) printing can be performed au tomatically with the duplex option and enough memory installed. See “Required Memory during Printing” on p age 137 . Installing the Duplex Option 1 T urn off the printer .[...]

Duplex Option 144 2 Remove the two knockout plates and the tape. 3 Prepare the duplex option.  " Before installing the duplex option, open the duplex cover and check that the knob is posi - tioned vertically . After checking the knob, close the cover .[...]

Duplex Option 145 4 Install the duplex option. Note When attaching the duplex option, att a ch the bottom of the option first, as shown. If the duplex option is attached incorrectly , it may be damaged. 5 Open the cover of th e duplex option.  " Since the duplex optio n is not yet secured to the printer , hold the duplex option in place whe[...]

Duplex Option 146 6 While pushing in the knob s, turn them clockwise until they are horizontal. The duplex option is secured in place.  " Make sure that both knobs are securely locked. 7 Close the dup lex cover . 8 Declare the d uplex in the W in - dows printer driver (Properties/Configure tab, see Page 10 ).[...]

Tray 2 147 Tray 2 If T ray 2 is installed, up to 500 additional sheets of A4/Letter-size paper can be loaded. Installing Tray 2 Note Since consumables a re installed in the printer , be sure to keep the printer level when moving it in order to preven t accidental spills. 1 T urn off the printer and discon - nect the power cord and inter - face cabl[...]

Tray 2 148 3 Lift the printer and place it on top of T ray 2, making sure that the positioning pins on Tray 2 cor - rectly fit into the holes in the bot - tom of the printer . 4 Declare the T ray 2 in the Windows printer driver (Properties/Con figure tab , s ee Page 10 ).[...]

Appendix[...]

Safety Specifications 150 Safety Specifications Technical Specifications Printer Printer Safety standards U.S. model UL 60950-1 , CSA C22.2 No. 60950-1-03 European model EU Directive 73/23/EEC EU Directive 93/68/EEC EN 60950-1 (IEC 60950-1) China model GB 4943 EMC standards U.S. model FCC part 15 subpart B class B ICES-003 European model EU Directi[...]

Technical Specifications 151 Print speed Simplex Monochrome: 20.0 pages per minute for A4, Letter (pl ain pape r) Full color: 5.0 pages per minute for A4, Letter (pl ain pape r) Duplex Monochrome: 1 1.4 pages per minute for A4, Letter (pl ain pape r) Full color: 5.0 pages per minute for A4, Letter (pl ain pape r) W arm-up time 120 V : 61 seconds or[...]

Technical Specifications 152 Amperage 1 10 to 127 V: 1 1 A or less 220 to 240 V : 7 A or less Acoustic Noise Printing: 52 dB or less S tandby: 35 dB or less External dimensions Height: 349 mm (13.7") Width: 430 mm (16.9") Depth: 395 mm (15.6") Weights Printer: 17.3 kg (38.1 lb) (excluding TC, DC, and the dust cover) 21.0 kg (46.2 lb)[...]

Technical Specifications 153 Consumable Life Expectancy Chart User-Replaceable Service-Replaceable  " The values listed in the above table indicate the number of pages for simplex printing using A4/L etter-size media with 5% coverage. The actual life may differ (be shorter) dependi ng on the printing condi - tions (coverage, paper size, etc[...]

Our Concern for Environmental Protection 154 Our Concern for Environmental Protection As an ENERGY ST AR ® Partner , we have determined that this machine meets the ENERGY ST AR Guidelines for energ y efficiency . What is an ENERGY STAR product? An ENERGY ST AR product has a special feat ure that allows it to automati - cally switch to a “low-pow[...]

Index Index 155 A Accessories 136 DIMMs 137 Duplex option 14 3 Hard disk 140 Tray 2 147 Antistatic protection 136 C Configuration menu 27 Consumables Backup battery 86 Drum cartridge 83 Toner cartridge 76 Control panel 24 D Dual in-line memory module 137 Duplexing 71 Duplex option 143 E Electrostatic discharge 136 Envelope 53 Error messages 130 G G[...]

Index 156 I Imageable area 58 L Labels 54 Letterhead 55 Loading med ia 59 M Maintenance 92 Media Clearing misfee ds 106 Imageable area 58 Loading 59 Path 106 Preventing misfeeds 105 Media misf eed Duplex option 114 Interior 106 Tray 2 112 Media path 106 Media storag e 73 Media type Envelope 53 Glossy stock 57 Labels 54 Letterhead 55 Plain paper 51 [...]