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Kingston Technology KAROO manual

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Table of contents for the manual

  • Page 1

    U se r guide How to get st arted, s olv e pr oblems , and start s ur ng[...]

  • Page 2

    2 KAROO TECHNICAL HELP DESK 01482 606 101 Contents Getting started and personalising your account • Y our user name • Y our inter net login How to get the most out of your service • How to get the best speed possible • Tips for top speeds Using your broadband pr oduct • An introduction to GB usage • Frequently asked questions • Checki[...]

  • Page 3

    3 W elcome to Karoo! Y ou will be r eceiving your router shortly . This will come with a Quick Start guide, which will tell you how to install it. Just follow the instructions on the guide, entering your username and password (confirmed on your welcome letter) where pr ompted. Y ou will then be taken to our online configuration page which will se[...]

  • Page 4

    4 KAROO TECHNICAL HELP DESK 01482 606 101 Signing up to Karoo Br oadband is not simply about getting online. We want you to experience everything the internet has to offer , so in this section we explain how to achieve the best possible performance. How to… Get the best speed possible Karoo Br oadband offers our fastest speeds ever – up to 8Mbp[...]

  • Page 5

    5 Tips for top speeds Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service. Tip 2: Check your micro-filters Micro-filters should be fitted to all your home telephone extensions e.g. your TV set-top box, cordless telephone base stations, dial-up security alarms, analogue modems, [...]

  • Page 6

    6 KAROO TECHNICAL HELP DESK 01482 606 101 Using your br oadband product GB usage allowances Y our new Kar oo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’ s a web page, an email, a music track or a video clip. Each element of data is a differ ent size a[...]

  • Page 7

    7 Checking your usage All usage is monitored in the Kar oo Control Panel which can be accessed within “My Account” at www .karoo.co.uk Y ou will be presented with a login screen – enter your internet connection username and password her e, e.g: username: paul72, password: broadband . Select “Check My GB Usage”. The diagram below shows the[...]

  • Page 8

    8 KAROO TECHNICAL HELP DESK 01482 606 101 Using your br oadband product In the example above, the customer has been online with us since 18 December 2007, and has had three months on a usage based pr oduct. As you can see by the usage shown in green, they did not exceed their usage allowance in the first two months, downloading only 0.1GB and 1.5G[...]

  • Page 9

    9 Y our email addr ess Signing up to broadband gives you your very own email addr ess. Y our username will form part of your email address. So for example, if Paul Smith’ s username is paul72 , his email address would be paul72@paul72.karoo.co.uk Fill in the following boxes to determine your main email address. Setting up your email account Y our[...]

  • Page 10

    10 KAROO TECHNICAL HELP DESK 01482 606 101 Setting up mor e than one email account Depend ing on w hich Kar oo package you ar e on, you may get mor e tha n one em ail mail box, so that you can per sonalise email a ccounts for dif fer ent members of the household. Y ou can even password protect each addr ess for enhanced privacy . Y ou may have more[...]

  • Page 11

    11 In addition to spam filtering you can also block certain file attachment types. T o do this: • Select the option you requir e [Executable Files, Java, Perl and .bin Files, or Media Files] Please note: When you select one of the attachment filters, every file type within that category will be blocked. T o view the attachment types within ea[...]

  • Page 12

    12 KAROO TECHNICAL HELP DESK 01482 606 101 Pr oblems with your router If you are experiencing pr oblems with your router , try the following procedures. Configure your Internet Explorer corr ectly for a Router . • Open Internet Explorer and click on ‘T ools’, ‘Internet Options’ and then ‘Connections’. • Ensure ‘Never Dial a Conne[...]

  • Page 13

    13 Configur e your wireless r outer securely If you are using a NetGear wir eless router we r ecommend that you secure your network so anonymous users cannot hijack your connection. This can be done by following these steps: Step 1. Co nn ec t yo ur E th er ne t ca bl e an d th en l og i nt o t he r ou te r co nfi gu ra ti on s cr een by e nt er [...]

  • Page 14

    14 KAROO TECHNICAL HELP DESK 01482 606 101 Useful Kar oo settings Here’ s an overview of additional settings that may be requir ed for your Karoo account. These will be particularly useful if you are using your own modem/ ro uter , as y ou may n eed to ad just a f ew setti ngs to e nsure that th e device works on the Karoo service. Broadband Sett[...]

  • Page 15

    15 Support boundaries Although we are her e to do our best to get you online, the Karoo T echnical Helpdesk work within a series of Support Boundaries to ensure that all analysts on the Helpdesk are of fering a consistent and appropriate level of support to our c ustomers. Ther e ar e many d iffe rent internet rela ted pr oducts and ser vices that [...]

  • Page 16

    U se r guide How to get st arted, s olv e pr oblems , and start s ur ng Cont act If you have any mor e question s or queries , just give us a call or send us an email … Cus tomer Serv ices Monday to F riday 8am - 8pm Satur day 9am - 5pm T el: 01482 602 444 or email cust omerserv ice s@karoo .co .uk T echnical S uppo rt Help Desk Monday to F ri[...]