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Intel SKA4 manual

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The rules should oblige the seller to give the purchaser an operating instrucion of Intel SKA4, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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Table of contents for the manual

  • Page 1

    SKA4 Server Board Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel ® Identified Subassemblies/Products Revision 1.0 October 2000[...]

  • Page 2

    SPD Troubleshooting Guide - 2 - 10 / 25 / 00 Revision History Date Rev Modifications 10/25/00 1.0 Initial Draft  Intel Corporation 2000 Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this docum ent. Except as p[...]

  • Page 3

    SPD Troubleshooting Guide - 3 - 10 / 25 / 00 SKA4 TROUBLESHOOTI NG ....................................................................................................................... 4 Boot Issues .....................................................................................................................................................[...]

  • Page 4

    SPD Troubleshooting Guide - 4 - 10 / 25 / 00 SKA4 Troubleshooting Welcome to the SKA4 server platform. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please call our help desk. This guide will help you collect the da[...]

  • Page 5

    SPD Troubleshooting Guide - 5 - 10 / 25 / 00 Boot Issues 1) My server will not power on Check for the following possibilities: • Have you securely plugged the server AC power cord into the power supply? • Have you plugged the server into a “powered on” power strip? • Some ATX power supplies have a power switch on the back of the power sup[...]

  • Page 6

    SPD Troubleshooting Guide - 6 - 10 / 25 / 00 2) Upon booting, my server starts beeping Most likely, these beeps are “beep codes.” They identify system events in case video fails to display. The following list is an excerpt of available beep codes. Contact your customer service representative for a complete list of beep codes. Table 1. Standard [...]

  • Page 7

    SPD Troubleshooting Guide - 7 - 10 / 25 / 00 • Remove and resea t memory modules. Try using memory from a known working system. • Remove and reseat processor and terminator card. • If you are using a switch box to share a monitor between multiple servers, ensure switching to the proper server. If you are unable to get a v ideo image, please f[...]

  • Page 8

    SPD Troubleshooting Guide - 8 - 10 / 25 / 00 • What memory is the server using? Is it on the tested memory list? Contact your customer service representative for the latest teste d memory list. • What chassis and power supply is the system using? 6) The bootup process takes too long What most people typically consider “booting” actually inv[...]

  • Page 9

    SPD Troubleshooting Guide - 9 - 10 / 25 / 00 7) I put one processor in my system, but it doesn’t boot Check the f ollowing: • Is the processor a 100MHz system bus or 133MHz system bus processor? The SKA4 server board only supports Intel® Pentium® III Xeon ™ processors designed for the 100MHz system bus. • Is the processor in the primary p[...]

  • Page 10

    SPD Troubleshooting Guide - 10 - 10 / 25 / 00 Other Issues 1) Some of my hard drives show up during post and some don’t Check on the following: • Are you using third party SCSI adapters? System memory limitations limit the number & size of option ROMs in the system. If you place too many adapters or adapters that take up too much space in m[...]

  • Page 11

    SPD Troubleshooting Guide - 11 - 10 / 25 / 00 If your system can still not see the onboard adapter or your hard drives, please fill out the included customer support form and call your customer support representative. Please pay special attention to the following information: • Does the SCSI controller identify itself during POST? • Can you see[...]

  • Page 12

    SPD Troubleshooting Guide - 12 - 10 / 25 / 00 Intel SPD Problem Report Please Complete All That Apply Company Name: ________________________ Date Submitted: _____________ Con tact: _______________________________ Email Address: ___________________________ Telephone #: _____________________ Priority: _____________________ (1 - Hot, 2 - Critical, 3 -[...]

  • Page 13

    SPD Troubleshooting Guide - 13 - 10 / 25 / 00 S - Spec# Speed Stepping Cache size CPUID# S - Spec# Speed Stepping Cache size CPUID# *Processor #3_______/_______/_______/_______/_______ *Processor #4_______/_______/___ ____/_______/_______ S - Spec# Speed Stepping Cache size CPUID# S - Spec# Speed Stepping Cache size CPUID# *Processor #5_______/____[...]

  • Page 14

    SPD Problem Report - 14 - 10 / 25 / 00 Utilities Information *ISC Version _____________ *SSU Version _____________ *EMP / DPC Console Version _____________ *FRU/SDR Loader Version _____________ *Diagnostics Version (Testview, PCDiag, etc.) _____________ Other _____________ AGP/PCI/ISA Configuration A LLOCATED RESOURCES PLUG IN DEVICES Card Type Slo[...]

  • Page 15

    SPD Problem Report - 15 - 10 / 25 / 00[...]