HP HP 910 manual

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Table of contents for the manual

  • Page 1

    HP 910 Printer HP Photosmart Software Help[...]

  • Page 2

    © 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard C ompany notices The information conta ined in this document is subject to change without notice. All rights reserved. Repro duction, adaptation, or translation of this material is prohibited withou t prior written permission of Hewlett-Packard, except as allowed u nder copyright law[...]

  • Page 3

    Contents 1W e l c o m e . ................... .................... ..................... ...................... ................... ...................... .... ....5 2 Special fe atures .................. ................................... ................................... ................................7 3 Get start ed The printer at a glance.[...]

  • Page 4

    Print iron-on transfers............. .......................................... ....................................... .......... .......43 7 Printing tips Print a test page.............................................................................................................. .........45 Printing shortcuts..... ...................... ......[...]

  • Page 5

    Installation problems. ............ .............. .................. ............... ................ ................ .............. ..... ..68 Power light is on or flashing............... ................ .................. .................... ................ ............. ....70 What the flashing light mean s................................. [...]

  • Page 6

    Environmental product stew ardship program...........................................................................88 Paper use........................................................... ........................................................... .....89 Plastics.............................................. ......................................[...]

  • Page 7

    1W e l c o m e Welcome to the HP 91 0 Printer Help. F or detai ls on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to l ocate inform ation. NOTE: For informat ion abou t installing the software, se e the Setup G uide th at came with[...]

  • Page 8

    Section Description HP inkjet supplies r ecycling program Find out how to recycle print cartridges. Chapter 1 (continued) 6W e l c o m e Welcome[...]

  • Page 9

    2 Special features Congratulati ons! The HP Pri nter is equi pped with several excitin g features: • User friendly : Easy t o install and operate. • Borderless pri nting : Print 4 x 6 inch phot os to the edges of the paper by using the borderless printing feature. • Ink level in dicator : Know the approximate in k level of each print cart rid[...]

  • Page 10

    3 Get started • The printer at a glance • Buttons and li ghts • Paper trays • Print cartridges • Ink-backup mode The printer at a glance Click the links bel ow to learn abou t the printer features. 1 Buttons and lights 2 Paper trays 1 Print cartridges 2 Ink-backup mode 8 Get started Get starte d[...]

  • Page 11

    1 USB port Buttons and lights Use the printer b uttons to turn t he printer on and off and cancel a p rint job. The p rinter lights give you visual cues about the statu s of the printer. 1 Power button and light 2 Cancel button Buttons and lights 9 Get started[...]

  • Page 12

    Power butto n and li ght Use the Power butt on to turn the printer on and off. It can take a few seconds f or the printer to turn on af ter you press the Power but ton. 1 Power button and light The Power light fla shes when the print er is processing. CAUTION: Always use the Powe r button t o turn the printe r on and off. Using a pow er strip, surg[...]

  • Page 13

    Cancel button The printer has a Ca ncel button . 1 Cancel button Pressing the Cancel butto n cancels the current print job or print cartridge a lignment job . Paper trays For information a bout the paper trays, se lect one of th ese topics. • Unfold the pa per trays • Input tray • Paper guide • Output tray • Fold the paper t rays Paper tr[...]

  • Page 14

    Unfold the paper trays To unfold the paper trays 1. Raise the printe r cover. 2. Lower the input tray. 3. Lower the output t ray. Chapter 3 12 Get started Get starte d[...]

  • Page 15

    4. Pull out the outp ut-tray extension , and then un fold the output -tray exten sion stop. 5. Lower the printer cover. Input tray The input tray h olds paper or other media. 1 Input tray Paper trays 13 Get started[...]

  • Page 16

    Paper guide Print on differe nt sizes of media by slid ing the paper guid e to the right or t o the left. Output tray Printed pages are deposited in th e output t ray. 1 Output tray Raise the print er cover and the outp ut tray to load paper or other me dia. Lower th e printer cover and the outpu t tray before pri nting. To prevent paper from falli[...]

  • Page 17

    Fold the pape r trays To fold the pa per trays 1. Remove paper o r other media from the paper trays. 2. Raise the pr inter cover. 3. Fold the output-tray exte nsion stop, and then pu sh the output-tray exten sion into the output tray. Paper trays 15 Get started[...]

  • Page 18

    4. Raise the o utput tray. 5. Raise t he input tray . 6. Reach unde rneath the i nput tray, and t hen lift the tray until it lo cks into place . 7. Lower the printer cover. Chapter 3 16 Get started Get starte d[...]

  • Page 19

    Print cartridges Three print cartri dges can be used with the printer. 1 Black print cartridge 2 Tri-col or print cartridge 3 Photo print cartridge For information a bout using the prin t cartridges, see t he followin g topics: • Use print cartridges • Replace print cart ridges Use print cartridg es The print cartridge s can be used in the fo l[...]

  • Page 20

    • Printer docume ntation: For a list of print cartridge sele ction numbers , see the reference guide t hat came with t he printer. • Print Cartridge Ord ering Information di alog box: For a li st of print cartri dge selection numbers, open the printe r Toolbo x , click the Estimated Ink Level tab, and then cli ck the Print Cartridge Information[...]

  • Page 21

    Ink-backup mode output Printing in ink-backup mode slows the print er and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartri dge Colors print but black is gr ayed and is not a true black. Photo print cartridge Colors print as grayscale. NOTE: HP does not recomm [...]

  • Page 22

    4 Connect the printer The printer con nects to the compu ter with a universal serial b us (USB) cable. NOTE: For best printing perf ormance, use a USB 2.0 co mpatible cable. For instructio ns about connecting the printer with a USB cable, see the Setup Guid e that came with the p rinter. NOTE: A USB cable might not be packaged with your printer. 20[...]

  • Page 23

    5 Print photos The printer softw are offers several featu res that make pri nting digital p hotos easier and improve phot o quality. Learn how to prin t photos Print a borderless photo . Print a photo with a bord er . Learn how to perform othe r photo printing task s • Use the photo print cartridg e for great colors and virtually grai n-free phot[...]

  • Page 24

    5. Place the photo pap er in the right side o f the input tra y. The side to be print ed on should face dow n and the short edge sho uld point tow ards the printer. If you are using pho to paper that has a t ear-off tab, verify th at the tab is pointi ng away from the printe r in the input tray. 6. Push the paper i nto the printer until it stops. 7[...]

  • Page 25

    5. If necessary, cha nge the HP Re al Life Te chnologie s photo fix setting. 6. Select any other prin t settings that you want, and the n click OK . If you printed on photo paper w ith a tear-off tab , remove the tab to make th e document completely borde rless. Use the What's Th is? help to learn ab out the fea tures that app ear in the Prin [...]

  • Page 26

    8. Slide the pa per guide firmly agai nst the edge of the paper. 1 Small photos 2 Large photos 9. Lower the printer cover. Print NOTE: If your soft ware program incl udes a photo pri nting feature, follow t he instructions that are provided wit h the software prog ram. Otherwi se, follow these inst ruct ion s. 1. Open the pho to in a soft ware prog[...]

  • Page 27

    4. In the Printin g Shortcuts list, click Photo Printing-with w hite bord ers , and then select the following op tions: • Print Quality : Normal or Best NOTE: For maximum dpi quality, go to the Features tab, and then click Maximum dpi in t he Print Quality drop-down lis t. • Paper Type : An appropriat e photo pape r type • Paper Size : An app[...]

  • Page 28

    To install th e photo print car tridge ▲ To install t he photo print cartridge, remove t he black print cartri dge from the printer, and then install the ph oto print cart ridge in the rig ht side of the print cartridge cra dle. NOTE: To learn how to install a p rint cartridge, see Installation instructions . To protect a print cartrid ge when it[...]

  • Page 29

    Storage • Keep unused photo paper in a sealed pl astic bag. Stor e the packaged p hoto paper on a flat su rface in a cool pl ace. • When you a re ready to print , remove only the paper that you plan to use im mediately from the pl astic bag. Wh en you have f inished print ing, return any unused ph oto paper to the plastic bag . • Do not leave[...]

  • Page 30

    6 Print other documents E-mai l Documents Letters Envelopes Postcards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting ca rds Bookl ets Posters Iron -on tr ansf ers Printing tips : Minimize your cost an d effort while maxim izing the qualit y of your printout s with printing tips . Printer software : Learn about t he printer soft[...]

  • Page 31

    7. Slide the paper gu ide firmly against t he edge of th e paper. 8. Lower the printer cover. Print 1. Open the Printer Properti es dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Ever yday Printin g or Fast/Econom ical Printing , and then specify the following p rint settings: • Paper Type : Pla[...]

  • Page 32

    5. Push the paper i nto the printer until it stops. NOTE: Depending on th e paper size, the pap er might extend over th e edge of the tray. 6. Lower the output t ray. 7. Slide the pa per guide firmly agai nst the edge of the paper. 8. Lower the printer cover. Print 1. Open the Printe r Properties dialog box . 2. Click the Printing Shortcuts tab. 3.[...]

  • Page 33

    Prepare to pri nt 1. Raise the pr inter cover. 2. Slide the pape r guide all the way to the l eft. 3. Raise the ou tput tray. 4. Place plain pa per in the right side of the input t ray. The side to be p rinted on sho uld face down. NOTE: If you are usi ng letterhea d paper, the le tterhead shou ld face down and point toward t he printer. 5. Push th[...]

  • Page 34

    Print envelopes Guidel ines • Avoid using envelopes t hat have the f ollowing featu res: • Clasps or window s • Thick, i rregular, or curled edg es • Shiny or embossed coatin gs • Wrinkle s, tears, or other damage • You can pri nt a single envelope or multiple envelo pes. • Align the enve lope edges bef ore inserting the envelopes in [...]

  • Page 35

    Print postcards Guidelines Do not exceed the p aper tray capacity: 20 po stcards. Prepare to pri nt 1. Raise the pr inter cover. 2. Slide the pape r guide all the way to the l eft. 3. Raise the output tray, and then rem ove all paper from the in put tray. 4. Place the cards i n the right side of the input t ray. The side to be printed on shoul d fa[...]

  • Page 36

    Print index cards and other small media Guidel ines Do not exceed the pap er tray capacity: 20 ca rds. Prepare to p rint 1. Raise the printe r cover. 2. Slide the paper gui de all the way to the left. 3. Raise the out put tray, and then re move all paper from th e input tray. 4. Place the cards in t he right side of the input tray. The side to be p[...]

  • Page 37

    Print labels Guidelines • Use only paper, plast ic, or clear labels t hat are designed specifically fo r inkjet print ers. • Use only full sheets of la bels. • Avoid using labels th at are sticky, wrinkled, or pu lling away from the protec tive backing. • Do not ex ceed the pap er tray capacity: 15 sheets of l abels (use only L etter or A4 [...]

  • Page 38

    3. In the Printing Shortcuts list, click General Ev eryday Printing , and th en speci fy the foll owing print settings: • Paper Type : Plain paper • Paper Size : An appropriate p aper size 4. Click OK . Use the What's Th is? he lp to learn about the fea tures that ap pear in the Printe r Properties dialog box. Print CD/DVD tattoos NOTE: Th[...]

  • Page 39

    8. Lower the printer cover. Print 1. Open the Printer Properti es dialog box . 2. Click the Features tab, and then specify th e print setting s in the order sh own belo w: • Size : 5x7in. • Paper Type : Click More , click Specialty Paper s , and then click HP CD/DVD Tattoo . • Print Quality : Best NOTE: If you are us ing the HP Ph otosmart Es[...]

  • Page 40

    8. Lower the printer cover. Print 1. Open the Printe r Properties dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Pr inting , and th en specify t he following pri nt settings: • Paper Type : Click More , and then select an ap propriate tra nsparenc y film. • Paper Size : An appropriate p a[...]

  • Page 41

    Print 1. Open the Printer Properti es dialog box . 2. Click the Features tab. 3. Specify the fo llowing pr int settings: • Print Quality : Best • Paper Type : Click More , and then select a n appropr iate HP inkj et paper. • Orientation : Portrait or Landscape • Size : An appropriat e paper size • Two-sided pr inting : Manual For more inf[...]

  • Page 42

    9. Lower the printer cover. Print NOTE: If your softw are program includes a g reeting card prin ting feature, f ollow the instructions that are provided wit h the software prog ram. Otherwi se, follow the instructions below. 1. Open the Printe r Properties dialog box . 2. Click the Features tab, and then specif y the follo wing print setti ngs: ?[...]

  • Page 43

    6. Lower the outpu t tray. 7. Slide the paper gu ide firmly against t he edge of th e paper. 8. Lower the printer cover. Print 1. Open the Printer Properti es dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printin g Shortcuts list, click Tw o-sided (Duplex) Pri nting . 4. In the Print On Both Sides drop-down li st, select o ne of the f[...]

  • Page 44

    Print posters Guidel ines • For poster print ing, sections o f the post er are aut omatical ly arranged on indi vidual sheets that can be taped togethe r. After the section s of a poster have been printed, trim the edges o f the sheets and t ape the sheets toge ther. • Do not exceed the paper tray capa city: 80 sheet s of paper. Prepare to p ri[...]

  • Page 45

    Print 1. Open the Printer Properti es dialog box . 2. Click the Features tab, and then specify the f ollowing p rint settings: • Paper Type : Plain paper • Orientation : Portrait or Landscape • Size : An appropriat e paper size 3. Click the Advanced tab, and then click Prin ter Features . 4. In the Poster Printing drop -down list, sel ect the[...]

  • Page 46

    7. Slide the pa per guide firmly agai nst the edge of the paper. 8. Lower the printer cover. Print NOTE: If your so ftware program includes an ir on-on transfer p rinting feat ure, follow the instructions th at are provided w ith the softw are program. Oth erwise, follow the instructions below. 1. Open the Printe r Properties dialog box . 2. Click [...]

  • Page 47

    7 Printing tips Check your pr inter • Connect the printer to your com puter. • Print a test page . Save time • Use the Printing Shortcuts t ab. • Set the order that the pag es print. Save money • Use Fast/Economica l printing . • Print multipl e pages on a si ngle shee t of paper . • Print in grayscale . • Print a two-sided do cumen[...]

  • Page 48

    NOTE: When you select a printing shortcu t the appropria te printing op tions are automatically d isplayed. You can leave the m as is or change the m. Use printing shortcuts Use the Printing Sh ortcuts tab for the following print tasks: • General everyda y printing • Photo printing–bo rderless • Photo printing –with whit e borders • Fas[...]

  • Page 49

    To set the page orde r 1. Open the Printer Properti es dialog box . 2. Click the Advanced tab. 3. Click Document Options , and then click Layout Options . 4. Select one of th e following Page Or der options: • Front to back : Prints th e first page of the docu ment last. This setting saves time because you do not have to reorder the printed pag e[...]

  • Page 50

    Two-sided printing Use two-sided printing, also called duplexing, to pr int on both si des of the paper. Prin ting on both side s of the p aper is not only econo mical, but environmen tally conscious as w ell. To prin t a two- sided doc ument 1. Open the Printe r Properties dialog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortc[...]

  • Page 51

    4. Select any other prin t settings that you want, and the n click OK . Before the docum ent prints, a p review is displaye d. 5. Do one of th e following: • Click OK to prin t the do cument . • Click Cancel t o cancel the print job . Adjust the prin t settings as needed before printin g the docu ment. Set a custom paper size Use the Custom Pap[...]

  • Page 52

    Print quality settings • Fast Draft produ ces draft-quali ty output at the fastest print ing speed, whil e using th e least amount of ink. • Fast Norm al produces higher qua lity output than the Fast Draft se tting and prin ts more qui ckly than the Normal setti ng. • Normal provi des the be st bala nce be tween pr in t quality and speed and [...]

  • Page 53

    To print in Ma ximum dpi mode 1. Open the Printer Properti es dialog box . 2. Click the Features tab. 3. In the Paper Type drop-down list, click Mor e , and then select the appropri ate paper type. 4. In the Print Quality drop-down list, click Maximum d pi . NOTE: To view the ma ximum dp i that t he HP Prin ter prin ter will p rint, click Resolutio[...]

  • Page 54

    5. Select any other print settings that you wa nt, and then click OK . The printer print s the odd-numbere d pages first. 6. After the od d-numbered pag es have been pri nted, reload t he printed pages, with t he printed side faci ng up according to the document o rientation, portrait or landscap e. Figure 7-1 Portra it Figure 7 -2 Landsc ape 7. Cl[...]

  • Page 55

    8 Printer software • Make the HP Prin ter the defa ult printer . • Set the default print set tings for al l documents. • Use the Printer Properties dialog box to select printing op tions. • Use the What's This? help to learn more ab out specific p rint sett ings. • View the Ink St atus window fo r the approximat e ink level of each p[...]

  • Page 56

    To save time when print ing, set the defau lt print settings t o options that you use often. That way, you do not h ave to specify the option s every time you use the pr inter. To change the defa ult print settings 1. Double-click the HP D igital Imagin g Monitor icon on the right side of t he Windows taskbar. 1 HP Digital Imaging Monitor icon The [...]

  • Page 57

    NOTE: The path to t he Printer Propertie s dialog box can va ry dependi ng on the software progr am you are usin g. What's This? help Use the What's Th is? help to learn about the f eatures tha t you see on the Print er Properties dialog box. What's This? help Use What' s This? help t o learn more abo ut the avai lable print ing[...]

  • Page 58

    Download printer software updates Download t he latest printer softw are update every few m onths to ensure you h ave the latest features and improvements. To download a printer softwar e update 1. Make sure you are connected to the Intern et. 2. From the Wi ndows Start menu, click Programs or All Programs , point to HP , and then click HP Update .[...]

  • Page 59

    9 Maintenance • Install print cartridges • Align print cartridges • Automaticall y clean print cartridges • Calibrate co lor • View estimated in k levels • Maintain the printe r body • Remove ink from y our skin an d clothing • Manually clean print cartridges • Maintain prin t cartridges • Printer Toolbo x Install print cartridg[...]

  • Page 60

    You can find the sel ection number in thre e places: • Selection nu mber label: Look at the label on t he print cartridge that yo u are replacin g. 1 Selection number label • Printer docume ntation: For a list of print cartridge sele ction numbers , see the reference guide t hat came with t he printer. • Print Cartridge In formation dial og b[...]

  • Page 61

    4. Slide the print cart ridge out of t he cradle. 1 Press the Power button 2 Open the printer cover 3 Push down on the print cartridge 4 Slide the print cartridge out of the cradle 5. Remove the rep lacement pr int cartridge from its packaging an d carefully remo ve the plastic tape. Hol d the print cartridge so that the copper strip is on the bott[...]

  • Page 62

    1 Ink nozzles 2 Copper contacts 6. Slide the print cart ridge firmly int o the cradle at a slig ht upward angle until you feel resistance. 7. Push the cartridge into the crad le. You hear a snap when the print ca rtridge is correctl y positioned. 8. Close the printer cover. 9. Align the print cart ridges for optim um print quality. For informati on[...]

  • Page 63

    To align pri nt cartridges 1. Load Letter o r A4 unused plain white paper in the p aper tray. 2. Open the printer Toolbox . 3. Click Align the Print Cartridges . 4. Click Align , and then foll ow the on screen instructio ns. The HP Printer prints a test page, aligns the p rint cartridges, and calibrates the printer. Recycle or discard the test page[...]

  • Page 64

    View estimated ink levels Follow these i nstructions to view t he estimated i nk levels of the pri nt cartridges that are installed in the prin ter: NOTE: Ink from the cartridg es is used in the print ing process in a number of di fferent ways, including in the initialization pr ocess, which prepa res the device and cartridges for printin g, and in[...]

  • Page 65

    Manually clean print cartridges If the HP Printer is used in a dusty environm ent, a small amoun t of debris can accumu late on the print cart ridge contacts. Th is debris can cause ink streaks on print ed pages. The problem can be corrected by manually cleaning the p rint cartrid ge contacts. You need the foll owing item s to clean the print cartr[...]

  • Page 66

    Maintain print cartridges Follow t hese guidelines t o maintain and store HP p rint cartridges and to ensure consistent print qua lity. • Print cartridge storage an d handling • Print cartridge protect or Print cartridge stor age and handling Follow these g uidelines to help m a intain HP print cartridges a nd ensure consist ent print quality: [...]

  • Page 67

    To remove the print ca rtridge from th e print cartridge protector 1. Press down and back on th e top of the prot ector to release the print cartridge. 2. Slide the print cart ridge out of t he protector. CAUTION: Do not drop the print cartridge. D ropping the pr int cartridge can damage it. Printer Toolbox The printer Tool box contains a numbe r o[...]

  • Page 68

    10 Shop for ink supplies To find the print cartri dge reorder number, see t h e printed docume ntation that ca me with the HP Printer. You can also use the so ftware that came w ith the HP Print er to find out the reorder number fo r the print cartridge. Yo u can order print cart ridges online from the HP Web site. Additionally, you can contact a l[...]

  • Page 69

    11 Troubleshooting • Error messages • Installation p roblems • Power light is on or flashin g • Printer does not print • Document pri nts slowly • Print cartridg e problems • Paper problems • Photos do not print corr ectly • Problems wi th borderl ess documents • Print quality is p oor • Document is mispri nted • If you cont[...]

  • Page 70

    "Print cartridge i s in the wron g slot" message If you recei ve this error message, th e print cartridge is installed in the wrong side of t he print cartrid ge cradle . Follo w the instruction s in " Print cartridge is in the wron g slot" message to resolve the pro blem. "Printing in ink -backup mode " message If you[...]

  • Page 71

    Solution: To resolve the problem 1. Make sure that no USB de vices other than the pri nter, the keyboa rd, and the mouse are connect ed to the co mputer. 2. Disconnect and recon nect the U SB cable. 3. Make sure that the prin ter is connected di rectly to a USB port on the computer (instead of throug h a USB hub). 4. If the installat i on program s[...]

  • Page 72

    Printer name does not appear Solution: If th e printer software seem s to instal l correctly, but the printer na me does not appear in th e list of printe rs when you cl ick Print on the File me nu or in the Printe rs folder in Cont rol Panel, try reinstalling t he printer softw are. To reinstall the printer software 1. Quit any antiviru s programs[...]

  • Page 73

    • If the Power light is on , the printer is ei ther printing or ready to print. • If the Power light is off , the prin ter is off. • If the Power light is flashing , see th e following i nformation. • What the fla shing light means • If an error message a ppears • If no error message a ppears What the flashing light means The Power ligh[...]

  • Page 74

    • The printer is t u rned on. • The print cartri dges are the correc t print cartridges for th e printer and are properly installed. For more information, see Print cartridges and Inst allation i nstructions . • The paper or ot her media is correctly load ed in the paper tray. • The print er cover is close d. • The rear access door is att[...]

  • Page 75

    After resolving a p rint job th at is stalled in the print queu e, the print queue still mi ght not be clear. In t hat situatio n, you need to stop an d then restart the prin t service. To stop and res tart the print ser vice 1. For Window s 2000 an d Vista, click Start , click Control Panel , and then click Administrative To ols . For Wind ows XP,[...]

  • Page 76

    Document prints slowly If the print er prints slowly, there coul d be several reasons. For mo re informatio n, check the follow ing topics: • Multiple so ftware progra ms are open • Complex documen ts, graphics, or photos are pr inting • Best or Maxi mum dpi print mode is selected • Printer is in ink-b ackup mode • Printer software is out[...]

  • Page 77

    Print cartridge problems If the printer slow s down or cannot pri nt, there could be a problem with t he print cartridge. For more informatio n, check the f ollowing topi cs: • Incorrect or missing print cartridge • Print cartridg e is faulty or not installed properly • " Print c artridge is in th e wrong sl ot" message • Low on i[...]

  • Page 78

    If the Pow er light is flashing , visit HP Technica l Support at www.hp.com/support . Print cartridg e is faulty or not insta lled properly Cause: The printer cannot prin t if the print cartrid ges are faulty, or if t hey are not installed properl y. Solution: To resolve the problem 1. Raise the printer cover. 2. Do one of t he followi ng: • If a[...]

  • Page 79

    a refilled or remanufa ctured print cartridge, or a ca rtridge that has been used in another print er, the ink level i ndicator will be inaccurate or una vailable. For information o n how to replace pri nt cartridges, see Replace print cart ridges . "Printing in i nk-backup mode" message Cause: When t he printer det ects that only one p r[...]

  • Page 80

    Paper jam To clear a paper jam 1. Remove the pa per from the inpu t tray. 2. If you are pri nting labels, veri fy that a label did not become d etached from t he label sheet whil e passing through t he printer. 3. Turn off the pri nter. 4. Disconnect th e printer power cord f rom the elect r ical outlet. 5. Remove the re ar access door. Press the h[...]

  • Page 81

    Printer does no t feed paper Solution: Try one or more o f the follow ing soluti ons: • Reduce the numb er of sheets in the pap er tray. • Remove the paper f r om the paper t ray, and then reload it. • Use a differen t type of paper. Out-of-p aper message Follow the ap propriate steps for the condition tha t exists. • If the input tray cont[...]

  • Page 82

    Photos do not print correctly If your photos do no t print correctly, check the paper tray or printer properti es. • Check the paper t ray • Check the printer propert ies Check the pa per tray 1. Verify that t he photo pape r is placed i n the paper tray w ith the side to be printed on facing down. 2. Slide the paper f o rward until it st ops. [...]

  • Page 83

    Image is p rinted at an angl e Verify that no problem exi sts with the sour ce ima ge. For example, if you are prin ting a scanned image, verify that the i mage was not croo ked when it wa s scanned. If the problem i s not caused by the sou rce image, foll ow these steps: 1. Remove all paper f rom the input tra y. 2. Load the paper correct ly in th[...]

  • Page 84

    For small photo p aper If the print out has an unwant ed border, try the following solutions: • Align the print cartridge s . • Open the Printe r Properties dialog box , click the Features tab, and verify that the selected pape r size matches both the p aper size that the photo is formatt ed for and the size of the paper that is lo aded in the [...]

  • Page 85

    Print quality is poor If you are having p roblems with print qua lity, try the solu tions in this section and observe the follow ing guidelin es: • Replace refilled or empty cartridges. • Check the device settings to m ake sure that the pr int mode and pape r selection i s correct for th e paper a nd the task. For more information, see Select a[...]

  • Page 86

    • Verify that th e protective piece of plast ic tape has been removed fro m the print cartridges. 1 Remove plastic tape • Consider selecti ng a higher pri nt quality . Blank page s print Solution: • The protecti ve piece of pla stic tape might still be att ached to the print cartridg es. Verify that th e plastic tape has been rem oved from th[...]

  • Page 87

    • Envelope is prin ted at an an gle • Document do es not reflect the new print se ttings Text and imag es are misaligned If the text and images on your printouts are misali gned, then alig n the print cartridges. Document is printed off-center or at an angle 1. Verify that the paper is correctly p laced in the inpu t tray. 2. Verify that the pa[...]

  • Page 88

    A HP support • Ink cartridge warranty information • Support process • HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicab le when t he product is used in its designated HP printing device. This warranty does not cover HP ink p roducts that have been refilled, remanufactured , refurbished, misused, o[...]

  • Page 89

    HP supp ort by ph one • Phone support period • Placing a call • After the phone support period Phone support period One year of ph one support is available in N orth America, Asia Pacific, and Latin America (including Mexico). To determine the duration o f phone supp ort in Europe, the Middle East, and Africa, go to www.hp.com/support . Stan [...]

  • Page 90

    B Technical information • Printer specific ations • Environmental product stewardship program • Regulatory no tices Printer specifications The HP Printer has the following specifications an d requirements. Physical specifications Printer dimension: 143.5 mm high x 492 mm wide x 206 mm, 414 mm extended dee p (5.65 inches high x 16.9 inches wid[...]

  • Page 91

    • Recycling program • HP inkjet supplies recy cling program • Energy consumption • Disposal of waste equipment by users in private households in the Eur opean Unio n Paper use This product is suited for the use of recycled pape r according to DIN 19309 an d EN 12281:2002. Plastics Plastic parts over 25 grams are marked accor ding to interna[...]

  • Page 92

    Disposal of waste equipment by users in private househ olds in the European Union Regulato ry notices • FCC statement • LED indicator statement • Notice to users in K orea Appendix B 90 Technical informatio n Technical information[...]

  • Page 93

    • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous sub stance table • HP 910 Printer declar ation of conformity FCC statem ent LED indicato r statement Notice to use rs in Korea Regulatory notices 91 Technical information[...]

  • Page 94

    VCCI (Cl ass B) compli ance statement fo r users in Japan Notice to users in Ja pan about the power c ord Toxic and ha zardous subs tance table Appendix B 92 Technical informatio n Technical information[...]

  • Page 95

    HP 910 Prin ter declaratio n of conformity Regulatory notices 93 Technical information[...]

  • Page 96

    Index A accessibility 2 after the support period 87 aligning print cartridges 60 B booklet printing 40 borderless printing 80 bound two-sided printing 51 brochure printing 38 buttons Cancel button 11 Power button 10 C calling HP support 87 CD/DVD tattoo printing 36 cleaning print cartridges automatically 61 print cartridges manually 63 printer body[...]

  • Page 97

    photo printing borderless photos 21 photos with a border 23 saving money 27 photo printing problems verifying print settings 80 photos digital 25 do not print correctly 80 placing a call 87 postcard printing 33 poster printing 42 power light is flashing if an error message appears 71 if no error message appears 71 presentation printing 52 print car[...]

  • Page 98

    print is faded 83 printer 67 printer does not feed paper 79 printer is not printing 71 printer is stalled 73 printer name does not appear 70 text and images are misaligned 85 unwanted border on photo 81 two-sided printing 48 U Unknown Device message 69 updates downloading for software 56 HP Photosmart Software 56 USB connecting the printer 20 W Wha[...]