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HP (Hewlett-Packard) Volume 23 manual

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Table of contents for the manual

  • Page 1

    HP L ase rJet pr inter pr oduct update March 2004 • Vo lume 23 h p Sp ring is arri ving in HP La serJe t La nd! As the wo rld e con omie s improve, we are confident th at sales an d the resultin g need for qual it y sup por t wi ll in cr ease . We feel that thi s y ear mo re customer s will ad opt color in th e office. Ex citement over our new li[...]

  • Page 2

    HP LaserJet 4 200 print er—torn fuser film ser vice not e To d eterm in e i f th e fu ser fi lm is t orn, lift the fu ser tray gui de and examine the fi l m. Film in g o od condi tion appears as a solid gray rolle r, film in poor condition exhibits the film sleeve shifting to the left and shre dded film pieces. If th e fil m is torn, replace the [...]

  • Page 3

    HP LaserJet 4 200/4300 pr inter—brok en fuser latch Fuser latch es hav e b een br eakin g b efore th e end o f the fuser’ s life. Th e latc hes i n qu esti on are the blue grasping latches at the back of the printer used to insert the fuser int o positio n and lock it in place . The latch cl osest to the g ear or driv e side of the fuser is m o[...]

  • Page 4

    HP Color LaserJet 35 00/3 7 00 pr inter updates 10.92.XX err or Some c u st omers hav e exp erien ced a 10.9 2.XX error at power on . The error re fe r s to a cartridge not engaging correctly, and “ XX ” corresponds to the print cartr idge ca us ing th e error: • 00 = Black print cartridge • 01 = Cyan print cartridge • 02 = Magenta print [...]

  • Page 5

    5 Check th e left a rm drum lock in t he upper left o f the printer. If it is brok en, it wil l be in the d own p osition. Loca tion o f cartr idge align ment kn ob an d deta il 6 Reseat the ITB. En sure that the leve rs are down and that the shippi ng locks are removed if the printer is ne w. If the printer still shows the error, measure the gap b[...]

  • Page 6

    Noisy black ton er c a rtr idge drive clut c h The bl a ck toner cartridge drive clutch (CL2) may make a chattering sou nd that can occur early in a printer’s life expectancy. In order to stop the chatt ering n oise, insert t he wash er cou ntermeasure as depicted below. The washer’s part n umber is XD1-11 08-229C N. Causes of wear on the image[...]

  • Page 7

    Col or pl ane m is- regi stra tio n af ter inst al ling new ITB If a new ITB (image transfer belt) has been install ed and color plane registration problems occur, the shipping locks may not have been remo ved from the ITB. The photo below depicts the orange shipping lo ck on the left side of th e ITB—th ere i s anot h er loc k on the rig ht side[...]

  • Page 8

    HP Color LaserJet 9 500 pr inter updates Fi rmwa re re vis io n The 2 004011 3 0 5.004.2 firmwar e revi sion is now avai lable from HP at the following URL: www.hp.c om/g o/clj95 00_firmwar e . You may see imp rov ement s to the follow ing iss ues a fter install ing the update d fi rmware: • After stor ing a la rge n u mber o f job s on the hard [...]

  • Page 9

    HP Mult ifunction Fini sher (C8088A) firmware rev ision: 031212_R • The pape r path wi ll now halt m oto rs to avoid ignoring a restart whi le ramping d own with a shee t of paper coming. Changes have been made improving performance with a s ingle-sheet j ob. In additio n, the following i ssues have been address ed: • Change to su pp or t noise[...]

  • Page 10

    3 Pri nt an ev ent log from eith er tra y 1 or tr ay 4 (if installed). Note if the error occurs wh e n printing fr om these tray s and whether a 41.19 er ror p reced es th e 59.E 0 err or in t he event log. 4 With the ITB access door open, open and close the front, rig ht do or. As the d oor moves, check that the black sh utte r m oves back and for[...]

  • Page 11

    4 Use th e contr ol pa ne l COMP ONE NT TE ST to ensure test mot or M11 functi ons correctly. Poor fusing after Power Save After spending several h ours in PowerSave mode, the printer may pr oduce output with toner i mpr ope rly fused to th e page . Outp ut may not imp rov e unti l 20 t o 50 pag es hav e b een printed or th e printe r und ergoes a [...]

  • Page 12

    Rec urri ng RE MOV E AN D SHAKE <C OLO R> C A RTRI DGE m es sa ge The i mage below shows what a typical faili ng cartridge pull s trip looks like, compared with a good cartridge. Th e cartridge is sho wn with the shu tter pulled back, in the inst a ll ed position. Some c u st omers hav e exper ien ced a r ecur ring REM OVE AND SH AKE <COL [...]

  • Page 13

    DS S (Digital Sending Ser vices) updates DSS Wor kflow ve rsion 1.1 update 3 Click Browse and nav igat e to wh ere the Chai JAR f iles are stored. By de faul t, they are locate d in: [C]:Pr o gram FilesHewlett- Pac kar dH P DSS Wo rkf lowH PDSS ChaiJars DSS Workflow ve rsion 1.01 must be updated to version 1.1. Pl ease care fully f ollow th e s[...]

  • Page 14

    2 Unins tall the previous version of DSS Workflow w hen prompted. After uninsta lling, yo u may need t o rebo ot the computer. 3 Again, run the file : 1903743 392361 11_hp_d ss_ workflo w_eng lish_ only.ex e The most current version of DSS Workflow is inst alled. If you have al ready registe red DSS Wor kflow, t her e is n o need to reg ist er agai[...]

  • Page 15

    How to acce ss HP LaserJe t training Where is th e one-st op-shop f or HP LaserJ et training information? It depends on who is requ esting the training. Following are a few training resou rces based on a udi ence: • In North Am erica, you may ac cess HP LaserJet training inf ormatio n fr om the Partnership W eb at https://partner.americas.hp.c om[...]

  • Page 16

    Microsof t® and Windo ws ar e U.S. regist ered t radem arks of Micr osoft Corporation. P ostScript® is a U. S. registered trad emark of Ad ob e Sy stem s Inco rpor ate d. HP an d th e invent signature are trade mar ks of t he H ewl ett- Packard Com pany . All o ther bran d a nd pro duct nam es ment ion ed are t radem arks or regi st ered trade ma[...]