HP (Hewlett-Packard) QU156AAR#ABA manual

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Table of contents for the manual

  • Page 1

    Getting Started[...]

  • Page 2

    Copyright and License The only warrantie s for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no respons[...]

  • Page 3

    Table of contents 1 Getting info rmation ........ ........................ ........................ ................... ........................ .. 1 2 Features ................................... ........................................................ ........................ .... 4 3 Setting up your compute r ................................... [...]

  • Page 4

    iv ENWW[...]

  • Page 5

    1 Getting information Type of informati on Where to find ● Set up your computer. Setup documentation included with yo ur computer. ● See how-to videos about using the features of your computer. Visit www.hp.com/ supportvideos (English only) Tap the Tutorial icon (select models only) in the carou sel within the HP TouchSmart application. ● Use[...]

  • Page 6

    Type of informati on Where to find ● Get up-to-date informatio n and help from the Windo ws community. www.hp.com/ support/consumer-forum ● Connect to a TV. Setup documentation included with yo ur computer. Watching and Recording TV Tap the Start button, tap All Programs , and then tap User Guides . If the guide is not av ailable there, visit w[...]

  • Page 7

    WARNING! To prevent direct ex posure to a laser bea m, do not try to op en the enclosure of the CD or DVD drives. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. ENWW 3[...]

  • Page 8

    2 Features Features vary by model. The HP TouchSmart PC is a touch-enabled high- perform ance computer built into a hig h-definition widescreen display. The slim computer offe rs se lect features, that vary by model, such a s an adjustab le webcam, a CD/DVD and Blu-ray playe r and burner, Bluetooth capability, USB ports, a media ca rd reader, Wirel[...]

  • Page 9

    ◦ View all applications and website sho rtc uts by tapping the Quick Launch bu tton. ◦ Size application views to full screen, p artial screen, or icon. ● Website Tiles Add shortcut tiles to your favori te websites in to the carousel. For additional infor mation about HP TouchSma rt 5.0, tap the Start butto n, tap Help and Support , and then t[...]

  • Page 10

    3 Setting up your computer ❑ Follow the steps in the setup document ation included with your computer. ❑ Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkwa y or where it can be stepped on or dam aged by placing furniture on it. ❑ Connect all power cords from the computer and accessories to a po[...]

  • Page 11

    Computer risk Computer feature Unauthorized access to d ata and ongoing threats to the computer Firewall software ● Windows 7 includes firewall software pre installed on the computer. ● The antivirus software, which is pr einstalled on the computer, includes firewall software. Computer security Windows 7 critical security updates Microsoft cont[...]

  • Page 12

    ◦ For a wired network conn ection, conne ct an Ether net cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless rout er with the computer to conn ect to a WLAN with an Internet connection. 2. Get Internet service. 8 Chapter 3 Setting up your compu ter ENWW[...]

  • Page 13

    ◦ Sign up with an Internet service provider (ISP) . If you already have an account with an ISP , skip this step and follow the instructio ns provided by the ISP. ◦ If you did not set up the co mputer for Internet se rvice during the initial setu p, do so now by usin g Online Services: a. Tap the Start button, tap All Programs , and then tap Get[...]

  • Page 14

    Computer orientation Your HP TouchSmart PC can be tilted from the stan d, within the r ange of –5 degrees to 30 degrees. If the computer is wall-mounted (sel ect HP TouchSmart PC models only) , it can be displayed in landscape orientation only. Fo r instruct ions on wall-moun ting your HP TouchSmart PC, re fer to the Wall-Mounting your HP TouchSm[...]

  • Page 15

    Connecting a game console Select HP TouchSmart PC models on ly Some computer models allow you to use your system as a high-resolution monitor f or gaming. An HDMI game console port is locate d on right side of th e computer , at the bottom. You can get audio from the internal speakers, from headphones, or fr om external speakers connected to the A/[...]

  • Page 16

    Using the remote control in gaming mode Use the A/V source button on your remo te control to to ggl e between source mo des: PC mode and gaming mode. If used while your are in ga ming m ode, the following buttons w ill still affect PC mode: ● A/V – Switches between sources (PC, HDMI) ● Volume – Affects the vo lume of the computer as well, w[...]

  • Page 17

    Adjusting settings with onscreen display (game console models only) HP TouchSmart PCs with the game co nsole option include a n onscreen display (OSD) button on the right side of the computer, just above the volume buttons. 1. Press the display menu button on the right si de of the com puter. The onscreen display men u opens, enabling you to se le [...]

  • Page 18

    Your HP TouchSmart PC fea tures audio connector s (headphone and Audio Out ) that are optimized for Beats Audio™ headphone s and external audio systems (p u rchased separately). Select HP TouchSmar t PC models also include four Bea ts-optimized in ternal speakers and a Beats toggle button on the keyboard. Your computer comes ready for you to ex p[...]

  • Page 19

    Locate the HP TouchSmart PC in the room to minimi ze glare from the screen. You ca n also reduce glare by tilting the screen. The HP TouchSmart screen can be used as an input devic e; therefore, the comp uter should be placed so that your shoulders and neck a re comfortable. The computer might need to be moved close to your body to keep your sh oul[...]

  • Page 20

    4 Troubleshooting and maintenance Refer to the documentation prov ided by the product manufacturer for in formati on about peripheral-spe cific problems, such as issues with a printer. The following sections present some iss ues you might en counter while installing, starting up, or usin g y our computer and possible solutions. For more information[...]

  • Page 21

    Power Symptom Possible solution Error message: Invalid system disk or N on- System disk or Disk error. When drive activity stops, re move the disc, and then press the space bar on the keyboard. The computer should start up. Computer does not tur n off when the Power button is pressed. Press and hold the Power button until the computer turns off. Ch[...]

  • Page 22

    Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by th e computer. Use the mouse to tu rn off the compute r, unpl ug and reconnect the keyboard to the back of your computer, an d then restart your computer. Mouse ( with cable) does not work or is not detected. Unplug and reconnect the mouse c[...]

  • Page 23

    Symptom Possible solution Cursor responds slowly, moves only verti cally o r horizont ally, or does not track smoothly. For a mouse with a roller ba ll: ● Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it counterclockwise), remove the ball, and clean it by using a damp, lint-fr ee cloth (not paper). Also clean th[...]

  • Page 24

    Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse d oes not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meter s (32 feet) for normal use, and within 30 cm (1 2 inches) during initial setup or for re-synchronization. ●[...]

  • Page 25

    Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory. Ensure that you connected the speakers to the Audio Out connector on the back of the computer. (Additio nal audio connectors are used for multiple-channe l speakers.) Detached non-powered speakers (spe akers without a separate power sour ce , such as batteries or a p[...]

  • Page 26

    Symptom Possible solution Cannot connect to the Internet. For Windows 7: 1. Tap the Start button, ta p Control Panel , tap Action Center , and then tap Troubleshooting . 2. Under Network and Internet , tap Connect to the Internet . Verify that you ar e using the prop er cabl es for your In ternet connection type. Your computer might have an Ethern [...]

  • Page 27

    Symptom Possible Soluti on No Signal message appears on the display. ● Ensure that the gaming de vice is on. ● Make sure the HDMI cable is conne cted fr om the gaming de vice to the computer. Audio drops when a video game is being played. ● The system is on Mute. Press the Volume + or Volume – button on the side of the computer to get out o[...]

  • Page 28

    Complete the following pr ocedure to update a d river, or to revert to an earlie r version of the driver if the new one does not solve your problem: 1. Tap the Start button. 2. Type Device Manager into the Start Search box, a nd then tap Device Manager to open the Device Manager window. 3. Tap the plus sign (+) to expand the type of device you want[...]

  • Page 29

    To add restore points manu ally: 1. Close all open programs. 2. Tap the Start button, ta p Computer , tap Properties , and then ta p System protection . 3. Under Protection Settings , ta p the disk for which you want to create a re store point. 4. Tap Create , and then follow the onscreen instructions. Software program and hardware driver reinstall[...]

  • Page 30

    To reinstall a program using th e Recovery Manager: 1. Tap the Start button, ta p All Progr ams , tap Recovery Manager, and th en tap Recovery Manager . 2. Tap Softw are Pro gram Rein stallat ion , and then tap Next at the Welcome screen. 3. Choose the program you want to install, tap Next , and follow the on screen instructions. 4. When you have f[...]

  • Page 31

    System Recovery In time, your system might stil l get bogged down, dep ending on the computer usage. Use System Recovery to wipe your Windows operating system installatio n clean, restoring it to the orig inal configurat ion when you first st arted your system. Make a backup of important data fil es before proceeding with a System Recovery. See Sys[...]

  • Page 32

    Cleaning the keyboar d and mouse When cleaning the keyboard ke ys, use a low setting on a battery-power ed vacuum cleaner, to avoid removing key cap s and springs. 1. Vacuum between the keys of the keybo ard and along the grooves. 2. Use a clean, dry cloth and iso propyl (rubbing) alcohol to clea n buildup on the keyboard keys and along its edges. [...]

  • Page 33

    NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. You must choose one of the following methods to p erform a System Recovery: ● Recovery Image — Run the System Recovery from a recovery ima ge stored on your hard disk drive. The recovery image is a file t hat contains a copy of the ori[...]

  • Page 34

    If the computer is working an d Windows 7 is respon ding, use these st eps to perform a System Recovery. 1. Turn off the computer. 2. Disconnect all peripheral devices fro m the computer except the keyboard and mou se. 3. Turn on the computer. 4. Tap the Start button, ta p All Progr ams , tap Recovery Manager , and then ta p Recovery Manager . If p[...]

  • Page 35

    If Windows 7 is not resp onding, but the co mputer is work ing, follo w these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hol d the Power button until the computer turn s off. 2. Disconnect all peripheral devices fro m the computer, except the keyboard and mouse. 3. Press the Pow er button to turn on the co[...]

  • Page 36

    To perform a System Recove ry using recovery media: 1. If the computer is wo rking, create a backup DVD, or backup USB flash drive, co ntaining all the data files you want to save, and then re move the backup media from the computer. 2. Insert recovery disc #1 into the DVD drive tray, and cl ose the tray; or if using a recovery USB flash drive, ins[...]

  • Page 37

    Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● You have t he option of creati ng a recover y USB flas h drive instead,[...]

  • Page 38

    Printed in The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also d esigned this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can he[...]