HP (Hewlett-Packard) 7000 manual

E80 9 User G uid e OFFICEJE T 7 000[...]

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HP Officejet 7000 (E809) Wide Format printer User Guide[...]

Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 6/2009 Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice. All rights reserved. Reproduction , adaptation, or translatio n of this material is prohibited without prior written permission of Hewl[...]

Contents 1 Get started Find other resources for the prod uct ......................... ....................................... .........................6 Find the device model number................................................................................................... 7 Accessibility......................... ...........................[...]

Use device management to ols.................................................................................................27 Embedded Web server............ .................. ................................ ............................... ..........27 To open the embedded Web se rver.............................................................[...]

Solve printing problems......................................... ........................................... .................... ....55 The device shuts down unexpe ctedly.................. ...................... ...................... ................. ..55 Device takes a long time to print............................ ............................[...]

Clear jams........ ................. ............... ............ ................ ............ ............... ................. ..... ............94 Clear a jam in the device............................ ........................................................ ................95 Tips for avoiding jams.... ..................... ................ ...[...]

Obtain HP telephone s upport.................................................................................................117 Before you call..................... ............................ ....................... ........................... ............. ..117 Support process....................................................................[...]

1 Get started This guide prov ides details ab out how to use the device and to resolve problems. • Find other resources for the product • Find the devi ce model numbe r • Access ibility • Understand the devi ce parts • Connecti on information • Turn off the de vice • Eco-Tips Find other resources for the product You can obtain product[...]

Resource Description Locat ion Printer status report • Device information: ◦ Product name ◦ Model number ◦ Serial number ◦ Firmware version number • Number of pages printed from the tray and accessories • Printing supply status For more in formation, see Understand the printer status page . Print quality diagnostic page Diagnoses issu[...]

The device software is accessible for users wi th visual impairments or low visio n through the use of your operat ing system's accessibili ty options and featur es. It also supports most assistive technology such as screen readers, Braill e readers, and voice-to-text applications. Fo r users who are color blind, colo red buttons and ta bs use[...]

1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more informatio n about inte rpreting control -panel lights, see Control- panel lights reference . 1 2 3 4 5 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartri[...]

Back view 1 2 3 4 1 Rear universal serial bus (USB) port 2 Ethernet network port 3 Power input 4 Rear access panel Connection information Description Recomme nded number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed por[...]

If you improperly t urn off the HP product, the print carria ge might not re turn to the correct position, whic h might cause problem s with the p rinthead and p rint qualit y issues. Eco-Tips HP is committe d to helping customer s reduce thei r environmental footp rint. HP has provided the Eco-Tip s below to help you focus on ways to assess a nd r[...]

2 Use the device This secti on contains the fo llowing topic s: • Select print media • Load media • Change prin t settings • Print on special and cust om-sized media • Print borderless • Print a Web page (Win dows only) • Cancel a print job Select print media The dev ice is desi gned to work well with most types of o ffice media. It i[...]

through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology fo r less smearing, bolder blacks and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than docu ments printed on standard multipurpose or copy pa per. [...]

Recommended papers for photo printing If you want the best print quality, HP recommends using HP pape rs that are specifical ly designed for t he type of project you are printing . Depending on your cou ntry/region , some of these pa pers might not b e available. HP Advanced Photo Paper This thick photo paper f eatures an inst ant-dry finish f or e[...]

◦ Media that is hea vily textured, em bossed, or does not acce pt ink well ◦ Media that is too lightweight or stretches easily Cards and envel opes • Avoid envelopes that have a ve ry slick fini sh, self-stick ad hesives, clasps, or windows. Also avoid cards and envelope s with thick, irregular, or curled edges, or areas that are wrinkled, to[...]

Understand supporte d sizes Media size Standard media sizes U.S. Letter* (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4* (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10 .5 inches) B5* (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5* (148 x 210 mm; 5.8 x [...]

Media size Index card (127 x 203 mm; 5 x 8 inches) A6 card* (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki+* (100 x 148 mm; 3.9 x 5.8 inches) Photo media 4 x 6* (102 x 152 mm; 4 x 6 inches) 5 x 7* (13 x 18 cm; 5 x 7 inches) 8 x 10* (8 x 10 inches) 10 x 15 tab * (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) 2L (178 x 127 mm; 7.0 x 5.0 in ches) B5*[...]

Tray Type Weight Capacity (17 mm or 0.67 inch stacked) Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 15 sheets (10 mm or 0.39 inch stacked) Cards Up to 200 g/m 2 (110 lb index) Up to 4 0 cards (10 mm or 0.39 inch stacked) Output tray All supported media Up to 100 sheets of plain paper (text printing) Set minimum margins The document ma[...]

Media (1) Left margin (2) Right margin (3) Top margin * (4) Bott om margin * Tabloid Super B A3 A3+ Envelop es 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 14.9 mm (0.59 inch) * To achieve this margin se tting on a computer running Win dows, Click the Advan ced tab in the printer driver , and select Minimize Margins . Load media This se[...]

4. Slide the media guide in the t ray to adjust it for th e media size that you have lo aded, and then lowe r the output tray . 5. Pull out the exte nsion on the output tra y. Change print settings You can change print setti ngs (such as paper size or type) from an ap plication or the printer driver. Cha nges made from an ap plication take preceden[...]

To change defa ult settings for all future jobs (Windows ) 1. Click Start , then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and t hen double-click Printers . NOTE: If prompted, en ter the computer a dministrator's p assword. 2. Right-click the printe r icon, then click Pri nt Preferences , or Printing Pre[...]

To print on special or custom -sized medi a (Mac OS X) 1. Load the appropriat e media. For more inf ormation, see Load media . 2. On the File menu, click Page Setup . NOTE: Some Mac OS X 10.5 applicat ions do not have a Page Setup m enu, it is included in th e Print menu. 3. Verify that yo u have se lected the HP device. 4. Select the media size. 5[...]

3. From the applicat ion, open the printer driver: a . Click File , and then click Print . b . Click Properti es, Setup , or Pr eference s . 4. Select the print set tings shortcut you w ant to use. 5. Change any other prin t settings, and the n click OK . 6. Print the documen t. 7. If you print ed on photo media with a tear-off tab, remove the t ab[...]

To print a Web page 1. Make sure that you have paper loaded in the in put tray. 2. On the File menu in your Web bro wser, click Print . TIP: For best resu lts, select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure that the product is the selected printer. 4. If your Web[...]

3 Configure and manage This informat ion is intended fo r the administrator o r individual w ho is responsible for managing the de vice. This section con tains informati on about the following t opics: • Manage the device • Use device management tools • Understand the pri nter status page • Understand the n etwork config uration status rep [...]

Monitor the device Use this tool... to obtain the foll owing informa tion... Device control panel Obtain information about the status of jobs tha t are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • Printer status information: Click the Information tab, and then click a selection in th[...]

Use this tool... to do the following... • Order supplies: On any tab, click the Order Supplies button, and then follow the onscree n instructions. • Support: On any tab, click the Support button, and then select a support option. Toolbox (Windows) • Perform device maintenance tasks: Click the Device Services tab. • Configure ne twork settin[...]

NOTE: For a list of system requirements for the embedded Web server, see Embedded Web serve r specificati ons . Some settings migh t be restricted by the requirement for a p assword. You can open and use t he embedded Web server w ithout being conn ected to the Internet; however, some features will not be availa ble. The embedded We b server (EWS) [...]

You can open the embedd ed Web server by using these methods: • Web browser: In a supp orted Web browse r on your computer, type t he IP address or hostname that has bee n assigned to the device. For example, if the IP ad dress is 123.123.123.12 3, type the fol lowing address int o the Web browse r: http://123.123.123.123 . The IP address and hos[...]

This secti on contains the fo llowing topic s: • Open the Toolbox • Toolbox t abs • Network Tool box Open the Too lbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . - Or - • Right-click the H P Digital Imaging Mo nitor in the taskbar, poi nt to Printer Model Name and the[...]

Tabs Conten ts • Align Printheads: Guides you throug h aligning the printheads. For more information, see Align the printhead . • Clean P rinthe ads: Guides you through cleaning the printheads. For more information, see Clean the printhead . Network Settings Gives information on the network settings. Click Change Settings to ope n the Network T[...]

This secti on contains the fo llowing topic s: • Open the HP U tility • HP Utility Open the HP Utility To open the HP Utility ▲ Click the HP Utility i con in the Dock. NOTE: If the icon does not appea r in the Dock, click t he Spotlight icon o n the right side of the menu ba r, type HP Utility in the box, and then click the HP Utility entry. [...]

If you need to call HP, it i s often useful t o print the Printer Stat us page before calling. 1. Printer Information: Shows device info rmation (such as the p roduct name, mode l number, serial number, and firmware version n umber), and the num ber of pages printed from t he trays. 2. Ink Cartridge Statu s: Shows the estimated ink level s (represe[...]

Understand the network configuration status r eport The network confi guration status report sho ws the network setti ngs for the devic e. 1. General Info rmation: Shows info rmation abo ut the current st atus and conn ection type of the network, and other informat ion, such as the URL of the embedded Web server and the hardw are address of the d e[...]

Configure the device (Windows) You can connect the devi ce directly to a compu ter, or you can share the device among other users on a network. NOTE: Microsoft Internet Explorer 6.0 or hi gher must be inst alled on the co mputer system to run the installation program. Also, you must have administra tor privileges to install a printer driver on Wind[...]

1. In the Found New Hardware dialog box that displays methods for locating the printer driver, sele ct the Advanced option, and th en click Next . NOTE: Do not allow the Found New Ha rdware wizard to perform an automatic search for the prin ter driver. 2. Select the check box for specif ying the driver locati on, and ensure that t he other check bo[...]

Choose the installatio n option for the type of network you have: • Client/s erver networ k: If your network has a comput er acting as a dedicated pri nt server, install the device software on the server, and then install the device software on the client computers. Fo r more inform ation see Insta ll the device on a net work and Install the devi[...]

Install th e printer dr iver using A dd Printer 1. Click Start , then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then doubl e-click Printers . 2. Double-click Add Printer , and then click Next . 3. Select Network Printer or Network Printer Server . 4. Click Next . 5. Do one of t he following: Type in the n[...]

Basic requirement s for sharing in Mac OS X envi ronment include the following it ems: • The Macintosh computers must be communicating on the network using TCP/IP , and they must have IP addresse s. (AppleTalk is not supported.) • The device that i s being shared must be connect ed to a built-in US B port on the h ost Macintosh computer. • Bo[...]

(and you know the HP device is on the network), o r you have already successfully installed HP soft ware and experience problems, try the following: 1. If you are using a comput er running Windows, in the firewall configurati on utility, look for an option to trust compu ters on the local subnet (sometimes called the “scope“ or “zone“). By [...]

Photo card uplo ad • UDP ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220 , 9500 HP device statu s UDP port: 161 Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Uninstall and reinstall the software If your installat ion is incompl ete, or if you conn ected the USB cable to the [...]

9. After the softwa re is installed, connect t he device to your comput er. 10. Press the Power button t o turn the device on. After connecting an d turning on the device, you might have to wait several minutes for all of the Plug and Play even ts to complete. 11. Follow the on scree n instructions. When the softwa re installa tion is complete, the[...]

4 Maintain and troubleshoot This section contai ns the following topics: • Work with ink cartridges • Print and evaluate a p rint qualit y report • Troubleshootin g tips and resources • Solve printing probl ems • Print troubleshoo ting • Print quality trouble shooting • Solve paper-feed pro blems • Solve device manag ement problem s[...]

• Turn off the HP Printer b y pressing the Power butto n located on the pro duct. Wait until the Power light turns off bef ore unplugging the powe r cord or turning off a power strip. If you improperl y turn off the HP Printer, the print carriage might not return to the correct position cau sing problems with t he ink cartridge s and print qualit[...]

Replace the ink cartr idges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program . If you do not already have replacement ink cartridges for the HP Printer, see Order print ing supplies on line . NOTE: At this time, some portions of the HP Web site are available in En glish only. CAUTION: Wait until you hav[...]

5. Twist the oran ge cap to snap it o ff. NOTE: Make sure the plastic tab is enti rely removed and that the label is slig htly torn, revealing the vent chann el. 6. Using the colore d shaped icons for help , slide the ink cartridg e into the empty sl ot until it clicks i nto place and is se ated firmly in t he slot. CAUTION: Do not lift the l atch [...]

Make sure that you insert the ink cartridge into th e slot that has t he same shaped i con and color as the one you are inst alling. 7. Repeat steps 3 th rough 6 for each ink ca rtridge you are rep lacing. 8. Close the ink cart ridge door. Related topics Order printing supplie s online Usage informatio n collection The HP cartridges us ed with this[...]

If you are concerned ab out providing thi s anonymous informat ion, you can make this information inaccessi ble by turning off t he memory chip's a bility to collect t he product's usage infor mation: To turn off usage inform ation collec tion ▲ On the product control pane l, press and hold the R esume button and Network butt on until t[...]

To evaluate the Print Qu ality Diagnostic Page This section include s the follow ing topics: • Ink Levels • Good color bars • Ragged, irregularly streake d, or faded bars • Regular white stre aks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defect s Ink Levels Print and evalua[...]

▲ Look at the Ink Leve l indicators in Li ne 21. If any of the bar level indicators are low, you may need to replace th at ink cartridge. NOTE: Ink level warnings and indicato rs provide estimates for plan ning purposes only. When you receive an ink al ert message, cons ider having a replacement cartrid ge available to avoid possib le printing de[...]

Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are rag ged, irregularly strea ked, or faded, foll ow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the strea ked bar and make sure i t is properly vented. For more informa tion, see Replac e the ink cartri dges . 3[...]

Regular white streaks in the bars If any of the color bars show regula r white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Qual ity Diagnostic report reads PHA TTOE = 0 , align the printer. For more information, see Align the printhead . 2. "If PHA TTOE is not 0," or aligni[...]

Large Black Font Te xt Look at the large- font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try alignin g the printer. If there are strea ks or smears of ink, clean the printhead. Example of good Large-Font Type The letters are sharp and clear - the p rinter is operating correctly. Exampl[...]

Examples of a bad alignment pattern The lines are jagged - align the printer. If tha t does not work, contact HP. If you see no defe cts If you do not see any de fects on the print quality report, th en the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning prope r[...]

• The device is set as the curren t or default printer. Fo r Windows, set it as t he default in the Pri nters folder . For Mac O S X, set it as th e default in the Printer Set up Utility (Mac OS X (v10.4). For Mac OS X (v10.5) open System Preferences , select Pr int & Fax , and then select the device from the Default Printer drop-down list. S[...]

Blank or partial page printed Check the ink leve ls The ink cartridges may be runn ing low on ink. Clean the printhead Complete the prin thead cleaning pr ocedure. For more inf ormation, see C lean the printh ead . The print head may need to be clean ed if the print er was turned off improperly. NOTE: Turn off the HP Printer by pre ssing the Power [...]

Placement of the te xt or graphics is wrong Check how the media i s loaded Make sure the media width and length guides fit snug ly against the edges of the stack of media, and make sure the tray is not overloaded. For mo re information, see Loa d media . Check the media size • Content on a pag e might be cut of f if the document size is larger th[...]

Envelopes prin t incorrectly Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1: Loa d the stack of envelopes correctl y • Solution 2: Ch ec[...]

• Solution 4: Check the printer driver sta tus • Solution 5: Wait un til the product co mpletes the current o peration • Solution 6: Re move all cancelled pri nt jobs from t he queue • Solution 7: Clear t he paper jam • Solution 8: Make sure the print carriage can move freel y • Solution 9: Check the conn ection from the produ ct to you[...]

If this did not so lve the issue, try the next solution. Solution 5: Wait unti l the product completes the cur rent operation Solution: If t he product is performin g another task your pri nt job will be d elayed until the produ ct comp letes the current task. Some documents t ake a long time to print. If nothin g has printed several minutes afte r[...]

Cause: The print carriage had stal led. If this did not solve th e issue, try the next solu tion. Solution 9: Check the co nnection from the produ ct to your computer Solution: Check the connection fr om the product to your com puter. Verify t hat the USB cable is s ecurely plugge d into the USB port on the back of the pr oduct. Make sure the other[...]

Nothing happe ns when I try to print Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Loa d paper in th[...]

Solution 4: Check the pr inter driver status Solution: The printer driv er status might have change d to either offline or stop printing . To check the printe r driver status ▲ In the HP S olution Ce nter, click th e Status tab. Cause: The status o f the printer driver had changed . If this did not solve th e issue, try the next solu tion. Soluti[...]

Solution 8: Ma ke sure the p rint carriage ca n move freely Solution: Unplu g the power cable if it is not already unpl ugged. Check to se e if the print carriage will move freely from one side of the printer t o the other. Do not try to force it to move if it is hung up on somet hing. CAUTION: Be careful not to force th e print carriag e. If the c[...]

The margins are no t printing as exp ected Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the proble m, continue trying the remaining solut ions until the i ssue is resolved. • Solution 1: Check the pri nter margins • Solution 2: Veri[...]

Text or graphics are cut off at the edge of the page Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1: Ch eck the margin se ttings • Solut[...]

If this did not solve th e issue, try the next solu tion. Solution 3: Load the sta ck of papers corr ectly Solution: If the paper is mi sfeeding, it cou ld cause parts of the d ocument to cut off . Remove the stack of paper fro m the input tray, an d then reload the pape r. For more information, see: Load medi a Cause: The paper w as loaded incorre[...]

Solution 2: Load paper in the i nput tray Solution: If the pro duct has only a few sheets rem aining, load more pap er in the input tray. If there is plenty of paper in the input tray, remove the paper, tap th e stack of paper against a flat surface, and rel oad the paper into the input tray. For more information, see: Load media Cause: The product[...]

Wrong, inaccurate, or b leeding colors If your printout has one of t he following pri nt quality proble ms, try the solutio ns in this section for help. • Colors look w rong For example, green w as replaced wi th blue in your p rintout. • Colors run into ea ch other, or look like th ey are smeared on the page. The edges might have a fe athering[...]

If this did not so lve the issue, try the next solution. Solution 3: Check the pap er type Solution: HP recommend s that you use HP papers or any other paper type that is appropriate for t he product. Always make sure the paper you are printing o n is flat. For best results whe n printing images, use HP Advanced Photo Paper. Store specialty me dia [...]

Solution 5: Check the print settings Solution: Check the print settings. • Check the print setting s to see if the color setti n gs are incorrect. For example, check to see if the document is set to pr int in grayscale. Or, check to see if advanced color set tings such as saturatio n, brightness, or color tone, are set to modify the a ppearance o[...]

After cleaning th e printhead, print a pri nt quality repo rt. Evaluate the print quality report to see if the print quality p roblem still e xists. For more information, see: • Clean the printhe ad • Print and evaluat e a print quality re port Cause: The printhead needed to be cleaned. If this did not so lve the issue, try the next solution. S[...]

Solution 2: Check the in k levels Solution: Check the estima te d ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for pl anning purposes only. When you receive a l ow-ink alerts, co nsider having a replace ment cartridge available to avoi d possible printin g delays. You do not need t o replace the ink cart[...]

After cleaning th e printhead, print a pri nt quality repo rt. Evaluate the print quality report to see if the print quality p roblem still e xists. For more information, see: • Clean the printhe ad • Print and evaluat e a print quality re port Cause: The printhead needed to be cleaned. If this did not so lve the issue, try the next solution. S[...]

Solution 2: Use a higher pri nt quality setting Solution: Check the print quality set ting and make sure it is not set too low. Print the image with a high print quality sett ing, such as Best or Maximu m dpi . Cause: The print qu ality setting was se t too low. If this did not solve th e issue, try the next solu tion. Solution 3: Rotate the image [...]

If this did not so lve the issue, try the next solution. Solution 3: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level alerts an d indicators provide es timates for planni ng purposes only. When you receive a low- ink alert, consid er having a replaceme nt cartridge available to avoid possi ble [...]

If prompted, choose your count ry/region, and then click Contact HP for information on calling for techni cal support. Cause: There was a problem with the printhead. Printouts are fa ded or have dull colors Try the followin g solutions if the colo rs in your printout are not as bright a nd intense as you expected. • Solution 1: Check the print se[...]

NOTE: Ink level alerts an d indicators provide es timates for planni ng purposes only. When you receive a low- ink alert, consid er having a replaceme nt cartridge available to avoid possi ble printing de lays. You do not need to replace the ink cartridges until print quality becomes un acceptable. For more information, see: Check the estimated ink[...]

• Solution 3: Print the i mage in a smaller size • Solution 4: Al ign the printh ead Solution 1: Check the print settings Solution: Check the print settings. • Check t he paper type setting to ma ke sure it m atches the ty pe of paper loa ded in the input t ray. • Check the print qua lity setting and ma ke sure it is not set too low . Print[...]

Printouts h ave vert ical streaks Vertical Streaks are streaks th at are parallel to t he direction that t he paper moved through the de vice. Solution: HP recommend s that you use HP papers or any other paper type that is appropriate for t he product. Always make sure the paper you are printing o n is flat. For best results whe n printing images, [...]

If you removed the rear do or to clear a paper jam, replace it. Gent ly push the door forward until it sn aps into place. Cause: The rear doo r was not securel y installed. Ink streaks on the back of the paper Try the following sol utions if there is sme ared ink on the back of you r printout. • Solution 1: Print o n a page of plain p aper • So[...]

Solution 1: Restart the pr oduct Solution: Turn off the product, and then u nplug the power cord. Plug th e power cord back in, and then p ress the Power button to turn on t he product. Cause: The product experienced an error. If this did not so lve the issue, try the next solution. Solution 2: Ma ke sure the p aper is loaded co rrectly Solution: M[...]

If this did not solve th e issue, try the next solu tion. Solution 5: Check for a paper jam Solution: Check for paper debris in the front of the devi ce. Remove any debris yo u find. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams throug h the rear access panel. Ca[...]

Solution 2: Use TrueTy pe or OpenType fonts Solution: Use TrueT ype or OpenType fonts t o ensure that the prod uct is able to print smooth f onts. When selectin g a font, look f or the TrueType or OpenType icon. TrueType icon OpenType icon Cause: The font was a custom size. Some software applications of fer custom fonts t hat have jagged edges when[...]

The product prin ts slowly Try the following sol utions if the product i s printing very slowly. • Solution 1: Use a lower print qualit y setting • Solution 2: Check the ink levels • Solution 3: Conta ct HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provid e the best q[...]

If you receive an error message about the ink cartridges, see Errors (Windows) for more information. This secti on contains the fo llowing topic s: • Clean the printhead • Align the pr inthead Clean the printhead If your printed out put is streaked or has a ny incorrect or missing colors, the printhead might need to be cl eaned. There are two s[...]

To clean the printhead from the Too lbox (Mac OS X) 1. Click the HP Utility icon in the Dock. NOTE: If HP Utilit y is not in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Util ity in the box, and then cli ck the HP Utility entry. 2. Select Clean Pri ntheads and then click Cl ean . To clean the printh ead from the emb[...]

To align th e printhead f rom the embedd ed Web serv er 1. Load letter, A4, or legal unused plain w hite paper into the main input tray. 2. Click the Settings tab, click Device Serv ices in the left pan e, select Align Printer from the drop-do wn list in the Print Qual ity section, and then click Run Diagnostic . Solve paper-feed problems Media is [...]

Pages are skewing • Make sure the m edia loaded in t he trays is align ed to the paper gui des. If need ed, pull out the trays from the device and reload the me dia properly, makin g sure that the paper guides are properly aligned. • Load media i nto the device on ly when it is not pr inting. Multiple pages are bein g picked up • Fan the medi[...]

Check the d evice IP ad dress • To check the IP address of th e device from th e control panel, print the network configuration page. For more information, see Understand the n etwork configuration status report . • Ping the device using the IP address from t he command prompt. For example, if t he IP address is 123 .123.123.123, type the follo[...]

Problems c onnecting to a wired network • If the Networ k light on the device control pa nel does not turn on, ma ke sure that all of the “General n etwork troubl eshooting” con ditions are met . • Though it is not re commended that you assign the device with a static IP address, you might resolve some i nstallation proble ms (such as a con[...]

Make sure the ink cartridges are prope rly install ed 1. Make sure the product is turned on. 2. Open the ink car tridge access do or by lifting from the front right of the prod uct, until the door locks into place. NOTE: Wait until the p rint carriage stop s moving before proceeding. 3. Make sure the ink cartridges ar e inst alled in the correct sl[...]

Software installation suggestions Check the comp uter system • Make sure that your computer is runni ng one of the suppor ted operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows d evice manager, make sure t hat the USB drivers ha ve not been disabled . • If you are usi ng a compu[...]

◦ Compare the IP address listed in the dialo g box and make sure it matches the IP address listed on the network confi guration page. If the IP addresses are different, change the IP addre ss in the dialog box t o match the address on th e network configuratio n page. ◦ Click OK twice to save the se ttings and close the dialog boxes. Problems c[...]

Clear a jam in the device To clear a jam 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams throug h the rear access panel. 2. Check the rear acce ss panel. a . Push the left si de of the rear access panel to the right, and t [...]

• Make sure the outp ut tray is not overly full . • Make sure the media guide are adjusted snug ly against the media, but do not crinkle or bend the med ia. Errors (Windows) • Printhead Problem - The pri nthead appears t o be missing or damaged • Incompatib le Printhead • Printhead problem and advan ced printhead maint enance • Device D[...]

Printhead problem - The fo llowing printhe ad has a problem Use the followin g to correct the error: • Advanced printhead m aintenance • Supplies Advanced printhead maintenan ce WARNING! Only reinstall t he printhead as part of the proced ure for Prin thead Problem error messages To reinst all the pri nthead 1. Make sure that the pro duct is tu[...]

4. Lift the latch h andle on the pri nt carriage. 5. Remove the pr inthead by lifti ng it straight up . Chapter 4 98 Maintain and troubleshoot[...]

6. Clean the print head. There are three areas of t he printhead that need to be cleaned: the plastic ramps on both sides of th e ink nozzles, the edg e between the nozzl es and the elec trical contacts, and t he electrical con tacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touc[...]

b . Use a fresh, lightl y dampened, lin t-free cloth to wi pe any accumulated ink and debris from the edge between the n ozzles and the conta cts. c . Use a fresh, lightl y dampened, lint-f ree cloth to wipe t he plastic ramps on bo th sides of the no zzles. Wipe away fr om the nozzles. d . Wipe the previou sly cleaned areas dry w ith a dry lint-fr[...]

7. Clean the electrical contacts insid e the product. To clean the elec trical contacts i n the product a . Lightly dampen a clean, lint-f ree cloth with bo ttled or di stilled water. b . Clean the elect rical contacts in th e pro duct by wipi ng with the clot h from top to bottom. Use as ma ny fresh, clean cloths as necessary. Clean until no ink s[...]

9. Carefully lower the latch handle. NOTE: Make sure you lower the lat ch handle before reinserting the ink cartridges. Lea ving the latch h andle raised can result in in correctly seated i nk cartridges and problems print ing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shap ed icons for help,[...]

Ink Alert Choose you r error • HP recommends you h ave a replacement avai lable for when pr int quality become s no longer accept able. • The amount of in k in the followi ng cartridge may be l ow enough to cause poor print quality and ca rtridge changes ma y be required soon . HP recommends you have replacement cartridges availabl e to install[...]

Go to: www.hp.com/support . If prompted, choose your country/regio n, and then click Contact HP for in formation on calling for tech nical support. Ink system fai lure Use the followi ng to correct the error: Turn off the product , unplug the po wer cord, and wait 10 se conds. Then , plug the pow er cord back in and turn on the product. If you cont[...]

Use the followin g to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper dete cted does no t match paper size or type selected Use the followin g to correct the error: • Load medi a • Print on special a nd custom-sized medi a • Change print setting s The cartridge cradl[...]

The following cartridges are not intend ed for use in this pri nter as it is curren tly configured Use the followi ng to correct the error: • Replace the ink cartridges • Supplies • HP inkjet suppli es recycling prog ram Printer Offline Your printe r is curre ntly offline Use the followi ng to correct the error: To check if the printer is pa [...]

Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your count ry/region, and then click Contact HP for information on calling for technical su pport. Previously used genuine HP cartridge The following cartridges are previously use d: The genuine HP ink cartri dge was previously used in som e other product. Check the pr[...]

5 Control-panel lights reference The control-panel li ghts indicate status and ar e useful for diagnosing printi ng problems. This section cont ains informati on about the light s, what they ind icate, and what action to take if necessary. • Interpretin g control-panel lights Interpreting control-panel lights 1 2 3 4 5 1 Power button and light 2 [...]

For more in formation, v isit the HP Web site ( www.hp.com/support ) for the latest troubleshootin g information, or product fixe s and updates. Light description/Light pattern Explanation and recommended action All lights are off. The device is off. • Connect the power cable. • Press ( Po wer button). The Power light is on. The device is ready[...]

Light description/Light pattern Explanation and reco mmended action The Power light and the Resume light are on. A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the other, from left to right. The printhead is missing or faulty • Reinstall the prin[...]

Light description/Light pattern Explanation and recommended action The Power light is on and one or more of the ink cartridge lights blink. One or more of the ink cartridges are missing. There is a duplicate cartridge installed in the device. • Install the indicated ink cartridge, and then try to print. Remove and re-insert the ink cartridge a fe[...]

Light description/Light pattern Explanation and reco mmended action The Power light is on, an d the Resume light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almo st depleted and may results in poor print quality. Replace the existing ink cartridges to avoid poor print qual[...]

Light description/Light pattern Explanation and recommended action All lights are on. A non-re coverable error has occurred. Unplug the pow er cord, and then plug the power cord back in, and try printing. (continued) Interpreting control-panel lights 113[...]

A HP supplies This section provides information on HP supplie s for the device. The infor mation is subject to changes, visit the HP Web site ( www.hpsh opping.com ) for the latest updates. You may also m ake purchases through the Web site. • Order printing supplies online • Supplies Order printing supplies online To order supplies online or cr[...]

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consi der h aving a replacement cartridge available to avoid possible printing delays. You do not need to replace cartr idges until prompted to do so. HP media To order media such as HP Premium Paper , go to www.hp.com .[...]

B Support and warranty The information in Maintain and troublesh oot suggests solutions to common problems. If your device is not operating correctly and those suggestions di d not solve your problem, try using one of the following support services to obtain assistan ce. This section contains the following topics: • Obtain electronic support • [...]

Obtain HP telephone supp ort During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provide d online at the following web site: https://launchpad.net/hplip . Click the As k a question button to begin the support process. If you are using [...]

• Valuable troubleshooting information for common pr oblems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support numbers and associated costs listed h[...]

Telephone supp ort numbers For the most current list of telephone support numbers, see w ww.hp.com/support . $IULFD(QJOLVK VSHDNLQJ   $IULTXHIUDQFRSKRQH    ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV$LUHV?[...]

Placing a call Call HP support while you are in front of the com puter and the HP device. Be prepared to provide the following information: • Model number (see Find the device model number • Serial number (located on the back or bottom of the device) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this[...]

Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]

Ink cartridge warranty information The HP cartridge warranty is applicable when the pro duc t is used in its designated HP printing device. This warranty does not cove r HP ink products that h ave been refilled, remanufactured, refur bished, misused, or tampered with. During the warr anty period the product is cove red as long as the HP ink is not [...]

C Device specifications For media and media-handling specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Print resolution • E[...]

System requirements NOTE: For the most current information about supported o perating systems and system requirements, visit http://www.hp.co m/support/ . Operating system compatibility • For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition, only printer drivers and the Toolbox are available. • Linux (For more information, see [...]

• An Internet connection (required for some features) NOTE: You can open the embedded Web server wit hout being connected to the Internet. However, some features will not be available. • It must be on the same side of a firewall as the device. Print resolution Black Up to 1200 dpi with pigmented black ink Color HP enhanced photo quality (up to [...]

D Regulatory information This section contains the following topics: • FCC statement • Notice to user s in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow er cord • Toxic and hazardous substance table • LED indicator statement • Regulatory model number • Declaration of conformi[...]

Notice to users in Korea VCCI (Class B) compliance st atement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 127[...]

LED indicator statement LED indicator s tatement The displa y LEDs meet the r equir ements of EN 6 08 25- 1 . Regulatory model numb er For regulatory identification purposes, you r pr oduct is assigned a Regulatory Model Number. T he Regulatory Model Number for your product is SNPRC-08 03 (HP Officejet 7000 Printer). This regulatory number should n[...]

Declaration of conformity Declaration of conformity 129[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to providing qualit y products in an environmentally sound manner. Design for recycling has been inco rporated into this product. The numb er of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimil ar materials have been designed to[...]

Disposal of waste equipmen t by users in private househo lds in the European Uni on Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its pack aging indicates that this product mu st not be disposed of with y our other household wa ste. Instead , it is your re sponsibility to dispose [...]

qualification status for this product see the Product Data She et or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar . Appendix D 132 Regulatory inform ation[...]

Third-party licenses Third-part y licenses Expat Cop y r ight (c) 19 9 8, 19 9 9 , 2000 Thai Open Sour ce So ftwar e Cent er Ltd P ermis sion is her eb y gr anted , fr ee of c har ge , to an y person obtaining a cop y of this softwar e and assoc iated doc umentati on f iles (the "Softw ar e") , to deal in the Softwar e without r estr icti[...]

OpenSSL Cop y r ight (C) 19 95-19 98 Er ic Y oung (eay@cry ptsoft .com) All r ights r eserved . This pac k age is an S SL implementation wr it ten b y Eri c Y oung (eay@c ryptso ft.com). The implementati on w as w ritten so as to conf orm w ith Netscapes S SL. This libr ar y is fr ee fo r commer c ial and non-commerc ial use as long as the follo wi[...]

The li cence and distr ibution ter ms for an y publically a v ailable v ersi on or deri va- ti ve o f this code cannot be changed . i .e. this code cannot simpl y be copied and put under another distr ibution li cence [inc luding the GNU P ubli c Li cence . ] ======================================================== Cop y r ight (c) 19 98- 2001 The [...]

This pr oduct includes c ryptogr aphic s oftwar e written b y Er ic Y oung (eay@c ryptso ft.com). This pr oduct includes so ftwar e wr it ten by T im Hudson (tjh@crypts oft .com). ======================================================== Cop y r ight (c) 19 98- 2006 The OpenS SL Pr oject . All r ights re served . Redis tributi on and use in s our ce[...]

This pr oduct includes c ryptogr aphic s oftwar e written b y Er ic Y oung (eay@c ryptso ft.com). This pr oduct includes so ftwar e wr it ten by T im Hudson (tjh@crypts oft .com). ======================================================== Cop y r ight 200 2 Sun Micr os ys tems, Inc . ALL RIGHT S RE SERVED . E CC c ipher suite suppor t in OpenS SL ori[...]

Index A accessibility mobility 8 support 8 visual 7 acoustic emissions 125 Add Printer installation 38 administrator settings 26 after the support period 120 align printhead 87 B blank pages, troubleshoot print 56 C cancel print job 24 capacity tray 17 cards guidelines 15 sizes supported 16 tray supporting 17 cartridges. See ink cartridges clean pr[...]

expiration dates 33 lights 108 low ink 67 ordering online 114 part numbers 33, 114 recyc ling 130 repla ce 45 status 26, 33 supported 123 tips 43 warranty 121 yields 123 ink levels, check 44 input tray loading paper 19 locati ng 8 installation Add Printer (Windows) 38 hardware installation suggestions 91 software (Mac OS X) 38 software (Windows) 35[...]

troubleshooting 57 vertical streaks 80 print driver version 117 warranty 121 print quality smeared ink 69 print quality report 48 print settings print quality 68 printer driver settings 20 version 117 warranty 121 Printer Status page print 33 printer status page information on 32 printhead clean 86 printhead, align 87 printheads lights 108 ordering[...]

media not picked up from tray 88 missing or incorrect information 56 multiple pages are picked 89 paper-feed problems 88 power 55 print 55 print quality 69 printer status page 32 skewed pages 89 slow print 55 tips 54 troubleshooting hardware installation suggestions 91 installation issues 91 lights 108 print 57 software installation suggestions 93 [...]

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© 2009 Hewlett-Packard Development Compan y, L.P. www.hp.com/support[...]