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HP (Hewlett-Packard) 339820-002 manual

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Table of contents for the manual

  • Page 1

    HP KVM Serv er C ons ole S w itc h Maint enance and Se r v ice Gui de May 2006 (Second Edition) Part Number 339820-002[...]

  • Page 2

    © Copyright 2005, 2006 Hewlett- Packard Development Company, L.P. The information contained herein is subject to change without no tice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and servi ces . Nothing herein should be construed as co nstituting an add itional warr[...]

  • Page 3

    Contents 3 C on te nts Customer se lf re pair ........................................................................................................... ........... 6 Parts only warr anty service .................................................................................................... ..................... 6 Illustrated pa rts cata log [...]

  • Page 4

    Contents 4 When the local user cannot vi ew the OSD copy right notice ................................................................ 47 When the local user cann ot view the OSD fl ag ................................................................................. 48 When the OSD is distor ted or not readable .....................................[...]

  • Page 5

    Contents 5 Compatible consol e switch models ............................................................................................... ............. 62 Compaq Server Console Switch ................................................................................................... ... 62 HP IP Cons ole Sw itch .................................[...]

  • Page 6

    Customer self repair 6 C u st omer s elf r epair HP products are designed with many Customer Self Re pair (CSR) parts to minimi ze repair time and allow for greater flexibility in perf orming defective parts re placement. If during the di agnosis period HP (or HP service providers or service partners) identifies that the r epair can be accomplished[...]

  • Page 7

    Customer self repair 7 • Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont ég[...]

  • Page 8

    Customer self repair 8 In base alla disponibilità e alla località geografica , le parti CSR vengono sp edite con consegna entro il giorno lavorativo seguente. La consegna nel gior no stesso o entro quattro ore è off erta con un supplemento di costo solo in alc une zone. In caso di necessità si può richiedere l'assi stenza telefonica di un[...]

  • Page 9

    Customer self repair 9 stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Cu stomer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in No rdamerika finden Sie au[...]

  • Page 10

    Customer self repair 10 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente ( http://www.hp.com/go/selfrepair ). Se r v i c io de gar antía e x c lu si v o d[...]

  • Page 11

    Customer self repair 11 G arant ieser vice " P ar ts O nly " Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos ver vangende onderdelen ter beschikking stellen. Voor de Parts Only garantieservice is vervanging door CSR-onderdel[...]

  • Page 12

    Customer self repair 12[...]

  • Page 13

    Customer self repair 13[...]

  • Page 14

    Customer self repair 14[...]

  • Page 15

    Customer self repair 15[...]

  • Page 16

    Illustrated parts catalog 16 Illus tr ated par ts catalog In this section Exploded view .................................................................................................................. ..................... 16 System co mponents .......................................................................................................[...]

  • Page 17

    Illustrated parts catalog 17 Item Description Original spare part number Modified spare part number Customer self repair (on page 6 ) 3 SPS—BRKT, EXPSN MOD, KVM/IP 306808-001 — No 3 4 SPS—ADPTR, INTFC, KYBD/VID/MSE, PS/2 286597-001‡ See requirement 396632-001 No 3 5 SPS—ADPTR, INTFC, KYBD/VID/MSE, USB 340388-001‡ See requirement 396633-[...]

  • Page 18

    Illustrated parts catalog 18 2 Optional: Opzionali—Parti la cui riparazione da parte del clie nte è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne rich iede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di ga ranzia previsto per il prodotto. 3 No: Non CS[...]

  • Page 19

    Illustrated parts catalog 19 S ystem compon ents Item Description 1 KVM Server Console Switch 2 Expansion Module[...]

  • Page 20

    Illustrated parts catalog 20 Item Description 3 PS/2 Interface Adapter 4 USB Interface Adapter 5 UTP CAT5 cable[...]

  • Page 21

    Replaceable spare parts 21 R eplacea ble spar e par ts In this section HP KVM Server Console Switch spar es kit ........................................................................................ ......... 21 Console switch hard ware spar es kit............................................................................................. ......[...]

  • Page 22

    Replaceable spare parts 22 C ons ole s w itc h har d w ar e s par e s kit 341519-001 SPS—HDWE, MNT KIT, CNSL, KVM SWT[...]

  • Page 23

    Replaceable spare parts 23 Inte rface ada pter s par e s kits Description Original spare part number Modified spare part number SPS—ADPTR, INTFC, KVM, USB 340 388-001‡ See requirement 396633-001 SPS—ADPTR, INTFC, KYBD/VID/MSE, PS/2 286597-001‡ See requirement 396632-001 SPS—ADAPTER, SERIAL INTERFACE* 375203-001‡ See requirement 396634-0[...]

  • Page 24

    Replaceable spare parts 24 Expansi on module s par e s kit Description Original spare part number Modified spare part number SPS—BD-EXPN MOD, KYBD/VID/MSE 286 600-001‡ See requirement 396635-001 ‡ REQUIREMENT: For Customers in the EU only. The use of the Original Spare part is regulated by RoHS legislation§. If your unit contains a part that[...]

  • Page 25

    Replaceable spare parts 25 Expansi on module har dw ar e spar es kit 306808-001 SPS—BRKT, EXPSN MOD, KVM/IP UTP CA T5 cable spar es kit Description Spare part number SPS—CBL, KYBD/VID/MSE, CT5, 3FT 286592-001 SPS—CBL, KYBD/VID/MSE, CT5, 6FT 286593-001 SPS—CBL, KYBD/VID/MSE, CT5, 12FT 286594-001 SPS—CBL, KYBD/VID/MSE, CT5, 20FT 286595-001 [...]

  • Page 26

    Replaceable spare parts 26 Se r i al cable s par e s kit 154020-001 SPS—CA & HDWE KIT, MISC[...]

  • Page 27

    Removal and replacement procedures 27 R e mo v al and r eplace ment pr ocedur es In this section Safety consid erations .......................................................................................................... .................... 27 Required tools ....................................................................................[...]

  • Page 28

    Removal and replacement procedures 28 R emo va l and r eplaceme nt pr ocedur e tips After completing all necessary remo val and replacement procedures, power on any attached devices to be sure that all components are operating properly. IMPORTANT: As you are removing the console switch compon ents, be sure to retain the sc rews in a safe place and [...]

  • Page 29

    Removal and replacement procedures 29 Item Description 1 Server 2 Expansion module 3 Console switch 4 USB Interface Adapter 5 PS/2 Interface Adapter R emo v ing the cons ole s w itc h si de -mount har d w ar e 1. Remove the screws se curing th e console switch to the rail. 2. Remove the cage nu ts, if necessary. 3. Lift the side-mounting brackets u[...]

  • Page 30

    Removal and replacement procedures 30 4. Remove the screws se curing the side-mou nting brackets to the console switch. R emo v ing the cons ole s w itc h s tandar d-mo unt har dw ar e 1. Remove the screws se curing th e console switch to the rail.[...]

  • Page 31

    Removal and replacement procedures 31 2. Slide the console switch out of the rack. 3. Remove the cage nu ts, if necessary. 4. Remove the screws se curing the 1U brackets to the console switch.[...]

  • Page 32

    Removal and replacement procedures 32 R emo v ing the cons ole s w itc h can tile v e r -mo unt har d w ar e 1. Remove the screws se curing th e console switch to the rail. 2. Remove the clip nuts or cage nuts, if necessary. 3. Remove the screws se curing the 1U brackets to the console switch. R eplac ing the conso le s w itc h si de -mount har dw [...]

  • Page 33

    Removal and replacement procedures 33 2. Attach the side-mounting brackets to the consol e switc h using the four screws you removed. 3. Slide the side-mounting bracket tabs into th e U locations on each side of the rack.[...]

  • Page 34

    Removal and replacement procedures 34 4. Secure the console switch to the rails using four self-tapping scre ws, two on each side. Type B—square-hole rails 1. Remove the four screws, two on ea ch side, from the console switch. 2. Attach the side-mounting brackets to the consol e switc h using the four screws you removed.[...]

  • Page 35

    Removal and replacement procedures 35 3. Slide the side-mounting bracket tabs into the U locations on each side of the rack. 4. Install four cage nuts into the side-mounting bracket U locations. 5. Secure the console switch to the rails, using four M-6 screws, two on each side. R eplac ing the conso le s w itc h st andar d-moun t har d w ar e 1. Re[...]

  • Page 36

    Removal and replacement procedures 36 2. Attach the 1U brackets to the console sw itch using the f our screws you removed . 3. Install a cage nut behind each rear rail if they have not already been installed. 4. Slide the console switch into the rear of the 1U produc t.[...]

  • Page 37

    Removal and replacement procedures 37 5. Secure the console switch to the rails usin g two M-6 screws, one on each side. R eplac ing the conso le s w itc h cantile v er -mo unt har dw ar e Type A—round-hole rails 1. Remove the four screws, two on ea ch side, from the console switch. 2. Attach the 1U brackets to the console sw itch using the f our[...]

  • Page 38

    Removal and replacement procedures 38 3. Install up to six clip nuts. 4. Secure the console switch to the rails, usin g the appropriate number of T-25 Torx screws. Type B—square-hole rails 1. Remove the four screws, two on ea ch side, from the console switch.[...]

  • Page 39

    Removal and replacement procedures 39 2. Attach the 1U brackets to the console sw itch using the f our screws you removed . 3. Install up to six cage nuts.[...]

  • Page 40

    Removal and replacement procedures 40 4. Secure the console switch to the rails us ing the appropriate number of M-6 screws. R emo v ing the e xpansi o n module 1. Disconnect all cabling. NOTE: Identification labels are provided on the UTP CAT5 cables to mark the ports to which they are connected. 2. Remove the expansion module from the rack. If th[...]

  • Page 41

    Removal and replacement procedures 41 If the expansion module was side-mounted to the rack, remove the bottom screw and lift the expansion module away from the rack. -or-[...]

  • Page 42

    Removal and replacement procedures 42 If the expansion module was rail-mounted, remove the two screws and ca ge nuts securing the expansion module to the internal rack rail. R eplac ing the e xpansi on module 1. Mount the expansion module into the ra ck. 2. Reconnect the cabling according to the identifica tion labels provided on the UTP CAT5 cable[...]

  • Page 43

    Removal and replacement procedures 43 R emo v ing and r eplac ing the e xpansi o n module har d w ar e Remove the screws securing the ha rdware to the expansion module. To replace the component, reverse the removal procedure. R emo v ing the int erface ada pter IMPORTANT: The cables on the PS/2 Interface Adapter have a locking mechanis m to provide[...]

  • Page 44

    Troubleshooting 44 T r oubleshooting In this section Troubleshootin g sequ ence ....................................................................................................... ................ 44 Diagnosing th e prob lem ......................................................................................................... ...............[...]

  • Page 45

    Troubleshooting 45 Has the customer performed the Run Diagnostics feature? 1. Ask the customer to perf orm Run Diagnostics (" Runnin g System Diagnostics " on page 56 ). NOTE: In a cascaded configuration, the Run Diagnostics feature does not perform diagnostics on cascaded console switches. The Run Diagnost ics feature must be performed l[...]

  • Page 46

    Troubleshooting 46 Di agnosing the pr oblem This section covers the steps to quickly isolate a problem. When the activity light indicator is not on 1. Ask the customer to be sure that the console swit ch is powered on and that the power source is valid. 2. Ask the customer to be sure that the cable connections are correct (" Are the cable conn[...]

  • Page 47

    Troubleshooting 47 5. Ask the customer if the UTP CAT5 cables being used are the correct cable length ( " Connection length table " on page 74 ). 6. Ask the customer if the standard UTP CAT5 cables supp lied by HP are being used. The cables being used must be unshield ed twisted pair, utilizing all four pairs of wires. 7. Ask the customer[...]

  • Page 48

    Troubleshooting 48 When the local user cannot view the OSD flag Ask the customer to preview the pref erences selected in the OSD to determine if the local port display has been disabled or set to time out. If the preferences ar e set not to display the OSD flag or to have the flag time out, then the OSD flag does not display. When the OSD is distor[...]

  • Page 49

    Troubleshooting 49 When the video resolution is distorted Ask the customer to refer to the connection length table (on page 74 ).[...]

  • Page 50

    Frequently asked questions 50 F r equentl y ask ed questions In this section Are the expansion module ports hot- pluggable? .................................................................................. ....... 50 Are the interface adapt ers hot-pl uggable? ...................................................................................... .[...]

  • Page 51

    Frequently asked questions 51 Ar e the se r v er connecti ons on the co nso le s w itc h hot - pluggable? Yes. Can the co nsole s w itc h be mounted in a r ound-ho le r ack? Yes, the console switch can be mounted in a roun d-hole rack using the stan dard-mount installation (" Replacing the console swit ch standard-mount hardware " on page[...]

  • Page 52

    Frequently asked questions 52 NOTE: You can also press the Ctrl key twice within one second to la unch the OS D. You can use this key sequence in any place you see Print Scrn. Ho w do I cascade co nso le s w itc hes? Refer to "Cascading co nsole switches (on page 62 )." Ho w do I change the k e y boar d language? Language-specific keyboar[...]

  • Page 53

    Frequently asked questions 53 Ho w do I look at m y interf ace adapte r f irm w ar e v ersi on? Refer to "Displaying the interface adapter firmware version (on page 57 )." Ho w do I turn the sc r een sa v er of f? 1. From the Security dialog box, deselect Enable Screen Saver. 2. Click OK to save settings. To immediately activate the scree[...]

  • Page 54

    Frequently asked questions 54 Wh y can r emot e HP IP Co nso le S w itc h us er s not acce ss se r v ers attac hed to a cas caded HP KVM Se r v er C ons ole Swi t c h ? In order for remote HP IP Console Switch users to access servers attached to a cascaded HP KVM Server Console Switch, the HP KVM Server Consol e Switch must be in Free Mode or have [...]

  • Page 55

    Diagnostic tools 55 Diagno sti c tools In this section Activating Run Diagnost ics ..................................................................................................... ................. 55 Running System Diagnost ics..................................................................................................... ...............[...]

  • Page 56

    Diagnostic tools 56 A passed test is indicated with a green circle, and a failed test is indicated by a red X. The test is complete when the last test symbol displa ys. 4. (Optional) If you have any offlin e interface adapters, you can click Clear to remove them from the list. 5. (Optional) If you have any suspec t interface adapters, you can click[...]

  • Page 57

    Displaying the firmware version 57 Displa y ing the f i r m w ar e v ersi on In this section Displaying the console sw itch firmware version ................................................................................. ......... 57 Displaying the interface adapter firmware version ................................................................[...]

  • Page 58

    Displaying the firmware version 58 4. Click IA to access the IA Selection dialog box to view individual interface adapter cable version information. The IA Selectio n dialog box is displayed. 5. To view the selected inte rface adapter cable, click Version. The IA Version dialog box is displayed. 6. Click X to exit.[...]

  • Page 59

    Updating the firmware 59 Updating the f irm w ar e In this section Updating the consol e switch firmware........................................................................................... ............ 59 Updating the cascaded co nsole switch firmware .................................................................................. ...... 5[...]

  • Page 60

    Updating the firmware 60 The update process has three up dates—Loading Application Firm ware, Loading Graphics Chip, and Loading System Data. You see a progress bar fo r each of those three updates. The firmware update is not done until all of the updates have been loaded. When the firmware is updated, the following message indicating "U pda[...]

  • Page 61

    Updating the firmware 61 2. Click IA. The IA Selection dialog box is displayed. 3. Select the individual inte rface adapter, and click Version. The IA Version dialog box is displayed. 4. Click Load Firmware.[...]

  • Page 62

    Cascading console switches 62 C asc ading console s w itc hes In this section Compatible consol e switch models ............................................................................................... ............ 62 Cascading an HP KVM Server Console Switch wi th another HP KVM Serv er Console Switch .......................... 63 Cascading [...]

  • Page 63

    Cascading console switches 63 HP IP Console Switch CAUTION: Do not use interface adapters to cascade HP IP Console Switches with console switches. If interface adapters are used to cascade these pr oducts, undesirable operations might occur. CAUTION: While cascading console switches, be sure that the console switch is cascaded below the HP IP Conso[...]

  • Page 64

    Cascading console switches 64 22. Update all interface adapter firmware (" Updating the interface adapter firmware " on page 60 ). The following figure show s an HP KVM Server Console Switch cascaded to another HP KVM Ser ver Console Switch. The top console switch is the main co nsole switch, while the bottom console switch is the cascade[...]

  • Page 65

    Cascading console switches 65 Item Description 6 KVM cable 7 Local port 8 Cascaded console switch * not shown Ca scading a Co mpaq Ser v er C onso le S w itc h w ith an HP KVM Ser v er Co nsol e S w itch 1. Mount the console switch es in the rack. 2. Connect the local port KVM cable to the console switch. 3. Connect a UTP CAT5 cable to the server c[...]

  • Page 66

    Cascading console switches 66 Example of a Compaq Server Cons ole Switch cascade configuration Item Description 1 Server 2 KVM cable 3 PS/2 Interface Adapter 4 UTP CAT5 cable 5 Main Compaq Server Console Switch 6 Local port 7 Cascaded console switch Ca scading an HP KVM Serv er Co nso le S w itc h w ith an HP IP Co nso le S w itc h NOTE: To perform[...]

  • Page 67

    Cascading console switches 67 2. Locate a UTP CAT5 cable and connect one end to the server connection port (" Components " on page 71 ) on the cascaded HP KVM Server Consol e Switch. 3. Connect the other end of that same UTP CAT5 cabl e to the RJ-45 port on the interface adapter. 4. Connect the interface adapter to the appropriate ports o[...]

  • Page 68

    Cascading console switches 68 Example of an HP IP Console Switch cascade configurati on Item Description 1 Server 2 PS/2 Interface Adapter or USB Interface Adapter* 3 UTP CAT5 cable 4 UTP CAT5 cable 5 KVM cable 6 Main HP IP Console Switch 7 Local port 8 Cascaded HP KVM Server Console Switch * not shown[...]

  • Page 69

    Viewing and selecting ports and servers 69 V ie w ing and selec ting por ts and serv ers In this section Viewing se rvers ................................................................................................................ ...................... 69 Viewing the Po rt column ................................................................[...]

  • Page 70

    Viewing and selecting ports and servers 70 Port number of the first console switch Port number of the cascaded console switch Server Status Icon displayed (" Viewing the Server Status column " on page 70 ) Description 02 The servers are connected to an expansion module so they are using the same port. You can tell that the expansion modul[...]

  • Page 71

    Component identification 71 C ompone nt i d en tif icati on In this section Components ..................................................................................................................... ..................... 71 EID Location for th e interfac e adapter ...............................................................................[...]

  • Page 72

    Component identification 72 recognize and manage attached peripherals, such as the interface adapter, and assigns paths for data transmission. The EID is located on the back of the interface adapter. Ser ial numb er lo ca tion You must provide the serial number to HP when reques ting information or ordering spare parts. The serial number for the co[...]

  • Page 73

    Specifications 73 S pec if ic ati ons In this section Console switch spar es specif ications ........................................................................................... ............. 73 Connection leng th table ........................................................................................................ ..................[...]

  • Page 74

    Specifications 74 C onnec ti on length t able The console switch offers optimum video performance when the distance between the server and console switch is 15.24 m (50 ft) or less (1280 x 1024 at 75 Hz ). The system is capable of operation at distances up to 30.48 m (100 ft) at reduced video resolutions (800 x 640 at 60 Hz, wor st case). 1280 x 10[...]

  • Page 75

    Technical support 75 T ec hni cal suppo r t In this section Before you contact HP.......................................................................................................... ................... 75 HP contact in format ion ......................................................................................................... ........[...]

  • Page 76

    Acronyms and abbreviations 76 A c r on y ms and abbr e v iati ons CRC cyclic redundant checks EID electronic identification number EPR engineer problem resolutio n IA interface adapter KVM keyboard, video, and mouse OSD on-screen display RAM random access memory RMA return material authorization USB universal serial bus UTP unshielded twisted pair [...]

  • Page 77

    Index 77 2 286597-001 SPS-ADPTR, INTFC, KYBD/VID/MSE 23 3 340386-001 SPS-SWITCH, SVR CNSL, KVM, 0 x 1 x 8 21 340387-001 SPS-SWITCH, SVR CNSL, KVM, 0 x 2 x 16 21 340388-001 SPS-ADPTR, INTFC, KVM, USB, 1PK 23 341519-001 SPS-HDWE, MNT KIT, CNSL, KVM SWT 22 375203-001 SPS-ADAPTER, SERIAL INTE RFACE 23 396630-001 21 396631-001 21 396633-001 23 A accessi[...]

  • Page 78

    Index 78 L languages, keyboard 52 local user, cannot view OSD 47, 48 M Main dialog box 70 management tools 55 monitor 50 mouse 50 O OSD, cannot view 47, 48, 49 OSD, launching 51 P port, viewing and selecting 53 powering down 51 powering on problems 46 R rack mounting hardware 51 rack-mounting configurations 51 removal and replacement procedures 27 [...]