HanlongHanlong UC842 manual

support@hanlongtek.com Nanjing Hanlong T echnology Co ., Ltd USER GUIDE UC8 42 V er sion:1.0.3.59 GIG ABIT COL OR IP PHONE 86-25-84608050[...]

Notices Information Notices Information Copyright Copyright © 2005 - 2013 Nanjing Han long T echnolog y CO., L TD. All rig hts reserved. Nanjing Hanl ong T echnolo gy Co., L TD. owns all the right t o revise and change this docum ent at any tim e. And all the illustrations and instructi ons in this paper are su bject to the copyright protection of[...]

Notices Information 2 Cleaning T o clean the device, use an anti-static c l oth. Please avoid clea ning liquids as they might damage the surface or interna l electronics of the phone.[...]

Table of Content 3 T able of Content Notices Information ........................................................................................................................ 1 Copyright ............................................................................................................................... ... 1 Safety cautions ..........[...]

Getting Started 4 Reject Anony mous .................................................................................................................. 50 Call Mute ............................................................................................................................... . 51 DND .................................................[...]

Getting Started Getting S t arted Packing List The package c ontains the following parts, ple ase check if all the item s are not m i ssed: 1. The phone device 2. The footstand 3. Handset 5[...]

Getting Started 4. Headset cord 5. Power adapter 6. Ether net cable 6[...]

Getting Started 7. Quick installation refere nce Phone Inst allation 1. Attach the Fo ot stand 7[...]

Getting Started 2. Connect the Handset and optional Headset 8[...]

Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, t he system boots u p and performs the follo wing steps: Automatic Phone Initialization The phone finish es the initialization process by loading the saved configurat ion. The phone LCD screen will displ ay "Booting" 9[...]

Getting Started And then show “Initializing “during the initializat ion. By default the p hone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet m ask, default gateway , DNS server . 1 0[...]

Getting Familiar with Your Phone Getting Familiar with Y our Phone Hardware Component s Preview Item Description LCD screen T o Presentation all informati on about the date& time, accounts, soft keys, messages, calls and other s o me inform ation. Power Indicator LED T o indicate the power status Line keys The phone supp orted up to 4 accounts [...]

Getting Familiar with Your Phone Right arr ow key: T o move right of the selection shows on the screen. Left arrow key: To m ove left of the selection shows on the screen. Down arrow key: T o move down of the se lection shows on the screen. 1. T o return to idle scr 1 2 een. 2. T o cancel the information or call on the screen. Mute key 1. T o mute [...]

Getting Familiar with Your Phone Blinked red: A call incom ing Steady orange: During a call Blinked orang e: Public Hold Blinked green : Private Hold Light Drown: Unregistered Speaker Press this button to place a call i n hands-free mode. Redial T o dial the previous dialed number . T o act as send key . Vo l u m e To decrease the volume. To increa[...]

Getting Familiar with Your Phone Icon Preview Icon Description Network avail able Network down Registered succeed Unregistered Speakerphone m ode Handset m ode Headset mode V oice messages T ext message Mute Do Not Disturb Hold Dialed calls Received calls Missed calls Forward calls 1 4[...]

Getting Familiar with Your Phone Confe rence Keypad lo cked Keypad unloc ked 1 5[...]

Getting Familiar with Your Phone 1 6 Line Key Function Overview Line Speed Dial BLF BLF List V oice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Confe rence Forward T ransfer Hold DND Redial[...]

Getting Familiar with Your Phone 1 7 Call Return Record URL Record Paging Group Listeni ng Public Hold Private Hold Shared Line URL[...]

Basic Features Configuration Basic Features Configuration This part will m ainly introduce the basic configuration as the T ime, Language, and V olume… W eb Login 1. Get the IP address: Press Menu → St at us → Inform ation. 2. Input the IP Address in the web browser . 3. Input the user name (default is admi n), password (defa ult is admin). 4[...]

Basic Features Configuration Note: The PC and phone should be in the same segm ent. When register the accounts in web and the server port is n ot “5060”, then “SIP Server” should be set as “SIP Server ’ s IP address: server port.”, for exam ple, “192.168.0.122:5090”. Administrator Password The password is mainly us ed for login th[...]

Basic Features Configuration 2 0 Note: When you use the web interface: user name: admin password: admin(default) Language The default Phone i nterface language is English. T o change the language via Phone inter face 1. Press Menu → Settin g → Basic Settin gs → Language.[...]

Basic Features Configuration 2. Press or Save soft key to s ave the configuration. T o change the language via W eb Interface 1. Phone → Preference → W eb Language 2. Select the nec essary one. 3. Press to save the confi guration. 2 1[...]

Basic Features Configuration Note: All languages may no t be available for sel ection. The available language s depend on the language packs currently loaded to th e IP phone. Ti m e a n d D a t e The time and date s how on the idle page, and it can be set and change by SN TP server automatica lly or manua l setting. T o configure the time a nd Dat[...]

Basic Features Configuration T o configure time and date manually 1. T o press Menu → Setting → Basic setting → Ti m e & D a t e → M anual Settings 2. Press and or change the right time, or you can in put the right time. 3. Press or Save soft key to s ave the configuration. T o configure the Time & Date Format 1. T o press Menu → [...]

Basic Features Configuration T o configure the DHCP ti me 1. T o press Menu → Setting → Basic setting → DHCP time 2. Press and or press to change between Disable and Enable. 3. Press or Save soft key to s ave the configuration. T o configure the Time and Date by web interface 1. Login Login nam e: ad min, password: a dmin(default) 2. Network [...]

Basic Features Configuration T o change the T ime Zone and Date Display Format via web inter face 1. Setting → Pr eference → Ti me Zone 2. Select the nec essary one. 3. Press to save the confi guration. Note: If the IP Phone cannot ob tain the time and date from the Simple Network T ime Protocol (SN TP) server , please contact your syste m admi[...]

Basic Features Configuration T o adjust the Ring T one T ype via W eb Interface 1. Account → Advanced → Account Ring T one 2. Select the wanted one 3. Click to save the c onfiguration. T o configure Distinctive Ring T one V ia Phone Interface 2 6[...]

Basic Features Configuration 1. Press Directory 2. Select the tar get contact 3. Press Detail soft key to edit the contact. 4. Press and to select the w anted Ring T one for the contact 5. Press Save soft key to s ave the contact. T o configure Distinctive Ring T one V ia W eb Interface 1. Directory → Directory → Contact 2. Choose the Ring T on[...]

Basic Features Configuration 2 8 Vo l u m e Y ou can adjust the volume for the phone by the volume keys: and . T o adjust the Ring tone volume 1. Option 1: T o press and on th e idle p age[...]

Basic Features Configuration 2. Option 2: T o press and during the call is ringing. T o adjust the handset volume T o press and during a call in handset mode . T o adjust the headset volume T o press and during a call in headset m ode. T o adjust the speaker V olume T o press and during a call in speaker mode . 2 9[...]

Basic Features Configuration W allp aper T o change the preferred one picture for you by the follo wing steps: T o change the wallpaper 1. T o press Menu → Display → wallpaper 2. Press and or press Switch soft key to display the different pictures. 3. Press or Save soft key t o save th e selected picture as the wallpa per . 3 0[...]

Basic Features Configuration Screen Saver There are three types of screen saver: Backligh t off, T ime & Logo an d Photo Switch. T o enable screen saver via Phone 1. T o press Menu → Display → Screensaver ... 2. Press and or press Switch soft key to Choose the T ime-out as 1 min or 2/5/10/30 minute. 3. Enter the Screensaver T ype to c hoose[...]

Basic Features Configuration T o upload screen saver via W eb 1. Setting → Preference 2. Choose the pict ure wanted to use as screen saver 3. Click to save the uplo ad picture Directory In the directory , you can add or delete yo ur friends, business partner or anyone others’ phone No. so you will no t forget their num b er . Or put some anonym[...]

Basic Features Configuration A. T o add contacts list into local dir ectory T o add contacts manually 1. Press Menu → Directory → Local Contacts 2. Press Add soft key . 3. Enter the necessary inform ation as Name, Phone num b er… 4. Press save soft key or to add the cont acts successfully . T o add contacts from history 1. Press History soft [...]

Basic Features Configuration T o add contacts via web interface 1. Click Director y 2. Enter the name, number and som e other information. 3. Press and then press button. 3 4[...]

Basic Features Configuration B: T o add contacts into blacklist T o add blacklist manually 1. Press Menu → Directory → Blacklist 2. Press Add soft key . 3. Enter the necessary inform ation as Name, Phone num b er… 4. Press save soft key or to add the cont acts successfully . T o add blacklist from history 1. Press History soft key or press Me[...]

Basic Call Features Basic Call Features Place a Call There are three ways to di aling a call: Ha ndset, Headset and Hands-free speakerp hone. T o place a call by Handset 1. Pick up the ha ndset, or press a line key an d dial the necessary num ber . 2. Press or press the send softkey , then the call is sending. T o place a call by Headset: 1. Press [...]

Basic Call Features End a Call Here shows to end a call during three m ode: T o end a call by Handset 1. Press the Cancel soft key or hang up the handset. T o end a call under Headset Mode 1. Press the Cancel soft key or press . T o end a call under hands-free speakerp hone Mode 1. Press the Cancel soft key or press . Note: 1. During the conference[...]

Basic Call Features 1. Option 1: Press directly . 2. Option 2: Press Answer soft key . 3. Option 3: Press the Li ne key (flashes red). Moreover , some other a ction can be done by soft key when the c all is coming. 1. T o press the Reject soft key to reject t h e call. Or press to reject the current call. 2. T o press Forward to forward to another [...]

Basic Call Features T o Disable Auto Answer via W ebpage 1. T o Click Account → Advanced 2. T o choose No for the Auto Answer . 3. T o click Saveset to sa ve the configur ation. Call Hold When use hold feature, the Hold icon wi ll show on the display . T o make a call on hold d uring three modes: T o hold a call under handset mode: 3 9[...]

Basic Call Features 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the c all on hold. T o hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the c all on hold. T o hold a call during the speaker mode: 1. Press Hold soft key or to hold t[...]

Basic Call Features 2. Enter the number that transfer to, and press the send soft key or . 3. Start t h e second conversation, press or transfer soft key , then, transfer completed. NOTE: T o transfer calls across SIP dom ains, SIP servic e providers must support transfer across SIP domains. Blind transfer wi ll us ually use the prim ary account SI[...]

Basic Call Features Call Conference This IP Phone supports up to 5-way conference. 5-way confer ence 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a confe rence 2. A press line 2 key , the call is placed on hol d. 3. A enter the n umber of C and the n press send soft key or . 4. C answering the call. 5. A p[...]

Basic Call Features Note: 1. If C does not answer the call, A can back t o continue the conversati on with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the c all, A &C or A &B conversation cont inues. 3. The conference feature is not available on all servers. For more info rmation, contact yo ur system admi[...]

Basic Call Features T o configure always forward W ith this feature, all incoming calls will forw ard immediately to configured number . 1. Press Menu → Features → Call forward → Always Forward. 2. Press and or press to select the enabl e choice 3. Enter the forward to num ber and on code (optional), off code (optional ). 4. Press or Save sof[...]

Basic Call Features T o configure no answer forward No Answer Forward: Incoming calls are forw arded if not answered after some time. 1. Press Menu → Features → Call forward → No answer forward. 2. Press and or press to select the enabl e choice 3. Enter the forward to num ber and on code (optional), off code (optional ). 4. Press or Save sof[...]

Basic Call Features T o configur e Forward via W eb Interface 1. Setting → Feature 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Num b er 4. (Optional) fill the on/of f code 5. Click to save the c onfiguration 4 6[...]

Basic Call Features 4 7 T o cancel the forward feature via Phone Interface 1. Option 1: T o press the key to disable the forward feature. 2. Option 2: Press Men u → Features → Call forward → Always/Busy/No answer Forward Press and or press to select the disable choice Press or Save soft key to s ave the configuration. T o cancel the forward f[...]

Basic Call Features 1. When the phone is ringing, press Forward soft key . 2. Enter the forward number . 3. Press or press the send sof t key , then the call is f orwarded. Note: If the Programm able Key or line key is set as BLF , when an incoming call ringing, press this BLF key directly to realize the dynamic forward. Call Return This feature al[...]

Basic Call Features 1. Click Function k eys → Line key . 2. Select the desired Li ne key and select Call Retur n in the T ype. 3. Click the to save the configuration. Hide Caller ID Just enable the an onymous call feature, you c an set your ID do not appear on the other phone that you called. T o configure anonymous call 1. Press Menu → Feature[...]

Basic Call Features 2. Press and or press key to se lect the disable choice in Anonymous Call filed. 3. Press or Save soft key to s ave the configuration. Reject Anonymous If you do not want t o be disturb by anonymous calls, you ca n set the reject anonymous cal l features, so you will no t hear the unknown calls T o configure r e jecting anonymou[...]

Basic Call Features 3. Press or Save soft key to s ave the configuration. Call Mute When you use the Mu te feature, the other parties will not hear your vo ice while you can hear their voice. Call m ute applies to all modes (handset, headset, and sp eakerphone). T o mute the call during a call (including a confer ence call) 1. Press the mute key , [...]

Basic Call Features T o enable DND feature 1. Press the DND soft key when the phone i s idle, and then shown on the LCD . T o disable DND feature 1. Press the DND soft key again, and t h en there is no on the LCD. Key as Send T o configure Key as Send 1. Press Menu → Features → Key as Send 2. Press and or press key to sele ct the enabl e choice[...]

Basic Call Features T o cancel # Key as Send 1. Press Menu → Features → Key as Send 2. Press and or press key to sele ct the disabl e choice. 3. Press or Save soft key t o save th e configuration No Key Entry T imeout No Key Entry T imeout means th at when you entry the number , it will dial out automatically after some time when you stop enter[...]

Basic Call Features 5 4 Keyp ad Lock T o enable Keypad Lock via Phone 1. Press Menu--Settings--Advance d Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lo ck type:All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. T o enable Keypad Lock via Phone 1. Press Menu--Settings--Advan [...]

Basic Call Features 5. T o click Saveset to sa ve the configur ation. T o Disable Keypad Lock via W ebpage 1. Click W ebpage Setting → Preference 2. T o choose Disable for the Phone L ock. 3. T o click Saveset to save the c onfiguration. Hot Line T o configure Hot Line 1. Press Menu → Features → Hot Line 2. Enter the Num ber and delay time (a[...]

Basic Call Features T o configure Off hook auto dial via W eb Interface 1. Setting → Features 2. Fill the number in t he Hotline Num ber and the Hotline T ime-out 3. Click to save the c onfiguration. Delete the nu mber and save the configura tion, and then now the H otline is cancelle d. 5 6[...]

Advanced Features Advanced Features V oice Message This phone supports V oicemail, and when there is message, th e message will will light green. Moreover , when pick up the handset, or press s p eaker key , you will hear som e quick busy tone. T o configure the V oicemail feature 1. Press Menu → Messages → V oice Mail → Set V oice Mail. 2. E[...]

Advanced Features 1. Press Menu → Features → .Func tion Keys → Line keys as Function K eys → Line key1(for example) 2. Press and or press key to select t h e intercom in the type field. 3. Enter the tar geted Number . 4. Press or Save soft key t o save th e configuration Then the selected Lin e key will work as intercom. T o configure Inter[...]

Advanced Features 5 9 Note ： This feature is not available on a ll servers. For more information, co ntact your system administrator . S peed Dial W ith this feature, yo u can dial one director y by press the definite key . T o configure Speed Dial fe atur e via phone interface 1. Press Menu → Function Keys → .Line Keys as Function Keys → L[...]

Advanced Features 4. Select the Account ID 5. Click the to save the configuration. Direct Pickup W ith this feature, yo u can pick up the set line w hen it ringing. T o configure Direct Pickup featur e via phone interface 1. Press Menu → Features → Function Keys → Line keys as F unction Keys → Line key1(for example) 2. Press and or press ke[...]

Advanced Features Group Pickup W ith this feature, yo u can pick up the spe cified group that you want incoming calls. T o configure the Pick up via phone interface 1. Press Menu → Features → Function Keys → Line Key as Function Keys 2. Select the wanted Line key . 3. Press and or press key to select t he Group Pickup in the type field. 4. En[...]

Advanced Features 1. Press Menu → Features → Function Keys → Line Keys as Func tion Keys. 2. Select the tar geted Line key . 3. Press and or press key to select the BLF in the type field. 4. Enter the tar geted V alue Nu mber . 5. Press and or press key to select the Account ID. 6. Enter the Pickup Code. 7. Press or Save soft key t o save th [...]

Advanced Features Shared Line This feature allow s subscribers to share SIP lines. More over it also provides status monitoring of the shared line. T o configure the line key as sh ar ed line via phone interface 1. Press Menu → Features → Function Keys → Line Key as Function keys 2. Select the wanted Line key . 3. Press and or press key to se[...]

Advanced Features 6 4 Note ： This feature is not available on a ll servers. For more information, co ntact your system administrator . Record W ith record feature, you can record calls by pressing a record key on the phone. T o configure the record via phone interface 1. Press Menu → Features → Function Keys → Line Key as Function Keys 2. S[...]

Advanced Features Note: Please contact the system administrator whether support this feat ure or not. Call Park W ith this featu re, you can put a call on hold and co ntinue the conversation fro m another phone. T o configure the Call Park vi a phone interface 1. Press Menu → Features → Function Keys → Line Key as Function Keys 2. Select the [...]

Advanced Features 2. Select the wanted Line key . 3. Press and or press key to select t he Key Event in the type fiel d. 4. Press and or press key to select t h e Paging. 5. Press or Save soft key t o save th e configuration T o configure the Paging via W eb interface 1. Click Function k eys → Line key . 2. Select the desired Li ne key and select[...]

Advanced Features 4. Click the to save the configuration. Prefix T o configure the Prefi x via Phone Interface 1. Press Menu → Features → Function Keys → Line Key as Function Keys 2. Select the wanted Line key . 3. Press and or press key to select the Prefix in the type field. 4. Enter the value 5. Press or Save soft key t o save th e configu[...]

Upgrade Upgrade Factory Reset T o set Factory Reset by phone interface 1. Press Menu → Setting → Advanc ed Setting( default password: admin) → Factory Reset 2. Press OK soft key in the war ning page. T o set Factory Reset via web interface Click Management → Upgrade Click and then conf irm the setting. Upgrade T o upgrade software, this pho[...]

Upgrade TFTP process may take as long as 1 t o 2 minutes over the Inter net or just 20+ seconds if it is performed on a LAN . Users are recommended to conduct TFTP upgra de in a controlled LAN environment i f possible. For those w ho do not have a l ocal TFTP server , Hanlong pr ovides a NA T -friendly TFTP server on the public Internet for firmwar[...]

Upgrade T o upgrade manually via the W eb configuration interface Download the firmware. Click Management → Upgrade Click Brower or the blank. Select the firmware and t hen click . Restart. 7 0[...]

Troubleshooting 7 1 T roubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a f unctional AC outle t. 2. Ensure that the phone isn’ t plugged into a plug controlled by a switch that is of f. 3. If the phone is pl ugged into a power strip, try plugg i ng it dire ctly into a wall outlet instead. 4. If your [...]