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Gateway CG3100 manual

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Table of contents for the manual

  • Page 1

    part number July 2009 NETGEAR , Inc. 350 East Plumeria Drive San Jose, CA 95134 Wireless Cable V oice Gateway CG3000/CG3100 User Manual[...]

  • Page 2

    ii v1.0, July 2009 © 2009 by NETGEAR, Inc. All rights reserved. T rademarks NETGEAR and the NETGEAR logo are trademarks of NETG EAR, Inc. Microsoft, W indows, and W i ndows NT are registered trademarks of Microsoft Cor poration. Other brand and product names are registered trademar ks or trademarks of their respective holders. St atement of Condit[...]

  • Page 3

    v1.0, July 2009 iii radio spectrum – Arti cle 3.2. T esting for radi o test suites according to EN 300 328- 2 has been conducted. These are considered relevant and sufficient. Bestätigung des Herstellers/Importeurs Es wird hiermit bestätigt, daß das W ireless Cable V o ice Gateway gemäß der im BMPT -AmtsblVfg 243/1991 und Vfg 46/1992 aufgef?[...]

  • Page 4

    v1.0, July 2009 iv[...]

  • Page 5

    v v1.0, July 2009 Content s About This Manual Conventions, Formats, and Scope ............... ................ ............. ................ ................ ....... ix How to Print This Manual ......... ............. ................ ............. ................ ............. ................ .. x Revision History .. ... ... ... ............. .[...]

  • Page 6

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual vi v1.0, July 200 9 Blocking Keywords, Sites, and Services ............... ... ............. .... ... ... ... .... ... ... ... ... .... ... ... .. 3-2 Blocking Keywords and Domains ........... ................ ............. ................ ................ ..... 3-2 Services .......... .......[...]

  • Page 7

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual vii v1.0, July 2009 Appendix B  Related Document s Index[...]

  • Page 8

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual viii v1.0, July 200 9[...]

  • Page 9

    ix v1.0, July 2009 About This Manual The NETGEAR ® W i r eless Cable Modem Gateway CG3000 User Manual describes how to install, configure and troubleshoot the W ireless Cable V oi ce Gateway . The information in this manual is intended for readers with intermedia te computer and Internet skills. Conventions, Format s, and Scope The conventions, fo[...]

  • Page 10

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual x v1.0, July 200 9 • Scope . This manual is written for the V oice Ga teway according to these specifications: Product V ersion Wireless Cable V oice Gateway Manual Publication Date July 2009 For more information about networ k, Internet, firewall, and VPN technologies, see the links to the N[...]

  • Page 11

    1-1 v1.0, July 2009 Chapter 1 Connecting the Gateway This chapter describes how to configure your V oice Gateway Internet connection. For help installing your gateway, see the Wireless Cable Voice Gateway CG3000/3100 Quick Install Guide .For information about product features an d compatible NETGEAR products, see the NETGEAR website at http://www .[...]

  • Page 12

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 1-2 Connecting the Gateway v1.0, July 200 9 Y ou can use the LEDs to verify status and conn ections. The foll owing table lists and describes each LED and button on the front pane l of the gateway. Ta b l e 1-1. LED and Front Panel Button Descriptio ns LED Description Power • So lid green . P[...]

  • Page 13

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Connecting th e Ga te way 1-3 v1.0, July 2009 Gateway Rear Panel The rear panel includes the followi ng connections, viewed from left to right, as illustr ated in the following illustration: Power Ethernet Coaxial V oice/phone USB ports LAN port s adapter input cable connector Power On/Off port[...]

  • Page 14

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 1-4 Connecting the Gateway v1.0, July 200 9 When you have logg ed in, if you do not click Logout , the gateway waits for 5 minutes after no activity before it automatically logs you out. T o log in to the gateway: 1. Using the compute r that you first used to acces s your cable modem Internet s[...]

  • Page 15

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Connecting th e Ga te way 1-5 v1.0, July 2009 V iewing the Basic Settings T o view or configure the basic settings, select Basic Settings from the main menu: Figure 1-5 By default Dynamic IP is selected. If you make changes, you must click Apply to accept the new settings.[...]

  • Page 16

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 1-6 Connecting the Gateway v1.0, July 200 9 MT A St atus From the main menu select MT A Status to display the following screen: Figure 1-6[...]

  • Page 17

    2-1 v1.0, July 2009 Chapter 2 Wireless Configuration For a wireless connection, the SSID, also called the wireless ne twork name, and the wireless security setting must be the same for the gateway and wireless computers or wireless adapters. NETGEAR strongly recommends that you use wireless security . This chapter includes: • “Planning Y our W [...]

  • Page 18

    Note: NETGEAR’ s Push 'N' Connect feature is based on the W i-Fi Protected Setup (WPS) standard (for mo re information, see http://www .wi-fi.or g ). All other W i- Fi-certified and WPS-capable products s hould be compatible with NETGEAR products that implem ent Push 'N' Connect. Wireless Cable Voice Gateway CG3000/CG3100 User[...]

  • Page 19

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-3 v1.0, July 2009 Wireless Security Options Indoors, computers can connect over 802.1 1n wireless networks at a maximum range of up to 300 feet. Such distances can allow for others outside your immediate area to access your network. Unlike wired network data, your wirel[...]

  • Page 20

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-4 Wireless Configuration v1.0, July 200 9 2. In the main menu, under Setup, select W irel ess Settings to displa y the following screen: Figure 2-1 3. If you make changes, yo u m ust click Apply for them to take effect.[...]

  • Page 21

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-5 v1.0, July 2009 Ta b l e 2-1. Wireless Settings Settings Description Wireless Network Name (SSID) The SSID is also known as the wireless network name. Enter a 32-character (maximum) name in this field. The characters are case sensitive. In a setting where there is mor[...]

  • Page 22

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-6 Wireless Configuration v1.0, July 200 9 Wi-Fi Protected Setup (WPS) WPS Config T o use WPS, you must enable WPS Con fi g and click Apply . Device Name The default is NetgearAP . Th is identifies your gateway for client WPS devices that want to join the network. ST A PIN The PIN is displayed[...]

  • Page 23

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-7 v1.0, July 2009 Configuring WEP (Wired Equivale nt Privacy) Wireless Security Note: If you use a wireless computer to configure wireless sec urity settings, you will be disconnected when you click Appl y . Reconf ig ure your wireless computer to match the new settings[...]

  • Page 24

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-8 Wireless Configuration v1.0, July 200 9 5. Enter the WEP encryption key information: • WEP PassPh rase : T o use a passphrase to automatically generate the keys, enter a passphrase and click Gene rate . W ireles s stations must use the passphrase or keys to access the gateway. • Ke y 1 [...]

  • Page 25

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-9 v1.0, July 2009 3. Select one of the WP A settings: Figure 2-3 • WP A-PSK . Thi s setting provides the TKIP encr yption type and a pre-shared key passphrase. • WP A2-PSK . This setting provides the AES en cryption type and a pre-shared key passphrase. 4. Depending[...]

  • Page 26

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-10 Wireless Config uration v1.0, July 200 9 specified in the W ireless Settings screen and sets the wireless secur ity settings to either WP A-PSK or WP A2-PSK and then and broadcasts these settings to the wireless client. Note: NETGEAR’ s Push 'N' Connect feature based on the W i[...]

  • Page 27

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2 -11 v1.0, July 2009 2. In the main menu, select W ireless Settings. Scroll down to the WPS section of the screen: WPS automatically selects WP A-PSK if security is disabled. Figure 2-4 Note: WPS is incompatible with WEP security . If WEP is configured in the gateway the[...]

  • Page 28

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-12 Wireless Config uration v1.0, July 200 9 T o access the Internet from any computer connected to your ga teway, launch a browser such as Microsoft Internet Explorer or Mo zilla Firefox. Y ou should see the gateway’ s Internet LED blink, indicating communi cation to the ISP . Using a PIN E[...]

  • Page 29

    Note: WPS is incompatible with WEP security . If WEP is configured in the gateway then WPS cannot be en ab led. Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2 -13 v1.0, July 2009 3. Select Enable in the WPS Config field an d click Apply . 4. In the WPS Method fie ld, select PIN . 5. W rite down the ST A PIN number .[...]

  • Page 30

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-14 Wireless Configur ation v1.0, July 200 9 Adding Both WPS and Non-WPS Client s For non-WPS clients, you can not use the WPS setup procedures to add them to the wireless network. Y ou must record, and then manua lly enter your security settings (see “Manually Configuring Y our W ireless Se[...]

  • Page 31

    3-1 v1.0, July 2009 Chapter 3 Content Filtering This chapter describes how to use content filteri ng s for the gateway. This chapter includes: • “V iewing or E-mailing Logs ” • “Blocking Keyword s, Sites, and Services” on pa ge 3-2 • “Services” on page 3-4 • “Port Forwarding” on pa ge 3-5 V iewing or E-mailing Logs Y our gat[...]

  • Page 32

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-2 Content Filtering v1.0, July 200 9 T o e-mail logs: 1. Fill in the Contact Email Addr ess and SMTP Server Name fields. 2. Select the Enable check box for E-mail Alerts . 3. Click Apply so that your changes take effect. 4. T o e-mail the log now , click E-mail Log. T o delete al l log entrie[...]

  • Page 33

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Content Filtering 3-3 v1.0, July 2009 2. In the main menu, under Content Filtering, selec t Block Sites. The Block S ites screen displays. Figure 3-2 3. T o use key word blocking, select the Keyword Blocking Enable check box. Y ou can enter up to eight keywords. After you have en tered a ke ywo[...]

  • Page 34

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-4 Content Filtering v1.0, July 200 9 If the domain www .zzzyyqq.com is specified, the URL <http://www .zzzyyqq.com/xxx.html> is blocked, along with all other URLs in the www .zzzyyqq.com site. T o remo ve a domain from the Domain Li st, sele ct the domain, and then click Remove Domain .[...]

  • Page 35

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Content Filtering 3-5 v1.0, July 2009 • PPTP Pass-Through . PPTP traf fic is forwarded. If you clear this check box then this traffic will be blocked. • Multicast . The gateway can pass multicastin g streams through the firewall. • Port Scan Detection . When enabled, the gateway can r esp[...]

  • Page 36

    Figure 3-4 Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-6 Content Filtering v1.0, July 200 9 3. From the Service list, select the service or game that you will host on your network. If the service does not appear in th e list, see the following section, “Adding a Custom Rule” on page 3-6 .” 4. Click Ad d . The service appears in t[...]

  • Page 37

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Content Filtering 3-7 v1.0, July 2009 4. In the Local IP Address field, enter the IP address of your local computer that will provide this service. 5. Click Apply . The service appears in the list. Application Example: Making a Local W eb Server Public If you host a W eb server on your local ne[...]

  • Page 38

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-8 Content Filtering v1.0, July 200 9[...]

  • Page 39

    4-1 v1.0, July 2009 Chapter 4 Managing Y our Network This chapter describes how to perform network management tasks with your V oice Gateway. When you log in to the gateway, the se tasks are grouped under Maintenance. This chapter includes: • “V iewing the Modem S tatus ” • “V iewing the Connection Status” on page 4-4 • “Backing Up [...]

  • Page 40

    Figure 4-1 Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-2 Managing Yo ur Networ k v1.0, July 200 9 The Modem S tatus screen fiel ds are explain ed in the followin g table. Ta b l e 4-1. Modem St atus Fields Field Description S tandard S pecification Compliant DOCSIS 3.0 Hardware V ersion Software V ersion Cable M AC Address The MAC addr[...]

  • Page 41

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Managing Your Network 4-3 v1.0, July 2009 V iewing the Connection St atus Use the Connection screen to track the gateway’ s initialization proced ure, and to get details about the downstream and upstream cable channel. The time is displayed after the gateway is initialized. Figure 4-2[...]

  • Page 42

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-4 Managing Yo ur Networ k v1.0, July 200 9 The gateway automatically goes through the following steps in the provisioning process: • Scan and lock the downstream frequency , and then link back in upstream direction. • Obtain an IP address for the gateway itself. Then the gateway assigns a[...]

  • Page 43

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Managing Your Network 4-5 v1.0, July 2009 A message notifies you when the gateway has been restored to previous settings. Then, the gateway restarts, which takes about one minute. Note: When restoring configuration settings, do not interrupt th e process by going online, turning off the gateway[...]

  • Page 44

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-6 Managing Yo ur Networ k v1.0, July 200 9 4. Click Apply to save your changes. Note: After changing the password, you wil l be required to log in again to co ntinue the configuration. If you have backed up the gateway settings prev iously , you should do a new backup so that the saved settin[...]

  • Page 45

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Managing Your Network 4-7 v1.0, July 2009 T esting Connectivity wi th the Ping Command T o start a ping test, enter the IP address in the Diagnostics screen, and click the Ping button. The Ping Results are displayed: Figure 4-6 T raceroute T o start a T raceroute test: 1. In the Diagnostics scr[...]

  • Page 46

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-8 Managing Yo ur Networ k v1.0, July 200 9 2. Fill in the fields: • T arget . The IP address or host name of th e computer you would like to trace. • Max Hop s . Maximum number of hops to search for tar get. • Data Size . Th e size of the packet. • Base Por t . The port number to send[...]

  • Page 47

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Customizing Your Network 5-1 v1.0, July 2009 Chapter 5 Customizing Y our Network This chapter describes how to customize your ne twork through the advanced settings on your gateway. When you log in to the gateway, these tasks are grouped under Advanced. This chapter includes: • “DMZ Host”[...]

  • Page 48

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 5-2 Customizi ng Your Netw ork v1.0, July 200 9 T o set up a DM Z host: 1. In the main menu, under Advanced , select DMZ Host. The followin g screen displays: Figure 5-1 2. If desired, select the Respond to Ping on W AN Port check box. 3. T ype the last digit(s) of the IP address in the DMZ Add[...]

  • Page 49

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Customizing Your Network 5-3 v1.0, July 2009 T o confi gure LAN IP settings: 1. In the main menu, under Advance d, select LAN IP . The LAN IP scre en displays. Figure 5-2 2. Enter the following LAN IP settings: • LAN IP Addr ess . Enter the LAN IP address that you would like to assign for you[...]

  • Page 50

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 5-4 Customizi ng Your Netw ork v1.0, July 200 9 • DHCP Server . The ga tewa y is set up by default as a Dynamic Host Config ura tion Protocol (DHCP) server, which provides the TCP/IP configuration for all the computers that are connected to the gateway . Y ou can change the default se tting. [...]

  • Page 51

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Customizing Your Network 5-5 v1.0, July 2009 Configuring Universal Plug and Play (UPnP) Universal Plug and Play (UPnP) helps devices, su ch as Internet appliances and computers, access the network and connect to oth er de vices as need ed. UPnP devices ca n automatically discover the services f[...]

  • Page 52

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 5-6 Customizi ng Your Netw ork v1.0, July 200 9 The UPnP Portmap T able displays the IP addr ess of each UPnP device that is currently accessing the gateway and which internal and external ports of the gateway were opened by that device. The UPnP Portmap T a ble also displa ys the protocol for [...]

  • Page 53

    6-1 v1.0, July 2009 Chapter 6 T roubleshooting This chapter gives information ab out troubleshooting y our W ireless Cable V oice Gateway . For the common problems listed, go to the section indicated. Tip : NE T GEAR prov ides help ful artic les, docu mentation, and the latest software updates at http://www .netgear .com/support . • Have I connec[...]

  • Page 54

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 6-2 Troubleshooting v1.0, July 200 9 Using LEDs to T roubleshoot The following table pr ovides help when u sing the LEDs for troubleshooting. Ta b l e 6-1. Using LEDs to T roubleshoot LED Behavior Action All LEDS are off when the gateway is plugged in. Make sure that the power cord is properly [...]

  • Page 55

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Troubleshooting 6-3 v1.0, July 2009 Connecting to the Gateway’ s Main Menu If you are unable to access the gateway’ s main menu from a computer on your local network, check the following: • Check the Ethernet connection between the co mpu ter and the gateway as described in the previous s[...]

  • Page 56

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 6-4 Troubleshooting v1.0, July 200 9 T roubleshooting the ISP Connection If your gateway is unable to access the Interne t and your Cable Link LED is on, you may need to register the Cable MAC Address and/or Device MAC Address of you gate way with your cable service provider . Additionally , yo[...]

  • Page 57

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Troubleshooting 6-5 v1.0, July 2009 If the path is not working correctly , you could have one of the following pr oblems: • W rong physical co nnections. – Make sure the LAN port LED is on. If the LED is of f, see “Using LEDs to T roubleshoot” on page 6-2 . – Check that the co rrespon[...]

  • Page 58

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual 6-6 Troubleshooting v1.0, July 200 9[...]

  • Page 59

    Default Settings and Technical Specifications A-1 v1.0, July 2009 Appendix A Default Settings and T echnical S pecifications Factory Default Settings Y ou can return the gateway to its factory settings. On the bottom of the gateway, press and hold the Restore Factory Settings button for over 7 seconds. The gateway resets, and returns to its factory[...]

  • Page 60

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual A-2 Default Settings and Technical Specifications v1.0, July 200 9 T echnical Specifications The table below describes the techni cal specifications for the gateway. Wireless Wireless communication Enabled SSID name Wireless Security Disabled Broadcast SSID Enabled T ransmissi on speed Auto a C[...]

  • Page 61

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Default Settings and Technical Specifications A-3 v1.0, July 2009 Environmental S pecifications Operating temperature: 32  140  F (0  to 40  C) Operating humidity: 90% maximum relative humi dity , no ncond ensing Electromagnetic Emissions Meets requirements of: FCC Part [...]

  • Page 62

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual A-4 Default Settings and Technical Specifications v1.0, July 200 9[...]

  • Page 63

    Related Documents B-1 v1.0, July 2009 Appendix B Related Document s This appendix provides links to reference documents yo u c an use to gain a more comple te understanding of the technolog ies used in your NETGE AR product. Document Link Windows XP and Vista Wireless Configuration Utilities http://documentation.netgear .com /r efer en ce/enu/winze[...]

  • Page 64

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual B-2 Related Documents v1.0, July 200 9[...]

  • Page 65

    Index-1 v1.0, July 2009 Index Numerics 192.168.0.1, default IP address 1-4 B backing up the configuration file 4-5 Basic Settings 1-5 blocking keywor ds 3-2 sites 3-2 C cable channel 4-4 configuration backup 4-5 erasing 4-5 Connection Status 4-4 D DHCP 5-4 reserved IP address 5-4 server 5-4 DMZ Host 5-1 E Erase configuration 4-5 Event log 4-10 F fa[...]

  • Page 66

    Wireless Cable Voice Gateway CG3000/CG3100 User Manual Index-2 v1.0, July 200 9 passphrase 2-8 password, changing 4-6 Ping 4-8 ping utility 6-4 Push 'N' Connect 2-10 Push N Connect 2-9 S security options 2-6 Services (firewall) 3-4 SSID 2-5 T TCP/IP network, troubleshooting 6-4 technical specification s A-2 T raceroute 4-9 troubleshooting[...]