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Eurotech Appliances Multi-Cell PRI Gateway manual

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  • Page 1

    PRI – GSM Mul t i -Cell Gateway 1 T M Multi-Cell PRI Gatew a y ISDN PRI to GSM Gate w ay Version 01.06 A User Manual Connecting Office Phon es t o Cell pho nes While greatly reducing cos t s[...]

  • Page 2

    PRI – GSM Mul t i -Cell Gateway 2 For addit ional assistance please contact us: Support Team Eurotech Communication Ltd. P.O. Box 621 Z.H.R. Industrial Park Rosh Pina, 12000, ISRAEL Tel: + 972-4-680-1080 Fax: +972-4 -680-1081 Email: Support@Eurotech-Communication.com Web: www.Eurotech-Communication.com Usage Warnings 1) High voltage transients, s[...]

  • Page 3

    PRI – GSM Mul t i -Cell Gateway 3 Dear Customer, We thank you for purchasing our GS M Multi Cell to ISD N PRI Gateways. The infor mation in this manu al does not constitute a warranty of performance, although the information has been com pi led and checked for accuracy by Eu rotech Communication Ltd. All our products are developed and produce d b[...]

  • Page 4

    PRI – GSM Mul t i -Cell Gateway 4 Table of Cont ent Gett ing S tart e d .......................... .......................... ............. .......................... .......................... ............. ................... 5 Check y our pac ka ge Item s ................ ........ ................ ........ ................ ........ ...........[...]

  • Page 5

    PRI – GSM Mul t i -Cell Gateway 5 Getting St arted Eurotech Com mu nication team is glad you h ave cho sen to use the Eu rotech  s Multi-Cell PR gatew ay for you r needs, we will do our best t o make your inst al lation efforts as well as day-to-day configur ati on and monitoring task s be pleasant tasks a s possible. W e w ish you a smooth op[...]

  • Page 6

    PRI – GSM Mul t i -Cell Gateway 6 • Optional - Setting the TCP/ IP con nections If you wish to opera te th e manag ement application for system manag ement via internet connection the proper TCP /IP settings should be p erformed. Refer to  Chapter 10: TCP/IP Setting  . • Optional  Mana ging the system via IP conn ection In order to m[...]

  • Page 7

    PRI – GSM Mul t i -Cell Gateway 7 For getting the most upda ted Produc t Info on the Web Refer to http://www.eurotech-communication.com At menu: Cellular Gate ways At su b m enu: PRI E1/T1 GSM or CDMA (note: CDMA capabilities not s uppo rted in y ou r package) Having Your feedback Please let us know your feedback and enhanc ement ideas t o im pro[...]

  • Page 8

    PRI – GSM Mul t i -Cell Gateway 8 Check y our p ackage Ite ms Please verify your package cont ains th e followin g com ponents (some wer e ordered specific) before installation: • Main H ardware Device - The Multi-Cell PR I Gateway • 110/220V Pow er supply ca ble • Software Installati on CD - Insta llation kit of the PRI Ma n agement MS-Win[...]

  • Page 9

    PRI – GSM Mul t i -Cell Gateway 9 The ISDN PRI GSM Gateway Solution Overview The Mul ti-Cell IS DN PRI to GSM ga t eway is a device th at connects your office phone s DIRECTLY to GSM c ellular phone networks. Th is gateway comple tely bypasses th e local landline tel ep h one company. 30 office phone s can be conn ected to each Multi- Cell Gatewa[...]

  • Page 10

    PRI – GSM Mul t i -Cell Gateway 10 Chapter 1: Connecting the Cables You have se veral c ables t o connect to the Mult i-Cell P RI G ateway. So me are mandatory and som e are optional base d on the specific us e c ase. Basic Conn ections • Pow er Cabl e 110/22 0V - Th e power cable is su pplied and should co ver all main voltag e electricity ser[...]

  • Page 11

    PRI – GSM Mul t i -Cell Gateway 11 and make the prope r con figuration according to your n eeds following t he Ma n agem ent Application guidelines in th e following chapters . Additional c ables us ed as follows: o RJ-45 ISDN E1 Cross connect cable Used in the same case as the r egular IS DN E 1 ca ble dep ending on t he IS DN settings. o RJ-45 [...]

  • Page 12

    PRI – GSM Mul t i -Cell Gateway 12 Chapter 2: Inst alling the Manager A pplication Before op eration, configuration settings must be ma de t o the gateway. Configuration is done in an auxiliary c omputer with the PRI Manage ment MS-Win dows Application provided f or MS-Window s operating system . Install the Multi- Cell Manager Application into a[...]

  • Page 13

    PRI – GSM Mul t i -Cell Gateway 13 4. Click Next. 5. The Setu p Typ e window will op en. 6. Select Com plete and click n ext. The Begin In stallation win dow will open. 7. Click In stall. Th e Multi-Cell Manager application i nst alls itself. W ait all steps till a completion messa ge will appear.[...]

  • Page 14

    PRI – GSM Mul t i -Cell Gateway 14[...]

  • Page 15

    PRI – GSM Mul t i -Cell Gateway 15 Chapter 3: Basic configurations w ith the man age men t application La unch the Manag er Application and Defin e the Typ e of Connection Between the management PC and the Multi -Cell system Afte r installing the manag er application, launch it and defin e the T ype of Connection between th e Auxiliary Comput er [...]

  • Page 16

    PRI – GSM Mul t i -Cell Gateway 16 Chapter 3.1: Management v ia R S-232 serial connection Connect the RS-232 cable follow ing th e, fro m an available commun ica t ion port in the com puter to the Com s ocket in t he back of th e Mu lti-Cell. This is t he default setting. If you are u sing this typ e of connection, s elect C om Port in t he botto[...]

  • Page 17

    PRI – GSM Mul t i -Cell Gateway 17 Chapter 3.2: Management v ia Internet connection TCP/IP Internet connection ena bled via the  NET  sock et (RJ-45) on the Multi-Cell PRI Gateway, in the fr ont of the Multi-Cell. Ref er to  Chapter 1: Connect ing th e C ables  for the cable connection task. For TC P/IP settin gs of th e Mu lti-Cell P[...]

  • Page 18

    PRI – GSM Mul t i -Cell Gateway 18 2. Press button. The System wi n dow will o pen. 3. Press . button. The system is set for TCP /IP communication bet ween the auxiliary PC and th e Multi-Cell unit .[...]

  • Page 19

    PRI – GSM Mul t i -Cell Gateway 19 Chapter 4: Conf igu ration - Defining Group s of Port s The Mu lti -Cell PRI unit is a gateway f or 30 t elephones. Telephones m ay be divided into groups. For example, each dep artme nt in your of fice may h ave d ifferent call patterns. Each port repr esents on e tele phone. Define s etting for group of ports [...]

  • Page 20

    PRI – GSM Mul t i -Cell Gateway 20 2. Press [Create Group] button. A ne w gr oup appears at th e bottom of th e Port list. 3. Type a name for the new group and click outside th e se le ct ed area. A group can be renamed b y s electing it and pressing [Rename] button . 4. Defi n e the ports in each group: a. Select a po rt b. Press [M ove to Group[...]

  • Page 21

    PRI – GSM Mul t i -Cell Gateway 21 Chapter 5: Configuration - Port and SIM This cha pter details port dial settin gs, as well as ti me tables and channel lock s for SIMs. Chapter 5.1 : Define Dia l Settings for Each Port Press [ Main PR I] button to define dial settings f or eac h port. The P ort Setting win dow opens. To de fine port dial settin[...]

  • Page 22

    PRI – GSM Mul t i -Cell Gateway 22 Chapter 5.2: De fine Pho ne numbers T y pe of Disp atch Select the mode in which t elephone nu mbers are dispat ched to th e GSM network. To dispa tch phone n umbers manually, in the Send Complete list, s elect HASH mode. In this mo de, afte r th e user h as dialed all digits of a phone num ber, press  [...]

  • Page 23

    PRI – GSM Mul t i -Cell Gateway 23 Chapter 5.3: C onfiguration  SIM Card Settings To define s ettings for a SI M, click a SI M ic on. The S IM Setting window o pens. Define SIM Specifications Enter SIM specifications: 1. Enter a pre-dialing number f or the specifi c S IM. 2. Enter the PIN cod e of th e SI M in t he PIN CODE box. 3. Select a c [...]

  • Page 24

    PRI – GSM Mul t i -Cell Gateway 24 Set the time pa ssed since SIM begun to be Active Click the  Time table  tab. Th e tim etable s ettings will appear: In the Time T able tab, d efine hours , and days, that the SIM is active. Days can be divided in up to four intervals. 1. Select an interval. 2. Enter the hours of th e interval. 3. Select d[...]

  • Page 25

    PRI – GSM Mul t i -Cell Gateway 25 Chapter 6: Configuration - ISDN Connectio n Settings This cha pter details ISDN settings st arting with ov erview of the ISD N card in th e Multi-Cell PRI ga t eway system and guiding for proper configurat ion per your needs. Chapter 6.1: Overvie w of the ISDN Card Each Mu lti-Cell gateway has a m aster Pr inted[...]

  • Page 26

    PRI – GSM Mul t i -Cell Gateway 26 EEPROM cont aining ISM softw are. Enter the IS M version in th e IS M v ersion box. 3. Set Network access as NT, (set the s wi tching unit as TE). 4. Define the Master/Slave st atus in the S ynchronization box. It is preferable to de fine th e Multi-Cell unit as the Master, an d the switching unit as the sla ve.[...]

  • Page 27

    PRI – GSM Mul t i -Cell Gateway 27 Chapter 6.2: Co nfiguration - IS DN B-Channel-Port A ssociation This cha pter explains the assigning of B-ch annels to in-house phones and the allocation of c alls to Multi-Cell ports . Chapter 6.2. 1 : A ssign ing B-cha nnels to In-house N umbers Assigned B-ch annels to ports in the switching unit as fo llows: [...]

  • Page 28

    PRI – GSM Mul t i -Cell Gateway 28 The Outgoing Numb er column r efers to calls fr om t h e Multi-Cell, to a phone extending fr om t h e sw itching un it, as il lustr ated above. 4. In the Outgoing Numb er column , for each B-ch annel, enter a num ber for a phone e xte nding fro m the switching unit. 5. Pr ess Write Data to sen d the B-channel se[...]

  • Page 29

    PRI – GSM Mul t i -Cell Gateway 29 Chapter 6.2.2: A ssigning Port s a nd Defining Pref ixes This section explains ho w t o a ssign a p ort allocation mode f or the Multi-Cell. A port allocation mo de de termines the mann er in which a port is selected when placing a c all fro m a phone e xtending fro m the swi tching un it, to a GSM n etwork phon[...]

  • Page 30

    PRI – GSM Mul t i -Cell Gateway 30 3. In the Allocation frame, select the typ e of A llocation Mode desired . • Static allocation: Each B-channels is permanently assi gned to a port (GSM module), as th ey are al igned in this t ab. • Cy clic allocation: As each phone c all is made, th e ne xt availab le port (GS M mo dule) i s assigned to the[...]

  • Page 31

    PRI – GSM Mul t i -Cell Gateway 31 Chapter 8: Moni toring C alls This chapt er explains ho w to monitor c alls and revie w reports. To monitor calls press . The monitor screen will o pen . Press to hide or view B-chann el status, as well as the status of th e fo llowing connections: • Comport • Network • ISDN A red LE D indicates th ere is [...]

  • Page 32

    PRI – GSM Mul t i -Cell Gateway 32 Port and B-Channel Choose the  Get Cell Inform ati on  at the St atus Butt on. GSM Network Quality of Reception Time Limit on SIM Network c onnection statu s SIM conn ection status BCCH Number Status button Base Station Surrounding B ase Station[...]

  • Page 33

    PRI – GSM Mul t i -Cell Gateway 33 Legend: LAC Location Area C ode. CI Cell ID MCC Mobil e C ountry Code BSIC Basic Station Identity Code BCCH Broadcast Control Channel RSSI Receiver Signal Str ength Status butt on: Click this button, t o view additional op tions to work w ith  Additional options: • Enable/Disable Port: Choose to enab le, or[...]

  • Page 34

    PRI – GSM Mul t i -Cell Gateway 34 Chapter 9: Generating Ca ll Rep ort s Press to review the ca ll report. Thi s screen defines the param eters for a successful or unsuccessful call. The s ystem may store 30,000 calls w ith full reports for 30 ch annels without PC! The system may export thes e rep orts to MS -Access, C SV (MS-Excel) or standard X[...]

  • Page 35

    PRI – GSM Mul t i -Cell Gateway 35 Chapter 10: T CP/IP Setting TCP/IP settings task list : 1. Disconnect the COM c able from the Multi-Cell system. 2. Install RJ-45 cable to the Manag ement PC conn ected to the Mult i-Cell network. 3. Execute to the same LAN  Network En abler Admin istrator  progra m, provided on th e installation CD at the[...]

  • Page 36

    PRI – GSM Mul t i -Cell Gateway 36 11. Che ck t he Modify ch eck box a bove th e I P Address and enter the d esired I P; 12. In case the Multi-Cell syste m and the PC were c onnecte d w ith a cross cable, d isconnect the cross cable, and r econnect t he P C and th e Mu lti-Cell to the LAN;[...]

  • Page 37

    PRI – GSM Mul t i -Cell Gateway 37 Chapter 1 1: Operational test From a PSTN Off ice phone att ached to a PBX/ VoIP Gat eway try make a c all to defined GS M Cellphone in the GSM n etwork around. In case of a failur e to do so verify th e fo llowing: • The PRI is conf igured pr operly to your PBX / VoIP ga teway • The conn ecti on is not prop[...]

  • Page 38

    PRI – GSM Mul t i -Cell Gateway 38 Press the  Monitor  window button, it wi ll op en sho wi ng a pull down set of ph ysical p ort numbers. Choose t he wanted port, for your testing. Ent er the desi red phon e num ber in the f ield named  Enter the dial nu mb er  below and press the button. In few secon ds th e GS M p hone sh all rin g[...]

  • Page 39

    PRI – GSM Mul t i -Cell Gateway 39 Chapter 12: T roubl eshooting a nd kno wn issues Th e f oll ow i ng are m ain deb ug gin g too l s which are very u s eful to overc ome conn ec t i on probl ems: • The RJ -11 handse t, • The PRM Manager Debug Window. Chapter 12.1 : The Handset 1. To u se a han dset, press button. The Handset window w ill ope[...]

  • Page 40

    PRI – GSM Mul t i -Cell Gateway 40 Chapter 12.2: The M anagement A p pl uacti on Debug Window 1. To open the Debug screen, pres s . The Debu g window opens . 2. Use this only when in cont act with a su pport technician .[...]

  • Page 41

    PRI – GSM Mul t i -Cell Gateway 41 There are seve ral c ommon problems an d s olution we have co llected to share w ith you as fo ll ow: Q.: I  m trying to conn ect to the MultiCell via LA N, with the PRI Mana gem ent ap plication, but I keep getting the error messag e. How to res olve? A.: Unhoo k the COM cable from the MultiCell an d re boot[...]

  • Page 42

    PRI – GSM Mul t i -Cell Gateway 42 Q.: I  ve got too ma ny ca bles with the MultiCell, whic h pa rt of I do not kno w how to use them. Any ad vise? A.: Ther e are fiv e connection cables and on e power c able, supplied with the Multi-Cell PRI Gateway package : • RS232/RJ11 c able for conn ecting the MultiCell to an auxiliary c omputer ( PC )[...]

  • Page 43

    PRI – GSM Mul t i -Cell Gateway 43 Q.: How can I check if my MultiCell  s firm war e is up-to-d ate? A.: C onnect to the MultiCell, u sing the PRI management application. Go to th e  Debug  scr een. Che c k the  Enable Debug  ch eckbox, unch eck th e  E nable filter  check box. At the fi eld, n ear the  SEND  button, en[...]