Epson LQ-630 manual

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Table of contents for the manual

  • Page 1

    24-pin Dot Matrix Printer All rights reserved. No part of this publi cation ma y be reproduced, stored i n a retri eval system, or transmitted in any form or by any means, electronic, mecha nical, photocopyi ng, reco rding , or other wise, w ithout the prio r written permiss ion of SEIKO EP SON CORP ORATI ON. The in format ion conta ined he rein is[...]

  • Page 2

    [...]

  • Page 3

    iii Content s Chapter 1 Paper Handling Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Paper source and paper t ypes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Setting the paper release l ever . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Adjusting the Paper-Thic kness Lev[...]

  • Page 4

    iv Using EPSON Status Monito r 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Setting up EPSON Stat us Monitor 3 . . . . . . . . . . . . . . . . . . . . . 35 Accessing EPSON Status Mo nitor 3 . . . . . . . . . . . . . . . . . . . . . 36 Chapter 3 Control Pane l Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 5

    v Appendi x A Product In form atio n Safety Instructi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Warnings, cautions, an d notes . . . . . . . . . . . . . . . . . . . . . . . . . 124 Hot parts caution sy mbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Important sa fety instruct ions . .[...]

  • Page 6

    vi[...]

  • Page 7

    Paper Ha ndling 1 1 1 1 1 1 1 1 1 1 1 1 1 Chapter 1 Paper Handling Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Paper source and paper t ypes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Setting the paper release l ever . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Adjust[...]

  • Page 8

    2 Pape r Handling Selecting a Paper Source Your printer can print on single sheets, cont inuous paper, multipar t forms, and labels. c Caution: Do not use paper th at is folded, creased, curled, torn, stain ed, or stamped. Always use new, clean pap er that meets the paper specifications. See “Paper” on page 133 for more detailed informati on. Y[...]

  • Page 9

    Paper Ha ndling 3 1 1 1 1 1 1 1 1 1 1 1 1 Setting the paper rele ase lever Set the paper release leve r to select the pa per-feedi ng method you wan t the pr inter to use. Th e pape r rele ase lev er has two po sition s: for tract or feeding and for single-sheet feeding, as explained belo w. Adjusting the Paper-Thickness Lever You can get the best [...]

  • Page 10

    4 Pape r Handling The higher t he number you set the paper-t hickness lever to , the wider the space between the pl aten and pr int head. If your printout appears faint or characte rs seem skippe d or missing, th is settin g may be t oo high. On t he other h and, if t he settin g is too low, your pri ntout may appear smudged, the pa per may not fee[...]

  • Page 11

    Paper Ha ndling 5 1 1 1 1 1 1 1 1 1 1 1 1 Loading Continuous Paper Your print er can pri nt on continuous paper fro m 101.6 to 254 mm (4.0 to 10.0 in ches) wide. See “ Continuo us paper ” o n p a g e 1 3 4 f o r detailed cont inuous p aper specific ations. You can load conti nuous paper fr om the tracto r unit. Positioning the continuous pap er[...]

  • Page 12

    6 Pape r Handling Loading continuous paper with the tractor When using contin uou s paper , it is a go od ide a to se t the Au to tear-off function in the default- setting mode to on . For more info rmation, see “ About Your Printer ’ s Default Settings ” on page 41. 1. Make sure t hat the pape r relea se leve r is se t to the trac tor feedin[...]

  • Page 13

    Paper Ha ndling 7 1 1 1 1 1 1 1 1 1 1 1 1 3. Faci ng the back of the print er, rel ease the sprocket l ock levers by pushi ng the m up. 4. Pos ition the lef t sprocket so that the sprocket pi ns are to the left of th e arrow mar k (0 posi tion) on the back of t he printer. Then push down the l ock lever to l ock the sprock et in plac e. Note: Print[...]

  • Page 14

    8 Pape r Handling 6. Sl ide the cente r paper s upport to th e middle of the two sprockets. 7. Op en the spro cket covers o f the both spr ockets. 8. Fi t the fi rst two h oles of the c ontinuo us paper over the sprocket pins on both sides. Be sure to positi on your paper supply so that the printable side faces up. sprocket cover[...]

  • Page 15

    Paper Ha ndling 9 1 1 1 1 1 1 1 1 1 1 1 1 c Caution: Make sure the first sheet of your continuous paper has a clean, straight edge so that it can feed smoothly into the printer. 9. Close the sprock et covers. 10. Slide the right sprocket to remove any s lack in the paper. Then push down the sprocket lock lever to l ock the sprocket i n place. Note:[...]

  • Page 16

    10 Paper Handling Note: ❏ Always make sure there is at least one more sheet than required; continuous paper may not feed properly if i t is not fed through the sprockets. ❏ Do not pull the loaded paper out of the tractor unit while the printer is on. Doin g so may ca use paper jams or prin ter malfunctio ns, also the top-of-form position setti [...]

  • Page 17

    Paper Ha ndling 11 1 1 1 1 1 1 1 1 1 1 1 1 1. When print ing is finished, the printer advances the perf orati on of the final pr inted p age to th e tear -off posi tion. Tear off a ll printed pag es using the tear-o ff edge of the print er cover. Note: If yo ur pa per ’ s perforation is not properly aligned with the tear-off edge, you can adjust [...]

  • Page 18

    12 Paper Handling Loading Single Sheets Your pr inter can pr int on si ngle sheet s of paper from 90 to 257 mm (3.5 to 10. 1 inches) wide. See “ Single sheets ” on page 134 for deta iled sing le-she et pap er speci ficati ons. Note: If you load long paper (for example, legal size paper), leave enough space at the back of the printer so that the[...]

  • Page 19

    Paper Ha ndling 13 1 1 1 1 1 1 1 1 1 1 1 1 4. Sli de the edge guide until i t rests agai nst the gui de mark. 5. While a ligning the left si de of a sheet of paper with t he edge guide, in sert it into the print er unt il it meet s resist ance. Be s ure to load pa per prin table sid e up and t he top of t he paper fi rst. Afte r a fe w seco nds, th[...]

  • Page 20

    14 Paper Handling ❏ If you need to adjust the position of the paper after it is loaded, see “ Adjusting t he top-of-form position ” on page 20 and follow the instructions. ❏ Do n ot pull out paper that is not ejected completely after pressing the Lo ad/Ejec t button. Do ing so may cau se paper jams or p rinter malfunctions, also th e top-of[...]

  • Page 21

    Paper Ha ndling 15 1 1 1 1 1 1 1 1 1 1 1 1 You can load singl e-sheet multipart for ms from the paper guid e. For instru ctions, see “ Loading Single Sheets ” o n p a g e 1 2 . Y o u c a n load conti nuous mult ipart f orms in t he same way as yo u load ordinary cont inuous pa per. For i nstructions, see “ Loading Continuous Pap er ” on pag[...]

  • Page 22

    16 Paper Handling To tear off and eject labels When using conti nuous forms, always tear off and eject lab els as desc ribed belo w. c Caution: Never feed labels backward using the Load/Ej ect button. La bel s can easily peel off their backing and jam the printer. 1. At the back of your pr inter, tear off t he last la bel fo rm that has entered the[...]

  • Page 23

    Paper Ha ndling 17 1 1 1 1 1 1 1 1 1 1 1 1 Switching Between Continuous Paper and Single Sheets You can easily swi tch between cont inuous paper and single sheets with out r emovi ng the c onti nuous pape r from th e trac tor. Switching to single sheets Follow these steps to switch from continuous paper to single sheets: 1. When the Auto te ar-off [...]

  • Page 24

    18 Paper Handling Switching to continu ous paper Follow these steps to switch from single sheets to continuous paper : 1. If n ecessary, press the Load/ Eject button to ejec t the las t printed single sheet. 2. Mak e sure cont inuous paper is loaded in the printer as desc ribed in “ Loadin g co ntinuo us pap er wi th th e tra ctor ” on page 6. [...]

  • Page 25

    Paper Ha ndling 19 1 1 1 1 1 1 1 1 1 1 1 1 Using the Micro Adjust Function The Micro Adjust function all ows you to move the paper forward or b ackward in 0.1 41 mm (1/180-inc h) increments so that you can m ake preci se adjust ments to the top-of -form and tear-off pos itions. Adjusting the tear-off position If your paper per foration i s not a li[...]

  • Page 26

    20 Paper Handling Note: The printer has a minimum and a maximum tear-off position. If you try to adjust the tear-off position beyond these limits, the printer beeps and stops moving the paper. 4. Tea r off the p rinted pages. 5. Pr ess the Pau se button to exi t the Micro Adjust mode. When you resume prin ting, the p rinter au tomatica lly feeds th[...]

  • Page 27

    Paper Ha ndling 21 1 1 1 1 1 1 1 1 1 1 1 1 4. Hol d down the Pause button for about three seconds . The Pause light st arts fla shing and the p rinter ent ers the Mi cro Adjust mode. 5. Press t he LF/FF D button to move the top-of-fo rm positi on down on t he page, o r press t he Load/E ject U butto n to move the top-of -form position u p on the pa[...]

  • Page 28

    22 Paper Handling[...]

  • Page 29

    Printer Software 23 2 2 2 2 2 2 2 2 2 2 2 2 Chapter 2 Printer Software About Your Print er Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using the Pri nter Driver wi th Windows Me, 98, and 95 . . . . . . . . . 24 Accessing the pr inter driver from Windows a pplications . . . 25 Accessing the print er driver from the St[...]

  • Page 30

    24 Printer Soft ware About Your Printer Software The EPSON p rinte r softw are tha t come s with your printer includes th e printe r driver softwar e and EPSON Statu s Monitor 3. The printer driv er is soft ware that al lows your compu ter to control the pr inter. You need to install the print er driver so your Windows software a pplications ca n t[...]

  • Page 31

    Printer Software 25 2 2 2 2 2 2 2 2 2 2 2 2 ❏ When y ou access the printer dr iver from the Sta rt menu, the prin ter dr iver sett ings y ou mak e appl y to al l your applicat ions. S ee “ Accessi ng the printe r driver fr om the Start men u ” on pag e 26 for more inf ormation. See “ Chan ging the p rinter drive r sett ings ” on page 27 t[...]

  • Page 32

    26 Printer Soft ware 2 . M a k e s u r e t h a t y o u r p r i n t e r i s s e l e c t e d a n d t h e n c l i c k Printer , Setup , Pr operties , or Options . (You may need to cl ick a combination of t hese buttons.) The Pro perties window appears, an d you see t he Paper, Graphics, a nd Device Options menu. These menus contai n the print er drive[...]

  • Page 33

    Printer Software 27 2 2 2 2 2 2 2 2 2 2 2 2 4. To view a menu, click t he corresponding tab at the top of the window. See “ Changing t he print er driver se ttings ” on page 27 to chang e the settin gs. Changing the printer driver settings You can change the pri nter dri ver setting s from the pr inter ’ s Propertie s dialog box. F or an over[...]

  • Page 34

    28 Printer Soft ware Using the Printer Driver with Windows XP, 2000 and NT 4.0 You can access the p rinter driver from your Win dows applica tions or from the Sta rt menu. ❏ Wh en you access the pri nter driver from a Windows applica tion, any s ettings you make app ly only to the applica tion you ar e using. See “ Access ing th e prin ter dri [...]

  • Page 35

    Printer Software 29 2 2 2 2 2 2 2 2 2 2 2 2 1. Select Print Setup or Print f r o m t h e F i l e m e n u o f y o u r a p p l i c a t i o n software. The Print or Print Setup dialog box appears. 2. Make sure that your pri nter is selected and then rig ht-clic k you r print er icon an d select Pri nting Prefer ences (Wi ndows XP or 2000) o r clic k P[...]

  • Page 36

    30 Printer Soft ware 3. To view a me nu, clic k the corr espondi ng tab a t the top of the window. Se e “ Chan ging the p rinter driv er set tings ” on page 32 to change the settings. Accessi ng the printer driv er from the Start menu Follow th ese steps to access t he printer driver from the Start menu: Note: The screen shots used in this proc[...]

  • Page 37

    Printer Software 31 2 2 2 2 2 2 2 2 2 2 2 2 2. Rig ht-clic k you r prin ter ic on, an d clic k Printing Preference s (for Windows XP or 200 0), Document Defaults (for Windows NT 4.0). The Printi ng Preferences d ialog box or the Document Proper ties dialog b ox, which contains t he Layout and Paper/Q uality menu s (Windows XP or 2000) or the P age [...]

  • Page 38

    32 Printer Soft ware 3. To view a me nu, clic k the corr espondi ng tab a t the top of the window. Se e “ Chan ging the p rinter driv er set tings ” on page 32 to change the settings. Changing the printer driver settings Your print er driver has two menus fr om which you can change the pri nter driv er setting s: Layout menu and Pa per/Q uality[...]

  • Page 39

    Printer Software 33 2 2 2 2 2 2 2 2 2 2 2 2 Printer Driver Settings Overview The following ta bles show the Windows pr inter dr iver settings. Note that not eve ry setting is availab le in all versions of Windows . Printer settings Settings Explanations Paper size Select the size of the pa per you want to use. If you do not see your pa per size, u [...]

  • Page 40

    34 Printer Soft ware Monitoring settings Using EPSON Status Monitor 3 EPSO N Sta tus Mon itor 3 that co mes with your print er is ava ilable for Windo ws Me, 98, 95, XP, 2000 or NT 4.0. It allows you to monitor you r printer ’ s status, alerts you when printer err ors occur, and pro vides troubleshoot ing instru ctions when neede d. EPSON Stat us[...]

  • Page 41

    Printer Software 35 2 2 2 2 2 2 2 2 2 2 2 2 Note: If you install the driver using Add Printer in the Printers folder, or using the “ Poi nt and Pr int ” method, EPSON St atus Monitor 3 may not function properly. If you wan t to use EPSON Status M onitor 3, reinstall the driver as described in the Setup Sheet. Befo re usin g EPSO N Statu s Moni [...]

  • Page 42

    36 Printer Soft ware 3. The followi ng settings are av ailabl e: Note: Click Default to revert all items to the default settings. Accessing EPSON Status Monitor 3 Do one of t he following to access EPSON Status Monit or 3: ❏ Dou ble-cl ick the p rinter-sh aped shortc ut ico n on th e taskbar. To add a shortcut icon to the t askbar, go to the Ut i[...]

  • Page 43

    Control Panel 37 3 3 3 3 3 3 3 3 3 3 3 3 Chapter 3 Cont rol Pa nel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Selecting a Font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 About Your Print er ’ s Default Sett ings . . . . . . . . . . . . . . . .[...]

  • Page 44

    38 Contr ol Pa nel Buttons and Lights 1 LF/FF button ❏ F eeds paper line by line when pressed shortly. ❏ Eject s a single sheet or advances continuous paper to the next t op-of-form position whe n held down for a few seconds. 2 Micr o Adjust When you hold down the Pause button for thr ee seconds, the printer ente rs the Micro Adj ust mode. In t[...]

  • Page 45

    Control Panel 39 3 3 3 3 3 3 3 3 3 3 3 3 4 Pause button ❏ Stops printing temporarily, and resumes printing when pressed again. ❏ Whe n held down for thr ee seconds, enters the Micro Adjust mode. When pressed again, exits the Micro Adjus t mode. Pause light ❏ On whe n the pri nter is paused. ❏ Fl ashes when the pri nter is in t he Micro Adju[...]

  • Page 46

    40 Contr ol Pa nel Selecting a Font You can selec t the print er ’ s fonts, pitch, and size by using the defa ult- sett ing mo de. Se e “ Changing de fault settings ” o n p a g e 4 7 for inst ructions on how to chang e the defau lt setting s. Note: ❏ The available pitch or size depends on the font you select. See the tabl e be low f or m or[...]

  • Page 47

    Control Panel 41 3 3 3 3 3 3 3 3 3 3 3 3 About Your Printer’s Default Settings The default sett ings co ntrol m any printe r functi ons. W hil e you can often s et the se func tions throug h you r softw are o r printe r driver, you may sometimes need to chang e a default setting from the printer ’ s control pa nel using the d efault-setting mod[...]

  • Page 48

    42 Contr ol Pa nel * For LQ-630 only ** For LQ-630S Only *** T his set ting is availab le o nly in IB M PPD S emu lation mode. **** The op tions a vailab le for th is s etting v ary d ependin g on the co untry. Baud ra te** 19200 BPS , 9600BPS, 4800BPS, 2400BPS, 1200BPS, 600BPS, 300BPS Parity* * None , O dd, E ven, I gnor e Data l ength* * 8bit , 7[...]

  • Page 49

    Control Panel 43 3 3 3 3 3 3 3 3 3 3 3 3 Page length for tractor This sett ing allows y ou to set the page len gth (i n inches) for the con tinu ous p aper l oade d on th e tract or. Skip over perf oration This fe ature is avai lable on ly whe n cont inuous p aper is select ed as the pap er source . When you tur n on this feature, t he printer prov[...]

  • Page 50

    44 Contr ol Pa nel 0 slash Select the z ero chara cter with a slash ( ) (thi s featu re is on) or without a slash (0) (thi s feature is off). The slash allows you to easily disti nguish betwee n the upp ercase letter “ O ” and a zero. High speed draf t When high speed draft i s on, th e pri nter pr ints up to 300 cps (characters p er second) at[...]

  • Page 51

    Control Panel 45 3 3 3 3 3 3 3 3 3 3 3 3 Baud rate (F or LQ-630S only) Use this opt ion to s et the data transfer rate (ba ud) for t he serial i n t e r f a c e . T h e b a u d r a t e i s m e a s u r e d i n b i t s p e r s e c o n d ( b p s ) . S e e your computer manua l and software documentation for the proper s etting. Parity (For LQ-630S onl[...]

  • Page 52

    46 Contr ol Pa nel Char acter tabl e You can selec t from among 13 t o 36 standard cha racter tabl es, depending on the countr y of purchase. See “ Default -setting mode ” on page 41 f or more infor mation. Intern ational c haracter set for italic ta ble You can s elect a mong several inter national c harac ter sets for t he italic cha racter t[...]

  • Page 53

    Control Panel 47 3 3 3 3 3 3 3 3 3 3 3 3 Changing default se ttings Follow these steps to enter the default-se tting mode and change the printer ’ s default settings: Note: ❏ To print the language selection and default-setting mode instructions, you need five sheets of A4 or letter size single-sheet paper or five pages of continuous paper that [...]

  • Page 54

    48 Contr ol Pa nel 5. Pr ess the Load/ Eject button t o print the d efault-s ettin g mode instru ctions ( four pages ) in the language you selected . The printe d ins truc tions list th e set tings you c an cha nge, descri be how to change them , and show you how the con trol panel light s help you make s ettings. Use these i nstructi ons to cha ng[...]

  • Page 55

    Control Panel 49 3 3 3 3 3 3 3 3 3 3 3 3 Lock-Out Mode You can res trict the use o f butt ons on the cont rol panel by using the lock-out mode. In the basic sett ing, you can only use the Pause and Load/ Eject but tons, when the lock-out mode is on. Turning on or off th e lock-o ut mode You can turn on or off the lock-ou t mode easily by using butt[...]

  • Page 56

    50 Contr ol Pa nel Follow th ese steps to chang e the lock-out mode setting: 1. When u sing cont inuous paper , mak e sure p aper is loade d and the print er is tu rned off. c Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise, you may damage the printer. 2. Tu rn on the prin ter while hold i[...]

  • Page 57

    Troubleshooting 51 4 4 4 4 4 4 4 4 4 4 4 4 Chapter 4 Troubleshooting Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Problems and Soluti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Power supply problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 58

    52 Troubleshooting Using the Error Indicators You ca n iden tify ma ny com mon pri nter pro blems using the ligh ts on th e cont rol pa nel. If your p rinte r stops wor king an d one or more contr ol panel light s are on or fla shing or the printe r beeps, use the follo wing table to diagnose and fix t he problem. If you can not fix yo ur prin ter [...]

  • Page 59

    Troubleshooting 53 4 4 4 4 4 4 4 4 4 4 4 4 n = on, o = off, f = flas hing ••• = short series of beeps ( three beeps), ••••• = long series of be eps (five beeps) Problems and Solutions Most prob lems you may enco unter whi le operat ing your printe r have simple sol utions. Use the infor mation in this section to fin d the source of [...]

  • Page 60

    54 Troubleshooting Power supply problems The control pane l lights c ome on briefly but t hen go off a nd stay off. Cause What to do The printer ’ s voltage rating does not match th e voltage of your electrical outlet. Check the printer and the outlet volt age rati ngs . If the volt ages do not match, unplug the print er immediat ely and cont act[...]

  • Page 61

    Troubleshooting 55 4 4 4 4 4 4 4 4 4 4 4 4 Paper loading or feeding problems Single sheets The printer does not load single-she et paper or does not feed it properly. Caus e What t o do Continuous paper is in the paper path. Press th e Load /Eject button to remove the continuous paper. Set th e paper release lever to the single-sheet feeding positi[...]

  • Page 62

    56 Troubleshooting The paper is old or creased. Use only new, clean sheets of pa per. Note: If paper is jam med in the paper path, see “ Clea ring a Pap er Jam ” on page 71. The paper-thickn ess lever is set incorrectly. Set the paper-thickness lever to match the thickness of your paper. See “ Adjusting the Paper-Thickness Lever ” on page 3[...]

  • Page 63

    Troubleshooting 57 4 4 4 4 4 4 4 4 4 4 4 4 Continuo us paper The printer does not load c ontinuous paper or does not fe ed it properly. Cause What to do The paper source is set to single-sheet feeding. Set the paper release lever to the tractor feeding position . See “ Setting the paper release lever ” on page 3 for m ore informa tion. The pape[...]

  • Page 64

    58 Troubleshooting The paper supply is too far away from th e printer. Make sure that your paper supply is within 1 m eter (3 feet) of the prin ter. The holes on the sides of the paper are misaligned. Check that the holes on the sides of the paper are align ed with each oth er. Also make sure the s procket units are locked and their covers are clos[...]

  • Page 65

    Troubleshooting 59 4 4 4 4 4 4 4 4 4 4 4 4 The paper size setting in your application or th e printer driver may not match the size of the paper you are using. Check the paper size setting i n your application or th e printer driver. The printer ’ s page length setting for the tractor may n ot match the size of the continuous paper you are using.[...]

  • Page 66

    60 Troubleshooting Printing position problems Wrong top-of-form position Your printing appears too high or l ow on the page. Cause What to do The paper size setting in yo ur appl icat ion s oftwa re or pr inte r driver does no t match the size of the paper you are using . Check the paper size settin g in your application or printer driver. The prin[...]

  • Page 67

    Troubleshooting 61 4 4 4 4 4 4 4 4 4 4 4 4 Wrong tear-off position The printer prints on ( or too far away from) the perforation of your co ntinuous paper. Cause What to do The tear-off positio n setting is incorrect. Adjust the tear-off pos ition using the Micro Adjust function. See “ Adjus ting the tear-off positi on ” on page 1 9 for more in[...]

  • Page 68

    62 Troubleshooting Printing or printo ut quality problems The Pause light is off but t he printer doe s not print. Cause What to do The interface cable is not plugged in securely. Check that both ends of the cable between the printer and the computer are plugged in securely. If the cable is connected correctly, run a self test as described in “ P[...]

  • Page 69

    Troubleshooting 63 4 4 4 4 4 4 4 4 4 4 4 4 The printer sounds like i t is print ing, but nothi ng prints. Cause What to do The ribbon cartridge is not installed properly. Reinstall the ribbon cartridge as described in “ Replacing the ribbon cartridge ” on page 1 18. The ribbon is worn out. Replace the ribbon cartridge as described in “ Replac[...]

  • Page 70

    64 Troubleshooting There is too m uch slack in the ribbon or the ribbon h as come loose . Remove any sl ack in the ribbon by turning th e ribbon-tightenin g knob, or replace the ribbon cartridge as described in “ Replacing the ribbon cartridge ” on page 118. Lines of dots are missing i n the printout as shown below. Cause What to do The ribbon [...]

  • Page 71

    Troubleshooting 65 4 4 4 4 4 4 4 4 4 4 4 4 Inco rrect char acte rs are prin ted. Cause What to do Your printer and the compu ter may not be com municating correctly. Make sure that you use the correct interface cable an d that the communications protocol is correct. Refer to the Setup Sheet and your computer documentation. If you installed th e opt[...]

  • Page 72

    66 Troubleshooting Printing st arts too high or too low on the page . Cause What to do The paper size sett ings in your appl icat ion so ftwa re do not match the size of the paper loaded in the printer. Change the paper size setti ngs in your appl icat ion s oftwa re o r prin ter dr iver to match the size of the paper you are using. The top margin [...]

  • Page 73

    Troubleshooting 67 4 4 4 4 4 4 4 4 4 4 4 4 All the t ext is pri nted on the same l ine. Cause What to do No line feed command is sent at the end of each line of text. Turn on the auto li ne feed option in the default-settings mode, so that the printer automatica lly adds a line feed code to each carr iage return. See “ Changing defau lt settings [...]

  • Page 74

    68 Troubleshooting Correcting USB Problems If you are ha ving difficulty using your pri nter with a USB connection, r ead the infor mation in th is section. M a k e s u r e t h a t y o u r c o m p u t e r i s a W i n d o w s M e , 9 8 , X P , o r 2 0 0 0 pre-in stalled model Your computer must be a Windows M e, 98, XP, or 2000 pre-inst alled model.[...]

  • Page 75

    Troubleshooting 69 4 4 4 4 4 4 4 4 4 4 4 4 Make sure th at EPSON USB Pr inter Devices ap pears on the Device Manage r menu (for Windows Me and 98 only) If you canceled the plug-a nd-play driver installat ion before the procedure was complet e, either the USB printer device dr iver or the printe r drive r may be in corre ctly i nstalle d. Follow the[...]

  • Page 76

    70 Troubleshooting If USB Prin ter appears under Other devices , the USB pr inter devic e driv er is n ot inst alled correc tly. If EPSON LQ-630 appe ars, t he prin ter drive r is no t insta lled co rrec tly. If neit her USB Printer nor EPSON LQ-630 appears under Other devic es , click Refresh or u nplug the USB cable fr om the print er, then plu g[...]

  • Page 77

    Troubleshooting 71 4 4 4 4 4 4 4 4 4 4 4 4 Printer does not work correctly with the USB cable If your printe r does not work correctly with t he USB cab le, try one or m ore of these s oluti ons: ❏ Make sure that the cable y ou are u sing is a standard, shielded USB cable. ❏ If you are usin g a USB hub, conne ct the print er to the fi rst tier [...]

  • Page 78

    72 Troubleshooting 3. If continu ous pap er is j ammed in the pr inter, te ar of f the fre sh supply at the back of t he printer . 4. Op en the pap er bail and remove the paper. Remove any rem aining piec es of p aper . If the paper is stuck where the printer ejects it, gently pull the paper out of th e printer. 5. Clo se the pap er bail a nd print[...]

  • Page 79

    Troubleshooting 73 4 4 4 4 4 4 4 4 4 4 4 4 2. Whi le holdin g down the Pause b utton, tu rn on the printer . The printer enter s the bidirect ional adju stment mode. When usi ng con tinuo us pap er, th e pri nter pr ints the ins tructi on sheet and the first set of alignment patterns. 3. Whe n using sin gle-she et pape r, load pa per in th e printe[...]

  • Page 80

    74 Troubleshooting 1. When u sing c ontinu ous pa per, m ake sur e paper is loaded , and t he pa per rel ease l ever is set to the c orrec t pos ition . Then turn off t he printer . c Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer. 2. To ru n the test u sing t h[...]

  • Page 81

    Troubleshooting 75 4 4 4 4 4 4 4 4 4 4 4 4 Printing Hex Dump If you are an experienced user or a prog rammer, print a hexadecimal dump to isolate communicat ion problems between the printer and yo ur software progr am. In hex dump mode, the printer p rints a ll data i t receive s from th e computer as hexadecimal valu es. Follow these steps t o pri[...]

  • Page 82

    76 Troubleshooting Contacting Customer Support If your EPSON pr oduct is n ot oper ating pr operly and you cannot solve the probl em using the tro ubleshooting info rmation in you r product documentat ion, contact custom er support services for assistance. If customer support for your area is not listed below, con tact t he de aler w her e you p ur[...]

  • Page 83

    Troubleshooting 77 4 4 4 4 4 4 4 4 4 4 4 4 Germ any EPS ON Deut schla nd GmbH Service & Sup port 0180-5234 110 Monday to Friday: 9 a .m. to 9 p.m. Saturday to Su nday: 10 a.m. to 4 a .m. Publ ic ho lidays : 10 a. m. to 4 p.m. (0,12 E p er minute) www.epson.de/suppo rt/ France Suppor t Tech nique EPSON France, “ Cyprus ” on page 109 “ Luxe[...]

  • Page 84

    78 Troubleshooting 0 892 899 99 9 (0,34 E/mi nute) Ouvert du lundi a u samedi de 9h 00 à 20h00 sa ns interrupt ion http://www.epson. fr/support/sel fhelp/french.htm pour acc é der à l' AIDE EN LIGNE . http://www.epson. fr/support/servi ces/index.shtml pour acc é der aux SERVICES du support technique. Centres de mainten ance AJACCIO CIM Le [...]

  • Page 85

    Troubleshooting 79 4 4 4 4 4 4 4 4 4 4 4 4 BORDEAU X FMA Parc d'a ctivit é s Chemin Long All é e Jam es W att - Immeu ble Spa ce 3 33700 MERIGNAC T é l : 05.56.34.85 .16 Fax : 0 5.56.47.63.18 BORDEAU X MAINTRO NIC 11/19 rue Edmond Besse Immeub le Riv e Gauche 33300 BORDEAUX T é l : 05.57.10.67 .67 Fax : 0 5.56.69.98.10 BOURGES ( td) BEGELE[...]

  • Page 86

    80 Troubleshooting DIJON FMA 60, rue du 14 Juillet Parc des G rands Cru s 21300 CHENOVE T é l : 03.80.51.17.17 Fax : 03.80.51.23. 00 GRENOBLE (td) FMA 2 rue Mayencin 38400 ST MARTIN D'H ERES T é l : 04.38.37.01.19 Fax : 04.76.44.78. 92 GRENOBLE MAINTRON IC Les Akhesades B â t B. Rue Ir è ne Joli ot C urie 38320 EYBENS T é l : 04.76.25.87.[...]

  • Page 87

    Troubleshooting 81 4 4 4 4 4 4 4 4 4 4 4 4 LILLE MAINTRO NIC Synergie Pa rk 9, avenue Pierre et Marie Curie 59260 LEZENNES T é l : 03.20.19.04 .10 Fax : 0 3.20.19.04.19 LIMOGES MAINTRO NIC 43 rue Cruveilher 87000 LIMOGES T é l : 05.55.10.36 .75 Fax : 0 5.55.77.44.00 LYON FMA 136, chemin Moul in Carron 69130 ECULLY T é l : 04.78.35.38 .65 Fax : 0[...]

  • Page 88

    82 Troubleshooting METZ FMA 104 rue de P ont à Mou ss on 57950 MONTIGNY LES METZ T é l : 03 87 66 92 00 Fax : 03 87 66 18 22 METZ MAINTRON IC TECHNOPOLE 2000 6, ru e Thom as Ed ison 57070 METZ T é l : 03.87.76.98.30 Fax : 03.87.76.31. 15 MONTPELLI ER MAINTRON IC Parc Atel iers Techn ologiques 2, ave nue Einst ein 34000 MONTPELLIER T é l : 04.67[...]

  • Page 89

    Troubleshooting 83 4 4 4 4 4 4 4 4 4 4 4 4 NICE FMA 329, avenue des PUGETS B â t A. 2 - Le R é al 06700 ST LAURENT DU VAR T é l : 04.93.14.01 .70 Fax : 0 4.93.14.01.73 NICE MAINTRO NIC Les terriers Nord Immeubl e Les Spor ades 500, all é e des Terriers 06600 ANTIBES T é l : 04.92.91.90 .90 Fax : 0 4.93.33.98.63 NIORT MAINTRO NIC 49 rue du Fief[...]

  • Page 90

    84 Troubleshooting PARIS 14 è me FMA 63, rue de Ge rgovie 75014 PARIS T é l : 01.45.45.57.65 Fax : 01.45.39.48. 86 PARIS EST (td) BEGELEC 3, al l é e Jean Image 77200 TORCY T é l : 01.60.06.02.02 Fax : 01.60.06.02. 60 PARIS NORD FMA 30, av. du vieux Che min de St Denis 92390 VILLENEUVE LA GARENNE T é l : 01.40.85.98.08 Fax : 01.47.92.00. 85 PA[...]

  • Page 91

    Troubleshooting 85 4 4 4 4 4 4 4 4 4 4 4 4 RENNES MAINTRO NIC Parc d ’ affaires d e la Bret è che B â t 2 35760 RENNES ST GREG OIRE T é l : 02.99.23.62 .23 Fax : 0 2.99.23.62.20 ROUEN BEGELEC Technopole des Bocquets Immeub le le Dul ong 75 All é e Pau l Lange vin 76230 BOIS GUILLAUME T é l : 02 35 12 41 66 Fax : 02 35 12 41 67 STRASBOU RG FM[...]

  • Page 92

    86 Troubleshooting Spain EPSON I BÉRIC A, S.A . Avda. Roma 1 8-26, 0829 0 Cerdanyola, B arcelona, Esp a ñ a Tel.: 34.93. 5821500 Fax: 34.9 3.5821555 CENTRO DE ATENCI Ó N AL CLI ENTE Tel.: 902 40 41 42 Fax: 93 5 82 15 16 E-mail: soporte@epson.es www.epson.es www.epson.es/support/ SERVICIOS OFICI ALES DE ASISTE NCIA T É CNICA EPSON TOURS BEGELEC [...]

  • Page 93

    Troubleshooting 87 4 4 4 4 4 4 4 4 4 4 4 4 ALBACETE ALBACETE DEPARTAMENT O T É CNICO INFO RM Á TI CO S.A.L. 967/ 50.69. 10 967/50.6 9.09 C/ F RANCISCO PIZARRO , 13 BAJOS 02004 ALICANTE ALICANTE RPEI 96/ 510.20.53 96/511.4 1.80 C/ ED UARDO LANGUCHA, 17 BAJOS 03006 ALMERIA ALMERIA MASTER KIT S.A. 950/ 62.13. 77 950/62.1 3.72 CAMINO LA GOLE TA, 2 ª[...]

  • Page 94

    88 Troubleshooting C Á CERE S C Á CERES PAITRON C Á CERE S 902/ 21.4 0.21 927/21.39.9 9 C/ G ABINO MUR IEL , 1 10001 PTO.SANTA.M ª .C Á DIZ ELSE INFORM Á TI CA, S.L. 902/ 19.7 5.63 956/56.05.1 2 AV. RIO SAN PEDRO , 59, URB. VALDELAGMANA 11500 JEREZ C Á DIZ NEW SE RVICE , S.L. 956/ 18.3 8.38 956/18.55.8 5 C/ A STA, 18 11404 LAS PALMAS CANARIA[...]

  • Page 95

    Troubleshooting 89 4 4 4 4 4 4 4 4 4 4 4 4 LUGO LUGO LABEL MICROHARD, S.L. 982/ 20.37. 15 982/20.3 7.15 C/. ESCULTOR ASOREI, 1, B JOS. 27004 MADRID MADRID GRUPO PENTA, S.A. 91/ 543.73.03 91/543.5 3.04 C/ BLASCO DE GARA Y, 63 28015 MADRID MADRID MICROMA, S.A. 91/ 304.68.00 91/327.3 9.72 C/ STA. LEO NOR, 61 28037 MADRID MADRID S ETECMAN, S.L. 91/ 571[...]

  • Page 96

    90 Troubleshooting United Kingdom EPSON (UK) Ltd. Campus 100, Maylands Ave nue, Hemel Hempstead , Hertfordshi re HP2 7TJ United Kingdom Tel.: +44 (0) 1442 26114 4 Fax: +44 (0) 1422 2272 27 www.epson.co.uk Stylus Pro ducts Wa rranty & Sup port 0870 5 13 3 640 Scanner Product s Warranty & Support 0870 2 41 3 453 Sales VALENCIA VALENCIA GINSA [...]

  • Page 97

    Troubleshooting 91 4 4 4 4 4 4 4 4 4 4 4 4 0800 220 546 Republic of Ireland Stylus Product s Warranty & Support 01 679 9016 Other Produ cts War ranty & Support 01 679 9015 Sales 1 800 409 132 www.epson.co.uk Italy EPSON Ital ia S. p.a. Via M. V ig an ò de Vizzi , 93/95 20092 Cinisel lo Balsamo ( MI) Tel. 02. 660.321 Fax. 02.612.36. 22 Assi[...]

  • Page 98

    92 Troubleshooting ELENCO CENTRI ASSIST ENZA AUTORIZZATI EPSON AEM SERVI CE S. R.L. Via Verole ngo, 20 00167 ROMA Tel : 06-660 18020 Fax : 06-66018052 ELEC TRON IC ASSISTANCE C ENTRE Via Baz zini, 17 20131 MILANO Tel : 02-7063140 7 Fax : 02-7063 1301 QUAIZ S.N.C. Via S an Pa olo, 5 /h Loc. Badia a S etti mo 50018 SCANDICCI (FI) Tel : 055-720561 Fax[...]

  • Page 99

    Troubleshooting 93 4 4 4 4 4 4 4 4 4 4 4 4 COMPUTER ASSISTANCE S .A.S. 1a Trave rsa Via de l Gallit ello 85100 POTENZA Tel: 0 971-489973 Fax: 0971-476892 INFORMAINT S.N.C. Filiale d i Olbia Via Monte Pasubio, 22 07026 OLBIA Tel: 0789-237 86 Fax: 0789-203891 S.T.E. S.N.C. di Ciarrocchi A.& C. Via Setti mo Torinese, 5 65016 MONTESILVANO (PE) Tel [...]

  • Page 100

    94 Troubleshooting Portugal EPSON Po rtugal, S.A. Rua Gre g ó rio Lo pes Lote 1514 Rest elo COMPUTER SERVI CE 2 S.N.C. Via V.Guin dani, 10 26100 CREMONA Tel/Fax : 0372- 435861 MEDIEL S.N.C. filiale di Catania Via No vara, 9 95125 CATANIA (CT) Tel : 095-716912 5 Fax : 095-716 0889 TEC NO STAF F S.R .L. Via Vivaldi, 19 00199 ROMA Tel : 06-8606173 Fa[...]

  • Page 101

    Troubleshooting 95 4 4 4 4 4 4 4 4 4 4 4 4 1400 - 197 Lisboa Tel.: 21 303 54 00 Fax: 21 303 54 90 Servi ç o de Apoio a Cli entes 707 222 000 www.epson.pt Austr ia EPS ON Deut schla nd GmbH Service & Sup port 0810-2001 13 Monday to Friday: 9 a .m. to 9 p.m. Saturday to Su nday: 10 a.m. to 4 a .m. Publ ic ho lidays : 10 a. m. to 4 p.m. (0,7 E pe[...]

  • Page 102

    96 Troubleshooting Public holi days: 10 a.m. to 4 p. m. www.epson.nl/support / Belgium EPSON Deu tschland Gmb H Service & Support 070-2220 82 Monday to Friday: 9 a.m. t o 9 p.m. Saturday to Sunday: 10 a.m. to 4 a.m. Public holi days: 10 a.m. to 4 p. m. (9 a.m. to 6 p.m.: 0,173 5 E per minute, rem aining time : 0,08 68 E pe r minu te) www.epson.[...]

  • Page 103

    Troubleshooting 97 4 4 4 4 4 4 4 4 4 4 4 4 0800 523 010 Sales (09) 8171 00 83 www.epson.fi Croatia RECR O d. d. Trg Sport ova 11 10000 Zagr eb Tel.: 00385 1 3091090 Fax: 00385 1 30 91095 Email: se rvis@recr o.hr www.epson@recro.hr Macedo nia DIGIT COMPUTER ENGINEERING 3 Makedons ka briga da b.b upravna zg rada R. Konka r - 91000 Skopj e Tel.: 00389[...]

  • Page 104

    98 Troubleshooting REMA COMPUTERS Str. Ko zara , 64-B-1 1- 1000 Skopj e Tel. : 003 89 91 118 15 9 opp ure 00389 91 11 3 637 Fax: 0038 9 91 214 338 E-mail: slatanas@unet.com.mk oppure www.rema@unet.com.mk Slovenia REPRO LJ UBLJANA d. o.o. Smartinska 10 6 1000 Ljubl jana Tel.: 00386 1 5853417 Fax: 0038 6 1 54001 30 E-mai l: bo jan.zab nikar@re pro.s [...]

  • Page 105

    Troubleshooting 99 4 4 4 4 4 4 4 4 4 4 4 4 Publ ic ho lidays : 10 a. m. to 4 p.m. (9 a.m. to 6 p.m.: 0, 1435 E p er minute, remaining ti me: 0,0716 E p er minute ) http://www.epson.de/eng/su pport/ Switzerland EPS ON Deut schla nd GmbH Service & Sup port 0848-4488 20 Monday to Friday: 9 a .m. to 9 p.m. Saturday to Su nday: 10 a.m. to 4 a .m. Pu[...]

  • Page 106

    100 T roubleshoo ting Slovac Repub lic EPSON Deu tschland Gmb H Service & Support ++421 02 52625 241 Monday to Friday: 8 .30 a.m. to 5 p.m. http://www.epson. sk/support/ Czek. Republic EPSON Deu tschland Gmb H Service & Support 00420-80 0142052 Monday to Friday: 9 a.m. to 5.30 p. m www.epson.cz/suppo rt/ Norway Warranty & Support 800 1 [...]

  • Page 107

    Troubleshooting 101 4 4 4 4 4 4 4 4 4 4 4 4 Sales 08 519 92 082 www.epson.se Yugoslavia BS PPROCESOR d.o .o. Hazdi Nik ole Ziv kovica 2 Beogra d-F.R . Tel.: 00381 1 1 328 44 88 Fax: 00381 11 3 28 18 70 E-ma il: vule @bspro cesor.c om; www.goran@bsprocesor.c om www.gorangali c@sezampro.yu Gree ce POULI ADIS AS SOCIA TES CO RP. 142, Sygrou Av enue 17[...]

  • Page 108

    102 T roubleshoo ting Turkey ROMAR PAZARLAM A SANAYI VE TICARE T A.S. Rihtim Cad. Ta hir Han No. 201 Karak ö y 80030 Ist anbul Tel. : 009 0 212 252 08 09 ( ext:2 05) Fax: 0090 212 252 08 0 4 E-mail: zoze noglu@romar.com.tr PROSE R ELEKTRONI K SANAYI VE TICARET LIMITE DN SIRKETI In ö n ü Caddesi, Teknik Han, No 72 Kat 3 , G ü m ü ssuy ü Ist an[...]

  • Page 109

    Troubleshooting 103 4 4 4 4 4 4 4 4 4 4 4 4 ISTANBUL Bilgisayar Hastanes i In ö n ü Cad. No:72 T eknik Ha n Kat:3 8009 0 G ü m ü ssuyu-Taksim/I stanbul Tel : 0 212 2 52 17 67 Fax : 0 212 244 54 79 E-Mail : epson@bilgi sayarhast anesi.com Datapro Alemdag cad. Bayir Sok. No:5/3 Kisikli/Ist anbul Tel : 0 216 4 61 77 75 Fax : 0 216 344 77 35 E-M ai[...]

  • Page 110

    104 T roubleshoo ting E-Mail : eps on@da tapro.c om.tr Bilgisayar Ha stanesi Toros Cd. Dokto rlar Sitesi Asma Kat No:39 Seyhan/Adan a Tel : 0 322 459 87 27 Fax : 0 32 2 459 87 28 E-Ma il : ad ana@ bhtem silci lik.n et ANKARA Bilgisayar Ha stanesi Akay Caddesi No: 22/22 Kavakli dere / Ankara Tel : 0 312 417 16 40 Fax : 0 31 2 417 50 88 E-Mail : a nk[...]

  • Page 111

    Troubleshooting 105 4 4 4 4 4 4 4 4 4 4 4 4 E-Mail : romar@rom ar.com.t r ANTALYA Bilgisayar Hastanes i Y.Ulusoy Bu lvari-86.So k. No:24/33 Ant alya Tel: 0 242 24 8 50 10 Fax: 0 242 248 50 09 E-Mail : antalya@b htemsilci lik.net Roma r Burh anett in On at Cad. Zerdale lik Ma h. Ekin ciler s itesi A blok N.120/A Antaly a Tel : 0 242 3 12 95 45 Fax :[...]

  • Page 112

    106 T roubleshoo ting Tel: 0 224 2 25 29 47 Fax : 0 22 4 225 29 48 E-Mail : eps on@da tapro.c om.tr DENIZLI Bilgisayar Ha stanesi Murat d ede mahell esi, 357 . sokak No 8/b Denizli4 Ç esme mevkii Tel : 0 258 241 97 41 Fax : 0 25 8 242 1148 E-Mail : denizli @bhtemsil cilik.net DIYARBAKIR Bilgisayar Ha stanesi Ekincil er Cad. Az c Plaza K:3 N o:7 Di[...]

  • Page 113

    Troubleshooting 107 4 4 4 4 4 4 4 4 4 4 4 4 GAZIANTEP Roma r Gazi Muhtar pasa Bu lvari Buhar a Is Merk ezi 1 Kat N. 48 Gaziantep Tel : 0 342 2 15 06 31 Fax : 0 342 215 06 32 E-Mail : romarga ntep@roma r.com.tr IZMIR Bilgisayar Hastanes i 1372 Sok. No:24 K:3 D:4 -5-6 Ç ankaya / Izmir Tel: 0 232 44 5 80 79 Fax: 0 232 445 80 79 E-Mail : izmir2@b htem[...]

  • Page 114

    108 T roubleshoo ting Tel : 0 232 463 39 74 Fax: 0 23 2 463 39 75 E-Mail : romar@r omar.com.tr KOCAELI Bilgisayar Ha stanesi G ü zeller Mahel lesi, Bagdat Caddesi No 1 95 Gebze/Kocaeli Tel : 0 262 643 65 66 Fax : 0 26 2 643 65 67 E-Mail : kocaeli@b htemsilci lik.net KONYA Bilgisayar Ha stanesi Nisantasi M ah. Tamer Sk. Bu lus Sit. C Bl ok 9/A 4206[...]

  • Page 115

    Troubleshooting 109 4 4 4 4 4 4 4 4 4 4 4 4 E-Mail : mersin@b htemsilc ilik .net SAMSUN Bilgisayar Hastanesi Ç iftlik Mah Sefa Sok. Aya zoglu Apt. 17/1 Sa msun Tel : 0 362 2 31 77 12 Fax : 0 362 234 46 74 E-M ail : samsu n@bhte msilcil ik.net TEKIR DAG Bilgisayar Hastanesi Omurtak Cad. Ist. Kismi Pek soy Apt. No:58 /8 Ç orlu/Tekirdag Tel : 0 282 [...]

  • Page 116

    110 T roubleshoo ting Stavrou Avenue Marlen Cart Off ice 1 01- 102 Stov olo s 2035 Nicosi a Tel.: 00357 2 368000 Fax: 0035 7 2 51825 0 E-ma il: ya nnis.k @infote l.com. cy; george.p@infotel .com.cy Pouliadis Associated Cyprus Lt d 75, Limassol Avenue 2121 Nicosi a Tel. +357 2 490209 Fax +357 2 490240 Poland EPSON Deu tschland Gmb H Service & Su[...]

  • Page 117

    Troubleshooting 111 4 4 4 4 4 4 4 4 4 4 4 4 Bulgaria EPS ON Deut schla nd GmbH Service & Sup port www.epson.bg/support / Romania EPS ON Deut schla nd GmbH Service & Sup port +40 212305384 115 Monday to Friday: 8.30 a.m. t o 5.30 p.m. www.epson.ro/suppo rt/ Estonia EPS ON Deut schla nd GmbH Service & Sup port +372 6 718 166 Monday to Fri[...]

  • Page 118

    112 T roubleshoo ting http://www.epson. lv/support / Lithuania EPSON Deu tschland Gmb H Service & Support 8-37-40008 8 Monday to Friday: 8 .30 a.m. to 5.30 p.m. http://www.epson. lt/supp ort/ Israel Warranty & Support 04 8 560 380 www.epson.com Middle East Warranty & Support + 971 (0) 4 3 52 44 88 or 3 51 77 77 www.epson.com Email Warra[...]

  • Page 119

    Troubleshooting 113 4 4 4 4 4 4 4 4 4 4 4 4 For details of EPSON Ex press centres and Service Repair centres http://www.epson.co.za/sup port/index.htm Sales (011) 262 92 00 or 0800 0 0 5956 www.epson.co.za/ Bosnia Herzgovina RECO S d.o .o. Vilsonovo seta liste 10 71000 Saraj evo Tel.: 00387 3 3 657 389 Fax: 00387 33 6 59 461 E-ma il: re cos@b ih.ne[...]

  • Page 120

    114 T roubleshoo ting Brazil EPSON DO BR ASIL LTDA. Av. Tucunar é , 720 Tambor é Barue ri, S ã o Paulo, SP 0646 0-020 Tel.: (55 11) 7296 -6100 Fax: ( 55 11) 7295- 5624 www.epson.com.br Chile EPSON CH ILE, S.A. La Co ncep ci ó n 322 Provide ncia, Sant iago Tel.: (56 2) 236-2453 Fax: (56 2) 236-65 24 www.epson.cl Colombia EPSON C OLOMBI A, LTDA .[...]

  • Page 121

    Troubleshooting 115 4 4 4 4 4 4 4 4 4 4 4 4 Costa Rica EPSON COST A RICA , S. A Embajada Americana, 2 00 Sur y 300 O este San Jos é , Costa Rica Tel.: (50 6) 296-6222 Fax: (50 6) 29 6-6046 www.epsoncr.com Mex ico EPSON M É XICO, S.A. de C.V. Av. Sonora #15 0 M é xico, 06100, DF Tel.: (52 5) 211-1736 Fax: (52 5) 53 3-1177 www.epson.com.mx Peru EP[...]

  • Page 122

    116 T roubleshoo ting Venezuela EPSON VENEZUELA, S.A. Calle 4 con Ca lle 11-1 La Urbina Sur Cara cas, Venezuela Tel.: (58 2) 240-1111 Fax: (58 2) 240-11 28 www.epson.com.ve USA (Lat in Ameri ca) EPSON LATIN AM ERICA 6303 Blue Lagoon D r., Ste. 390 Miami, FL 33126 Tel.: (1 305) 265-0092 Fax: (1 305 ) 265-0 097 USA EPSON AM ERICA, INC 3840 Kil roy Ai[...]

  • Page 123

    Options and Consumables 117 5 5 5 5 5 5 5 5 5 5 5 5 Chapter 5 Options and Consumables Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Genuine EPSON ribbon ca rtridge . . . . . . . . . . . . . . . . . . . . . . 118 Replacing the ribbon cartri dge . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 124

    118 Options and Consumables Ribbon Cartridge Genuine EPSON ribb on cartridge When printi ng beco mes fain t, you need to replac e the ribb on cartridge. Genuine EPSON r ibbon cartr idges are desig ned and man ufact ured to wor k prop erly w ith your E PSON prin ter. They ensure proper operation and long li fe of the prin t head and oth er pri nter [...]

  • Page 125

    Options and Consumables 119 5 5 5 5 5 5 5 5 5 5 5 5 3. Pul l the pa per bail forward . 4. Flip the paper bail to wards yo u. Note: When it is difficu lt to open the paper bail because of the position of the print head, close the printer cover. Then, turn on the printer and the print head moves to the right automatically. After that, turn the printe[...]

  • Page 126

    120 Options and Consumables 6. Hold both ends o f the cart ridge a nd pu ll it o ut o f the print er. 7. Rem ove the new ri bbon c artri dge fro m its p ackag e. 8. Hold both sid es of th e ribbo n guid e and pu ll it un til it is o ut of the cartri dge. c Caution: Do not tear off the clear film on the ribbon guide. Doing so may cause paper jams or[...]

  • Page 127

    Options and Consumables 121 5 5 5 5 5 5 5 5 5 5 5 5 9. Hold the ri bbon ca rtridg e and inser t it into the pr inter a s shown below; then press b oth side s of the ca rtridge firml y to fit th e plast ic ho oks in to the p rinter s lots. 10. Slide it into t he print hea d aligni ng it with the gro oves of the print head until it clicks in place. N[...]

  • Page 128

    122 Options and Consumables 12. Close the paper bai l and t he printer cover. Print Server You c an us e thi s pri nter a s a n etwork prin ter by ins talling a pr int server in t he printer ’ s i nterface port. See the Administrato r ’ s Manu al p acka ged w ith th is op tion fo r inst ructi ons on inst all ation and use. The followi ng Printe[...]

  • Page 129

    Product Information 123 A A A A A A A A A A A A Appendix A Product Information Safety Instructi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Warnings, cautions, an d notes . . . . . . . . . . . . . . . . . . . . . . . . . 124 Hot parts caution sy mbol . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 130

    124 Produc t Info rmat ion Safety Instructions Warnings, cautions, and note s w War ning s must be followed carefully to av oid bodily in jury. c Cautions must be observed to av oid damage to you r equipment. Notes contain important information and useful tips on the operation of your printer. Hot parts caution symbol Important safety instructio ns[...]

  • Page 131

    Product Information 125 A A A A A A A A A A A A ❏ Do not use a dama ged or fraye d power c ord. ❏ If you use an ex tension cord with the pr inter, m ake sure the total ampere ra ting of all devices plug ged into the extensi on cord does not exceed the cord ’ s ampere ra ting. Also, make sure the t otal ampere of all d evices p lugged in to th[...]

  • Page 132

    126 Produc t Info rmat ion E NERGY S TAR ® compliance The Internat ional E NERGY S TAR ® Offic e Equipment program is a voluntar y partnershi p with the computer and office equipment industry to pr omote the int roductio n of energ y-efficient personal computers, moni tors, printe rs, fax machine s, copiers, and scanners in an effor t to reduce a[...]

  • Page 133

    Product Information 127 A A A A A A A A A A A A If you have to fit a plug: As the colour s of the ma ins lead of t his appl iance may not ma tch colo ured markin gs u sed to i denti fy the te rmina ls in a plug, please proceed as fol lows: The green and yellow wire must be conne cted to the terminal in the plug whic h is marked wi th the lett er E [...]

  • Page 134

    128 Produc t Info rmat ion Printer Parts ribbon cart ridge contr ol pane l power swi tch printer cover edge gui de print h ead paper bail paper gui de paper relea se lever paper-th ickness lever OFF center pa per support * sprockets* parallel /serial interface co nnector USB in terfac e connector * tracto r unit parts ** parallel for LQ-630 on ly a[...]

  • Page 135

    Product Information 129 A A A A A A A A A A A A Printer Specifications Mechanical Prin ting metho d: 24- pin im pact dot mat rix Printing sp eed: High speed draft 300 cps at 1 0 cpi 360 cps at 1 2 cpi Draft 225 cps at 1 0 cpi (33 7 cps at 15 c pi maximum) Lette r qual ity 79 c ps at 10 cp i Print ing directi on: Bi direct ional l ogic seek ing for [...]

  • Page 136

    130 Produc t Info rmat ion Note: The paper-thickness lever position or an overheated print head may affect the print speed. Dimensions and weight (with paper g uide): Heigh t Width Depth Weight 185 mm (7.3 inches) 386 mm (15.2 inc hes) 306 mm (12.0 inc hes) Approx. 3.5 kg (7.7 lb) Ribb on: Black ribbon c artri dge S 015290 Ribbon l ife Approx. 2 mi[...]

  • Page 137

    Product Information 131 A A A A A A A A A A A A Electronic Interfac es: LQ-630 : One stand ard bidi rectional, 8-bi t, paral lel interf ace with IEEE 12 84 nibble mode support, one USB (ver 1 .1) inter face slot LQ-630S: One EIA- 232D serial interface, One USB (ver 1.1) int erface slo t Buffer: 32KB Built -in fonts: Bitmap fonts EPSON Draf t 10, 12[...]

  • Page 138

    132 Produc t Info rmat ion EPSON Sans Serif H10.5, 8 to 32 points, i n 2-poin t incre ment s Barcode fonts EAN-1 3, EAN-8, Interlea ved 2 of 5 , UPC-A, UPC-E, Code 39, Code 1 28, POSTNET Character t ables: Standard versi on One ital ic and 12 g raphics character t ables: Italic table, PC437 (US, Standard Europe), PC8 50 (M ultil ingual ), PC8 60 ( [...]

  • Page 139

    Product Information 133 A A A A A A A A A A A A Electrical Note: Check the label on the back of the printer for the voltage of your printer. Environme ntal Paper Note: ❏ Use recycled paper and label only under normal temperature and humidity co nditio ns described b elow. ❏ Do not load paper that is curled, folded, or crumpled. 220 to 240 V Mod[...]

  • Page 140

    134 Produc t Info rmat ion Single sheets See also “ Mult ipart forms ” on page 136 for detai led inf ormation on the specif icatio n for sing le-sheet multip art for ms. * When using 4 inches or wider but les s than 9.4 inches wide mu ltipart forms joined by crimping (multipa rt forms with cut-pa per tab bindi ng), set the Multipa rt forms wit [...]

  • Page 141

    Product Information 135 A A A A A A A A A A A A ❏ T he r atio of th e cut/ uncu t len gth a t th e perfo ratio n s hould be between 3:1 and 5:1. The perforation between pages must not extend all t he way to the edges of the paper. 1. cut area 2. uncut area 3. uncut par t of the edges of the p aper ❏ I f yo u use cont inuo us pa per w hose page [...]

  • Page 142

    136 Produc t Info rmat ion * When using 4 inches or wider but les s than 9.4 inches wide mu ltipart forms joined by crimping (multipa rt forms with cut-pa per tab bindi ng), set the Multipa rt forms wit h cut-pa per tab bind ing in the default- settin g mode to on. Multipart forms The spe cificat ions fo r the di mension s of mu ltipar t forms are [...]

  • Page 143

    Product Information 137 A A A A A A A A A A A A 1. 1 inch or less 2. 3 inches or less 3. printi ng side 4. 1 inch or less 5. 3 inches or less Note: When using 4 inches or wider but less than 9.4 inches wide multipart forms joined by crimping (multipart f orms with cut-paper tab binding) , set the Multipart forms with cut-paper tab binding in the de[...]

  • Page 144

    138 Produc t Info rmat ion ❏ The thickness of the fol ded part when extend ed should be 1 mm or less. ❏ The binding area shoul d be flat and have no creases. ❏ T he sprock et hole s should be a circ le or a no tched c ircle. ❏ The sprocket hole s of all sheets in t he form should be ali gned prope rly. ❏ The binding positio n should be ou[...]

  • Page 145

    Product Information 139 A A A A A A A A A A A A ❏ Always use labels whose ba cking sheet is entirely cover ed, and make sure t he cuts around the edges of the labels are perforated . 1. backing sheet 2. label shee t 3. severa l uncut area s on each s ide 4. label Labels (c ontinuous forms) ❏ Labels should be s ecurely at tached to the backing s[...]

  • Page 146

    140 Produc t Info rmat ion ❏ The labels should no t peel off thei r backing sheet under the conditi ons below. 1. label 2. 27 mm ❏ W hen us ing labe ls wh ose b acking sheet i s entir ely c overed , make sure the cu ts around th e edges of the label s are perfora ted. 1. backing sheet 2. labe l sheet 3. several uncut areas on ea ch side 4. labe[...]

  • Page 147

    Product Information 141 A A A A A A A A A A A A ❏ When using label s whose back ing sheet is not cover ed with the label m ateria l, see the illu strati on be low. 1. label 2. backing sheet 3. corner rad ius is more than 2.5 mm 4. label Backing sheet Width Length/p age 101.6 to 25 4 mm (4 to 10 inches) 101.6 to 55 8.8 mm (4 to 22 inches) Label s [...]

  • Page 148

    142 Produc t Info rmat ion Printable area Single sheets (inclu ding single-sheet multipart forms) Continuous pape r (including continu ous multipart forms) A 4 .2 mm (0.1 7 inc h) or mor e B The mini mum l eft an d ri ght ma rgin s ar e 3.0 mm (0. 12 inch) each. The maximum printable width is 203. 2 mm (8.0 inche s). For si ngle sheet s wid er th a[...]

  • Page 149

    Product Information 143 A A A A A A A A A A A A Labels (s ingle-sheet) Labels (c ontinuous forms) Standards and Approvals Europe an model: A 3 mm (0.118 i nch) or more A 6.35 mm (0.25 inch) or more B 1.2 mm (0.0472 inch) or more C 3 mm (0.118 inch) or more Low V oltage Dire ctive 73/23/EEC EN 60950 EMC D irect ive 89 /33 6/EEC EN 550 22 Cl ass B EN[...]

  • Page 150

    144 Produc t Info rmat ion Command Lists EPSON ESC/ P 2 contro l codes Selec ting E PSON ESC /P 2 print er in your softwar e allo ws yo u to use the mo st advanced font and graphic s. For more i nformation about the commands, contact EPSO N customer services. Se e “ Contacting Cust omer Support ” on p age 76 for detai ls. General ope ration: ES[...]

  • Page 151

    Product Information 145 A A A A A A A A A A A A IBM PPDS E mulation Control Codes This print er emulat es the IBM Propr inter wit h the foll owing commands. General operati on: NUL, DC3, ESC j, BEL , CAN, DC1, ESC Q, ESC [ K, ESC U, ESC [ F Paper feeding : FF, LF, ESC 5, ESC A, ES C A (AGM*), ESC 0, ESC 1, ESC 2, ESC 3, ESC 3 (AGM*), CR, ESC ] Page[...]

  • Page 152

    146 Produc t Info rmat ion Cleaning the Printer To keep you r printer ope rating at its best, you shou ld clean it thoroughl y several t imes a year. Follow th ese steps to clea n the pri nter: 1. Turn off the prin ter and rem ove any pa per loaded i n the prin ter as w ell a s the pa per gui de. 2. Use a s of t brush to careful ly brush away al l [...]

  • Page 153

    Product Information 147 A A A A A A A A A A A A Transporting the Printer If you need to transpo rt your printer some distance, careful ly repack it using the original box and packing mate rials. Follow these st eps to repac k the printer in its ori ginal packing mat eri al s: w Warni ng: If you have just used the printer, the print head may be hot;[...]

  • Page 154

    148 Produc t Info rmat ion[...]

  • Page 155

    Glossary 149 Glossary ASCII American Standard Co de for Information Interchange. A standardized coding system for assigning nu merical codes to letters and symbols. auto line feed When this feature is sel ected in the default-setting mode, each c arriage-return (CR) code is automatically followed by a line- feed (LF) code. bidirectional printing Pr[...]

  • Page 156

    150 Gl ossary dot ma trix A method of printing in which each letter or sym bol is formed by a pattern (matri x) of ind ividu al d ots. draft The print mode used by your printer when you select Draft as the font. The Draft font uses less dots per character for faster printing. See also high spe ed dra ft . driver See print er driver . ESC/P Abbrevia[...]

  • Page 157

    Glossary 151 letter quality (LQ) The print mode used by your printer when a f ont other than Draft is selected. Print ing w ith l ett er-qu alit y font s pr ovide s be tter read abil ity a nd ap pear ance at a reduced print speed. See also draf t and high sp eed draft . line feed (LF) A control code and control pa nel button that advances the paper[...]

  • Page 158

    152 Gl ossary unidirectional printing Prin tin g in wh ic h the p rint head p rin ts in o ne d irec tion o nly . Unid irec tio nal prin ting is us eful f or pr inting grap hics beca use it a llow s prec ise v ertic al alignment. You can select unidirectiona l printing in the printe r ’ s default-setting mode. See also bidir ectional pri nting .[...]

  • Page 159

    Index 153 Index Numerics 0 slas h, 44 A A.G .M. ( IBM ), 45 Aligning vertic al lines, 7 3 Auto C R (carr iage re turn), 45 Auto I/F (inte rface) wait time, 4 4 Auto line fe ed, 43 Auto tear-off, 10, 43 B Bidirecti onal printing (Bi-D), 43 Button LF/FF, 3 8 Load/E ject, 38 Micro Adjust, 38 Pause, 38 Buzzer (beeper) setting, 4 6 C Chara cter tab le, [...]

  • Page 160

    154 In dex top-of-form position, 20 Multipart form s continuous, 14 singl e-sheet, 14 Multipa rt form s with c ut-paper tab binding , 46 P Packet mode, 45 Page l ength f or tracto r, 43 Paper jam clearing , 71 Paper re lease lever , 3 Paper sourc e selectin g, 2 Paper-th ickness l ever, 3 Parallel I/F (i nterface) bidire ctional mode, 44 Parallel i[...]