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Dell Version 1.2 manual

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Table of contents for the manual

  • Page 1

    Dell OpenManage Mobile Version 1.2 User’s Guide[...]

  • Page 2

    Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

  • Page 3

    Contents 1 About OpenManage Mobile................................................................................ 5 What is new in this release .................................................................................................................... 5 Key features .........................................................................[...]

  • Page 4

    Configuring alert notifications settings .............................................................................................. 26 Viewing alerts using push notifications .............................................................................................. 26 7 Performing power control operations....................................[...]

  • Page 5

    1 About OpenManage Mobile OpenManage Mobile is a systems management application that enables you to monitor your datacenter from an Android mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles 1.3 or later and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later. OpenManage Mobile provides OpenM[...]

  • Page 6

    2 Setting up OpenManage Mobile This chapter provides information about installing and starting OpenManage Mobile. Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • Ensure that you have Android version 4.0.3 or later on your mobile device. • Ensure that you have access to Google Play Store Application on your Android dev[...]

  • Page 7

    3 Managing OpenManage Essentials console This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile. Adding an OpenManage Essentials console Prerequisites to add an OME: • Ensure that you have OpenManage Essentials version 1.3 or later. • Ensure that you have VPN or internal Wi-Fi[...]

  • Page 8

    6. To save the connection details, tap Save . The OpenManage Essentials SSL certificate is displayed. 7. Tap Yes to accept the certificate and save the OpenManage Essentials console. 8. On the next screen, select the appropriate alert filter for push notifications. NOTE: To set a custom alert filter, see OpenManage Essentials User’s Guide . NOTE:[...]

  • Page 9

    Tap Edit Conenction . The Edit Connection screen is displayed. 2. Edit the Hostname , Username , Password , Domain (if applicable), and Description (optional) as required. 3. Tap Next . On the next screen, edit the alert filter subscription if needed. 4. Tap OK to save the connection. The OpenManage Essentials dashboard is displayed. Deleting an Op[...]

  • Page 10

    4 Managing iDRAC This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile. Adding an iDRAC Prerequisites to add an iDRAC: • Ensure that you have iDRAC 7 or later with Enterprise or Express edition license. • Ensure that you have VPN or internal Wi-Fi access to the iDRAC network from your Android device[...]

  • Page 11

    6. To save the connection details, tap Save . The iDRAC SSL certificate is displayed. 7. Tap Yes to accept the certificate and save the iDRAC. The iDRAC Details screen is displayed. Adding an iDRAC using iDRAC Quick Sync Read The iDRAC Quick Sync Read feature enables your mobile device to act as a proximity reader to read data from your server when[...]

  • Page 12

    6. Turn on the iDRAC Quick Sync Bezel. 7. Place your mobile device at a distance less than 20 millimeters from the iDRAC Quick Sync Bezel on your serve and hold your mobile for at least 2 seconds. Your server will be added to the list of servers managed by OpenManage Mobile. NOTE: The iDRAC Quick Sync Bezel remains activated for about 30 seconds. I[...]

  • Page 13

    Editing the connection details of an iDRAC To edit the connection details of an iDRAC: 1. On the OpenManage Mobile home screen, perform one of the steps: • Tap the iDRAC server you want to edit the network connection details. The iDRAC Details screen is displayed. 1. Tap the symbol. 2. Tap Edit Connection . • Press and hold the iDRAC server on [...]

  • Page 14

    5 Viewing OpenManage Mobile home screen To view the OpenManage Mobile home screen: 1. Start OpenManage Mobile. 2. If applicable, enter the OpenManage Mobile password and tap Login . The OpenManage Mobile home screen is displayed with the list of OpenManage Essentials and iDRACs added. Viewing OpenManage Essentials dashboard To view the OpenManage E[...]

  • Page 15

    • indicates the number of devices or alerts that are critical. • indicates the number of devices or alerts that are with warning status. • indicates the number of devices or alerts that are healthy. • indicates the number of devices or alerts that are unknown. 2. Tap Devices by health to view the devices managed by OpenManage Essentials and[...]

  • Page 16

    3. Tap the appropriate device category (for example, RAC ), and then tap to select the device you want to view. The inventory information of the devices managed by OpenManage Essentials is displayed. 4. Tap Software Details to view the software details of the device, tap View Hardware Log to view the hardware log, and tap Alerts to view the alerts [...]

  • Page 17

    Viewing alerts in OpenManage Essentials To view the alerts in OpenManage Essentials: 1. On the OpenManage Mobile home screen, tap the OpenManage Essentials console you want to view alerts for. 2. Tap Alerts by severity . The alerts that are associated with the selected OpenManage Essentials are displayed. 3. Tap the alert you want to view details f[...]

  • Page 18

    The alert is acknowledged, and the Alert Details screen is automatically refreshed. Sharing an alert To share an alert: 1. On the Alert Details screen, tap to share an alert. 2. Select the option you want to use to share the alert details. 18[...]

  • Page 19

    Deleting an alert To delete an alert: 1. On the Alert Details screen, tap to delete an alert. 2. In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list screen. Viewing iDRAC dashboard To view the iDRAC dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. Th[...]

  • Page 20

    2. Tap Hardware Logs to view the hardware logs, tap Firmware Details to view the firmware details, tap Network Details to view the network details, and tap Health Status to view the health status. Viewing hardware logs of iDRAC console To view the hardware logs of iDRAC console: 1. In the iDRAC Details screen, tap Hardware Logs . The Hardware Log s[...]

  • Page 21

    NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details screen, tap Firmware Details . The Firmware Details screen is displayed. 21[...]

  • Page 22

    Viewing network details of an iDRAC To view the network details of an iDRAC: 1. In the iDRAC Details screen, tap Network Details . The Network Details screen is displayed. 2. Tap IPv4 , IPv6 , or MAC Addresses for additional network details. Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details screen, ta[...]

  • Page 23

    Generating and Sharing the iDRAC Report To generate the iDRAC report: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. 2. Tap the menu key and tap Report . The Report page is displayed 3. If required, clear the check boxes of the iDRAC pages you do not want to include in the report. 4. Ta[...]

  • Page 24

    The iDRAC dashboard is displayed. 2. Tap the symbol. The Launch Remote Desktop screen is displayed. 3. Type the Remote Desktop Password , and then tap Launch . This is the VNC password that is set in iDRAC settings. For more information on the VNC password, see iDRAC user’s guide. bVNC Viewer starts and the remote desktop is displayed. 24[...]

  • Page 25

    NOTE: Check the Use Secure Tunnel check box when the encryption is set to 128-bit or more in iDRAC. NOTE: If the iDRAC does not support remote desktop or if there is no remote desktop password set, bVNC displays an error message that it cannot connect to the remote desktop. Device inventory You can view the following device inventory information of[...]

  • Page 26

    6 Configuring push notifications Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console receives alerts from a monitored device. The notification appears in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows[...]

  • Page 27

    2. If applicable, enter the OpenManage Mobile password and tap Login . The dashboard of the OpenManage Essentials console displays the newly received alert. 3. Tap New alerts to view the alerts associated with the push notification. 27[...]

  • Page 28

    7 Performing power control operations You can perform power control operations on a server managed by OpenManage Essentials or an iDRAC. • Performing power control operations on a server managed by OpenManage Essentials • Performing Power Control Operations on an iDRAC Performing power control operations on a server managed by OpenManage Essent[...]

  • Page 29

    5. Type the Username and Password for the device, and then select the power control operation you want to perform. NOTE: The Enable All option allows you to perform a power control operation independent of the discovery protocol. Power On operation is performed through the iDRAC and all other power control operations are performed through the serve[...]

  • Page 30

    4. Select the power control operation you want to perform, and tap Submit . NOTE: Shutdown OS First option is supported only for those power control operations that support a normal shutdown of the operating system. NOTE: The Power Options screen displays the task credentials used to add the iDRAC. If you want to use a different user name and passw[...]

  • Page 31

    3. Tap IPv4 Settings to change the IPv4 settings, IPv6 Settings to change the IPv6 settings, Root Credentials to change the root credentials, First Boot Device to change the boot settings, tap Power / Reboot to change the power options. 4. Tap iDRAC Configuration . The iDRAC Configuration screen is displayed. 5. Type Username and Password of the iD[...]

  • Page 32

    8. Place your mobile device at a distance less than 20 mm. from the iDRAC Quick Sync Bezel on your serve and hold your mobile for at least two seconds. NOTE: Configuration changes may take up to a minute to apply. 32[...]

  • Page 33

    8 Refreshing OpenManage Mobile data for any screen To refresh the information displayed in OpenManage Mobile: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, in some devices it is displayed as a symbol, or at the lower left corner of the screen., or at the lower right corner of the screen. 2. In [...]

  • Page 34

    9 Managing password To make sure that your OpenManage Mobile is secure, you can lock OpenManage Mobile by using a secret password. You can set a secret password by selecting the Enable Password option in the Settings screen. • If a password is set and you do not use the device for more than 15 minutes, OpenManage Mobile is automatically locked, a[...]

  • Page 35

    NOTE: If you forget your OpenManage Mobile password and cannot retrieve it, it is recommended to delete all of the application data and create a new password. All the added OpenManage Essentials consoles and iDRACs will be deleted and you need to add them again to OpenManage Mobile. To delete the application data, go to Settings → Apps → OMM , [...]

  • Page 36

    Disabling OpenManage Mobile password To disable the OpenManage Mobile password: 1. On the OpenManage Mobile home screen, tap the overflow menu. 2. In the menu that is displayed, tap Settings . The Settings screen is displayed. 3. Clear the Enable Password option. A confirmation message is displayed. 4. Tap Yes . 36[...]

  • Page 37

    10 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, version, and End User License Agreement (EULA). Viewing the OpenManage Mobile application log To view the OpenManage Mobile application log: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For e[...]

  • Page 38

    Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of the screen next to the Home button. 2. In the list that is displayed, tap About . The OpenManage Mobile product information is displayed. 3. Tap View EULA . The OpenManage Mobile EULA is displayed. 38[...]

  • Page 39

    11 Troubleshooting OpenManage Mobile Unable to add OpenManage Essentials to OpenManage Mobile If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds: Workarounds: • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be availab[...]

  • Page 40

    Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network. Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data. Updated information not displ[...]

  • Page 41

    more information about transmitting alerts from OpenManage Essentials to the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide . During normal operation, it takes up to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service. – Understand provider limitations: The Dell Message F[...]

  • Page 42

    Workaround: Refresh iDRAC Details screen after one minute. If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more information about this behavior, see iDRAC User’s Guide . iDRAC will be enabled after some[...]

  • Page 43

    12 Uninstalling OpenManage Mobile To uninstall OpenManage Mobile: 1. Tap the Android operating system symbol. The Settings screen is displayed. 2. In Device section, tap Apps or Application Manager . 3. In the DOWNLOADED tab, tap OMM . The App info screen is displayed. 4. Tap Uninstall . 5. At the Do you want to uninstall this app? prompt, tap OK .[...]

  • Page 44

    13 Related documents and resources Other documents you may need In addition to this guide, you may require the following documents: • Dell OpenManage Essentials version 2.0 User’s Guide. • Dell Integrated Dell Remote Access Controller 8 User’s Guide. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contac[...]

  • Page 45

    b. Under General support section, click Software & Security . c. In the Software & Security group box, click the required link from the following: – Enterprise Systems Management – Remote Enterprise Systems Management – Serviceability Tools – Client Systems Management – Connections Client Systems Management d. To view a document, [...]