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Dell 9264 manual

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Table of contents for the manual

  • Page 1

    Inspiron 17 5000 Series Owner's Manual Computer Model: Inspiron 17–5748 Regulatory Model: P26E Regulatory Type: P26E001[...]

  • Page 2

    Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

  • Page 3

    Contents Before Working Inside Your Computer .................................... 9 Before You Begin .............................................................................................. 9 Safety Instructions ............................................................................................. 9 Recommended Tools ..................[...]

  • Page 4

    Removing the Hard Drive ........................................................... 20 Prerequisites .................................................................................................... 20 Procedure ........................................................................................................ 20 Replacing the Hard Drive ..[...]

  • Page 5

    Removing the Palm Rest ............................................................ 38 Prerequisites .....................................................................................................38 Procedure ........................................................................................................ 39 Replacing the Palm Rest ...[...]

  • Page 6

    Removing the I/O Board ............................................................. 53 Prerequisites ..................................................................................................... 53 Procedure .........................................................................................................53 Replacing the I/O Board .[...]

  • Page 7

    Removing the System Board ..................................................... 65 Prerequisites .....................................................................................................65 Procedure ........................................................................................................ 65 Replacing the System Board ....[...]

  • Page 8

    Removing the Camera ................................................................. 81 Prerequisites ..................................................................................................... 81 Procedure ........................................................................................................ 82 Replacing the Camera ...[...]

  • Page 9

    Before Working Inside Your Computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. Before You Begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. – Windows 8: Move your mouse pointer to the upper-right or lower- right corner of the [...]

  • Page 10

    WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source. CAUTION: To avoid damaging the computer, make sure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards[...]

  • Page 11

    After Working Inside Your Computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and make sure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, and cables you removed before working on your computer. 3 Replace any media cards, discs, [...]

  • Page 12

    Removing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance[...]

  • Page 13

    Replacing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complianc[...]

  • Page 14

    Removing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complia[...]

  • Page 15

    Procedure 1 Remove the screws that secure the base cover to the computer base. 1 computer base 2 base cover 3 screws (2) 2 Using your fingertips, pry the base cover and lift it off the computer base. 15[...]

  • Page 16

    Replacing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compli[...]

  • Page 17

    Removing the Optical Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Comp[...]

  • Page 18

    5 Carefully pull the optical-drive bezel and remove it from the optical drive. 1 screw 2 optical-drive bracket 3 optical drive 4 optical-drive bezel 18[...]

  • Page 19

    Replacing the Optical Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Com[...]

  • Page 20

    Removing the Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complia[...]

  • Page 21

    3 Lift the hard-drive assembly off the computer base. 1 screw 2 pull-tab 3 hard-drive assembly 4 Remove the screws that secure the hard-drive bracket to the hard drive. 21[...]

  • Page 22

    5 Using the pull-tab, lift the hard-drive bracket off the hard drive. 1 screws (2) 2 pull-tab 3 hard-drive bracket 4 hard drive 22[...]

  • Page 23

    Replacing the Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compli[...]

  • Page 24

    Removing the Memory Module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Comp[...]

  • Page 25

    Procedure 1 Using your fingertips, spread apart the securing clips on each end of the memory-module slot until the memory module pops up. 1 securing clips (2) 2 memory module 3 memory-module slot 2 Slide the memory module away from the memory-module slot. 25[...]

  • Page 26

    Replacing the Memory Module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Com[...]

  • Page 27

    Procedure 1 Align the notch on the memory module with the tab on the memory- module slot. 2 Slide the memory module into the slot at an angle, and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 tab 2 notch 3 memory module 4 securing clips (2) 5 memory-module [...]

  • Page 28

    Removing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Comp[...]

  • Page 29

    3 Slide the wireless card out of the wireless-card slot. 1 antenna cables (2) 2 securing tab 3 wireless card 29[...]

  • Page 30

    Replacing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Com[...]

  • Page 31

    Removing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complianc[...]

  • Page 32

    3 Carefully turn the keyboard over and place it on the palm rest assembly. 1 plastic scribe 2 keyboard 3 palm-rest assembly 4 Lift the latches and disconnect the keyboard cable and keyboard- backlight cable from the system board. NOTE: The backlight-keyboard is optional. The keyboard-backlight cable is present only if the laptop shipped with a back[...]

  • Page 33

    5 Lift the keyboard along with the cables, off the palm-rest assembly. 1 keyboard-backlight cable 2 latches (2) 3 keyboard cable 4 keyboard 33[...]

  • Page 34

    Replacing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complian[...]

  • Page 35

    NOTE: The cables on the keyboard are not folded when you receive a new keyboard. 1 Place the keyboard on a flat and clean surface. 1 keyboard cable 2 keyboard-backlight cable 3 keyboard CAUTION: Do not apply excess pressure while folding the cables. 2 Lift the keyboard cable and gently fold the keyboard-backlight cable at the fold line. 35[...]

  • Page 36

    1 keyboard cable 2 keyboard 3 keyboard-backlight cable 4 fold line 36[...]

  • Page 37

    3 Using the alignment line, gently fold the keyboard cable. 1 keyboard cable 2 alignment line 1 keyboard-backlight cable 2 keyboard cable 3 keyboard Post-requisites Replace the battery . 37[...]

  • Page 38

    Removing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complian[...]

  • Page 39

    Procedure 1 Remove the screws that secure the palm rest to the system board. 1 screws (5) 2 palm rest 2 Close the display and turn the computer over. 39[...]

  • Page 40

    3 Remove the screws that secure the palm rest to the computer base. 1 screws (10) 2 computer base 4 Turn the computer over and open the display as far as possible. 40[...]

  • Page 41

    5 Lift the connector latches and disconnect the power-button board cable and the touchpad cable from the system board. 1 power-button board cable 2 connector latches (2) 3 touchpad cable 41[...]

  • Page 42

    6 Using a plastic scribe, gently lift and release the tabs on the palm rest from the slots on the computer base. 1 plastic scribe 2 palm rest 7 Lift the palm rest away from the display assembly. 42[...]

  • Page 43

    Replacing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complia[...]

  • Page 44

    Removing the Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory[...]

  • Page 45

    6 Lift the power-button board at an angle and remove it from the palm rest. 1 power-button board 2 screw 3 power-button board cable 4 palm rest 45[...]

  • Page 46

    Replacing the Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulator[...]

  • Page 47

    Removing the Touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complianc[...]

  • Page 48

    Procedure 1 Lift the connector latch and disconnect the touchpad cable from the touchpad. 2 Remove the screws that secure the touchpad to the palm rest. 1 screws (2) 2 touchpad 3 palm rest 3 Lift the touchpad away from the palm rest. 48[...]

  • Page 49

    Replacing the Touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complian[...]

  • Page 50

    Removing the Battery- Connector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regu[...]

  • Page 51

    Procedure 1 Remove the screws that secure the battery-connector board to the computer base. 1 screws (2) 2 connector latch 3 battery-connector board 4 computer base 2 Carefully lift the battery-connector board to disconnect it from the system board. 51[...]

  • Page 52

    Replacing the Battery- Connector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Reg[...]

  • Page 53

    Removing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complian[...]

  • Page 54

    4 Lift the I/O board away from the computer base. 1 I/O board 2 I/O-board cable 3 connector latch 4 screw 54[...]

  • Page 55

    Replacing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complia[...]

  • Page 56

    Removing the Optical-Drive Connector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the[...]

  • Page 57

    Procedure 1 Remove the screw that secures the optical-drive connector board to the computer base. 1 screw 2 optical-drive connector board 2 Slide and lift the optical-drive connector board away from the computer base. 57[...]

  • Page 58

    Replacing the Optical-Drive Connector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see th[...]

  • Page 59

    Removing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory [...]

  • Page 60

    1 plastic scribe 2 coin-cell battery 3 battery socket 60[...]

  • Page 61

    Replacing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory[...]

  • Page 62

    Removing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complianc[...]

  • Page 63

    3 Lift the speakers, along with the speaker cable, off the computer base. 1 speaker cable 2 system board 3 speakers (2) 4 computer base 63[...]

  • Page 64

    Replacing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Complian[...]

  • Page 65

    Removing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compl[...]

  • Page 66

    4 Turn the computer over and open the display as far as possible. 5 Peel off the tape that secures the display cable to the system-board assembly. 6 Lift the connector latches and disconnect the display cable and I/O- board cable from the system board. 7 Peel off the display cable from the fan. 8 Disconnect the power-adapter port cable and speaker [...]

  • Page 67

    10 Lift the system-board assembly off the computer base. 1 screws (3) 2 system-board assembly 3 computer base 11 Remove the heatsink-sink assembly . 67[...]

  • Page 68

    Replacing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Comp[...]

  • Page 69

    7 Follow the procedure from step 3 to step 5 in replacing the hard drive . 8 Replace the memory module . 9 Replace the base cover . 10 Replace the battery . 69[...]

  • Page 70

    Removing the Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory[...]

  • Page 71

    Procedure 1 Turn the system-board assembly over and place it on a flat and clean surface. 2 In sequential order (indicated on the heat sink), loosen the captive screws that secure the heat-sink assembly to the system board. NOTE: The appearance of the heat sink and the number of screws will vary depending on the configuration you ordered. 3 Disconn[...]

  • Page 72

    Replacing the Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulator[...]

  • Page 73

    Removing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory C[...]

  • Page 74

    7 Lift the connector latch and disconnect the display cable from the system board. 1 display cable 2 tape 3 connector latch 8 Peel off the display cable from the fan. 9 Remove the screws that secure the display assembly to the computer base. 10 Note the antenna cable routing and remove the cable from the routing guides on the computer base. 74[...]

  • Page 75

    11 Lift the display assembly off the computer base. 1 display assembly 2 screws (3) 3 computer base 75[...]

  • Page 76

    Replacing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory [...]

  • Page 77

    6 Replace the battery . 77[...]

  • Page 78

    Removing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Comp[...]

  • Page 79

    1 display bezel 2 display panel 79[...]

  • Page 80

    Replacing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Com[...]

  • Page 81

    Removing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance [...]

  • Page 82

    Procedure 1 Carefully lift and peel off the camera from the display back-cover. 2 Disconnect the camera cable from the camera. 1 camera cable 2 camera 3 display back-cover 82[...]

  • Page 83

    Replacing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Compliance[...]

  • Page 84

    Removing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Comp[...]

  • Page 85

    Procedure 1 Note the cable routing and remove the display cable from the routing guides on the display-back cover. 2 Remove the screws that secure the display panel to the display back- cover. 1 display back-cover 2 display panel 3 screws (8) 3 Gently lift the display panel and turn it over. 4 Peel off the tape that secures the display cable to the[...]

  • Page 86

    5 Lift the connector latch and disconnect the display cable from the display panel. 1 connector latch 2 tape 3 display cable 86[...]

  • Page 87

    Replacing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practices, see the Regulatory Com[...]

  • Page 88

    Removing the Display Back- Cover and Antenna Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practic[...]

  • Page 89

    3 Lift the antenna cables away from the display back-cover. 1 tape 2 antenna cables 3 display back-cover and antenna assembly 89[...]

  • Page 90

    Replacing the Display Back- Cover and Antenna Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer . After working inside your computer, follow the instructions in After Working Inside Your Computer . For more safety best practi[...]

  • Page 91

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support . 3 If you have your computer's Service Tag, type your computer's Service Tag and click Submit . If you do not have your computer's Service Tag[...]

  • Page 92

    Getting Help and Contacting Dell Self-Help Resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Accessing Windows Help Windows 8 — Open the Search charm, type Help and Support in the search box and press <Enter> . Windows 7 — Click Start ?[...]

  • Page 93

    NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. 93[...]