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Dell 745 manual

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Table of contents for the manual

  • Page 1

    Solving Problems: Dell OptiPlex 745 User's Guide Back to Contents Page Solving Problems Dell ™ OptiPlex ™ 745 User's Guide Troubleshooting Tips Battery Problems Card Problems Drive Problems E-Mail, Modem, and Internet Problems Keyboard Problems Fan Problems Lockups and Software Problems Media Card Reader Problems Memory Problems Mouse[...]

  • Page 2

    Solving Problems: Dell OptiPlex 745 User's Guide CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedur[...]

  • Page 3

    Solving Problems: Dell OptiPlex 745 User's Guide Test the graphics card — 1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the computer cover (see the appropriate "Removing the Computer Cover" section). 2. Remove all cards except the graphics card. See the a[...]

  • Page 4

    Solving Problems: Dell OptiPlex 745 User's Guide Fill out the Diagnostics Checklist as you complete these checks. Test the drive — ● Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. ● Insert bootable media and restart the computer. Clean the drive or disk — See Cleaning Your Comput[...]

  • Page 5

    Solving Problems: Dell OptiPlex 745 User's Guide Hard drive problems Run Check Disk — 1. Click the Start button and click My Computer . 2. Right-click Local Disk C: . 3. Click Properties . 4. Click the Tools tab. 5. Under Error-checking , click Check Now . 6. Click Scan for and attempt recovery of bad sectors . 7. Click Start . E-Mail, Modem[...]

  • Page 6

    Solving Problems: Dell OptiPlex 745 User's Guide Ensure that you are connected to the Internet — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File . If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your I[...]

  • Page 7

    Solving Problems: Dell OptiPlex 745 User's Guide Check the cable connections — Ensure that the card fan cable is connected firmly to the card fan connector on the system board (see the appropriate "System Board Components" section for your computer). Lockups and Software Problems CAUTION: Before you begin any of the procedures in t[...]

  • Page 8

    Solving Problems: Dell OptiPlex 745 User's Guide A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. Check the software documentation — If necessary, uninstall and then reinstall the program. A solid blue screen appears Turn the computer off — If you are una[...]

  • Page 9

    Solving Problems: Dell OptiPlex 745 User's Guide No drive letter is assigned — When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, [...]

  • Page 10

    Solving Problems: Dell OptiPlex 745 User's Guide If you receive an insufficient memory message — ● Save and close any open files and exit any open programs you are not using to see if that resolves the problem. ● See the software documentation for minimum memory requirements. If necessary, install additional memory (see Installing Memory[...]

  • Page 11

    Solving Problems: Dell OptiPlex 745 User's Guide Restart the computer — 1. Simultaneously press <Ctrl><Esc> to display the Start menu. 2. Type u , press the keyboard arrow keys to highlight Shut down or Turn Off , and then press <Enter>. 3. After the computer turns off, reconnect the mouse cable as shown on the in the Quick[...]

  • Page 12

    Solving Problems: Dell OptiPlex 745 User's Guide Check the network cable connector — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack. Check the network lights on the front or back of the computer depending on system chassis type. — No connection speed light i[...]

  • Page 13

    Solving Problems: Dell OptiPlex 745 User's Guide If the power light is amber and green or steady amber — A device might be malfunctioning or incorrectly installed. ● Remove and then reinstall the memory modules. ● Remove and then reinstall any cards. ● Remove and then reinstall the graphics card, if applicable. If the power light is bl[...]

  • Page 14

    Solving Problems: Dell OptiPlex 745 User's Guide Check the printer cable connections — ● See the printer documentation for cable connection information. ● Ensure that the printer cables are securely connected to the printer and the computer. Test the electrical outlet — Ensure that the electrical outlet is working by testing it with an[...]

  • Page 15

    Solving Problems: Dell OptiPlex 745 User's Guide Serial or Parallel Device Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . NOTE: If you are having a problem with a printer, see Pri[...]

  • Page 16

    Solving Problems: Dell OptiPlex 745 User's Guide Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled whe[...]

  • Page 17

    Solving Problems: Dell OptiPlex 745 User's Guide Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector. Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode. 1. Click the Start button, click Control Panel , and then click Sounds, S[...]

  • Page 18

    Solving Problems: Dell OptiPlex 745 User's Guide Check the monitor power light — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. Test the electrical outlet ?[...]