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Cortelco WPBX00 PRO MAN manual

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Table of contents for the manual

  • Page 1

    WPBX00 PRO MAN Cortelco COMP ASS Wireless PBX System PROGRAMMING INSTRUCTIONS CONTENTS P A G E 1 . INTRODUCTION ................................. 1 2 . PROGRAMMING INFORMA TION ....... 1 COMPUTER REQIUREMENTS ....... 1 PRINTER REQUIREMENTS ............. 1 TECHNICAIN P ASSWORDS ........... 1 GENERAL RULE ............................. 2 3 . SOFTW ARE[...]

  • Page 2

    WPBX00 PRO MAN Page 2 SYSTEM SECURITY CODE The default System Security Code is 828828. T o change the System Security Code: (a) Enter Programming and select Setup-Set- tings-MBS-Change SSC. (b) After selecting Change SSC, enter the new password (min of 1 number , max of 6 numbers) and confirm new password. Enter OK to ac- cept or CANCEL to ex[...]

  • Page 3

    WPBX00 PRO MAN Page 3 4. PROGRAMMING PC SETUP 4.01 After executing the computer programming file, the program will check for the proper COM port connection. If the correct COM port is not selected, then select the correct port to start the connection (Ports 1-4 available). If the COM port is correct, then press OK. Note: If the incorrect COM port i[...]

  • Page 4

    WPBX00 PRO MAN Page 4 SECURITY CODE 4.04 The default System Security Code is 828828. The MBS will allow 3 attempts to enter the correct password before exiting. If an incorrect SSC code is entered, then Wrong SSC is dis- played with remaining attempts allowed. Press OK to accept password or Exit to cancel pro- gramming. PBX CONFIGURA TION 4.0[...]

  • Page 5

    WPBX00 PRO MAN Page 5 EXTENSION SETUP 4.06 Extension Setup displays all registered handsets, SL T , Console, Lines and Group Infor- mation. Each item can be accessed by double clicking on the name of the device. The system will then communicate with the device and display info. If a read error occurs, then the handset is currently Sending/Receiving[...]

  • Page 6

    WPBX00 PRO MAN CHANGE USER NAME 4.07 Extension Setup - Handset User Name - Click in the white cell to change the user name. A maximum of 12 alphanumeric characters can be entered. If this is the only needed change, press OK to return to main menu. PHONE BOOK 4.08 Phone Book - Press Phone Book to read the current phone book list or to add new num- b[...]

  • Page 7

    WPBX00 PRO MAN CALL FORW ARDING 4.10 Call forwarding can be enabled/disabled under Extension Setup. The call forward status will not become active until OK is selected. Call forwarding can also be enabled/disabled via the handset menu. Note: If call forwarding is set up via the computer , allow ~1 minute for the handset to receive data from t[...]

  • Page 8

    WPBX00 PRO MAN CLASS OF SERVICE 4.1 1 The day and night class of service can be changed to 1 of 26 settings. Under Extension Data, a Class of Service can be selected for each extension. The settings must be pre-pro- grammed under Setup-Class of Service-Classes of Service. The day and night mode time must be set under Setup-Class of Service-Class of[...]

  • Page 9

    WPBX00 PRO MAN Page 9 SHOW ST A TUS 4.14 When Show S tatus is selected, the current status of the handsets, SL Ts and PSTN lines is displayed in three seperate windows. The user can leave all three windows open or can close any window they choose.[...]

  • Page 10

    WPBX00 PRO MAN CALL LOG - VIEW 4.15 T o view call log records, press Show Log on the main menu bar . Outgoing, Internal and Incoming Logs are displayed. T o clear a call log, select the desired call log and press Clear. The Call Log can be programmed under Setup - Log Setup. The Call Log must be enabled for calls to be recorded. Page 10[...]

  • Page 11

    WPBX00 PRO MAN Page 1 1 CALL LOG - SA VE 4.16 The call log record can be saved to a file by clicking the Save button. CALL LOG - PRINT 4.17 The call log record can be printed by clicking on the Print on MBS button. This should be used only if the call log settings have not been programmed. Printer must be connected properly . The printe[...]

  • Page 12

    WPBX00 PRO MAN Page 12 CALL LOG SETUP 4.18 The Call Log can be programmed under Setup - Log Setup. The Call Log must be enabled for calls to be recorded. 4.19 Log Setup - A total of 200 call log entries can be recorded. The default log settings are 66 local, 66 long distance, and 68 incoming calls. The settings can be changed by the system administ[...]

  • Page 13

    WPBX00 PRO MAN Page 13 NUMBER PLAN 4.22 T o enter the Number Plan, press Setup and select Number Plan. The Number Plan is then read from the MBS and The number plan was read successfully . will display on the screen. Press OK. If the number plan is not read successfully , close the menu and try again. T o view the number plan, scroll do[...]

  • Page 14

    WPBX00 PRO MAN PRINTER AND P AGE SETUP 4.25 The printer and page setup menu can be used to change the printer initialization com- mand and page length details. Page 14 F AX AND MODEM 4.26 The fax and modem menu is used to define the SL T line associated with each device. A fax or modem may be wire connected to one of the six SL T ports on the MBS. [...]

  • Page 15

    WPBX00 PRO MAN Page 15 VOICE MAIL 4.27 An optional V oice Mail unit can be connected to the system SL T lines 1 to 4. T o enable SL T lines 1 to 4, click on the approprate lines. 4.28 The recording prefix is the control code that is sent to the mailbox to activate recording. The service prefix is used to activate the V oice Mail for all other opera[...]

  • Page 16

    WPBX00 PRO MAN SETTINGS - PSTN LINE SETTINGS 4.33 Assign individual extensions or groups to PSTN lines 1-4. An additional PSTN card is needed for lines 5-8. If an additional card is installed, but does not show as active, refer to the distributor setup to activate the lines. Note: If lines 1-4 are left blank, then all handsets can access external l[...]

  • Page 17

    WPBX00 PRO MAN Page 17 SETTINGS - ROUTE TO AUT O A TTENDANT 4.35 Route to auto attendant can be activated by entering YES for the desired lines. DIALING MODE 4.36 The dialing mode can be DTMF or Pulse Dialing. P AUSE TIME 4.37 The pause time is used to delay the dialing sequence. This is useful when the WPBX is connected to a traditional PBX [...]

  • Page 18

    WPBX00 PRO MAN Page 18 EMERGENCY NUMBERS 4.40 Four emergency numbers can be defined in this window . These numbers will be loaded in the handset after update is clicked. The numbers can be accessed regardless of toll restriction. MBS - REGISTER BUTTON 4.41 If the Register button is enabled, then the handset registration is restricted. In order to r[...]

  • Page 19

    WPBX00 PRO MAN Page 19 MBS - PSTN CONFERENCING 4.42 This feature is used to enable PSTN to PSTN conferencing with one internal handset. MBS - EXTERNAL MUSIC ON HOLD 4.43 This feature is used to enable music on hold from an external source through an RCA connector in the MBS.[...]

  • Page 20

    WPBX00 PRO MAN MBS - CALL FOR W ARD NO REPL Y TIME 4.44 The default setting for call forward no reply time is 10 s. The setting can be altered from 1 to 99 seconds. MBS - CALL PICKUP 4.45 If call pickup is set to No Restrictions, then any user can pick up any incoming call. If call pickup is set to No Call Pickup, then call pickup is re[...]

  • Page 21

    WPBX00 PRO MAN MBS - CHANGE SYSTEM SECURITY CODE (SSC) 4.47 The default system security code is 828828. The code can be changed in this win- dow . The universal code (in case new code is forgotten) is 288288. MBS - AUTHENTICA TON CODE (AC) 4.48 The default authentication code is 12345678. The code can be changed in this window . I[...]

  • Page 22

    WPBX00 PRO MAN AUTO A TTENDANT 4.49 The auto attendant menu is used to set the operation of the auto attendant. The WPBX has a built-in auto attendant, which can prompt the incoming caller for operations such as Dial the desired extension. The voice prompt for the auto attendant can be recorded though any wireless handset. SEE AUTO A TTENDANT[...]

  • Page 23

    WPBX00 PRO MAN CLASS OF SERVICE 4.51 There are 26 classes of service that can be programmed in this window . Page 23 4.52 Use the scheme below to write class of services. Each Class of Service text string can have a maximum of 64 characters.[...]

  • Page 24

    WPBX00 PRO MAN CLASS OF SERVICE DA Y/NIGHT MODE 4.53 This window allows day and night times to be set. There is an option for auto change between day and night mode. The day mode and night mode class of service for each hand- set is setup under extension. Day mode is normal operation for the system. RBS CABLE LENGTH 4.54 Cable length between RBS[...]

  • Page 25

    WPBX00 PRO MAN DIAGNOSTICS 4.55 The diagnostics menu is used to perform basic diagnostic testing of the MBS. It will take approximately 2 minutes to perform the test. After the test is complete, click on the T est Results button. The following results should be displayed. Page 25 CLEAR SETTINGS 4.56 This menu is used to default the entire sys[...]

  • Page 26

    WPBX00 PRO MAN Page 26 RECORD MESSAGE 4.58 The voice message for No Operator , Night Mode, and No Answer can be recorded here. Choose the desired message to record and press S tart. Press S top when finished. Note: Message is recorded from external music on hold source. EEPROM DOWNLOADER 4.59 The eeprom downloader is used to download the EEPROM set[...]

  • Page 27

    WPBX00 PRO MAN Page 27 5. AUTO A TTENDANT GUIDE RECORDING VOICE PROMPT 5.1 A voice prompt must be recorded to use auto attendant. 5.1.1 DA Y MODE- In handset, select MENU - Setting Sys - Auto Attend - Enter the SSC code (828828) - Select Greeting - Select No Operator - Select Record. Press the right arrow to begin recording. Record Message. Press t[...]

  • Page 28

    WPBX00 PRO MAN NO ANSWER GREETING 5.4 If No Answer T imeout is enabled, then the No Answer greeting will be played. After the timeout (value) time, then the system will repeat the previous day or night mode voice prompt. NO DIGIT TIMEOUT 5. 5 If no digit timeout is enabled, then if the caller does not enter DTMF digits within the designated time fr[...]