Compaq A1500 manual

N OTICE  2000 Com paq Com puter Corporati on COMPAQ and th e Com paq logo Regist ered in U.S. Patent and Tradem ark Offi ce. Microsoft and Win dows are tradem arks of Microsoft Corporation. All other produ ct nam es m entioned h erein m ay be tradem arks or registered tradem arks of their respective com panies . Compaq shall not be liable for te[...]

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C ONTENTS USING THIS GUIDE................................................... 1 Text Conventions in This Guide ................................ 1 Special Messages ....................................................... 1 Locating Help ............................................................ 1 GETTING STARTED.....................................[...]

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1 Using This Guide Text Conven tion s in Th is Gu ide The examples below iden tify and explain s pecially formatt ed t ext tha t is use d thr ougho ut this guid e. • The nam es of y our k ey board key s, A 1500 control panel buttons, and certain softw are instru ctions appear in a bold ty pe. For exam ple, Home, End, Tab, Start, S etup, or Cancel[...]

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3 Getting Started Step 1: Unpack th e Box When u npackin g the box contain ing y our C ompaq A 1500 All -In- One, m ake s ure that al l of th e item s list ed below are included. If th ere are any mis sing or dam aged parts , return the A ll-In- One in its original packag ing to the place of purchas e. Box Contents 1 One Compaq A1500 All-In-One—u[...]

4 Step 2: Choo se a Locati on for th e A1500 To help guar antee tro ubl e-fre e o per ati on of your A1500, place it on a f lat, stable su rface. Leav e eno ugh space behin d and in fron t of the A 1500 to allow for easy paper loading, docum ent removal, an d for ope ning the c ontr ol pane l. ! CAUTION: Do not place t he A1500 in direc t sunlight,[...]

5 Step 5: Conn ect the AC Power Co rd This secti on show s you h ow to connect the A1500 t o the electrical outlet us ing the A C power cord. 1. Connect on e end of th e AC pow er cord into the back of t he A1500. 2. Connect th e other end in to a standard A C pow er outlet (120V, 60Hz). Connecting the AC Power Cord ! CAUTION: Mak e cert ain that y[...]

6 6. Insert th e bottom of the black ink cartridge into the right carriag e slot. Press back until the cartridge snaps firm ly in to place. Installing the printer cartridge 7. Insert th e bottom of the color ink cartridge in to the left carriage slot. Press back until th e cartridge locks f irm ly into place. If the ink cartridges move loosel y in [...]

7 Step 9: Load Pa per You can load u p to 100 sheets of plain paper into th e paper input tray. To load paper into the A 1500: 1. Insert th e paper into the paper input tray. Mak e certain the side y ou wan t to print on is facing you. Orien t the head of the paper so that th e head is f acing dow n. 2. Align the paper w ith the paper guide. Squeez[...]

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9 Compaq A1500 Software Installation Although your Co mpaq A 1500 can be us ed as a stan d alone copier and fax m achine, y ou w ill get the greatest benef it from your A 1500 by con nectin g it t o you r comput er and installin g the inclu ded softw are. Installing the sof tware w ill allow you to: • Print from y o ur computer • Scan im ages t[...]

10 Installi ng the So ftware Before you start, m ake su re your com puter meets or exceeds the s yst em requ iremen ts for the drivers and application programs y ou wan t to install. See “Sy stem Requiremen ts” listed above. To install t he Com p aq A1500 sof tw are 1. Turn on your com p uter and let it com plete its start up into Windows. 2. P[...]

11 Compaq A1500 Controls and Features Control Loca tions and Func tions Take a mom ent to become fam iliar with the m ain compon ents of y our A 1500. Front view of the A1500 Controls 1 Control Panel Accesses the func tions of the A1500. 2 Document Input Guides Aligns origi nal document for faxi ng, copying, or sc anning. 3 Document Input Tray Supp[...]

12 Rear View Rear View Features 1 AC power cord connector. 2 USB port (top right). 3 Extension (EXT) Line to tel ephone or answering machi ne. 4 Telephone (LINE) to wall jac k.[...]

13 Common Procedures This section describes several com mon procedures that you will n eed to operate you r Compaq A 1500. These procedures inclu de: • Usin g th e A1500 Moni tor Program • Using th e A1500 Settings Utility to set u p Print, Fax, Copy and Scan operations including Speed Send and Control Form • Changing De fault Set tings • S[...]

14 Changing Defa ult Settings The computer- based Com paq A1500 Settings Utility provides a sim ple user interface to chan ge and set u p the follow ing featu res of t he A1500: • Print • Fax • Copy • Scan • Speed Send • Compaq Contr ol For m To access the A1500 Setting s Utility, u se either of th e following methods: • Click Start ?[...]

15 Printing Repor ts Transmission Report Default Settings When y ou send a fax from the A 1500, you can choos e to: • Print a report if there is an error sending the f ax (this is the default setting) • Alw ays print a conf irmation report • Never print a confirm ation report To make your sel ectio n, use t he Messa ge Confi rm pull- dow n bo[...]

1 6 Changing Print C artridge s ! CAUTION: When c hanging cart ridges , avoi d touching t he motor locat ed in the fr ont ri ght corner load area, as it can be hot. The sys tem can keep track of th e ink level in each of th e three cartridge ty pes: black, color, and photo. When you tell the system that a new cartridge has been in stalled, the ink [...]

17 7. If y ou select Old Right cartridges in Step 4, pres s the Options button until th e correct answer display s on th e LCD pan el. Press Start . 8. If any new cartridges were in stalled, then an alignm ent is required. An alignm ent pattern automatically p rints. Go to step 6 o f “A ligning Print Cartridges” in the next section below . Alig[...]

1 8 below is printed. Each pattern has a n um ber under it. 5. Locate the number u nder the align men t pattern that comes closest to form ing a perfectly straight line from each grou p on the test pag e. For exam ple, in sam ple group A , pattern 5 comes closest to forming a st raight line. 6. Enter the 2 -digit number o n the ke ypad using a lead[...]

19 Checking the Cartridge Cleani ng Printout 1. Exam ine the test pattern. The example below show s a test pattern of all nozzles fun ctioning correctly . T he first pattern printed in each group is from the black (or photo) cart ridge. The second one is from the color cartridge. 2. Compare the diagonal lin e above the prin ted bars to the diagonal[...]

2 0 • Photo cartri dges s hould be u sed f or printin g pic ture s. Usi ng it fo r nor mal faxing a nd b lac k printing operations w ill prematurely deplete the black ink in the photo cartridge. • Printing black w ith the photo cartridge installed w ill be mu ch slow er than using the black cartridge. • Normal incom ing faxes cannot be printe[...]

21 Inserting an envelope When printing is com plete: 1. Replace the printer paper in the paper inpu t tray. 2. Squeeze and slide the paper gui de so that it touche s the p ape r. Calibra ting the Scanne r The scanner m ay need calibrating if you s ee vertical streaks in you r scanned or copied im ages. This procedure is also recom men ded after cle[...]

22 Front Control Pa nel Setup Button From the Setup button on the Al l-In-On e control panel, y ou can select the follow ing features. Mos t of the f eatures along w ith man y m ore features are available from the Compaq A1500 Settin gs Utility on y our compu ter. To access the Setu p button features : 1. P ress the Setu p button. 2. P ress the Men[...]

23 Using the Compaq A1500 Settings Utility Settings Utility Ov erview The A1500 Settings Utility allow s you to chan ge the defau lt sett ings of y our A1500 All -In- One. F or instan ce, if y ou m ake a copy by press ing th e Copy button and then Start, the defau lt copy settings w ill be used. The default copy setting is Black Normal. If y ou nor[...]

24 Print Settings Select the Print button from the m ain settings w indow to access the Print Settings. Print Sett ings W indow The Print Settings gives y ou access to the Contr ol Program an d the Printer Properties . For more information on us ing the Control Program and Printer Properties, see the Printing chapter later in thi s manual. Fax Sett[...]

25 Speed Send Setup Pre ss the Setu p button to set up your list of frequently dialed fax n um bers and to create grou p lists. See the Speed Send section for more inf ormation. Advanced Fax Settings Pre ss the Advanced button to display the advanced fax settings . The advanced settin gs are described below . Advanced F ax Setting s From th e Fax S[...]

2 6 Speed Send Settings The Speed Send Settings are acces sed from the Fax Settings p age. Speed Send Settings Window Your A 1500 inclu des a Speed Send bu tton (th e # button). As the n ame im p lies, you can u se this button to send f axes an d emai ls qui ckly , to one person or to man y people all at on ce. The Speed Send Settings win dow lets [...]

27 Display Name Once you’ve cho sen a gr oup number, give the gro up a nam e. The group n ame can be up to 14 characters, an d w ill be displayed on the A1500 L CD panel. The LCD panel will indicate whether a Speed Send entry is a group by displa ying the word GROUP by the entry number. Group Members The Group Members list shows all of th e mem b[...]

2 8 Scan Settings The Scan Settings w indow controls the s can ty pe and contrast an d the Scan To list. Scan Settings Window Scan To Menu When y ou press the Scan button on the A 1500, a Scan To menu appears on th e LCD di splay panel. The f irst tw o menu entries are User Folder and Email . You can add up to 12 ad ditional menu options f or your [...]

29 Clearing an Entry To clear an entry of all inf ormation, f irst select the speed send n um ber you w ish to clear and th en press the Clear button. Scan Type By def ault , the A 1500 perform s norm al resolution color scans. You can chang e the defau lt scan ty pe to three diff erent black se ttings an d three differen t color settings . Choose [...]

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31 Control Form Overview The Compaq Con trol Form is a paper docum ent that you can use t o give in struct ions to y our A1500. You can m ark it w ith a pencil or pen and feed it into the scanner. The A 1500 softw are will then read your instruction s and execu te them . A Printed Contro l Form A triangle identif ies the default setti ngs. If the s[...]

32 Using the C ontrol Form to C opy 1. P ress the Contr ol Form button. A Control Form will print. 2. Check the Copy box at th e top of th e page. 3. The default settings on Control Form are indicated w ith a triang le. You can chan ge these settin gs by checking the desired settin gs in the Copy Settin g section. For example, if you wa nt 9 copies[...]

33 Printing This chapter provides some bas ic steps f or printing a docum ent. The exact steps for printing may vary f rom one sof tw are program to anoth er. Refer t o you r softw are application’s user m anual for detailed printing steps. Printing a Doc ument To print a docum ent: 1. Start a program and create a docum ent, or open an existing d[...]

34 Booklet The Boo klet option allows y ou to print a document out as a booklet. If the Print Instruction Pag e is checked, a pag e will print directing you how to insert the paper so that the booklet pri nts correctl y. Poster Choose th e Poster option from the Job Finis hing Operations drop d own list to en large the printed docum ent. If y ou ch[...]

35 Options From the options tab, y ou can control some of the behavi or of th e Control Prog ram . The options available w ill vary depending on you r Operating Sys tem. Som e of the options that m ight appear here include m inim izing the w indow w hen a print job starts and enablin g or disabling sound eff ects. Cartridges The Cartridges tab g iv[...]

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37 Faxing The Com paq A1500 A ll-In -One of fers three w ays to send a fax: • Using the front control panel • Using the Co mpaq Co ntro l For m • Using the com puter When sending color faxes, the receiving fax machine will print in color only if it supports color. Otherw ise the fax will be sent as a traditional bl ack and white fax . Prepari[...]

38 Advanced Faxing Featu res In addition to the telephone num b er, you can adjust the f ax resolution and contrast. Use the Menu and Options buttons located on the lef t and righ t side of th e LCD panel. To access the advanced f axing f eatures: 1. Load the documents printed side facing down in th e document in put tray. 2. P ress the Fax button.[...]

39 Speed Sending Up to 70 Speed Send num bers are set up on the h ost comput er using the Com paq A1500 Settings Utility as described in the “Speed Send Settings” section of th e Using the A1500 Settings Utility ch apter. Once the Speed Send num bers are set up, you are ready to beg in faxing with Spee d Send . 1. Load the docum ents pri nted s[...]

40 Confirming Tr ansmis sion When the last p age o f your do cument has b een sent successf ully , the m achine beeps an d returns to th e Ready state. If so mething goe s wrong dur ing the fa x transm ission, an error m essag e appears on the L CD panel. Use the Com p aq A1500 Settings Utility to prin t a confirm ation report each time f axing is [...]

41 Distinctive ring is a telephone com pany s ervice that enables a us er to use a sin gle telephon e line to answ er several diffe rent teleph one nu mbers . Each phon e num ber is identified by a distinctive rin ging pattern consisting of various com binations of long and short ringing so unds. DRPD service mus t be obtained from your loc al tele[...]

42 3. Select the Advanced fax button 4. Click on the F orw arding Mode box and select Disabled . Determining the Fax Forward Mode If Fax Forw arding has been set f or sometim e in the future, th e front Control Panel LCD will display FW before the Fax R eceive Mode. For instan ce, if the receive m ode has been s et to ANS/FAX , it will appear as FW[...]

43 Copying Copyin g Overvi ew The Com paq A1500 A ll-In -One of fers three w ays to mak e copies. You can m ake copies: • Using the front control panel • Using the Co mpaq Co ntro l For m Preparing Documen ts for Cop ying You can u se the A 1500 to copy docum ents th at are print on standard letter, legal, or A4-sized paper. Follow these gu ide[...]

44 Advanced Co py Featu res In addition to the copy quantity , you can chang e the copy ty p e, contrast, size, collate, and order from their default settin gs. This is done using the Menu an d Options key s located on the left and rig ht side of the LCD pan el. To change the def ault settings instead, us e the Settings Utility . To access the adva[...]

45 Scanning Scannin g Overvi ew The Com paq A1500 A ll-In -One of fers three w ays to scan a docum ent. You can scan: • Using the con trol panel of the A1500 • Using the Co mpaq Co ntro l For m • Using the com puter The driver su pports scan nin g from the bundled applications as well as all y o ur favorite compu ter program s. Preparing Docu[...]

46 To use this o pt ion, you must have an email p ro gram inst alled on y our comput er, and it m ust support MAPI (a special mail in terface). Exam ples of MAPI email program s in clude Microsof t Outl ook Expres s, Microsoft Outlook , and Eudora. A lso, you m ust hav e an internet accou nt and an email addres s. By default, Scan To Email uses the[...]

47 Advanced Scan nin g For each scan, y ou can adjust the scan ty pe, contrast, and file ty pe. Use the Menu and Options buttons located on the lef t and right sid e o f the LCD p anel to make ad justments. To access the advanced scan ning f eatures: 1. Load the documents printed side facing down in th e document in put tray. 2. P ress the Scan but[...]

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49 Maintaining Your A1500 Cleanin g the Do cument Scan ner For best quality faxes and scans, y ou may occasionally need to clean som e internal parts of the m achine, such as the: • wh ite roller • scanning gl ass If thes e parts are dirty, docu men ts scann ed or sent to another fax machin e w ill not be clear. To clean the in ternal parts of [...]

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51 Alternate Setups Using th e A1500 Extension Feature When sharin g a telephon e line betw een the Com p aq A1500 A ll-In -On e and oth er equipm ent use the EX T connection . If y ou w ish to conn ect more th an one device, a mu ltiple outlet adapter may be required. To connect the A 1500 to an optional exte nsion telephone: 1. Plug one end of th[...]

52 DRPD The recomm endations above for connecting additional devices still apply if usin g Distinctive Ring Pattern Detection (DRPD). The A1500 w ill only pick up calls made to the telephone nu mber that has th e Ring Pattern that it has learned. DRPD setup instructions may be found in the “Receiv ing A utomatically in DRPD Mode” section of the[...]

53 A. A1500 and Telephone (optional) Telephone Telephone Wall Jack A1500 Fax Receive Modes Mode Selection Description FAX Receives faxes automaticall y. TEL To receiv e faxes manually , press Start twice on the A1500 or press *9* on the extensi on telephone. ANS/FAX Do not use for this confi guration. DRPD The A1500 answers the prev iously learned [...]

54 D. A1500, Computer Modem, Answering Machine, and Telephone Telephone Telephone Wall Jack PC Modem Answering machine A1500 Fax Receive Mode Selections Mode Selection Description FAX Do not use for this confi guration. TEL To rec eive faxes manual ly, press START twic e on the A1500 or press *9* on the telephone. Also use this mode if you wis h to[...]

55 Basic Troubleshooting Many times, verif ying that sim ple things are installed and/or conn ected properly solv es any problem. Before continuing in this section, be sure to check: • The A1500 has pow er (the L CD is on) • The ink cartridges are pres ent. • The pap er is installed. • The cables and cable connection s are secure. Clear ing[...]

56 Error Messages Occasionally the A 1500 may display an error m essage on the Control Panel’ s Liqu id Crys tal Display (L CD) screen . Often, the error can be easily resolved and the curren t task can be com pleted. T he follow ing table lists the error m essages y ou may encoun ter, the m ost probable cause, an d a sim ple solution. General Er[...]

57 Fax Messages SYMPTOM/M ESSAGE CAUSE SOLUTION “ ENTER FAX NUMBER TO DIAL" with beep warning tone and return to READY state. An attempt to send a fax without entering a fax number. Enter a fax number before sending a fax. “ LOAD DOCUMENT" with beep warni ng tone and return to READY state. An attempt to start a fax operation before lo[...]

58 Copy Messages SYMPTOM/M ESSAGE CAUSE SOLUTION “ LOAD DOCUMENT" with beep warni ng tone and return to READY state. Tried to start a copy operation before loading the document. Load document to be copied before pressing ST ART . “ ADD PAPER” with beep warning tone and return to READY state. Tried to start a copy operation with no paper [...]

59 Scan Messages SYMPTOM/M ESSAGE CAUSE SOLUT ION “ SCAN TO UNDEF INED.” with beep warning tone and return to READY state. Trying to sc an to an undefined scan destination. Use A1500 Settings Utility to define the scan locations. “ LOAD DOCUMENT" with beep warni ng tone and return to READY state. Trying to start a s can operation before [...]

60 Control Form Messages SYMPTOM/M ESSAGE CAUSE SOLUTION “ RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state. Trying to sc an Control Form sheet whi le the computer is usi ng parallel port for another job. Trying to print a Control form sheet while computer is usi ng parallel port for another job. Wait for current compu[...]

61 Correcting Probl ems Some of the problems th at you m ay encounter are listed in the previous tables titled Error Messa ges . Occasionally, oth er problems may arise that you coul d solve you rself. They are listed in the f ollowin g tables along with a possible caus e and possib le solutio n. Fax Problems Symptom Solution The machine i s not wo[...]

62 Print Quality Problems Symptom Solution Light or blurred charac ters • T he print cartridge may be running out of ink. • T he print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section . • Mak e sure you are using the c orrect type of paper. Smudged or dark characters • Mak e sure you are using the c orrect type [...]

63 Printing and Copying Problems Symptom Solution Printer is on, but nothing pri nts. • T he printer may be improperl y connected to the c omputer. Check the cable connections at the Al l-In-One and at the computer. • Mak e sure that the printer cable i s a standard USB cabl e. • T he USB cable may be defecti ve. Try another cabl e. • Mak e[...]

64 Paper Feeding Problems Symptom Solution Paper is jammed • Cl ear the paper jam. See secti on, “ Clearing Document And Paper J ams.” Paper sticks together. • Mak e sure there is not too much paper i n the paper input tray. • Mak e sure you are using the c orrect type of paper. • F an the paper to allow some ai r between the sheets. ?[...]

65 Scanning and Copying Problems Symptom Solution Cannot scan a document into memory . • Make sure you l oad the document to be scanned into the doc ument tray. • Cl ear the problem that is prev enting received doc uments that are stored in the memory from printing, i .e. low black ink or a paper jam. • If there are any outgoing faxes stored [...]

66 Regulatory and Safety Notices Feder al Comm unication C ommiss ion Notice This equipm ent has been tested an d found to com p ly with the limits f or a Class B digital device, pursuant to Part 15 o f the FCC Rules. These limits are design ed to provide reasonable protection against h arm ful interference in a residential installation. This equip[...]

67 European Union Notice Products with the CE Mark ing comply with both the EMC Directi ve (89/336/EEC) an d the L ow V oltage Directiv e (73/23/EEC) is sued by the Com mis sion of the European C omm unity. Compliance w ith these directives implies conformity to the follow ing European Norm s (in brackets are the equivalent intern ational standards[...]

68 For the C ompaq Cu stom er Support Center an d y our nearest Com p aq Auth orized reseller in North A merica, call 1- 800-345-1518 or w rite: Com paq Cust omer S upport Cen ter P.O. Box 692000 Hous ton, Texa s 77269-2000 Telephone C onsumer Protect ion Act of 1991 The Telephone C onsu mer Prot ection A ct of 1991 mak es it un lawf ul for an y pe[...]

69 • Servicing Except as explain ed elsew here in the C ompaq docum entation, do not s ervice any Compaq pro duc t yoursel f. Op ening o r re moving cove rs that are m arked m ay ex pose you to electric shock. Serv ice needed on com ponents insi de these com p artmen ts shou ld be done by a Com paq authorized serv ice provider. • Mount ing Acce[...]

70 • Extension Cord If an ex tension cord or pow er strip is us ed, mak e sure th at the cord or s trip is rate d for the produ ct and that the total am pere ratings of all products plugged into the exte nsion c ord or po wer strip do not exceed 80% of th e extens ion cord or strip ampere rating s limit. • Overloading Do not overload an electri[...]

Index-1 I NDEX A A1500 Prep aring for Use, 4 Setting Up, 6 A4 Paper , 24 Load in g, 2 0 AC P o wer Co r d , 5 Accessing Control Program , 34 Settings Utility , 23 Add N ew H ardw are W izard, 10 Addresses Setting Spe ed Send, 26 Advanced Copy Se ttings, 44 Fax Setting s, 38 Scan Setting s, 47 Alig ning Cartr idges, 17, 35 ANS/FA X, 40, 42, 53, 54 A[...]

Index-2 Using to C opy, 32 Using to Fax, 32 Using to Scan, 32 Control Form button, 11 Control Panel, 11 Features, 11 Control Program , 24 Ac cess ing, 34 Printing, 34 Controls Loca tion, 11 Copy Advanced F eatures, 44 Collate, 44 Contrast , 27, 44 Error Messages, 58 Order , 27 Overview, 43 Prep aring Do cuments, 4 3 Problems , 63, 65 Quantity, 44 Q[...]

Index-3 Receiving, 40 Receiving M anual ly, 40 Redialing , 25, 40 Resolution, 24, 38 Scanning to Memor y, 25 Sending, 37 Settings, 24 Speed Sending , 39 to Every one, 39 Ty pe, 24, 38 using Contr ol Form, 32, 42 Using Em ail, 39 Fax button, 11 Fax Forw arding, 22 Canceling , 41 Determ ining Mode, 42 Setting, 41 FCC, 66 Features Control Panel, 11 Fi[...]

Index-4 Modem , 52, 53, 54 Modem s, 67, 68, 70 Compute r, 51 Monitor Program , 13 Icon, 23 N Name of Fax Mach ine, 24 Notices, 6 6 Nozzles Cleanin g, 19 O OCR, 9 Quality , 46 OHD. See On Hook Dialing On Hook Dialing (OHD), 39 Onion Skin Paper , 43 Operatin g Silently , 25 Stand A lone, 14 Options Printer, 35 Options button, 11 Order of Copie s, 27,[...]

Index-5 R ReadIR IS, 9, 28, 47 Rear View Illustrated, 12 Receipts, 3 7, 4 3, 4 5 Receive Log Printing, 22 Receive Mod e Fax, 22, 24 Receiving Faxe s, 40 Faxes A u tomatic ally , 40 Faxe s Manually , 40 Receptio n Log Printing, 15 Recom mendations Setting up, 4 Red X in System Tray, 13 Redialing Autom atically , 40 Fax, 25, 40 Removing Packagin g Ma[...]

Index-6 Scan Menu, 28 Scan T ype , 29, 47 Speed Send, 26 Volum es, 25 Settings Advanced F ax, 25 Changing Def aults, 23 Copy , 27 Fax, 24 Main, 23 Print, 24 Printer, 33 Printer Properties, 33 Saving , 23 Scan, 2 8 Speed Send, 25 Settings Utility , 23 Ac cess ing, 23 Setup Speed Send, 25 Setup button, 11, 22 Side View Illustrated, 12 Silent Opera ti[...]

Index-7 V Vertical Streaks Scanne r, 21 Volum e Ringe r, 25 Speaker, 2 5 W Web Site , 1 Wiping Cartridges, 19 Wrink led Paper, 37, 43, 45[...]