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Cisco Systems OL-7371-02 manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 Installation Guide f or Cisco Unity V oice Messaging with Micr osof t Ex c hange 20 03/20 0 0 (With F ailo v er Configured) Re lease 4.0(5) and Late r Re vised Marc h 9, 2006 T[...]

  • Page 2

    THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITH OUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICATION OF ANY PRO[...]

  • Page 3

    iii Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 CONTENTS Preface ix Audience and Use ix Documentation Conventions ix Cisco Unity Documentation xiii Obtaining Documentation xiii Cisco.com xiii Product Documentation DVD xiv Ordering Documentation xiv D[...]

  • Page 4

    Contents iv Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Drive Locatio ns for Files on a Platfor m Overlay 1 Serv er 2-5 Drive Locatio ns for Files on a Platfor m Overlay 2 Serv er 2-5 Drive Locatio ns for Files on a Platfor m Overlay 3 Serv er 2-6 CHA[...]

  • Page 5

    Contents v Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Resetting the Account That SQL Server Services Log On As 5-14 CHAPTER 6 Setting Up Exchange 6-1 Determining the Partner Exchange Server 6-2 Installing Exchange Adm inistration Software on the Cis[...]

  • Page 6

    Contents vi Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Securing the Example Administra tor Account Against Toll Fraud 8-18 Moving the Data Store Databas es and Transaction Logs 8-18 Re-enabling Virus-Scann ing and Cisco Security Agent Se rvices 8-21 [...]

  • Page 7

    Contents vii Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Starting the Cisco Unity Software B-3 APPENDIX C Manual Installation Proced ures fo r Software Installed by the Cisco Unity System Preparation Assistant During a New Insta llation C-1 Installi [...]

  • Page 8

    Contents viii Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02[...]

  • Page 9

    ix Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Preface This preface contains the follo wing sections: • Audience and Use, page ix • Documentation Co n ven tions, page ix • Cisco Unity Documentati on, page xiii • Obtaining Documen tation, page[...]

  • Page 10

    x Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Preface Documentation Conventio ns The Cisco Unity installation gui de also uses the follo wing co n ven tions: Note Means reader take note . Notes contain helpful suggestions or references to mat erial no[...]

  • Page 11

    xi Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Preface Documentation Conventions Va r o i t u s TÄRKEITÄ TURVALLISUUSOHJEIT A Tämä varoitusmerkki merkitsee vaaraa. T ilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, h[...]

  • Page 12

    xii Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Preface Documentation Conventio ns Avi so INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo. V ocê está em uma situação que poderá ser causadora de lesões corporais. A[...]

  • Page 13

    xiii Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Preface Cisco Unity Documentation Cisco Unity Documentation For descriptions and URLs of Cisco Unity documentati on on Cisco.com, refer to the Cisco Unity Documentation Gui de . The document is ship pe[...]

  • Page 14

    xiv Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Preface Documentation Feedba ck Product Documentation DVD The Product Documentation DVD is a comprehensi ve library of technical product documentation on a portable medium. The D VD enables you to access[...]

  • Page 15

    xv Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Preface Obtaining Technical Assistance A current list of security advisories, security noti ces, and securi ty responses for Cisco pro ducts is av ailable at this URL: http://www .cisco.com/go/psirt T o [...]

  • Page 16

    xvi Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Preface Obtaining Technica l Assistance Cisco Technical Support & Documentation Website The Cisco T echnical Support & Document ation website pro vides online documents an d tools for troubleshoo[...]

  • Page 17

    xvii Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Preface Obtaining Additional Public ations and Information Se verity 1 (S1)—An existing network is do wn, or there is a critical impact to your b usiness operat ions. Y ou and Cisco will co mmit all [...]

  • Page 18

    xviii Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Preface Obtaining Additional Publ ications and Information • Internet Pr otocol Journal is a quarterly journal published b y Cisco Systems for engineering professionals in volv ed in designing, de ve[...]

  • Page 19

    CH A P T E R 1-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 1 Overview of Mandatory Tasks for Installing Cisco Unity Note If you are upgrading Cisco Unity, r efer instead to the Cisco Unity Reconf igurati on and Upgrad e Guide for upgrade instruction[...]

  • Page 20

    1-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 1 Overview of M andat ory Tasks for Installing Cisco Unity Part 1: Installing and Config uring the Cisco Unity S erver Cisco Unity 4.0(5) o r Later Configuration at http://www .cisco.com/en/US/pr[...]

  • Page 21

    1-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 2: Installing the Secondary Serve r for Cisco Unity Failover 11. Install any optional softw are. See the “Installing Optional Soft [...]

  • Page 22

    1-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 1 Overview of M andat ory Tasks for Installing Cisco Unity Part 3: Populating the Cisco U nity System with Subscriber and Call Managemen t Data Part 3: Populating the Cisco Unity System with Subs[...]

  • Page 23

    1-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 3: Popula ting the Cis co Unity System with Sub scriber and Call Manage ment Data 28. T est the system configuration: a. Add a single[...]

  • Page 24

    1-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 1 Overview of M andat ory Tasks for Installing Cisco Unity Part 4: Configuring Failo ver and Setting Up Networki ng Options (If A pplicable) Part 4: Configuring Failover and Setting Up Networking[...]

  • Page 25

    1-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 6: Backing Up Cisco Unity plays additional caller information when subscribers play message s. Y ou may also want to set up the Cisco[...]

  • Page 26

    1-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 1 Overview of M andat ory Tasks for Installing Cisco Unity Part 7: Training[...]

  • Page 27

    CH A P T E R 2-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 2 Preparing for the Installation Note If you are installing the secondary Cisco Un ity server n ow , skip this chapter . In this chapter , you do the follo wing tasks in the order li sted: 1[...]

  • Page 28

    2-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 2 Preparing for the Installation Downloading Software for the Installation – The Cisco Unity inte gration guide(s) for y our phone system(s). – If you are inte grating Cisco Unity with Cisco [...]

  • Page 29

    2-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 2 Prepar ing for the Installation Downloading Software for the Installation Caution Until you ha ve installed al l of the recommended service packs an d updates, and, optionally , Cisco Security [...]

  • Page 30

    2-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 2 Preparing for the Installation Determining the Drive Loca tions fo r Files on the Cisco Unity Server Cisco Security Agent for Cisco Unity (Optional) Cisco Security Agent for Cisco Unity is a v [...]

  • Page 31

    2-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 2 Prepar ing for the Installation Determinin g the Drive Locations fo r Files on the Cisco Unity Server Note The file locat ions must be the same on the prim ary and secondary Cisco Unity servers[...]

  • Page 32

    2-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 2 Preparing for the Installation Determining the Drive Loca tions fo r Files on the Cisco Unity Server Drive Locations for Files on a Platform Overlay 3 Server Ta b l e 2-3 lists the dri ve locat[...]

  • Page 33

    CH A P T E R 3-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 3 Setting Up the Hardware In this chapter , you do the follo wing tasks in the order li sted: 1. If the Cisco Unity system is using voice ca r ds to inte grate with a cir cuit-switched phone[...]

  • Page 34

    3-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 3 Setting Up the Hardware Installing Voice Cards requiring action. Y ou can disable the F ound Ne w Hardware wizard to prev ent it from appearing w hen the Cisco Unity server is restarted. The Ci[...]

  • Page 35

    3-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 3 Se tting Up the Hardware Installing Voice Cards War ni n g Only trained and qualified personn el should be allowed to install, replac e, or service this equipment. Statement 1030 War ni n g Thi[...]

  • Page 36

    3-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 3 Setting Up the Hardware Installing Voice Cards Note The slot assig nments shown in the table do no t apply to voice cards. For su pported platforms that are not li sted abov e, the host card ca[...]

  • Page 37

    3-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 3 Se tting Up the Hardware Attaching Peripheral Device s and Maki ng Conne ctions from the Phone System If the cable has more conn ectors than the se rver has v oice cards, use the first and last[...]

  • Page 38

    3-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 3 Setting Up the Hardware Attaching Peripheral Devices and Maki ng Connections from the Ph one System Step 3 Make the connectio ns from the phone system, depending on whether the system is using [...]

  • Page 39

    CH A P T E R 4-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 4 Installing the Operating System In this chapter , you do the follo wing tasks in the order li sted: 1. If the system is using RAID: Conf igure the RAID arrays. See the “Configuring the R[...]

  • Page 40

    4-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 4 Insta lling the Operating System Configuring the RAID Arrays T o conf igure the arrays, you group the physical di sks into logical disks and assign a RAID type to each logical disk. The pr oced[...]

  • Page 41

    4-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 4 Insta lling the Operating System Installing Windows Server 2003 or Windows 2000 Server Step 3 Press Enter . Step 4 Follo w the on-screen prompts. Using the Manufacturer-Provided Array-Configura[...]

  • Page 42

    4-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 4 Insta lling the Operating System Installing Windows Server 2003 or Windows 2000 Ser ver If you are install ing W indo w s 2000 Serv er , the compact discs you use depen d on whether the Cisco U[...]

  • Page 43

    4-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 4 Insta lling the Operating System Installing Windows Server 2003 or Windows 2000 Server • Specify a partition size of 8 GB for the operating system. • If you are i nstalling W indows Se rver[...]

  • Page 44

    4-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 4 Insta lling the Operating System Installing Windows Server 2003 or Windows 2000 Ser ver Do one of the foll owing two procedures, depend ing on the platform: He wlett-Packard or IBM. Hewlett-Pac[...]

  • Page 45

    4-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 4 Insta lling the Operating System Installing Windows Server 2003 or Windows 2000 Server Step 5 Enter a nam e for the C isco Unity server (netBIOS name). Us e only alphabetic al characters A to Z[...]

  • Page 46

    4-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 4 Insta lling the Operating System Installing Windows Server 2003 or Windows 2000 Ser ver To Install Windows 2000 Server by Using the Manufacturer’ s Guided System-Setup Utility and a Retail Wi[...]

  • Page 47

    4-9 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 4 Insta lling the Operating System Enabling Windows Terminal Services (Windows Server 2003 Only) • If you are promp ted to specify W i ndo ws 2000 Server compon ents to instal l, select the fo [...]

  • Page 48

    4-10 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 4 Insta lling the Operating System Setting Up the Logical D rives T o set up a logical dri ve, you create an ex tended part ition on a logical disk, th en create the logical dri ve in the partit[...]

  • Page 49

    CH A P T E R 5-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 5 Customizing the Cisco Unity Platform In this chapter , you do the follo wing tasks in the order li sted: 1. If the Cisco Unity server contains a dual NIC: Conf igure the dual NIC or v erif[...]

  • Page 50

    5-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Configuring a Dua l NIC in the Cisco Unity Server 14. Reset the account that SQL Server services log on as. See the “Resetting the Ac count That SQL Serve[...]

  • Page 51

    5-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 5 Customiz ing the Cisco Unity Platform Configuring a Dual NIC in the Cisc o Unity Server Do the applicable procedure in this section, depending on wh ether the Cisco Unity server w as manufactur[...]

  • Page 52

    5-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Obtaining Cisco Unity License Files Configuring a Dual NIC To Configure a Dual NIC in the Cisco Unity Server Step 1 Start the NIC- configu ration utility: a[...]

  • Page 53

    5-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 5 Customiz ing the Cisco Unity Platform Obtain ing Cisco U nity Li cense File s If the server contains a dual NIC and you configured it for f ault tolerance by using the procedure in the “Confi[...]

  • Page 54

    5-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity Syst em Prepar ation Assistant Y o u will need to pro vide information to verify Cisco Unity o wnership—for e xample, the purchase[...]

  • Page 55

    5-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 5 Customiz ing the Cisco Unity Platform Running the Cisco Un ity S ystem Preparation Assistan t Step 8 Install SQL Server in the location you made note of in the “Determining the Dri ve Locatio[...]

  • Page 56

    5-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Changing Folder Settings in Windows Explorer c. Choose W indows authenticat ion, and click Next . d. If the SA Password W arning dialog box ap pears, enter [...]

  • Page 57

    5-9 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 5 Customiz ing the Cisco Unity Platform Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Exp lorer, and SQL Server 2000 Step 8 Click Like Curr ent F older , and cli[...]

  • Page 58

    5-10 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Disabling the Found New Hardwar e Wizard for the Voice Cards Disabling the Found New Hardware Wizard for the Voice Cards Note If the Cisco Unity server d o[...]

  • Page 59

    5-11 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 5 Customiz ing the Cisco Unity Platform Installing and Configuring Cisco Secu ri ty Agent for Cisco Unit y (Optional) Caution Do not conf igure virus-scanni ng software to block W A V attachment[...]

  • Page 60

    5-12 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Verifying the IP Address an d the Network Conne ction Step 4 Click Inter net Pr otocol (TCP/IP) (b ut do not uncheck t he check box), and click Pr operties[...]

  • Page 61

    5-13 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 5 Customiz ing the Cisco Unity Platform Adding the Cisco Unity Server to an E xisting Domain To Disable and Stop Virus-Scanning and Cisco Security Agent Services Step 1 Refer to the virus-scan n[...]

  • Page 62

    5-14 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 5 Customizing the Cisco Unity Platform Resetting the Account That SQL Server Services Log On As Resetting the Account That SQL Server Services Log On As When you installed SQL Server , you set t[...]

  • Page 63

    CH A P T E R 6-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 6 Setting Up Exchange In this chapter , you do the follo wing tasks in the order li sted: Note If you are installing the secondary Cisco Un ity server n ow , skip T ask 1. 1. Determine the E[...]

  • Page 64

    6-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 6 Setting Up Exchange Determining the Partner Exc hange Server Determining the Partner Exchange Server During configuration o f the Cisco Unity software, you will be prompted to select an Exchang[...]

  • Page 65

    6-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 6 Setting Up Exchange Installing Exchange Administra tion Software on th e Cisco Unity Server To Install Exchange 2003 Admin istration Software on the Cisco Unity Server Step 1 On the Cisco Unity[...]

  • Page 66

    6-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 6 Setting Up Exchange Installing Exchange Administration So ftware on the Cisco Unity Server Installing Exchange 2000 Administration Software Note Cisco assumes that the Exchange en vironment is [...]

  • Page 67

    6-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 6 Setting Up Exchange Installing the Latest Exch ange Service Pack a nd Updates To Install Exchange 2000 Serv ice Pack 3 Step 1 On Cisco Unity Service Packs CD 2, bro wse to the directory Exchang[...]

  • Page 68

    6-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 6 Setting Up Exchange Extending the Active Directory Schema for Cisco Unity To Install the Latest Exchange Service Pack Follo w the instructions that you pri nted or do wnloaded when you down loa[...]

  • Page 69

    6-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 6 Setting Up Exchange Creating Organizational Un its and a Mailbox Store Step 6 Click OK . Step 7 When the schema e xtension has f inished, Ldif.log a nd Ldif.err f iles are saved to the desktop.[...]

  • Page 70

    6-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 6 Setting Up Exchange Creating Organizational U nits and a Mailbox Store[...]

  • Page 71

    CH A P T E R 7-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 7 Creating Accounts for the Installation and Setting Rights and Permissions In this chapter , you do the follo wing tasks in the order li sted: Note If you are installing the secondary Cisco[...]

  • Page 72

    7-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 7 Creating Accoun ts for the Installation and Setting Rights and Permissions About the Accou nts Required for the Cisco U nity Installation About the Accounts Required for the Cisco Unity Install[...]

  • Page 73

    7-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 7 Creating A ccounts for the Installation an d Setting Rights and Permissions Creating the Accounts Required fo r the Cisco Unity Installation Creating the Accounts Required for the Cisco Unity I[...]

  • Page 74

    7-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 7 Creating Accoun ts for the Installation and Setting Rights and Permissions Setting Rights and Permissions with the Cisco Unity Permissions Wizard Step 2 In the left pane of the Computer Managem[...]

  • Page 75

    7-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 7 Creating A ccounts for the Installation an d Setting Rights and Permissions Setting Rights and Permissions with the Cisco Unity Permissions Wizard To Run the Cisco Unity Permissions Wizard Step[...]

  • Page 76

    7-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 7 Creating Accoun ts for the Installation and Setting Rights and Permissions Setting Rights and Permissions with the Cisco Unity Permissions Wizard Step 14 On the Obje cts the Cisco Unity Adminis[...]

  • Page 77

    7-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 7 Creating A ccounts for the Installation an d Setting Rights and Permissions Setting Rights and Permissions with the Cisco Unity Permissions Wizard If you are using identified su bscriber messag[...]

  • Page 78

    7-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 7 Creating Accoun ts for the Installation and Setting Rights and Permissions Setting Required Exchange Permissio ns Setting Required Exchange Permissions In general, the Cisco Unity Permission s [...]

  • Page 79

    7-9 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 7 Creating A ccounts for the Installation an d Setting Rights and Permissions Setting Required Excha nge Permissions Step 9 When you are setting permissions for the installation account, in the R[...]

  • Page 80

    7-10 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 7 Creating Accoun ts for the Installation and Setting Rights and Permissions Setting Required Exchange Permissio ns[...]

  • Page 81

    CH A P T E R 8-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 8 Installing and Configuring Cisco Unity Software In this chapter , you do the follo wing tasks in the order li sted: 1. Determine whether to set up Ci sco Unity to use SSL. See the “Deter[...]

  • Page 82

    8-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Determining Whether to Set Up Cisco Unity to Use SSL 9. Mov e SQL Server databa ses and transaction logs. See the “Mo ving the Data Store Data[...]

  • Page 83

    8-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing the Microsoft Certificate Services Comp onent Installing the Microsoft Certificate Services Component Note If you do not plan to set u[...]

  • Page 84

    8-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing and Configurin g Cisco Unity Software Do the follo wing se ve n subsections in the or der listed. Starting the Cisco Unity Installati[...]

  • Page 85

    8-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configurin g Cisco Unity Soft ware c. If the Cisco Unity server or an attached e xpansion chassi s contains Intel Dial ogic vo ice[...]

  • Page 86

    8-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing and Configurin g Cisco Unity Software Step 18 The remainder of the procedur e depends on whet her the server contains Intel Dialogic [...]

  • Page 87

    8-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configurin g Cisco Unity Soft ware Step 9 Click Next . Step 10 In the Licenses dialog box, confirm that the license inform ation i[...]

  • Page 88

    8-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing and Configurin g Cisco Unity Software Step 4 Click Next . Step 5 Follo w the on-screen prompts to complete the con figur ation. When [...]

  • Page 89

    8-9 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configurin g Cisco Unity Soft ware Step 12 In the Select How S ubscribers W ill Be Created dialo g box, set how ad ministrators wi[...]

  • Page 90

    8-10 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing and Configurin g Cisco Unity Software Integrating the Phone System with Cisco Unity From the Cisco Unity Installation an d Config ur[...]

  • Page 91

    8-11 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configurin g Cisco Unity Soft ware If you do not w ant to set up the Cisco PCA to use SSL, see the “Skipping Cisco PCA Setup fo[...]

  • Page 92

    8-12 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing and Configurin g Cisco Unity Software Step 6 In the Default W eb Site Properties dialog box, click th e Directory Security tab . Ste[...]

  • Page 93

    8-13 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configurin g Cisco Unity Soft ware Step 35 In the Certificate Summary dialog box, click Next . Step 36 Click Finish to exit the W[...]

  • Page 94

    8-14 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing and Configurin g Cisco Unity Software Step 11 Enter a name and a bit lengt h for the certif icate. W e strongly recommend that y ou [...]

  • Page 95

    8-15 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configurin g Cisco Unity Soft ware Step 3 Expand <Certi fication Authority na me>. Step 4 Click Pending Re quests . Step 5 [...]

  • Page 96

    8-16 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Installing the Cisco Unity Service Re lease, If Available b. Right-click the nam e of the Cisco Unity serv er , and click Restart IIS . c. In t[...]

  • Page 97

    8-17 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Setting Up the Cisco Unity Administ rator and Status Monitor to Use SSL Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL N[...]

  • Page 98

    8-18 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Securing the Example A dministrator Account Agai nst Toll Fraud Securing the Example Administrator Account Against Toll Fraud It is possible fo[...]

  • Page 99

    8-19 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Moving the Data Store Databases and Transaction Logs To Move the SQL Server Databa ses and Transaction Logs Step 1 Stop Cisco Unity. ( Right-cli[...]

  • Page 100

    8-20 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Moving the Data Store Databases and Transac tion Logs Step 9 Using OSQ L, reattach th e databases: Caution If you put the databases and the tra[...]

  • Page 101

    8-21 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 8 Installing and Configuring Cisco Unity Software Re-enabling Virus-Scanning and Cisco Security Agent Services Step 12 When the tray icon appears in the W indo ws taskbar , use it to restart Ci [...]

  • Page 102

    8-22 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 8 Installing and Co nfiguring Cisco Unity Software Securing Cisco Unity and the Cisco Unity Server[...]

  • Page 103

    CH A P T E R 9-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 9 Installing Optional Software In this chapter , you do the follo wing tasks in the order li sted: 1. Install RSA SecurID, if applicable. See the “Installing RSA SecurID” sectio n on pag[...]

  • Page 104

    9-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 9 Installing Optiona l Software Installing Symant ec pcAnywhere Follo w the manufacturer i nstructions to install pcAn ywhere. See also the “ Recomme nded Configuration for pcAnywhere ” secti[...]

  • Page 105

    9-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 9 Installing Optional Software Installing Other Option al Software To Set pcAnywhere to Run on One or More Specific Processors Step 1 Start Re gedit. Caution Changing the wrong re gistry ke y or [...]

  • Page 106

    9-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 9 Installing Optiona l Software Installing Other Optional Software[...]

  • Page 107

    CH A P T E R 10-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 10 Setting Up Authentication for the Cisco Unity Administrator In this chapter , you do the follo wing tasks in the order li sted: Note If you are installing the secondary Cisco Un ity serv[...]

  • Page 108

    10-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 10 Setting Up Authentica tion for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cis co Unity Administrator The follo wing three subsections discuss the av ai[...]

  • Page 109

    10-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determinin g the Authenticati on Method to Use for the Cisco Unity Administrator Ta b l e 10-2 lists the adv antages and disadvanta[...]

  • Page 110

    10-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 10 Setting Up Authentica tion for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cis co Unity Administrator 6. Cisco Unity checks to see that there is a subsc[...]

  • Page 111

    10-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchange 2003/2000 (With Failover Configur ed ) OL-7371-02 Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrator a nd Status Mo nitor Use Anonymous Au thentication 9. If the subscriber accou[...]

  • Page 112

    10-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microso ft Ex change 2003/2000 (With Failover Configured ) OL-7371-02 Chapter 10 Setting Up Authentica tion for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrato r and Status Monitor Us e Anonymous Authentica tion • We b To Configure IIS[...]

  • Page 113

    A-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exch ange 2003/2000 (With Failover Configured ) OL-7371-02 APPENDIX A Voice Cards and PIMG Units This appendix contain s the follo wing sections: • Intel Dialogic D/41EPCI, D/41 JCT - LS, and D/41JCT -Euro, page A-1 • Intel Dialogic D/120 JCT -LS and D/120JCT[...]

  • Page 114

    A-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/ 41JCT-LS, and D/41JCT-Euro Figur e A - 2 D/41JCT -LS, and D/41JCT -Euro T op and Side Views Figur e A -3 D/41EPCI, D/41JCT -L S, and D/41[...]

  • Page 115

    A-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/41JCT-LS, a nd D/41JCT-Euro Each Intel Di alogic card in t he Cisco Unity server or expansion chassis must hav e a unique value, starting[...]

  • Page 116

    A-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro To Set the D/41JCT-LS and D/41JCT-Euro Card Switches and Jum pers Step 1 Set the rota ry switch (S W30) to a unique valu[...]

  • Page 117

    A-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT- LS and D/120JCT-Euro Figur e A - 6 D/120JCT -LS and D/120JCT -Euro Rev 1 (Conv entional PCI) T op and Side V iews Figur e A - 7 D/120JCT -L[...]

  • Page 118

    A-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Figur e A - 8 D/120JCT -LS and D/120JCT -Euro Co nnection Pinout s and Back plate Hardware Settings To Set the D/120JCT-[...]

  • Page 119

    A-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT- LS and D/120JCT-Euro Step 2 Set the SW1 switch to O n Hook on each card. Software Settings Do the follo wing procedure only i f the Cisco U[...]

  • Page 120

    A-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI- T1 Step 15 Close the DCM. Step 16 Restart the Cisco Unity server . Intel Dialogic D/240PCI-T1 The Dialogic D/240PCI-T1 voice card prov ides [...]

  • Page 121

    A-9 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Figur e A - 1 0 D/240PCI-T1 Connection Pinouts and Backplat e Hardware Settings To Set the D/240PCI-T1 Card Switches and Jumpers Step 1 S[...]

  • Page 122

    A-10 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI- T1 Step 2 Settings for jumper s JP2 through JP5 depend o n the number of D/240PCI-T1 v oice cards in the Cisco Unity serv er: Figur e A - 1[...]

  • Page 123

    A-11 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Intel NetStructure PBX-IP Media Gateway (PIMG) Step 8 In the A v ailable Protocols list, click Us_ls_fxs_io . Step 9 Click Set Prot ocol. DtiB1 Undef ined Prot oco[...]

  • Page 124

    A-12 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Software Settings Instructions for con figu ring PIMG units for inte grating a phon e system with Cisco Unity are found [...]

  • Page 125

    A-13 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voic e Card Software Removing the Intel Dialogic Voice Card Software The follo wing procedure may dif fer slightly for earlier versio ns of[...]

  • Page 126

    A-14 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Step 27 Close Control Panel. Step 28 On the W indows Start menu, cl ick Programs > Dialogi c System Software > U n[...]

  • Page 127

    A-15 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voic e Card Software Step 12 Repeat Step 7 through Step 11 for any additional cards in th e tree list. Step 13 Restart the Cisco Unity serv[...]

  • Page 128

    A-16 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software[...]

  • Page 129

    B-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exch ange 2003/2000 (With Failover Configured ) OL-7371-02 APPENDIX B Exiting and Starting the Cisco Unity Software and Server This appendix contain s the follo wing sections: • Exiting the Cisco Unity Software, page B-1 • Shutting Do wn or Restarting the Cis[...]

  • Page 130

    B-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix B Exiting and Starting the Cisco Unity Software a nd Server Shutting Down or Restarti ng the Cisco Unity Server Step 4 Click Stop Cisco Unity . Step 5 Click OK to confirm that you want to exit t[...]

  • Page 131

    B-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix B Exiting and Startin g the Cisco Unity Software and Server Starting the Cisc o Unity Software If the Cisco Unity system has an ex pansion chassis or is set up for f ailov er , note the foll ow[...]

  • Page 132

    B-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix B Exiting and Starting the Cisco Unity Software a nd Server Starting the Cisco Unity S oftware To Start the Cisco Unity Software from the Cisco Unity Server Step 1 On the Cisco Unit y server , l[...]

  • Page 133

    C-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exch ange 2003/2000 (With Failover Configured ) OL-7371-02 APPENDIX C Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation This appendix co ntains procedures for manually installing the re[...]

  • Page 134

    C-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix C M anual Installation Procedures for Softw a re Installed by the Cisco Unity System Preparation Assistant Installing Windows Terminal Services Installing Windows Terminal Services To Install Wi[...]

  • Page 135

    C-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix C Manual Installation Procedures for Softw ar e Installed by the Cisco Unity System Preparation Assistant Installing Windows 2000 Service P ack 4 Step 3 In the W indo ws Components dialog box, [...]

  • Page 136

    C-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix C M anual Installation Procedures for Softw a re Installed by the Cisco Unity System Preparation Assistant Installing SQL Server 200 0 and Service Pack 3a Installing SQL Server 2000 and Service [...]

  • Page 137

    C-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Appendix C Manual Installation Procedures for Softw ar e Installed by the Cisco Unity System Preparation Assistant Installing the Microsoft .NET Framework Step 22 If you are prompted about sh utdown tas[...]

  • Page 138

    C-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exchan ge 2003/2000 (With Failover Configured ) OL-7371-02 Appendix C M anual Installation Procedures for Softw a re Installed by the Cisco Unity System Preparation Assistant Installing the Microsoft .NET Framework[...]

  • Page 139

    IN-1 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 INDEX A accounts administration 7-2 creating for the Cisco Unity installat ion 7-3 directory services 7-2 installati on 7-2 local services 7-2 message store services 7-2 required for the Cisco Uni ty i[...]

  • Page 140

    Index IN-2 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exc hange 2003/2000 (With Failover Configured ) OL-7371-02 Cisco Unity server adding to existi ng domain 5-13 attaching peripheral devices to 3-5 connecting phone system t o 3-5 physical location of 3-5 restarting B-2 securing 8-21 shutting down B-2 Cisco[...]

  • Page 141

    Index IN-3 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 Example Administrator accoun t, securing against toll fraud 8-18 Exchange determining the partner ser ver 6-2 installing 2000 admini stration software on the Cisco Unity server 6-4 installing 200[...]

  • Page 142

    Index IN-4 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exc hange 2003/2000 (With Failover Configured ) OL-7371-02 Internet Explorer 6.0 with Service Pack 1, instal ling manually C-3 IP address assigning 5-11 verifying 5-12 J jumpers and switches D/240PCI-T1 A-9 D/41EPCI A-2 D/41JCT-LS and D/41JCT-Euro A-4 L l[...]

  • Page 143

    Index IN-5 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 pcAnywhere installing 9-1 recommended configuratio n for 9-2 peripheral devices, at taching 3-5 permissions manually settin g Exchange 7-8 setting with Cisco Un ity Permissions wizard 7-4 Permiss[...]

  • Page 144

    Index IN-6 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exc hange 2003/2000 (With Failover Configured ) OL-7371-02 installing Exchange 2000 administration on the Cisco Unity server 6-4 installing Exchange 2003 administration on the Cisco Unity server 6-2 installing optional 9-3 registering Cisco Unity 5-4 remo[...]

  • Page 145

    Index IN-7 Installation Guide for Cisco Unity 4.0(5) and Later Voice Mess aging with Microsoft Exchange 2003 /2000 ( With Failover Configured ) OL-7371-02 W Windows 2000 Server installing 4-4 Service Pack 4, installin g manually C-3 Windows components, inst alling with Cisco Unity System Preparation Assistant 5-6 Windows Explorer, changing folder s[...]

  • Page 146

    Index IN-8 Installation Guide for Cisco Unity 4.0(5) and Later Voice Me ssaging with Microsoft Exc hange 2003/2000 (With Failover Configured ) OL-7371-02[...]