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Cisco Systems OL-19470-01 manual

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Table of contents for the manual

  • Page 1

    CH A P T E R 13-1 User Guide for Cisco Unified O perations Manager OL-19470-01 13 Generating Audio Phone and Video Phone Reports An IP phone has a ph ysical relationship with a swit ch and a logical relation ship with a Cisco Unif ied Communications Manager . Phone reports pro vide a combined vie w of bo th of these relationsh ips, making it easy f[...]

  • Page 2

    13-2 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports – In v entory Analysis —Use the In ventory A nalysis report to d isplay IP phon es that meet cr iteria that you specify; for example, IP phones that are registered to a particul[...]

  • Page 3

    13-3 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts – IP Phone A udit —Use the IP Phone Audit report to obtain a summar y of changes, includi ng data for phones that ha v e mov ed, been remo ved, un dergone an e xtension number [...]

  • Page 4

    13-4 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports b. Then select one o f the following: • is exactly • begins with • contains • ends with c. Enter a v alue. Step 3 Click Vi e w . The IP Phone Details dialog bo x appears, di[...]

  • Page 5

    13-5 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Step 4 T o display the information in print-friendl y format in a ne w bro wser windo w , click Print ; print t he information, usi ng the bro wser print functio n. Step 5 If searc[...]

  • Page 6

    13-6 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports For e xample, if you enter t wo phone models, such as 79 10 and 7935, in t he IP Phone Model f ield, the In v entory Analysis repo rt that results includes all ph ones of t hese mod[...]

  • Page 7

    13-7 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts IP Phone T ype field Enter a comma-separated list of phone models. Edit the ent ries in the f ield directly or select from a list of phone types, as follo ws: 1. Click . The Select[...]

  • Page 8

    13-8 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Step 3 Click Vi e w . The In ventory Analysis Report appears in another windo w . See Understanding IP Phone In v entory Reports, pa ge 13-11 . Y ou might not be able to see the lis[...]

  • Page 9

    13-9 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Generating the SIP Phones Report The SIP Phones report sho ws a list of SIP phones. Step 1 Select Reports > A udio Phones and Applications > SIP Phones . The SIP Phones rep o[...]

  • Page 10

    13-10 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Generating the All ATA Devices Report The All A T A Devices report lists all Adv anced T ech nology Atta chment (A T A) devices registered with the Cisco Unif ied Co mmunications M[...]

  • Page 11

    13-11 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Understanding the Associated P hone and Phone Detail Reports Y ou can launch these reports from th e Service Lev el V ie w , the Alert Details page, or the Detailed De vice V iew [...]

  • Page 12

    13-12 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports T able 13-5 IP Phone Reports Columns and Buttons Description/Action Number The row nu mber; starting from 1. Check box Select any phones that you w ould like to: • Print—Includ[...]

  • Page 13

    13-13 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts For more inf ormation, see the follo wing topic: • Phones Report Tool Buttons The follo wing report tool b uttons might appear i n the upper -right corner of Au dio Phones and A[...]

  • Page 14

    13-14 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Filtering Audio Phones an d Applications Reports From an Audio Phones and A pplications report, c lick the Filter button when present. A filter dialog box opens. Note Filtering is [...]

  • Page 15

    13-15 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts GUI Element Description/Action Find IP Phones where list boxes and fie ld From left to right: • Select one of the fo llo wing: – Extension number – IP Address – MA C Ad dr[...]

  • Page 16

    13-16 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Step 2 Click OK . The fi lter dialog box closes and the IP phon e report refreshe s. For more in formation, see Understanding IP Phone In ventory Reports, page 13-1 1 . Y ou might [...]

  • Page 17

    13-17 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts • If PIFServer is do wn, use the Common Services start functi on. T o do this: 1. From the Operations Manager home page, cli ck CiscoW orks in the upper right-hand corner of the[...]

  • Page 18

    13-18 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Note Y o ur selections do n ot af fect other users an d will remain in ef fect for this report until you lo g out of Operations M anager or unt il you change your selectio ns. Open[...]

  • Page 19

    13-19 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Troubleshooting Tips for Audio Phones and Appl ications Reports a nd Video Phones Reports This section includes the following tips: • N/A or Not A vailable Appears in A udio Pho[...]

  • Page 20

    13-20 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Using IP Phone Outage Status Changes Reports IP Phone Outage Sta tus reports supply informatio n for phones that have undergone a status change during the pre vious 1 to 30 days. T[...]

  • Page 21

    13-21 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Tracking Phone Outage Status when a Cisco Unified Comm unications Manager Is Down If a Cisco Unified Commu nications M anager th at is configured with a backup goes do wn, audio p[...]

  • Page 22

    13-22 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Ti p Phones that hav e mov ed and do not run Cisco Disco v ery Protocol (CDP) do not appear in this report. For exam ple, 30VIP and 12SP+ do n ot run CDP; you will n ot see mov e e[...]

  • Page 23

    13-23 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Step 1 Select Reports > A udio Phones and A pplications > IP P hone Outage Status > IP Phone A udit . The IP Phone Status reports p age appears. Step 2 Select the time pe[...]

  • Page 24

    13-24 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Note The Remov ed IP Phone report is no t supported for Cisco W ireless IP Phone 7920. Using the Extension Nu mber Changes Report The Extension Number Changes report l ists phones [...]

  • Page 25

    13-25 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Note The Extension Number Changes report is not supported for Cisco W ireless IP Phone 7920. Using the Suspect Phone Report The Suspect Phone report displays the attri butes of al[...]

  • Page 26

    13-26 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Audio Phones and Applic ations Reports Ti p Some IP phone s appear marked as Suspec t when they are not. T o corr ect this, make sure that the Cisco Unified Communications Manager is man aged by Opera tio ns Manager. Y [...]

  • Page 27

    13-27 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Audio Phones and Applications Rep orts Exporting IP Phone Ou tage Status Reports Use this procedure to en able Operation s Manager to generate IP Ph one Outage Status reports once e v ery 24 hours and store them on the[...]

  • Page 28

    13-28 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Understanding IP Phone Movement Tracking Understanding IP Phone Movement Tracking Operations M anager gathers i nformation from sw itches and C isco Unified Commu nications Man agers e very 5 minu tes to identify these types [...]

  • Page 29

    13-29 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts V ideo Phones reports pro vide two types of repor ts: in ventory and video phone status change: • In v entory repor ts—Provide detail ed video ph one data, reflect ing the current st atus of v[...]

  • Page 30

    13-30 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports For more information, see: – Using V ideo Phone Status Changes Reports, page 1 3-43 – Understanding the T ime Period Covered by Phone Status Changes Reports, pa ge 13-20 – T racking Phone Out[...]

  • Page 31

    13-31 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts Step 3 Click Vi e w . The V ideo Phone Details dialog box appears, displayi ng the information described in the follo wing table. a. T o display the information in print-friendly format in a ne w [...]

  • Page 32

    13-32 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports For more inf ormation, see the follo wing topic: • T roublesh ooting T ips for Audio Phones and Appl ications Reports and V ide o Phones Reports, page 13-19 Generating the Video Phone Inventory A[...]

  • Page 33

    13-33 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts SRST radio b uttons Select one: • SRST—Confi gured to f ail o ver to an SRST router in case of a W AN link fail ur e. • Non-SRST—Not conf igured for SRST . • All—SRST and non-SRST . Pr[...]

  • Page 34

    13-34 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports Step 3 Click Vi e w . The In ventory Analysis Repor t appears in anoth er windo w . See Understanding V ideo Phone Reports, page 13-38 . Y o u might not be able to see the li st of Cisco Unified Co[...]

  • Page 35

    13-35 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts Generating the All Vide o Phones/Lines Report Step 1 Select Reports > V ideo Phones > All V ideo Phones/Lines . The All IP Phones/Lines window appears. Step 2 Select V ideo Phones from the l[...]

  • Page 36

    13-36 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports Protocol Protocol the phone is using t o co mmunicate with Cisco Uni fied Co mmunications Manager or Cisco Unif ied Comm uni cations Manager Express. Note Only SCCP and SIP phones will be discov er[...]

  • Page 37

    13-37 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts Generating the TelePresence Report The T elePresence report shows a list of the T elePr esence video phone de vices and the Cisco Un if ied IP Phone 7970 associated wit h the corresponding T elePr[...]

  • Page 38

    13-38 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports Generating the SRST Video Phones Report The SRST V ideo Phones report sho ws a list of phones that are conf igured for Survi v able Remote Site T elephony (SRST). Step 1 Select Reports > V ideo [...]

  • Page 39

    13-39 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts T able 13-1 0 Video Phone Reports Columns and Buttons Description/Action Number The row nu mber; starting from 1. Check box Select phones that you would l ike to: • Print—Include selected ph o[...]

  • Page 40

    13-40 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports For more inf ormation, see the follo wing topic: • T roublesh ooting T ips for Audio Phones and Appl ications Reports and V ide o Phones Reports, page 13-19 Filtering a Video Phones Report From a[...]

  • Page 41

    13-41 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts For e xample, if you enter t wo phone models, such as 7910 and 7935, in t he V ideo Phone Model field , the report that resu lts includes all ph ones of these models. If, in ad dition, you ent er [...]

  • Page 42

    13-42 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports Step 2 Click OK . The filter dialog box closes and th e video phone report refreshes. F or more information , see Understanding IP Phone In ventory Reports, page 13-1 1 . Y o u might not be able to[...]

  • Page 43

    13-43 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts 2. Under Common Services, select Serv er > Admin > Processes . The Process Ma nagement pag e appears, displaying process names in a table. 3. Locate the PIFserver process in the table, selec[...]

  • Page 44

    13-44 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports Ti p Phones that hav e mov ed and do not run Cisco Disco v ery Protocol (CDP) do not appear in this report. For exam ple, 30VIP and 12SP+ do n ot run CDP; you will n ot see mov e entries for th em.[...]

  • Page 45

    13-45 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Using Video Phones Rep orts Step 2 Select the time period (24 hours - 30 days) from the list and click Vi e w . The V ideo Phone Audit report appears, displayi ng the informa tion described in the following table. Using the [...]

  • Page 46

    13-46 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Using Video Pho nes Reports Using the Video Phone Extensi on Number Changes Report The Extension Number Changes report l ists phones that ha v e changed ext ension numbers during th e previous 1 to 30 days. Operat ions Manage[...]

  • Page 47

    13-47 User Guide for Cisco Unified O perations Manager OL-19470-01 Chapter 13 Generating Aud io Phone and Video Phone Reports Viewing Ot her Report s Exporting Video Phone Status Changes Reports Use this procedure to enable Oper ations Manager to generate V ideo Phone Status Changes r eports once e very 24 hours and store them o n the Operations Ma[...]

  • Page 48

    13-48 User Guide for Cisco Unified Operations Manager OL-19470-01 Chapter 13 Generating Audio Phone and Vid eo Phone Reports Viewing Other Reports[...]