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Cisco Systems OL-10189-01 manual

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Table of contents for the manual

  • Page 1

    CH A P T E R 3-1 Cisco Unified CallM anager Assistant User Guide OL-10189-01 3 How to Use the Assistant Console to Handle Calls Y ou can use yo ur mouse and keyboard to place, an swer , transfer , end, and otherwise handle calls from the Assist ant Console. Note Make sure the call yo u want to handle i s selected (highlighted) on the consol e. Call[...]

  • Page 2

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Place a Call 3-2 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Place a Call T o place a call from the Assistant Console, choose any of the follo wing opt ions: • Click the Dial call co ntrol bu tton. • Right-click on a pho ne line in the My Calls panel and c[...]

  • Page 3

    3-3 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Answer a Call How to Answer a Call T o answer a selected call, c hoo se any o f the follo wing options: • Click the Answer call control b utton. • Double-click on a ringing call in the My Calls panel. • Right-clic[...]

  • Page 4

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Put a Call on Hold 3-4 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Put a Call on Hold T o put a selected call on hold, choo se one of the follo wing options: • Click the Hold call control button. • Double-click on the connected call . • Right-click on th[...]

  • Page 5

    3-5 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Transfer a Call How to Transfer a Call There are three ways to transfer calls: • T ransfer—Immediately redirects the call without allo wing you to speak to the transfer recipient (t he person to whom you are transfe[...]

  • Page 6

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Set up a Conference Call 3-6 Cisco Unified CallM anager Assistant User Guide OL-10189-01 • In the Speed Dials or Direct ory panel, right-click on the l isting to which you want to transfer the call, then choose Consult T ransfer from the pop-up menu. • Use the associated keyboar[...]

  • Page 7

    3-7 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Divert a Ca ll to Anot her Number • Click the Conference call cont rol butto n. • Right-click on the call and choose Conference from the pop-up menu. • Choose Call > Conference from the menu ba r . • Right-cl[...]

  • Page 8

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Divert a Call to Another Number 3-8 Cisco Unified CallM anager Assistant User Guide OL-10189-01 How to Use Immediate Divert T o di vert a selected call to the Immedi ate Di vert tar get, choose one of the follo wing options: • Click the Immediate Divert call control b utton. • R[...]

  • Page 9

    3-9 Cisco Unified CallM anager Assistant User Guide OL-10189-01 Chapter 3 How to Use the Assistant Conso le to Handle Calls How to Send a Call to a Voice Messaging Service Tips • In addition to configuring y our ow n Immediate Di vert tar get, you can do so for you manager . The manager’ s Div ert target is di stinct from yours. F or instructio[...]

  • Page 10

    Chapter 3 How to Use the Assista nt Console to Handle Calls How to Send a Ca ll to a Voice Messaging Service 3-10 Cisco Unified CallM anager Assistant User Guide OL-10189-01 • This feature does not apply to calls th at you have placed or receiv ed on one of your o wn phone lines. This feat ure only applies to calls on your man ager’ s proxy lin[...]