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Cisco Systems OL-10041-01 manual

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Table of contents for the manual

  • Page 1

    CH A P T E R 14-1 User Guide for Cisco Unified O perations Manager OL-10041-01 14 Using Notifications Cisco Unif ied Operations Manager (Operations Manager) generates alerts in response to events that occur in the IP T elephony en vironment and the IP fabric. Y ou can vie w alerts on Operations Manager dashboards, such as the Alerts and Ev ents dis[...]

  • Page 2

    14-2 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Understanding Notifications What Are Notification Groups? A notifi cation group is a user -def ined set of rules for generat ing and sending notif ications. A not ificatio n group includes: • Notif ication criterion—A named set of reasons to g enerat[...]

  • Page 3

    14-3 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Understanding Notification s • Service Qu ality-Based C riteria—Inc ludes the fo llowing: – Phones, endpoints, or pro bes—Phones, call endp oints, or probes that you w ant to monito r . – Alert se verity and status—One or more alert se verit[...]

  • Page 4

    14-4 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Event Sets Syslog Notifications Operations Manager generates sysl og messages that can be forwar ded to syslog daemons on remote systems. Note Syslog messages cannot exceed 1024 bytes. If the syslog message exceeds this limit, it will be trun[...]

  • Page 5

    14-5 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Event Sets Y o u can use event sets to: • Limit the number of e vents that Operations Manager notif ication monitors. When you do not use e vent sets, Operations Manager notif ication monito rs all e vents to determine whether to send a no[...]

  • Page 6

    14-6 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Event Sets Step 4 Click OK to sav e your changes. For additi onal information, please see the follo wing topic: • V iewing an Event Set, page 14-6 • Events Processed, page D-1 Viewing an Event Set Step 1 Select Notif ications > Event S[...]

  • Page 7

    14-7 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuri ng Notifications Step 2 Select the check box ne xt to each e vent set that you want to delete. Step 3 Click Delete . A conf irmation dialog box appears. Step 4 Click Ye s to confirm. For additi onal information, please see the follo wing topic[...]

  • Page 8

    14-8 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Notifications Figur e 14-1 Notification Gr oups page T able 14-2 describes the f ields in the Group Administration and Co nfigu ration page. T able 14-2 Fields o n the Notification G ro ups P age GUI Element Description/Action Check box colum[...]

  • Page 9

    14-9 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuri ng Notifications Status The notif ication group status; can b e any of t he follo wing: • Acti ve—Operations Man ager is using the notif ication group while monitoring alerts to determine when to send a notification. • Suspended—The no[...]

  • Page 10

    14-10 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Notifications Adding and Editing Device Notification Groups This section descri bes the procedures for adding or edit ing a de vice notification grou p. Note Y ou can use e xisting notif ication groups as temp lates for creating ne w notific[...]

  • Page 11

    14-11 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuri ng Notifications Step 4 Click Next . The Destination: Edit De vice Criteria page appears. Step 5 Edit the info rmation on this page as d escribed in the following table. Event Set T ype li st box Select one. Event Se verity check boxes Select[...]

  • Page 12

    14-12 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Notifications Subscription T ype radi o butt ons Select one at a time to enter data for each subscription type that you w ant to include in this su bscription: • T rap—Enter data in t he T rap Subscription T ype f ields, page 14-12 . •[...]

  • Page 13

    14-13 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuri ng Notifications Step 6 Click Next . The Notif ication Group Summary page appears, displ aying all information entered on t he pre vious page. Step 7 Click Finish . The notification info rmation is sav ed. Adding and Editing Service Quality N[...]

  • Page 14

    14-14 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Notifications Step 3 Edit the information on the page, described in t he follo wing table. GUI Element Description/Action Notif ication Criterion f ield Enter a name for the notifi cation criterion. Destination f i elds (Optional). T o gener[...]

  • Page 15

    14-15 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuri ng Notifications Step 4 Click Next . The Destination: Edit Qov Criteria page appears. Step 5 Edit the info rmation on this page as d escribed in the following table. Event Sta tus check box es Select an y: • Acti ve. • Cleared. For more i[...]

  • Page 16

    14-16 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Notifications Subscription T ype radi o butt ons Select one at a time to enter data for each subscription type that you w ant to include in this su bscription: • T rap—Enter data in t he T rap Subscription T ype f ields, page 14-16 . •[...]

  • Page 17

    14-17 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Configuri ng Notifications Step 6 Click Next . The Notif ication Group Summary page appears, displ aying all information entered on t he pre vious page. Step 7 Click Finish . The notification info rmation is sav ed. Cloning a Notification Group Y ou ca[...]

  • Page 18

    14-18 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Configuring Notifications Viewing Notification Group Configuration Details Step 1 Select Notif ications > Notif ication Criteria . The Notificatio n Groups page appears. Step 2 Select the check box ne xt to a notificat ion group. Step 3 Click Vi e w [...]

  • Page 19

    14-19 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Customizing Events Resuming a Notification Y ou can resume a notifi cation when its status is Suspended. After resuming a notif ication it will go into either acti ve or inacti ve state depending on the time at which the no tificatio n group is resumed[...]

  • Page 20

    14-20 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Customizing Events Where Customized Event Severity Is Displayed When you customize e vent sev erity , it is reflected in all notif ications—e-mail, SNMP tr aps, and syslog. Operations Manager uses only th e ev ent sev erity lev els in the follo wing t[...]

  • Page 21

    14-21 User Guide for Cisco Unified O perations Manager OL-10041-01 Chapter 14 Using Notifications Customizing Events Step 2 For each e vent that you want to cust omize: a. Select the check box. b. Enter an y changes in the follo wing f ields: • New Description —E nter a new description. • New Severity— Select a ne w severity l e vel from 0 [...]

  • Page 22

    14-22 User Guide for Cisco Unified Operations Manager OL-10041-01 Chapter 14 Using Notifications Customizing Events Step 2 Select the check box for all e vents or select multiple check b oxes for the e vents that you w ant to restore to default description and se verity . Step 3 Click Restor e Default Description . Step 4 Apply your changes b y cli[...]