Cisco Systems 7971G-GE manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970G/7971G-GE A dministration Guide f or Cisco Unif ied Communications Manager 7 .0 (SCCP and SIP) Text Part Number: OL -15299-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANU AL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY[...]

  • Page 3

    iii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guid elines xiii Cisco Product Security Overview xiii Document Conventions xiii CHAPTER[...]

  • Page 4

    Contents iv Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7970 Se ries 1-21 CHAPTER 2 Preparing to Install the Cisco Unified IP Pho ne on Your Network 2-1 Understanding Intera ctions wit[...]

  • Page 5

    Contents v Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Disabling a Headset 3-4 Using External Devices 3-4 Installing the Cisco Unified IP Phone 3-5 Attaching the Cisco Unifie d IP Phone E xpansion Module 79 14 3-7 Adjusting the Placement of the Cisco Unified IP Phone 3-8 Adjus[...]

  • Page 6

    Contents vi Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Trust List Menu 4-31 802.1X Authenticatio n and Status 4-31 CHAPTER 5 Configuring Featur es, Templates, Services, and Users 5-1 Telephony Features Available for the P hone 5-1 Configuring Corporate and Persona l Director[...]

  • Page 7

    Contents vii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Expansion M odule(s) Screen 7-12 Call Statistics Screen 7-13 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-1 Disabling and Enabling Web Page Ac cess 8-3 Device Informat[...]

  • Page 8

    Contents viii Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Mod ule 7914 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a F actory Reset 9-14 Using the Qu[...]

  • Page 9

    Contents ix Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Ci sco Unified Comm unications Manager E-2 Configuring the Phone E-3 Performing Final E[...]

  • Page 10

    Contents x Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01[...]

  • Page 11

    xi Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Preface Overview Cisco Unif ied IP Phone 7970G/797 1G-GE Administr ation Guide f or Cisco Unif ied Communications Man ager 7 .0 provides the information you need to unde rstand, install, config ure, manage, and troubleshoot the pho[...]

  • Page 12

    xii Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Preface Related Documentation For more informati on about Cisco Unified IP Phones or Cisco Unif ied Communi cations Manager , refer to the follo wing publications: Cisco Unified IP Phone 7970 Series These publications are av ail[...]

  • Page 13

    xiii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Preface Cisco Unified Communications Manager Administration These publications are av ailable at the following URL: http://www .cisco.com/en/US/products/sw/v oicesw/ps556/t sd_products_support_seri es_home.html Cisco Unified Com[...]

  • Page 14

    xiv Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do something that co ul[...]

  • Page 15

    CH A P T E R 1-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phone 7970 Se ries are full-featured telephones that pro vide voice communicat ion ov er an Internet Protocol (IP) netw ork. The y function much lik [...]

  • Page 16

    1-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Figur e 1 -1 Cisco Unified IP Phone 1 Programmable b uttons Depending on conf iguration, programmable bu ttons provid e acc[...]

  • Page 17

    1-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoco ls Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support se veral industry-standard and Cisco n etworking proto cols required fo[...]

  • Page 18

    1-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols Are Used? T able 1 - 1 Supported Netw orking Pr otocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Bootstrap Protoco l (Bo[...]

  • Page 19

    1-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoco ls Are Used? Internet Protocol (IP) IP is a messaging protocol that ad dresses and sends packets across the network. T o communicate usi ng IP , network[...]

  • Page 20

    1-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols Are Used? Related Topics • Understanding Interactions with Other Cisco Unif ied IP Communications P roducts, page 2-2 • Understanding the Phon e [...]

  • Page 21

    1-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Suppo rted on t he Cisco Unified IP Phone 7970 Series? What Features are Supported on the Cisco Unified IP Phone 7970 Series? The Cisco Unif ied IP Phone func[...]

  • Page 22

    1-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Configuring Telephony Features Y ou can mod ify certain settin gs for the Cisc o Unified IP Phone from the Cisco U[...]

  • Page 23

    1-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s T o alle viate these threats, the Cisco Unified IP telephony network es tablishes and maintains authenticated and [...]

  • Page 24

    1-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Overview of Supported Security Features T abl e 1-3 provides an o vervie w of the security features that the Cisc[...]

  • Page 25

    1-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s T able 1 -3 Ove rview of Secur ity Featur es Feature Description Image authentication Signed binary f iles (with [...]

  • Page 26

    1-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Related Topics • Understanding Security Prof iles, page 1-12 • Identifying Auth enticated, Encrypt ed, and Pr[...]

  • Page 27

    1-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s Related Topics • Identifying Auth enticated, Encrypt ed, and Protected Phone Calls, page 1-13 • De vice Confi[...]

  • Page 28

    1-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Establishing and Identifyi ng Secure Conference Calls Y ou can initiate a secure conference call a nd moni tor th[...]

  • Page 29

    1-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s Call Security Interacti ons and Restrictions Cisco Unif ied Communications Manager checks the phone security stat[...]

  • Page 30

    1-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections pro vide information about 802.1X sup[...]

  • Page 31

    1-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s • Cisco Unif ied IP Phone—The phone acts as the 8 02.1X supplicant, which i nitiates the request to access th[...]

  • Page 32

    1-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones If the initiator pho ne is configured f or encryption, the bar ge initiator can bar ge into an authenticated or [...]

  • Page 33

    1-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Checklist for Configuring t he Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager T abl[...]

  • Page 34

    1-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 4. Add and configure directory nu mbers (lines) on the phone by completing the required f ields in the Director [...]

  • Page 35

    1-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you ha ve added th e phones to the Cisco Unif ied Communications Manager database, you can complete[...]

  • Page 36

    1-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones T able 1 -7 Chec klist for Instal ling the Cisco Unified IP Phone 7970 Ser ies T ask Purpose For More Information 1. Choose the po wer sourc[...]

  • Page 37

    1-23 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones 5. When you are co nfi guring the netw ork setti ngs on the phone, you can set up an IP address for the pho ne by either using DHCP or manu [...]

  • Page 38

    1-24 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones[...]

  • Page 39

    CH A P T E R 2-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unif ied IP Phones enable you to communi cate using voice over a data network. T o provide this capability , the IP Pho nes depend up on and in[...]

  • Page 40

    2-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding Interacti ons with Other Cisco Unified IP Communications Products Understanding Interactions with Other Cisco Unified IP Communications Pr[...]

  • Page 41

    2-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Ph one Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unif ied IP Phone 7970 Series ha ve an in t[...]

  • Page 42

    2-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Providing Power to the Phone • Po wer Outage, page 2-5 • Obtaining Addition al Information about Po wer , page 2-6 Power Guidelines T abl e 2-1 prov[...]

  • Page 43

    2-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Ph one Phone Power Consumption and Display Brightness The po wer consumed by a p hone depends on its po wer configuration. See Ta[...]

  • Page 44

    2-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding Phone Configura tion Files Obtaining Additional Information about Power For rel ated information about po wer , refer to the docu ments sh[...]

  • Page 45

    2-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding the Ph one Startup Process A phone accesses a default conf iguration file name d XmlDef ault.cnf.xml from the TFTP serv er when these cond[...]

  • Page 46

    2-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding the Phone Startu p Process 3. Configuring VLAN . If the Cisco Unif ied IP Phone is connected to a Cisco switch, the switch ne xt info rms [...]

  • Page 47

    2-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unif ied Communica tions Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installin[...]

  • Page 48

    2-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Un ified Communications Manager Database T abl e 2-5 provides an ov erview o f these methods for adding phones to the Cisco [...]

  • Page 49

    2-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unif ied Communica tions Manager Database Note When you confi gure the cluster for mix ed mode through the Cisco CTL client,[...]

  • Page 50

    2-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Using Cisco Unified IP Pho nes with Different Protocols Adding Phones with Cisco Unified Communications Manager Administration Y o u can add phones ind[...]

  • Page 51

    2-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Using Cisco Unified IP Ph ones with Differ ent Protocols • Con verting an In-Use Phone from SIP to SCCP , page 2-13 • Deploying a Pho ne in an SCCP[...]

  • Page 52

    2-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Procedure Step 1 In Cisco Un ified Communicati ons Manag er Administra tion, dele te the existi[...]

  • Page 53

    CH A P T E R 3-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 3 Setting Up the Cisco Unified IP Phone This chapter includ es the follo wing topics, which help y ou install the Cisco Unif ied IP Phone 797 0 Series on an IP telephon y network: • Before Y ou Begin, page 3-1 •[...]

  • Page 54

    3-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Compo nents • IP network that supports DHCP or manual assignment o f IP address, gate way , and subnet mask Note The Cisco Un[...]

  • Page 55

    3-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Ph one 7970 Series Components Each port supports 10/10 0 or 10/100/1000 Mbps half- or full-duple x connections to extern al dev ices. Y o u can u[...]

  • Page 56

    3-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Compo nents Note In some cases, hum may be reduced or eliminated b y using a local po wer cube or po wer injector . These en vi[...]

  • Page 57

    3-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone • Shorten the length of th e e xternal device cable. • Apply ferrites or other such de vices on the cables for the external de vice. Cisco[...]

  • Page 58

    3-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 7970 Ser ies Rear Cable Connections Related Topics • Before Y ou Begin, page 3-1 • Attaching th e Cisco[...]

  • Page 59

    3-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unif ied IP Phone Expansion Module 79 14 can be atta[...]

  • Page 60

    3-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Note Refer users to their Us er Op ti ons we b p age s so they can conf igure b uttons and program b uttons to access phone se[...]

  • Page 61

    3-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement o f the Cisco Unified IP Ph one Figur e 3-3 Conne cting a Cable Lock to the Cisco Unified IP Phone 7970 Series Mounting the Phone to the Wall Y ou can mount[...]

  • Page 62

    3-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Star tup Process Procedure Step 1 Push in the footst and adjustment b utton. Step 2 Adjust the footstand so it is flat against the back of t he phone. Step 3 I[...]

  • Page 63

    3-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Caution If the line ke ys flash red in sequence after flashi ng yello w , do not power d own the pho ne until the sequence of red flashes comp[...]

  • Page 64

    3-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone • DNS server IP addr ess Collect this informati on an d see the instructions in Chapter 4, “Configur ing Settings on the Cis[...]

  • Page 65

    3-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Un ified IP Phone Step 4 Scroll to LSC and press the Update softkey . The phone prompts for an auth entication string. Step 5 Enter the authentic[...]

  • Page 66

    3-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone[...]

  • Page 67

    CH A P T E R 4-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Un ified IP Phone includes many configurable network an d device settings that you ma y need to modify before the phone is fu nctional for your users. Y[...]

  • Page 68

    4-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Configuration Menu s on the Cisco Unified IP Phone 7970 Series • Editing V alues , page 4-3 • Overvie w of Options Configurable from a Pho ne, page 4-4 • Net[...]

  • Page 69

    4-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menus on the Ci sco Unified IP Phone 7970 Series Unlocking and Locking Options Config uration options that can be changed fro m a phone are locked b y d[...]

  • Page 70

    4-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Overview of Options Co nfigurable from a Ph one Note The Cisco Unified IP Phone pro vides sev eral methods you can use to reset or restore option setting s, if nec[...]

  • Page 71

    4-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu Related Topics • Displaying a Conf igurat ion Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing V alues , page 4-3 ?[...]

  • Page 72

    4-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Network Configuratio n Menu For info rmation about the k eys you can use to edit options, see the “Editing V alues” section on page 4-3 . T able 4-2 Netw or k [...]

  • Page 73

    4-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu SW Port Conf iguration Speed and duplex of the netw ork port (labeled 10/100 SW on the Cisco Unified IP Phone 7970, and 10/100/1000 SW o n [...]

  • Page 74

    4-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Network Configuratio n Menu T able 4-3 IPv4 Configur ation Menu Options Option Description T o Change DHCP Server IP ad dress of the Dynamic Host Configuration Pro[...]

  • Page 75

    4-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu DHCP Address Releas ed Releases the IP address assigned by DHCP . 1. Unlock netw ork conf iguration options. 2. Scroll to the DHCP Address [...]

  • Page 76

    4-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing V alues , page 4-[...]

  • Page 77

    4-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu • Media Conf iguration Menu, page 4-19 • Po wer Save Conf iguration Menu, page 4-22 • Ethernet Conf iguration Menu, page 4-23 • Sec[...]

  • Page 78

    4-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu An option may also display one of mo re of the designations or icons sho wn in Ta b l e 4 - 5 : SIP Configuration Menu (SIP Phones Only[...]

  • Page 79

    4-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu SIP General Configuration Menu The SIP General Conf iguration menu di splays inform ation abou t the conf igurable SIP parameters on a SIP [...]

  • Page 80

    4-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Line Settings Menu (SIP Phones Only) The Line Settings menu displays in formation that rela t es to the configurabl e parameters for ea[...]

  • Page 81

    4-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Related Topics • Displaying a Conf igurat ion Menu, page 4-2 • De vice Confi guration Menu, page 4-10 HTTP Configuration Menu The HTTP [...]

  • Page 82

    4-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Locale Configuration Menu The Locale Conf iguration menu displays infor mation about the user locale and the n etwork locale used by th[...]

  • Page 83

    4-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu NTP Configuration Menu (SIP Phones Only) The NTP Conf iguration menu displ ays information about t he NTP server and mode conf iguration us[...]

  • Page 84

    4-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Re verting F ocus Priority Indicates whether the phone shifts th e call focus on the phone screen to an incoming call or a re verting h[...]

  • Page 85

    4-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Media Configuration Menu The Media Conf iguration menu displays whether the headset, speakerphone, and video capability (SCCP phones only) [...]

  • Page 86

    4-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Recording T one Indicates whethe r a recording tone (often referred to as a beep tone ) is enabled or disabled for the phone. If the re[...]

  • Page 87

    4-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Recording T one Duration Indicates the length of time in milliseconds that the beep tone plays. If the v alue you conf igure here is less t[...]

  • Page 88

    4-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Power Save Configuration Menu The Pow er Sav e Configurati on menu displays the settings that control when the LCD screen on a phone tu[...]

  • Page 89

    4-23 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Ethernet Configuration Menu The Ethernet Conf iguration menu incl udes the options that are described in T able 4-15 . Security Configurati[...]

  • Page 90

    4-24 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu T abl e 4-16 describes the options on the Secu rity Config uration menu. T able 4-16 Securi ty Configur ation Menu Options Option Descr[...]

  • Page 91

    4-25 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu QoS Configuration Menu The QoS Conf iguration menu displays in formation that relat es to quality of service (QoS) for the phone. T abl e 4[...]

  • Page 92

    4-26 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Note The phone also has a Network Conf iguration menu that you access directly from the Settings menu. F or information abou t the opti[...]

  • Page 93

    4-27 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Peer Firmware Sharing The Peer Firmware Sharing feature pro vid es these advantages in high speed campus LAN settings: • Limits cong esti[...]

  • Page 94

    4-28 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • Network Configuration Me nu, page 4-5 CDP: SW Port Indicates whether [...]

  • Page 95

    4-29 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu pr ovides information about v ario[...]

  • Page 96

    4-30 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu CTL File Menu The CTL File screen includes th e options that are described in T abl e 4-20 . If a CTL file is instal led on the phone,[...]

  • Page 97

    4-31 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Procedure Step 1 Press **# to unlock opti ons on the CTL File menu. If you decide not to continu e, press **# again to lock options on th[...]

  • Page 98

    4-32 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu Y ou can access the 802.1X Authentica tion settings by pressing the Settings button and ch oosing Security Conf iguration > 802.1X [...]

  • Page 99

    4-33 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Y ou can access the 802.1X Authentication Real-Time Status b y pressing the Settings button and choosing Security Configurati on > 802[...]

  • Page 100

    4-34 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu[...]

  • Page 101

    CH A P T E R 5-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 5 Configuring Features, Templates, Services, and Users After you install Cisco U nifi ed IP Phones in your network, con figur e their network set tings, and add them to Cisco Unif ied Communications Manager , you mu[...]

  • Page 102

    5-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Note Cisco Unified Commu nications Manager Administrati on also prov ides sev eral service parameters that you can use[...]

  • Page 103

    5-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Barge (and cBarge) Al lows a user to jo in a non-priv ate call on a sha red phone line. Bar ge features include cBar ge [...]

  • Page 104

    5-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Call display restr ictions Determines the informatio n that will display for calling or connected l ines, depending on[...]

  • Page 105

    5-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Call park Allo ws users to park (temporarily store) a call and then retrie ve the call by using anot her phone in the Ci[...]

  • Page 106

    5-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Caller ID Blocking Allo ws users to block their phone n umbers or e-mail addresses from display ing on phones that ha [...]

  • Page 107

    5-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Conference • Allo ws a user to talk simultaneousl y with multiple parties b y calling each participant indi vidually .[...]

  • Page 108

    5-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Do Not Disturb (DND) When DND is turned on, either no audible ring s occur during the ringi ng-in state of a call, or [...]

  • Page 109

    5-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Forced auth orization codes (F A C) (SCCP phones only) Controls the types of calls that certain users can place. For mor[...]

  • Page 110

    5-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Immediate Di vert—Enh anced Allo ws users to transfer in coming calls directly to their v oice mes saging system or[...]

  • Page 111

    5-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Maliciou s call identif ication (MCID) Allo ws users to notify the syst em administrator about suspicious calls th at a[...]

  • Page 112

    5-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Music on hold Plays music wh ile callers are on hold. F or more information refer to: • Cisco Unif ied Communicatio[...]

  • Page 113

    5-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Programmable line ke ys The administra tor can assign features to line but tons. Softke ys normally control these featu[...]

  • Page 114

    5-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Secure Conference • Allows secure phones to place conference calls by using a secured conference bridge. • As ne [...]

  • Page 115

    5-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Single Button Barge Allo ws users to press a line key to Barge or cBar ge into a remote-in- use call on a shared line. [...]

  • Page 116

    5-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Corpor ate and Personal Dir ectories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Ph one 7970 Series [...]

  • Page 117

    5-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates Configuring Corporate Directories Cisco Unified Communications Manager uses a Li ghtweight Directory Access Protocol (LD AP) dire[...]

  • Page 118

    5-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates T o modify a phone bu tton template, choose De vice > Device Settings > Phone Button T e mplate from Cisco Unif ied Communi[...]

  • Page 119

    5-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring Softkey Templates Note If you change the service URL, remove an IP phone service parameter , or change the name of a phone service parameter for a phon[...]

  • Page 120

    5-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services T o conf igure softkey t emplates, choose Device > De vice Settings > Softkey T e mplate from Cisco Unif ied Communications Manager Admi[...]

  • Page 121

    5-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages Refer to Cisco Unif ied Communicatio ns Manage r Administr ation Guide for more information about adding users. Refer to Cisco[...]

  • Page 122

    5-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the U ser Options Web Pa ges • Tr u e —Option disp lays on the User Option s web pages (default). • Fal s e —Option does not display on the User [...]

  • Page 123

    CH A P T E R 6-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains ho w you customize configuration f iles, phone ring sounds, background i mages, and other phone features. This chapte r includes the se topics: • Cus[...]

  • Page 124

    6-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Ring s Creating Custom Phone Rings The Cisco Unified IP Phone ships with two def ault ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco [...]

  • Page 125

    6-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round Images PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the fo llo wing requirements for proper playback on Cisco Uni[...]

  • Page 126

    6-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Backgr ound Images The image choices that users see come from PNG images and an XML fi le (called List.xml) that are stored on the TFTP serv er used by the phone.[...]

  • Page 127

    6-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round Images PNG File Requirements for Custom Background Images Each background imag e requires tw o PNG fi les: • Full size image—V ersion that display[...]

  • Page 128

    6-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Configuring Wide band Codec Note If the folder does not e xist, the folder is creat ed and the f iles are uploaded to the fo lder . Step 3 Y ou must also copy the customized imag[...]

  • Page 129

    6-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display • Advertise G.722 Codec—From Cisco Unif ied Communications Manager Ad ministration, choose Device > Phone . The default v alue for this pr odu[...]

  • Page 130

    6-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touch screen Y o u can conf igure settin gs in Cisco Unified Comm unications Manager Admin istration to turn of f the display a[...]

  • Page 131

    6-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disab ling the Cisco Unified IP Phone Touchscreen Display Idle T imeout Leng th of time that the phone is idle before the display turn s off. Applies only when the [...]

  • Page 132

    6-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touch screen[...]

  • Page 133

    CH A P T E R 7-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes ho w to use the follo wing menus and screens on the Cisco Unified IP Phone 7970 Series to vie w model informat[...]

  • Page 134

    7-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Model Info rmation Screen Model Information Screen The Model Information scre en includes th e options that are described in Ta b l e 7[...]

  • Page 135

    7-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Status Menu T o di splay the Status menu, press the Settings button and then select Status. T o e xit the Status menu, pres[...]

  • Page 136

    7-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu T o remo ve current status messages, press the Clear softkey . T o e xit the Status Messages screen, press the Exit softke [...]

  • Page 137

    7-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu DHCP timeout DHCP server did n ot respond. • Netwo rk is busy—The er rors should resolve themselv es when the network l[...]

  • Page 138

    7-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Error update locale One or more localization f iles could not be found in the TFTP direct ory or were not v alid. The local[...]

  • Page 139

    7-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Load Auth Failed The phone could not lo ad a configuration file. Check that: • A good v ersion of the co nfigu ration f i[...]

  • Page 140

    7-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu No DNS serv er IP A name was speci f ied but DHCP or stat ic IP config uration did not specify a D NS server address. • I[...]

  • Page 141

    7-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance. Ta[...]

  • Page 142

    7-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu One of the f ollo wing v alues: Initialized TCP-timeout CM-closed -TCP TCP-Bad-A CK CM-reset-TCP CM-aborted-TCP CM-N AK ed[...]

  • Page 143

    7-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Firmware Versions Screen The Firmware V ersions screen displays information about the fir mware versio n that is running o[...]

  • Page 144

    7-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu T o e xit the Firmware V ersion sc reen, press the Exit softkey . Expansion Module(s) Screen The Expansion Module(s) scree[...]

  • Page 145

    7-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Call Statistics Screen The Call Statistics screen disp lays counters st atistics and voi ce-quality metrics in these w ays[...]

  • Page 146

    7-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Sender Size Size of v oice packets, in milliseconds, in the transmit ting voi ce stream. Rcvr Packets Number of R TP voice[...]

  • Page 147

    7-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu MOS LQK V ersion V ersion of the Cisco pro pr ietary algorithm used to calculate MOS LQK scores. Cumulative Conceal Ratio [...]

  • Page 148

    7-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu[...]

  • Page 149

    CH A P T E R 8-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unif ied IP Phone has a web page f rom which you can vie w a variety of infor mation about the phone, includi ng: • Device information • Network co nfi[...]

  • Page 150

    8-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Procedure Step 1 Obtain the IP address of the Cisco Unifie d IP Phone by using o ne of these meth ods: • Search for the phone in Cisc[...]

  • Page 151

    8-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss Disabling and Enabling Web Page Access For securi ty purposes, you may choose to pr ev ent access to the web pages for a phone. If[...]

  • Page 152

    8-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Network Configuration The Network Conf iguration area on a phone’ s web page displays net work conf iguration informatio n and information abou t [...]

  • Page 153

    8-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Domain Name Name of the Domain Name Sy stem (DNS) domain in whi ch the phone resides. IP Address Internet Protocol (IP) add ress of the phone. Subnet[...]

  • Page 154

    8-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration DHCP Enabled I ndicates whether DHCP is being used b y the phone. DHCP Address Released Indicates the setting of the DHCP Add ress Released option o[...]

  • Page 155

    8-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Headset enabled Indicates whether the H eadset butt on is enabled on the phone. User Locale V ersion V ersion of th e user locale loaded on the phone[...]

  • Page 156

    8-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Network Statistics These network statistics areas on a ph one’ s web page provide informatio n about network traf fic on the phone: • Ethernet Info[...]

  • Page 157

    8-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Rx longErr T otal number of FCS error pack ets or Align error packets receiv ed that are greater than 1522 bytes in size Rx size64 T otal number of pack[...]

  • Page 158

    8-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The Dev ice Logs area on a phone’ s web page pro vides information you can use to help monitor and troubleshoot the phone. • Console Logs—I[...]

  • Page 159

    8-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Start T ime Int ernal time stamp indicating when Cisco Un ified Communicatio ns Manager requested that the p hone start transmitting packets. Stream [...]

  • Page 160

    8-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the follo wing maximum MOS LQK score und[...]

  • Page 161

    8-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Settings on th e Cisco Unified IP Phone” chapter • “Configuring Features, T emplates, Services, and Users” [...]

  • Page 162

    8-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics[...]

  • Page 163

    CH A P T E R 9-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting pro blems with your Cisco Unified Unified I P Phone 7970 Series or with y our IP telephony network. It al s[...]

  • Page 164

    9-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unif ied IP Phone into the network port, the phon[...]

  • Page 165

    9-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V erifying TFTP Server Settings, page 9-3 • V erifying IP Addressing and Routing, page 9-3 • V erifying DNS Settings, page 9-4 • V erifying Cisco Un[...]

  • Page 166

    9-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are using DHCP , check the IP addresses distributed b y your DHCP server . Refer to Understa nding and T r oubleshooting DHCP in Catalyst Switc h or En[...]

  • Page 167

    9-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Note A service must be activ ated before it can be star ted or stopped. T o acti v ate a service, choose To o l s > Service Activ ation . Creating a New Co[...]

  • Page 168

    9-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U nexpectedly If the phone is al ready in the Cisco Unif ied Commu nications Manager database, its con figur ation fi le may be dama ged. See the “Creati[...]

  • Page 169

    9-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Re sets Unexpectedly Verifying DHCP Settings Follo w this process to help determine if the p hone has been properly conf igured to use DHCP: 1. V erify that you h[...]

  • Page 170

    9-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Troubleshooting Cisco Unified IP Pho ne Security Procedure Step 1 Use the Erase softke y to reset phone settings to their defa ult va lues. See the “Resetting or Restorin g the Cisco [...]

  • Page 171

    9-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Troubleshooting Cisc o Unified IP Phone Security Phone reports TFTP authorization f ailure. • The TFTP address for the phone does not exist in the CTL f ile. • If you create d a ne [...]

  • Page 172

    9-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance General Troubleshoo ting Tips General Troubleshooting Tips T abl e 9-2 provides general tr oubleshooting informatio n for the Cisco Unif ied IP Phone. Factory Reset Deleted 802.1X Shar[...]

  • Page 173

    9-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Moving a network conn ection from the phone to a workstation If you are po wering your phone throu gh the network connectio n, you must be careful if you [...]

  • Page 174

    9-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance General Troubleshooting Ti ps for the Cisco Un ified IP Phone Expansion Module 7914 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 T abl e 9-3 provid[...]

  • Page 175

    9-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resetting or Restoring th e Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco U nified IP Phon e: • [...]

  • Page 176

    9-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Using the Quality Report Tool Performing a Factory Reset When you perform a f actory reset of the Cisco Unified IP Phone, the follo wing information is erased or reset to its default v[...]

  • Page 177

    9-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Y o u can conf igure users’ Cisco Unified IP Ph ones with QR T . When y ou do so, users can report pr oblems with phone calls b y pressing the Q[...]

  • Page 178

    9-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Monitoring the Voice Quality of Calls It is important to di stinguish signif icant changes from random chan ges in metrics. Signif icant changes are scores that change about 0.2 MOS or[...]

  • Page 179

    9-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Note V oice quality metrics do not account for no ise or distortion, only frame loss. Where to Go for More Troubleshooting Information[...]

  • Page 180

    9-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Ci sco Unified IP Phone[...]

  • Page 181

    A-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any . It is important to prov[...]

  • Page 182

    A-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Access the Onlin e Help System on the Phone How Users Access the Online Help System on the Phone This Cisco Unified IP Phone 7970 Series provides access to a comp[...]

  • Page 183

    A-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix A Providing In formation to Users Via a Website How Users Subscribe to Servi ces and Co nfigure Phone Features End-users can access runtime v ersions of the eLearni ng tutorials (English only) fro m Cisco.com b y looking[...]

  • Page 184

    A-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Direc tory Entries • How to access the voi ce mail messaging system account. Make sure that you ha ve used Cisco Unified Commu nications Man[...]

  • Page 185

    A-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries The W elcome to the InstallShield W izard for Ci sco Unified CallMan ager Personal Address B ook Synchronizer windo w displa[...]

  • Page 186

    A-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Direc tory Entries[...]

  • Page 187

    B-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series This appendix pr ovides infor mation about feature sup port for the Cisco Unif ied IP Phones 7970 Series using the SCC P or SIP protocol wit h Cis[...]

  • Page 188

    B-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 Series Call Back Supported Supported “Basic Call Handling—Placing a Call: A dditional Options” Call Display Restriction s Supported Supported Ca[...]

  • Page 189

    B-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix B Feature S upport by Protocol for the Cisco Unified IP Phones 7970 Series Directed Call P ark Supported Supported “ Adv anced Call Handling—Storing and Recei ving Parked Calls” Do Not Disturb (DND) Supported Suppo[...]

  • Page 190

    B-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 Series On-hook Dialing/Pre-Di al Supported Supported “Basic Call Handling—Placing a Call: Basic Options” Onhook Call T ransfer Supported Support[...]

  • Page 191

    B-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix B Feature S upport by Protocol for the Cisco Unified IP Phones 7970 Series W ebDialer Supported Supported “Customizing Y our Phone on the W eb—Configuri ng Features and Services on the W eb” Settings Call Statistic[...]

  • Page 192

    B-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 Series[...]

  • Page 193

    C-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX C Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones are a v ailable in sev eral languages. If you are supporting Cisco Unified IP Ph ones in a non-English en vironment, ref[...]

  • Page 194

    C-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix C Suppo rting International Users Support for Intern ational Call Logging Note All languages may not be immediat ely a vai lable, so conti nue to check the website for updates. Support for International Call Logging If [...]

  • Page 195

    D-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX D Technical Specifications The follo wing sections describe th e technical specif ications for the Cisco Unified IP Phone 7970 Series. • Physical and Operating En vironment Specif ications, page D-1 • Cable Specifica[...]

  • Page 196

    D-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix D Technical Specific ations Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/ 100/1000BaseT connection (labeled 10 /100/1000 SW). ?[...]

  • Page 197

    D-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix D Technical Specifications Network and Acce ss Port Pinouts Access Port Connector Ta b l e D - 3 describes the access port connec tor pinouts. T able D-3 Access P ort Connec tor Pi nouts Pin Number Function 1B I _ D B + [...]

  • Page 198

    D-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix D Technical Specific ations Network and Access Port Pino uts[...]

  • Page 199

    E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX E Basic Phone Administration Steps This appendix pro vides minimum, basic confi guration steps for yo u to do the follo wing: • Add a ne w user to Cisco Uni fied Co mmunications Manager Administr ation • Configure a [...]

  • Page 200

    E-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Adding a User to Cisco Unified Communica tions Manager Adding a User to Cisco Un ified Communications Manager This section des cribes steps for add ing a user to Cisco U nified Commun[...]

  • Page 201

    E-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Procedure Step 1 Choose User Management > End User , then click Add New . The End User Configurati on windo w appears. Step 2 In the User Information pane of t[...]

  • Page 202

    E-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Make sure that the value compri ses 12 hexad ecimal charac ters. Example: 00127 F576611 (MA C address on john doe’ s phone) – Description—This is an option[...]

  • Page 203

    E-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Note Calling Search Spaces are defined on the Ca lling Search Space Co nfiguration windo w of Cisco Unif ied Communications Manager Administrat ion ( Calling r ou[...]

  • Page 204

    E-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone e. In the Call Picku p and Call Forw ard Settings pane of the Directory Number Configu ration windo w , choose the items (i.e. F orward All, Forward Bu sy Intern[...]

  • Page 205

    E-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Performing Final End Us er Co nfiguration Steps Performing Final End User Configuration Steps If you are not al ready on the End User Conf iguration page, ch oose User Management > [...]

  • Page 206

    IN-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 INDEX Symbols "more" Softkey Timer 4-18 .cnf.xml configuration file 2-7 Numerics 10/100/1000 PC po rt 3-2 See also access port 10/100/1000 SW po rt 3-2 See also network port 10/100 PC port 3-2 See also access port 10/10[...]

  • Page 207

    Index IN-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 authenticator, in 802.1X 1-17 auto answer 5-2, B-1 Auto Call Select 4-18 auto dial 5-2, B-1 Auto Line Select 4-17 auto-pickup 5-2, B-1 auto-registration using 2-10 auxiliary VLAN 2-3 B background image configuring 6-5 creat[...]

  • Page 208

    Index IN-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Cisco Unified IP Phone adding manually to Ci sco Unified Communicat ions Manager 2-12 adding to Cisco Unified Commu nications Manager 2-9 cleaning 9-17 configuration checklist 1-19 configuration requirements 1-18 configur[...]

  • Page 209

    Index IN-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Days Display Not A ctive 4-22, 6-8 Debug Display web p age 8-2, 8-10 Default Router 1-5 4-8 Device Authentication 4-32 device authentication 1-11 Device Confi guration menu displayin g 4-2 editing values 4-3 overview 4-1 su[...]

  • Page 210

    Index IN-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 feature buttons directories 1-3 help 1-3 messages 1-2 services 1-3 settings 1-3 features configuring on ph one, overview 1-8 configuring with Cisco Unified Com munications Manager, overview 1-8 informing users about 1-8 s[...]

  • Page 211

    Index IN-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Quality Reporting Tool (QRT) B-4 redial B-4 ring setting B-4 secure conference B-4 Services URL button B- 4 shared line B-4 silent mon itoring B-4 single button barge B-4 speed dialing B-4 Time-of-Day Routing B-4 touchscree[...]

  • Page 212

    Index IN-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Services URL 4-15 hunt group 5-9, B-3 log out of hunt groups 5-10 Hypertext Transfer Protoco l See HTTP I icon lock 1-13 padlock 1-13 shield 1-13 idle display configuring 6-7 timeout 4-16 viewing settings 6-7 XML service [...]

  • Page 213

    Index IN-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Locally Significant Certif icate (LSC) 3-12 lock icon 1-13 Logging Display 4-24 log out of hunt groups B-3 Log server 4-27 M MAC address 4-6 malicious caller iden tificatio n (MCID ) 5-11, B-3 manufacturing install ed certi[...]

  • Page 214

    Index IN-9 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 network connect ivity, verifying 9-3 networki ng protocol 802.1X 1-4 BootP 1-4 CDP 1-4 CPPDP 1-4 DHCP 1-4 HTTP 1-4 IP 1-5 RTCP 1-5 RTP 1-5 SCCP 1-6 SIP 1-6 TCP 1-6 TFTP 1-6 TLS 1-6 UDP 1-6 networking protocols, supp orted[...]

  • Page 215

    Index IN-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 privacy 5-12, B-4 Private Line Automated Ringdown ( PLAR) 5-12, B-4 programmable butto ns, description 1-2 programmable lin e keys 5-13, B-4 protected call 1-13 description 1-14 protected calling all calls B-4 description [...]

  • Page 216

    Index IN-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Security Configuration menu (o n Device Configuration menu) about 4-23 options GARP Enabled 4-24 Logging Display 4-24 PC Port Disabled 4-24 Security Mode 4-24 Voice VLAN Enabled 4-24 Web Access Enabled 4-24 Security Conf[...]

  • Page 217

    Index IN-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 submenus on 7-3 status messages 7-3 Status Messages screen 7-3 Status Messages web page 8-2, 8-10 Stream 0 web pa ge 8-10 Stream 1 web pa ge 8-2, 8-10 Stream 2 web pa ge 8-2, 8-10 Stream 3 web pa ge 8-2, 8-10 streaming sta[...]

  • Page 218

    Index IN-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 redial 5-13 ring activity 5-13 services 5-14 Services URL button 5-14 shared line 5-14 silent monitoring 5-14 speed dialing 5-15 Time-of-Day Routing 5-15 touchscreen illumination disabli ng 5-15 transfer 5-15 video mode [...]

  • Page 219

    Index IN-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 documentation for A-2 providing r equired information t o A-1 providing suppo rt to A-1 subscribing to services A-3 V verifying firmware version 7-11 startup process 3-10 Video Capability Enabled 4-19 video mode 5-16, B-4 [...]