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Cisco Systems 7960G manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7960G and 7940G f or Cisco Unif ied CallManager 5.0 (SIP) INCLUDING LICENSE AND W ARRANTY Phone Guide[...]

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    [...]

  • Page 3

    Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are regi stered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countrie s. All other brands, names, or trademarks mentioned in this doc ument or W eb site are the property of their respective owne[...]

  • Page 4

    Phone Screen Icons Call State Incoming call Off-hook On-hook Selected De vice Handset in use Headset in use Speakerphone in use Other Features Speed Dial Message waiting Phone service URL assigned Button Icons Messag es Services or Help Directories Settings Speaker Mute Headset i[...]

  • Page 5

    Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) v Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11 Connecting Yo ur Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Phone Scre en Feat[...]

  • Page 6

    vi OL-8134-01 Making Conference Ca lls 27 Do Not Disturb 28 Advanced Ca ll Handling 29 Speed Dialing 29 Using Caller ID Blocking 30 Blocking Anonymous Calls 30 Using Auto-Complete Number 30 Using Call Waiting 31 Using Call Hold Ringback 31 Using Stutter Message Waiting 31 Using Auto Answer (Intercom) 32 Using a Shared Line 32 URL Dialing 32 Using a[...]

  • Page 7

    Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) vii Understanding Additiona l Configuration Options 43 Troubleshooting You r Phone 44 Viewing Phone Admin istration Da ta 44 Cisco One-Year Limited Hardware Warranty T erms 45 Index 47[...]

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    viii OL-8134-01[...]

  • Page 9

    Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities, or refer to the ta ble below for pointers to commonly used s[...]

  • Page 10

    2 OL-8133-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites ca n be accessed from this[...]

  • Page 11

    Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 3 V aroitus TÄRKEITÄ TURVALLISUUSOHJEIT A Tämä varoitusmerkki merk itsee vaaraa. T ilann e voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit j a tutustu onnettomuuksien [...]

  • Page 12

    4 OL-8133-01 Avvertenza IMPORT ANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incid[...]

  • Page 13

    Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 5 Va r n i n g ! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måst e du vara medveten om farorna med elkretsar och känna [...]

  • Page 14

    6 OL-8133-01 Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma sit uação em que há risco de lesõe s corporais. Antes de trabalhar c om qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de ac[...]

  • Page 15

    Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 7 Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyde r fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før d u begynder arbejde på udstyr , skal du være opmærksom på de involverede risici, der er ved elektr[...]

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    8 OL-8133-01[...]

  • Page 17

    Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 9 War n in g Read the installation instructions be fore you connect the sy stem to its power source. War n in g Ultimate disposal of this product should be handled according to all national laws and regulations. War n in g Do not work on the sy stem or [...]

  • Page 18

    10 OL-8133-01 War n in g T o avoid electric shock, do no t connect safety extra low volt age (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 con nectors. Use caution when connecting cables. Caution Inline power circuits provide curre[...]

  • Page 19

    Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 11 Using External Devices The following information applies when you use exte rnal devices with the Cisco Unified IP Ph one: Cisco recommends the use of good quality external de vices (such as headsets) that are shielded ag ainst unwanted radio frequenc[...]

  • Page 20

    12 OL-8134-01 Connecting Your Phone Y our system administrator w ill likely connect y our new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refe r to the graphic and table below to connect your phone. 1 DC adaptor p ort (DC48V) for phones not provided with inline power 5 Access port (10/100 PC) for connectin[...]

  • Page 21

    Connecting Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 13 Adjusting the Footstand T o change the angle that the ph one base, adjust the footsta nd while pressing the footstand button. Adjusting the Ha ndset Rest Cisco recommends adjusting the handset rest, partic ularly when wall-mounting the phone, [...]

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    14 OL-8134-01 The primary reason that a particular headset woul d be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party o r by both the remote party and you, the Cisco Unified IP Phone user . Some potential humming or buzzing sounds can be caused by a range of o utside [...]

  • Page 23

    An Overview of Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 15 An Overview of Your Phone Y our Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, a llowing you to place and receive phone calls, put cal[...]

  • Page 24

    16 OL-8134-01 Figur e 2 Cisco Unified IP Phone I 7940 G Item Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice message. Accessing V oice Messages, page 38 2 Phone screen Shows phone screen feat ures. Understanding Phone Scre en Features, page 18 3 Model type Indicates your Cisco Unified IP Phone [...]

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    An Overview of Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 17 8 Settings button Opens/closes the Settings menu. Use it to configure features and control phone screen contrast and ring sounds. Using Phone Settings, page 34 Advanced Call Handli ng, page 29 9 Speaker button T oggles the speakerphone on [...]

  • Page 26

    18 OL-8134-01 Understanding Phone Screen Features This is what your main phone screen mi ght look like with an active call: . Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cl oth can contaminate phon e components and cause fa ilure[...]

  • Page 27

    An Overview of Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 19 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Entering and Editing Text If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Directories Settings[...]

  • Page 28

    20 OL-8134-01 Understanding the Help System on Your Phone Y our phone provides an online help system. Hel p topics appear on the phone screen. Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: • Lines—Each corresponds to a directory numb er that others can use to call you. The Cisco Unified I[...]

  • Page 29

    Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 21 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more informations. Placing a Call—Basic Options Here are some easy ways [...]

  • Page 30

    22 OL-8134-01 Placing a Call—Additional Options Y ou can place calls using spec ial features and services th at might be available on your phone. See your system administrator for more i nformation about these additional op tions. Answering a Call Y ou can answer a call by simply lifting the handset, or you can use other options if they a re avai[...]

  • Page 31

    Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 23 Ending a Call T o end a call, simply hang up. Here are some more details. Using Hold and Resume Y ou can hold and resume calls. Tip Engaging the Hold feature typically generates music or a beeping tone. If you want to... Then... Hang up while us[...]

  • Page 32

    24 OL-8134-01 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use mute in conjunction with the handset, speakerp hone, or a headset. Tip • Once you enable mute, your phone remains mute d whether you switch from spea ker to handset to headset. T o cancel Mute, press . Switching Between Multiple[...]

  • Page 33

    Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 25 Transferring Calls T ransfer redirects a connected call. The target is the number to which you wa nt to transfer the call. Tips • Y ou cannot use Tr n s f e r to redirect a call on hold. Press Resume to remove the call from hold and then press[...]

  • Page 34

    26 OL-8134-01 Forwarding All Calls to Another Number Y ou can use Call Forward All to redirect incoming calls from your ph one to another number . Tips • When you enable Call Forw arding, all lines of the phone are forwarded. • Y ou must enter the call forward target number exac tly as you would dial it from your phone. For example, enter an ac[...]

  • Page 35

    Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 27 Making Conference Calls Y our Cisco Unified IP Ph one allows you to conference two additional pa rticipants into one telephone conversation, creating a con ference call. Tips • Calls must be on t he same line befor e you can add them to a conf[...]

  • Page 36

    28 OL-8134-01 Do Not Disturb Y ou can use the Do Not Disturb (DND) feature to block incoming calls on your phon e with a busy tone. Tips • When DND is turned on: – The DND blocking feature applies to all the lines on your phone. – Received calls are not logged to the Missed Calls directory on your phone. • When DND and Call Forward All a re[...]

  • Page 37

    Advanced Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 29 Advanced Call Handling Y ou can configure your phone for a var iety of call preference features. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. If you want to..[...]

  • Page 38

    30 OL-8134-01 Using Caller ID Blocking Use the Caller ID Blocking feature to block your phone number from displaying on ph ones that support caller identifi cation. Blocking Anonymous Calls Y ou can block all incoming anonymo us calls to your phone by setting the Anonymous Ca ll Block feature. Using Auto-Complete Number T o configure your phone to [...]

  • Page 39

    Advanced Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 31 Using Call Waiting Y ou can configure your phone to rin g when a call is on hold while you are on ano ther active call. Using Call Hold Ringback Y ou can configure your phone to ring when a call is on hold when you en d an active call. Using [...]

  • Page 40

    32 OL-8134-01 Using Auto Answer (Intercom) Y ou can configure Auto Answer (Intercom) so you can automatically answer an incoming call on your speaker . Using a Shared Line Y ou might want to use a shared line if you have multiple phones and want one extension number . Note The maximum number of calls that a shar ed l ine supports varies by phone mo[...]

  • Page 41

    Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 33 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a h andset, headset, or speakerphone. Tip Once you enable mute, your phone remains muted whether you switch from spea ker to handset to headset. T o c[...]

  • Page 42

    34 OL-8133-01 Using Phone Settings Y ou can personalize your Cisco Unified IP P hone by adjusting the ring tone and oth er settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates a n in coming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. Tip T ypically , the default[...]

  • Page 43

    Using Call Logs and Directories Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 35 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains records of your missed, pla ced, and recei[...]

  • Page 44

    36 OL-8134-01 Using Corporate Directory Depending on configuration, your phone can provid e a corporate directory , a directory of corporate contacts that is set up and maintain ed by your system administrator . Y ou can use a corporate directory to pl ace calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on a[...]

  • Page 45

    Using Call Logs and Directories Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 37 Using Personal Directory The Personal Directory feature (SIP versi on) allows you to add calls from your Call Logs to your personal calls directory . If you want to... Then... Add a new entry to your pe rsonal directory 1. Press > [...]

  • Page 46

    38 OL-8134-01 Accessing Voice Messages T o access voice messages, use the Messages button . Note Y our company determines the voic e message servic e that your phone sy stem uses. For t he most accurate and detailed information about thi s se rvice, refer to the documentation that came with it. If you want to... Then... Set up and personalize your [...]

  • Page 47

    Customizing Y our Phone on the We b Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 39 Customizing Your Phone on the Web Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your company , including your personal co mputer . Y ou can use your computer to log in to[...]

  • Page 48

    40 OL-8134-01 Configuring Features and Services on the Web The topics in this section describe how to configur e features and services from your User Options web pages after logging in. See the “Accessing Y our User Options W eb Pages” section on page 39. Setting Up Phone Services on the Web Phone services can include special phone features, ne[...]

  • Page 49

    Customizing Y our Phone on the We b Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 41 Add a service to an available programmable phone button 1. Select a device. 2. Click Service URL . Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 3. Choose a ser[...]

  • Page 50

    42 OL-8134-01 Controlling Line Se ttings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding an d line labels. Note • Y ou can set up cal l forwarding (for your prim ary phone line) directly on your phone. See the “Forwarding All Calls to Another Number” section on [...]

  • Page 51

    Understanding Additional Configu ration Options Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 43 Understanding Additional Configuration Options Y our system administrator can configure y our phone to use specific button services, if appropriate. This table provides some configuration options that you mig ht want t[...]

  • Page 52

    44 OL-8134-01 Troubleshooting Your Phone This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Viewing Phone Administration Data Y our system administrator migh t ask you to access administrati on data on your phone for troubleshooting purposes. Symptom Ex[...]

  • Page 53

    Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 45 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period. Y our formal W arranty Statement, includin[...]

  • Page 54

    46 OL-8134-01 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary , depending on the customer locatio n. Cisco reserves the righ[...]

  • Page 55

    Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 47 Index A Anonymous calls, blocking 30 Answer 32 answering calls 22 Auto Answer, using 32 Automatic call completion 30 C Call 31 call activity area, viewing 18 call forwarding 26 configuring from web page 42 Call Hold Ringback 31 call logs erasing 35 viewing and diali[...]

  • Page 56

    48 OL-8134-01 using on phone 35 documentation, accessing 2 E ending a call, options for 23 extension numbers, viewing 18 F Fast Dials using on phone 37 feature buttons directories 16 help 16 messages 17 services 17 settings 17 features, availability of 19 , 20 , 43 footstand adjusting 13 button, identifying 16 forwarding calls, options for 26 H han[...]

  • Page 57

    Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 49 viewing 18 voice message indicator setting for 42 M messages indicator for 38 listening to 38 messages button, description of 17 missed calls, records of 35 multiple calls, handling 24 mute button, description of 17 mute, using 24 N navigation button, description of[...]

  • Page 58

    50 OL-8134-01 settings using 34 settings button, description of 17 shared lines description of 32 softkey buttons description of 17 , 18 labels for 18 speakerphone answering ca lls with 22 button, identifying 17 hanging up with 23 mode, using 33 placing calls with 21 volume 34 speed dial 29 buttons, identifying 16 labels 18 using 22 status data, lo[...]

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  • Page 60

    Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Driv e San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Head quarters Cisco Systems Internat ional BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cis co.com T el: 31 0 20 357 1 000 Fax: 31 0 [...]