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Cisco Systems 6945 manual

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Table of contents for the manual

  • Page 1

    Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express V ersion 8.8 (SCCP) First Published: July 22, 201 1 Last Modified: July 22, 201 1 Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA http://www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 T ext P[...]

  • Page 2

    Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at http:// www .cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relat[...]

  • Page 3

    CONTENTS Overview 1 Physical Description of Cisco Unified IP Phone 6945 1 Phone Screen 3 Phone Connections 4 Footstand 5 Higher V iewing Angle 6 Lower V iewing Angle 6 Adjusting the Handset Rest 7 Operating Y our Phone 9 Soft Key Descriptions 10 Access Services 12 Adjust the Display Contrast 12 Adjust the Ring V olume 12 Answer a Call 12 Auto Answe[...]

  • Page 4

    End a Call 19 Establish/End a Conference Call 19 Hold/Resume a Call 19 Forward All Calls 20 Mute a Call 20 Phone Applications 20 Phone Directory 21 Search for and Dial a Contact 21 Search for and Dial a Contact while on a Call 22 Place a Call 22 Place a MeetMe Conference Call 23 Redial a Number 23 Select the Ringtone 23 Set up a Call Back Notificat[...]

  • Page 5

    CHAPTER 1 Overview This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline model 6945. The Cisco IP Phone 6945 has four lines. • Physical Description of Cisco Unified IP Phone 6945, page 1 Physical Description of Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6945 User Guide for Cisco Unified[...]

  • Page 6

    Description Name Functions as traditional handset and indicates an incoming call (flashing red) or new voice message (steady red). Handset with indicator light 1 Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels. LCD screen 2 [...]

  • Page 7

    Description Name T oggles headset on and off. When the headset is on, the button is lit. Headset button 9 T oggles speaker on and of f. When the speakerphone is on, the button is lit. Speaker button 10 Functions as traditional telephone keypad. Dial pad 1 1 T oggles mute on and off. Mute button 12 Increases or decreases handset, headset, ringer , o[...]

  • Page 8

    Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration. Line text label with icon 2 During a call, displays details for the primary line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings. Primary line details[...]

  • Page 9

    Auxiliary port 6 AC-to-DC power supply (optional) 2 Handset connection 7 AC power cord (optional) 3 Analog headset connection (optional) 8 Network port (10/100 SW) for connecting to the network 4 Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, dependi[...]

  • Page 10

    Higher Viewing Angle Lower Viewing Angle Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express V ersion 8.8 (SCCP) 6 OL-24413-01 Overview Higher Viewing Angle[...]

  • Page 11

    Adjusting the Handset Rest Y ou can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Procedure Step 1 Set the handset aside and pull the square plastic tab from the handset rest. Step 2 Rotate the tab halfway (180 degrees). Step 3 Hold the tab between two fingers, with the small notches (in the c[...]

  • Page 12

    Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express V ersion 8.8 (SCCP) 8 OL-24413-01 Overview Adjusting the Handset Rest[...]

  • Page 13

    CHAPTER 2 Operating Y our Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. In the Cisco Unified Communications Manager Express mode, Cisco IP Phone model 6945 only supports one call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel unde[...]

  • Page 14

    • Phone Directory , page 21 • Place a Call, page 22 • Place a MeetMe Conference Call, page 23 • Redial a Number , page 23 • Select the Ringtone, page 23 • Set up a Call Back Notification, page 24 • Shared Lines, page 24 • Sign In and Out of a Hunt Group , page 25 • Speed Dial, page 25 • T ransfer a Call, page 26 • V iew Phone [...]

  • Page 15

    Function Soft Key Provides caller id details. Details Deletes the selected number . Delete Dials the displayed number . Dial Selects a number and activates the cursor for editing. EditDial Ends the current call. EndCall Exits from the current selection. Exit Forwards all calls. Fwd all Sets call forwarding off. Fwd Off Places an active call on hold[...]

  • Page 16

    Access Services Procedure Step 1 Press the Applications button . Step 2 Select Services . (Use the Navigation bar and button to scroll and select.) Step 3 Highlight the service you want to access. Step 4 Press the Select soft key , or press the Exit soft key to return to the Applications screen. Adjust the Display Contrast The default contrast leve[...]

  • Page 17

    Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Y our system administrator sets up Auto Answer to work either with your speakerphone or headset. Procedure Step 1 Keep the headset button illuminated when the phone is idle. Otherwise, calls ring normally and you must manually answer them. Step 2 T o k[...]

  • Page 18

    Delete a Call Record From Call History Procedure Step 1 Press the Applications button . Step 2 Select Call History . (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or the line that you want to view . Step 4 Highlight the call you want to delete. Step 5 Press the Del Call soft key . (Y ou may need to press the More[...]

  • Page 19

    Step 5 T o view all calls in the Call History screen, press the All Calls soft key . Step 6 Press the Exit soft key to return to the Call History screen. Place a Call from Call History Procedure Step 1 Press the Applications button . Step 2 Select Call History . (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or th[...]

  • Page 20

    V iew Call Record Details Procedure Step 1 Press the Applications button . Step 2 Select Call History . (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or the line that you want to view . Step 4 Select a call record. Step 5 Press the Details soft key . (Y ou may need to press the More soft key first.) Step 6 Press [...]

  • Page 21

    Procedure Step 1 During a call, press the Park soft key , then hang up. For the duration of the call, your phone displays the call park number where the system stored the call. Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number . If you do not retrieve the call within a certain amount of [...]

  • Page 22

    Step 4 Retrieve the call from any other Cisco Unified IP Phone in your network as follows: • Dial the retrieval park-slot extension. • Dial the Directed Call number . Example: If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789. Call Pickup Call Pickup allows you to answer a call that is[...]

  • Page 23

    If your phone supports auto-pickup, you are connected to the call. If the call rings, press the Answer soft key to connect to the call. End a Call • Hang up the handset. • If you are using a headset, press the Headset button or the EndCall soft key . • If you are using a speakerphone, press the Speaker button or the EndCall soft key . Establi[...]

  • Page 24

    If you have a holding call on Line 1 and an active call on Line 2, pressing the Line 1 button makes the Line 1 call active (resumes it from hold) and automatically puts the Line 2 call on hold. Forward All Calls Procedure Step 1 Press the Fwd All soft key . Y ou will hear a confirmation beep. Step 2 Dial the number to which you want to forward all [...]

  • Page 25

    5 Services Phone Directory The Cisco Unified IP Phone 6900 series provide you with access to corporate and personal contacts. Search for and Dial a Contact Procedure Step 1 Press the Contacts button . Step 2 Press 1 to highlight Personal Directory or Press 2 to highlight Corporate Dir ectory . Step 3 Press the Select button. Step 4 For Personal Dir[...]

  • Page 26

    Search for and Dial a Contact while on a Call Procedure Step 1 Press the Contacts button . Step 2 Press the Personal Directory or Corporate Dir ectory soft key . Step 3 Press the Select button. Step 4 For Personal Directory , enter the User ID and PIN. Step 5 Press the Submit soft key or press Cancel to exit. Step 6 For Corporate Directory , select[...]

  • Page 27

    Place a MeetMe Conference Call Procedure Step 1 Obtain a MeetMe conference number from your system administrator Step 2 Distribute the MeetMe conference number to all the participants. Step 3 Go off-hook. Step 4 Press the MeetMe soft key . Step 5 Dial the MeetMe conference number . All other participants can join the meeting by dialing into the Mee[...]

  • Page 28

    Procedure Step 1 Press the Applications button . Step 2 Select Prefer ences . (Use the Navigation bar and button to scroll and select.) Step 3 Select Ringtone . Step 4 If multiline is configured, select a line that you want to change the ringtone. Step 5 Highlight a ringtone. Step 6 Press the Play soft key to play a sample. Step 7 Press the Set sof[...]

  • Page 29

    • When your co-worker has a call on the shared line: ◦ The Shared Line button on your phone appears solid red to indicate that the line is in-use remotely . ◦ Y our co-worker ’ s call displays on your screen (unless your co-worker has Privacy enabled). • If you answer the call: ◦ Y our line button turns green. ◦ Y our co-worker ’ s [...]

  • Page 30

    Set up Speed-Dial Buttons Speed dial allows you to place a call by pressing a line button or selecting a phone display item. Procedure Step 1 Sign in to your User Options W eb pages. Step 2 Select User Options > Device . Step 3 Select a phone from the Name drop-down menu. Step 4 Click Speed Dials . Step 5 In the Speed Dial Settings area, enter a[...]

  • Page 31

    Procedure Step 1 During a call, press the T ransfer button . The call is placed on hold. Step 2 Dial the number to which you want to transfer the call. Step 3 Press the T ransfer button again. Consultative T ransfer Redirects the call after first allowing you to speak to the transfer recipient. Procedure Step 1 During a call, press the T ransfer bu[...]

  • Page 32

    V iew Phone Information Procedure Step 1 Press the Applications button . Step 2 Select Phone Information . (Use the Navigation bar and button to scroll and select.) Step 3 Press the Exit soft key to return to the Applications screen. V oice Messages V oice messages are stored on your voicemail system. Y our company determines the voicemail system y[...]

  • Page 33

    Personalize Y our V oicemail Procedure Step 1 Press the Messages button . Step 2 Follow the voice prompts. T ransfer Call to V oice Mail Procedure Press T rnsVM . Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express V ersion 8.8 (SCCP) OL-24413-01 29 Operating Y our Phone Personalize Y our Voicemail[...]

  • Page 34

    Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express V ersion 8.8 (SCCP) 30 OL-24413-01 Operating Y our Phone T ransfer Call to V oice Mail[...]