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Cisco Systems 4027676 manual

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Table of contents for the manual

  • Page 1

    Cisco Model DPC3212 and EPC3212 VoIP Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  Introduction ............................................................................................................... 10  What's In the Carton? ..........[...]

  • Page 2

    2 Part Number 4021203 R ev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are f or use by qualified servi ce personnel only. To reduce the risk of electric shock, do not perform any serv icing other than that contained in the opera ting instructions, unless you are quali[...]

  • Page 3

    Part Number 4021203 R ev A 3 IMPORTANT SAFETY INS TRUCTIONS Mitteilung für CA TV -T echniker Die in dieser Mitteilung au fgeführten Wartungsanweisungen sind ausschließlich für qu alifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektr ischen Schlags zu reduzi eren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich [...]

  • Page 4

    4 Part Number 4021203 R ev A IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. Do not block any ventilation openings. I nsta ll in accordance with the manufactur [...]

  • Page 5

    Part Number 4021203 R ev A 5 IMPORTANT SAFETY INS TRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power f rom the wall outlet, disconnect the signal inputs. V erify the Pow e r Source fr om the On/Off Power Light When the on/off power light is not illu minated, the apparatus may stil l be connected to th e power sou[...]

  • Page 6

    6 Part Number 4021203 R ev A IMPORTANT SAFETY INSTR UCTIONS ty o determine that this produc t is in p roper operating condition. ing It safety precautions should always be fo llowed to reduce : 1. Do n t use this product near water, for example, near a bath tub, wash b owl, kitchen sin k or laundry a 2. A oid cordless type) during an electrical sto[...]

  • Page 7

    Part Number 4021203 R ev A 7 FCC Compliance FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with th e limits fo r a Class B di gital device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. Thi[...]

  • Page 8

    8 Part Number 4021203 R ev A CE Compliance CE Compliance Declaration of Conformi ty with Regard to t he EU Directive 1999/5/EC (R&TTE Directive) This declarati on is only valid for con figurat ions (combinations of software, firmw are and hardware) supported or provid ed by Cisco Systems for use within the EU. The use of software or firmware no[...]

  • Page 9

    Part Number 4021203 R ev A 9 CE Compliance Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information sect ion of the appropriate product hardware installation gui de, which is availa ble on Cisco.com. The following standards were applied during the assessment of the product a[...]

  • Page 10

    10 Part Number 4021203 R ev A Introduction Introduction Welcome to the exciting world of high-s peed Internet and high-quality digital telephone service. Your new DPC3212 or EPC3212 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets ind ustry standards for high-speed data connectivity along with reliable digital tele phone servic[...]

  • Page 11

    Part Number 4021203 R ev A 11 Introduction  Features Plug and Play operation for easy set up and installation  Provides parental control and advanced firewall technology  Uses an attractive compact design that allows for table or wall-mount placement  Allows automatic software upgrades by your service provider[...]

  • Page 12

    12 Part Number 4021203 R ev A What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton contains the following items: One DPC3212 or EPC3212 VoIP Cable Modem One AC power adapter with p[...]

  • Page 13

    Part Number 4021203 R ev A 13 Front Panel Description Front Panel Description The front panel of your cable modem prov ides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 36 ) for more information on front-panel LED status indicator functions. POWER – Ill[...]

  • Page 14

    14 Part Number 4021203 R ev A Back Panel Description Back Panel Description The following illustration shows the descri ption and function of the back panel components on the DPC3212 and E PC3212. Do not connect your PC to both the Important: ETHERNET and USB ports at the same time. Your modem will not fu nction properly if both the ETHERNET and US[...]

  • Page 15

    Part Number 4021203 R ev A 15 What Are the System Require ments for Inter net Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software require[...]

  • Page 16

    16 Part Number 4021203 R ev A How Do I Subscribe to High-S peed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed I nternet access account, you need to set up an account with your[...]

  • Page 17

    Part Number 4021203 R ev A 17 How Do I Subscribe to High-S peed Internet and Telephone Service? I W ant to Use the Cable M odem for T elephone Service You will also need to set up a telephone a ccount with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer y[...]

  • Page 18

    18 Part Number 4021203 R ev A Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best locati on for your cable mod[...]

  • Page 19

    Part Number 4021203 R ev A 19 How Do I Mount th e Modem on a Wall? ( Optional ) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mo unted horizontally. Before Y ou Begin Before you begin, choose an appropriate mount[...]

  • Page 20

    20 Part Number 4021203 R ev A How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in the following illustration.[...]

  • Page 21

    Part Number 4021203 R ev A 21 How Do I Mount th e Modem on a Wall? ( Optional ) Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. U se the information on this page as a guide for mounting your modem to the wall.[...]

  • Page 22

    22 Part Number 4021203 R ev A What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and soft ware requirements for using your cable modem for telephone service. Number of T elephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone se[...]

  • Page 23

    Part Number 4021203 R ev A 23 How Do I Connect the Cable Mode m for Inter net and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet c onnection with other Internet devices in your home o[...]

  • Page 24

    24 Part Number 4021203 R ev A How Do I Connect the Cable Mode m fo r Inter net and Telephone Service? Connecting the Cable Modem for High-Speed Data and T elephone Service The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a [...]

  • Page 25

    Part Number 4021203 R ev A 25 How Do I Connect the Cable Mode m for Inter net and Telephone Service? 4 Connect your PC to the cable modem us ing either of the following methods.  Ethernet Connection: Locate the yellow Ethernet cable, connect one end of the Ethernet cable to the Ethernet port on your PC, and connect the other end to the yellow ET[...]

  • Page 26

    26 Part Number 4021203 R ev A How Do I Connect the Cable Mode m fo r Inter net and Telephone Service? 7 Plug in and power on your PC and other home network devices. The LINK LED on the cable modem corresponding to the connected devices should be on or blinking. 8 Once the cable modem is online, most Internet devices will have immediate Internet acc[...]

  • Page 27

    Part Number 4021203 R ev A 27 Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple ne tworking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Wind ows-based PCs to connect to t he home network. Important: Due to the inher[...]

  • Page 28

    28 Part Number 4021203 R ev A Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid. 3 Select Install from a list or specific location (A[...]

  • Page 29

    Part Number 4021203 R ev A 29 Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider. Co[...]

  • Page 30

    30 Part Number 4021203 R ev A Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provid er for more info[...]

  • Page 31

    Part Number 4021203 R ev A 31 Frequently Asked Questions Renewing the IP Address on Macintosh Systems 1 Close all open programs. 2 Open your Preferences folder. 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simult aneously press and hold down the Co[...]

  • Page 32

    32 Part Number 4021203 R ev A Frequently Asked Questions Configuring TCP/IP on Windows XP Systems 1 Click Start , and depending on your Start menu setup, choose one of the following options:  If you are using the Windows XP Default Start Menu, select Connect to , choose Show all connections , and then go to step 2.  If you are using the Windo[...]

  • Page 33

    Part Number 4021203 R ev A 33 Frequently Asked Questions 6 Click Yes to restart your computer when th e Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use. 7 Try to access the Internet. If you cannot access the Interne t, go to Having Difficulty? (on page [...]

  • Page 34

    34 Part Number 4021203 R ev A Having Difficulty? Having Difficulty? Common T roubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 36 ), for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet c[...]

  • Page 35

    Part Number 4021203 R ev A 35 Tips for Improved Perfor mance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC cord is properly inserted into an electrical outle[...]

  • Page 36

    36 Part Number 4021203 R ev A Front Panel LED Status In dicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration (AC Power applied) The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibra[...]

  • Page 37

    Part Number 4021203 R ev A 37 Front Panel LED Status In dicator Functio ns Normal Operations (AC Power Applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal O perations [...]

  • Page 38

    38 Part Number 4021203 R ev A Notices Notices T r ademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCS[...]

  • Page 39

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  • Page 40

    Service Provider Video Technology Group 678.277.1000 www.scientificatlanta.com 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see th e Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availa[...]