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Cisco Systems 4027668 manual

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Table of contents for the manual

  • Page 1

    Cisco Mod el DPC30 1 0 and EPC30 1 0 DOCSIS 3. 0 8x4 Cable Modem User Guide In This Docum ent  IMPORTA NT SAFETY INSTRUCTIONS ............................................................... 2  FCC Compliance ......................................................................................................... 7  CE Compliance ..........[...]

  • Page 2

    2 4030802 Rev C IMPORTANT SAF ET Y INSTRUCT IONS IMPORTAN T SAFETY INS TRUCTIO NS Notice to Installers The servicing instruct ions in this notice are for use by qu alified service personnel onl y. To reduce t he risk of elec tric shock, do not pe rform any servic ing other t han t hat cont ained in the oper ating instructions, unless you are qu ali[...]

  • Page 3

    4030802 Rev C 3 IMPORTANT SAF ET Y INSTRUCT IONS Mitteilung für CA TV - T ec hniker Die in d ieser Mit teilu ng aufgef ührten W artungs anweisu ngen sind ausschli eßlich für qual ifiziert es Fachperso nal be stimmt . Um die Gefahr eine s elekt rischen S chlag s zu red u zieren, sollten Sie keine Wartungs arbeit en durchfü hren, di e nicht ausd[...]

  • Page 4

    4 4030802 Rev C IMPORTANT SAF ET Y INSTRUCT IONS IMPORTAN T SAFETY INS TRUCTIO NS 1) Read these instr uctions. 2) Keep t hese instructions. 3) Heed all warnin gs. 4) Follow all instr uction s. 5) Do not use this apparatus n ear water. 6) Clean only with dry c loth. 7) Do not bloc k any ve ntilatio n opening s. Inst all in acc ordanc e with the manu[...]

  • Page 5

    4030802 Rev C 5 IMPORTANT SAF ET Y INSTRUCT IONS Ground the P rod uct WARNING: Av oid ele ctric shock an d fire hazard! If this product co nnects to coax ial cable wiring, be sure th e cable system is grounded ( earthed) . Grounding pr ovides som e protection against voltage surges and built- up static charg es. Protect the Product from Li ghtning [...]

  • Page 6

    6 4030802 Rev C IMPORTANT SAF ET Y INSTRUCT IONS Service W arnin gs WARNING : Avoid electric s hock! Do not open the cov er of this product. Openi ng or removing th e cover m ay expo se you to d angerous vol tages. If you open t he cover , your warranty will be void. This product contains no user- ser viceabl e par ts. Check Pr oduct Safet y Upon c[...]

  • Page 7

    4030802 Rev C 7 FCC Compli ance FCC Compli a nc e United States FCC Compl iance This device ha s been teste d and found to c omply with t he limits for a Class B digit al device , pursuant to part 15 o f the FCC Rul es. These limits are design ed to provide reasonable protection ag ainst such interference in a residential installat ion. This equip [...]

  • Page 8

    8 4030802 Rev C CE Compl iance CE Com plianc e Declarat ion of Conf ormi ty with Regard t o the EU Direct ive 199 9/5/EC (R&TTE Di rectiv e) This declar ation is onl y valid for c onfiguration s (combina tions of softwa re, firmware and hardware) suppo rted or provided by Cis co Systems for use within the EU. The use of software or fi rmware no[...]

  • Page 9

    4030802 Rev C 9 CE Compl iance The foll owing s tandar ds were ap plied d uring the assessme nt of the pr oduct agai nst the requirements of the Directive 1999/5/EC:  EMC: EN 55 022 and E N 55024  EN 61000 -3- 2 an d EN 6100 0 -3-3  Safety: E N 60950 -1 This prod uct co nforms to t he foll owing Eur opean d irec tives: - 2006/95/ EC - 1999[...]

  • Page 10

    10 4030802 Rev C Introducing t he DPC3010 and EPC3010 Intro duci ng the DPC3010 and EPC3010 Welcome to the exciting world of high -speed Inte rnet access. You have ac quired one of the fastest cable m odems available o n the marke t today. Your new Cisco ® Model DPC3010 or Mod el EPC3010 DOCSIS ® 3.0 Cab le Modem of fers high - end performance an[...]

  • Page 11

    4030802 Rev C 11 Introducing t he DPC3010 and EPC3010 Design and Function  Color - coded connectors an d cables for easy instal lation and setup  Features Plug a nd Play operation for easy set up and i nstallation  Uses an attractive compact desig n and a versatile o rientation to lie flat or s tand vertically on a desk top or shelf, or m [...]

  • Page 12

    12 4030802 Rev C What's in the C arton? What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to veri fy that each item is in the carton and t hat each item is u ndamaged. The cart on typ ically contains t he foll owing i tems: One Cisco Model DPC3010 or EPC3010 DOC SIS 3.0 Ca ble Modem On[...]

  • Page 13

    4030802 Rev C 13 Front Panel Descr iption Front Pan el Description The front panel of you r cable modem pr ovides LE D status indicators that indicate how well and at w hat state you r ca ble modem is operating. After t he cable modem is successfully registered on the network, t he POWER and ONLI NE LED statu s indicators illumi nate continuously t[...]

  • Page 14

    14 4030802 Rev C Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3010 and EPC3010 DOCSIS 3.0 cable modems. 1 POWER — Conn ects the cable mo dem to the 12 V DC outpu t of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord t[...]

  • Page 15

    4030802 Rev C 15 What Are the System Requirement s f or Internet Ser vice? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high - speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requireme nts. Not[...]

  • Page 16

    16 4030802 Rev C How Do I Set Up M y High - Speed Internet Access Account? How Do I Set Up My Hig h- Speed Internet Access Account? Before you can use your cable modem, you need to have a high - speed Internet access account. If you do not have a high- speed Internet acce ss account, yo u need to set up an account with your local service provider. [...]

  • Page 17

    4030802 Rev C 17 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My C able M odem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consu lt wit h you r service provider to s elect the best loca tion for you r cable modem. Re[...]

  • Page 18

    18 4030802 Rev C How Do I Mount t he Cable Mo dem on the Wall ? How Do I M oun t the C able M od em on the Wall ? Before Y ou Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be a ble to easily reac[...]

  • Page 19

    4030802 Rev C 19 How Do I Mount the Cable Modem on the W all? Locatio n and Dimen sions of the W all - Mo unting Slot s The fol lowing illustra tio n shows t he locat ion and dimens ions o f the w all - mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall. Important: This graphic[...]

  • Page 20

    20 4030802 Rev C How Do I Mount t he Cable Mo dem on the Wall ? W all M ounting Instru ctions Complete these steps to mount the modem to the wall. 1 Locate the place w here you want to mou nt the m odem to the wall. 2 Hold the modem level again st the wall and at an angle so that the sc rew hole mounting guides ar e facing up and agai nst the wall.[...]

  • Page 21

    4030802 Rev C 21 How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Inte rnet, and you ca n share that Inter net co nne ctio n with other I nternet devices in your home or office. Sharing one connection among many devices is called networking. Connecti ng and [...]

  • Page 22

    22 4030802 Rev C Connecting t he Cable Modem for H igh - Sp eed Data Service Connec ting the Cable Modem for Hig h - Speed Data Service The f ollowing in stallatio n procedure ensures pr oper setup and configuration for t he cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable c[...]

  • Page 23

    4030802 Rev C 23 Connecting t he Cable Modem for H igh - Speed Data Service 5 Locate the AC power adapter provided with your cable modem. Insert t he barrel - shaped DC power connect or (attached by a thin pair of wires to the AC power adapter) into the black POWER connector on the back of the modem . T hen , plug th e AC power cord into an AC outl[...]

  • Page 24

    24 4030802 Rev C Installing USB Driver Install ing USB Driver To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Window s 2000 or Wi ndows XP opera ting system. This sec tion contains instructions for i nstalling the USB d rivers for the c able modem. The USB drivers needed for your cable modem are located[...]

  • Page 25

    4030802 Rev C 25 Installing USB Driver Installing USB Drivers on Windows XP Systems 1 Inser t th e USB C able Mode m Drive r Ins talla tion Di sk into the CD -ROM dr ive of your PC. 2 Wait until the ONL INE LED status indicator o n the front panel of the cable modem illuminates solid green. 3 Select Install f rom a l ist or specifi c locatio n (Adv[...]

  • Page 26

    26 4030802 Rev C Freque ntly Asked Questions Freque ntl y As k e d Ques ti ons Q. How Do I Conf igure TC P/IP P rotocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a commu nications protocol used to access the Inter net. This sect[...]

  • Page 27

    4030802 Rev C 27 Frequently Asked Questions Configuring TCP/IP on Wind ows 2000 Systems 1 Click St art , select Settings , and choose Network an d Dial- up Connection s . 2 Double - click t he Local Area Connection icon in t he Network and Dial - up Conne ctio ns wind ow. 3 Click Propert ies in the Local Area Connection Status window. 4 Click Inter[...]

  • Page 28

    28 4030802 Rev C Frequently Asked Questions 3 Click Advanced in the User Mode window, and then click OK . 4 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/ IP w indow , and t he n click Using DHCP Server . 5 Click Options in the T CP/I P wind ow, and t hen click Active in the TC P/I P Options window. No[...]

  • Page 29

    4030802 Rev C 29 Frequently Asked Questions Renewing the IP Address on Windows NT, 2 000, or XP Systems 1 Click St art , and then c lick Run . The R un wind ow op en s. 2 Type cmd in t he Ope n fie ld and click OK . A window with a command prompt opens. 3 Type ipconfig/releas e at the C:/ prompt and pr ess Enter . The system releases the IP address[...]

  • Page 30

    30 4030802 Rev C Frequently Asked Questions Q. Can I run more than one device on th e modem? A. Yes. If your ser vice provider per mits, a single cable modem can s upport up to 63 Ethernet devices u tilizing user-su pplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer. Another user at your loca ti on can [...]

  • Page 31

    4030802 Rev C 31 Tips for Impr oved Per formance Tips for Impr oved P erfor mance Check an d Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider .  Verify that the plug to your cable modem AC power is properly inserted into an electrica l out let. ?[...]

  • Page 32

    32 4030802 Rev C Front Pane l LED St atus Indicator Functions Front P anel LE D Stat us Indic ator F unctio ns Init ial Power Up, Calibrat ion, and Regi strat ion The foll owing chart illustr ates the sequence of ste ps and the correspond ing appearance of t he cable modem fro nt panel LED status indicators duri ng power- up, calibration, and reg i[...]

  • Page 33

    4030802 Rev C 33 Front Pane l LED St atus Indicator Functions Normal Operation s The following table illustrates the appea ra nce of the cable modem front panel LED status indicators dur ing normal oper ations. Front Panel LED S tatus Indicator s During No rmal Operations Step 9 Front Panel Indica tor Normal Ope rations 1 POWER On 2 DS On 3 US On 4[...]

  • Page 34

    34 4030802 Rev C Front Pane l LED St atus Indicator Functions Special Conditi ons The following table describes the appearance of the cable modem front panel LED status indicators dur ing special cond itions to sho w that you have been den ied network access. Front Panel LED Status Indicator s During Special C onditions Front Panel I ndicator Netwo[...]

  • Page 35

    4030802 Rev C 35 Notices Notices T rademark s Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing o f Cisco's trademarks ca n be found at www.cisco.com/go/trademarks . DOC SIS is a regist ered trademark of Cab le Television Laboratories, Inc. EuroDOCSIS, Eur[...]

  • Page 36

    36 4030802 Rev C For Infor mation For In formati on If Y ou Have Questi ons If you have tec hnical questions, cal l Cisco Services for assistance. Follow t he menu options to speak wi th a service e ngineer.[...]

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    Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678 277 - 1120 800 722 - 2009 www.cisco.com Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . Third party tra[...]