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Brother HS-5000 manual

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Table of contents for the manual

  • Page 1

    English: CS-5xxx User’s Guide, Preliminary (TOC) Please r ead this manua l t ho r o ughly be f o r e using the printe r . B r other Color Printer HS-5000/5300 User ’ s Guide K eep this manual in a co n venient place f or quick and easy r efe r ence at all times.[...]

  • Page 2

    USER’S GUIDE English: CS-5zxx User’s Guide, Preliminary (TOC) SHIPMENT OF TH E PRINTER If for any reason you must ship your Printe r , carefully package the Printer t o a v oid any damage during trans it. It is recommended that you s a ve and us e the original packaging . The Printe r should also be adequate ly insured with the carrie r . W a r[...]

  • Page 3

    English: CS-5xxx User’s Guide, Preliminary (TOC) (For USA & CANA D A On l y) F or technic al and operational assistanc e , please call: In USA 1-800-276-774 6 (outside Cali f o r nia) 714-859-9700 Ext . 32 9 ( within Cali f o r nia) In CANA D A 1-800-853-6660 514-685-6464 (within Montr eal) If y ou h a v e comments or s uggestions, please w r[...]

  • Page 4

    USER’S GUIDE English: CS-5zxx User’s Guide, Preliminary (TOC) UD4653001 Printed in Japa n[...]

  • Page 5

    v English: CS-5xxx User’s Guide, Preliminary (TOC) Color Printer HS-5000/5300 User ’ s Guide (For USA & CANA D A On l y) For technical and operational assistance, please call: In USA 1-800-276-774 6 (outside California) 714-859-9700 Ext. 329 (within California) In CANADA 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or [...]

  • Page 6

    USER’S GUIDE vi English: CS-5zxx User’s Guide, Preliminary (TOC) T rademarks The brother logo is a re gistered t rademark of Brother Indust ries, Ltd. Apple, the Apple Logo, and Macintosh are trademarks, regis tered in the United States and ot her countries, and TrueT ype is a trademark of Apple Computer , Inc. Hewlett P ackard is a registered [...]

  • Page 7

    vii English: CS-5xxx User’s Guide, Preliminary (TOC) T o Use the Print er Safel y Wa r n i n g After you have just used the printer , some inte rnal part s o f the printer are extremely hot. Do not open the inside co ver unnecessarily and nev er touch the shaded parts (Quench Pla ten, Platen, and Print H ead) shown in the following illustration. [...]

  • Page 8

    USER’S GUIDE viii English: CS-5zxx User’s Guide, Preliminary (TOC) T ABLE OF CONTENTS CHAPTER 1 INTRODUCTI ON 1-1 ABOUT THE GU IDEBOOKS 1-1 F I ND I NG OUT HOW TO USE T HE PR I N T ER 1 - 1 A B OUT YO UR P RINTER 1-2 PR I N T ER OVE R V I EW 1 - 2 SYS T EM REQU I REMEN T S 1 - 3 FE A T URES 1 - 3 O P ER A TING AND S T ORAGE ENVI RONMENT 1- 4 PO[...]

  • Page 9

    ix English: CS-5xxx User’s Guide, Preliminary (TOC) D A T A LED 4 - 2 MANUAL LED 4 - 2 ALARM LED 4 - 2 ONL I NE BU T TON 4 - 3 RESET BU T TON 4 - 3 FF/CONT BU T TON 4 - 3 SH I FT + T EST BU T T ON 4 - 4 SH I FT + CLEAN BU T TON 4 - 4 T EST PR I NT MODE 4 - 5 RESET AND HEX DUM P PR I NT MODE 4 - 6 O T HER CON T ROL FE A T URES 4 - 7 CHAPTER 5 OPTI[...]

  • Page 10

    USER’S GUIDE x English: CS-5zxx User’s Guide, Preliminary (TOC) REGUL A TIONS Federal Communications Commission Compliance Notice (For USA Only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against[...]

  • Page 11

    xi English: CS-5xxx User’s Guide, Preliminary (TOC) DECLARATION OF CONFORMITY (EUROPE) We, Brother International Europe Ltd., Brother House, 1 Tame Street, Guide Bridge, Audenshaw, Manchester M34 5JE, UK. declare that this product is in conformity with the following normative documents. Safety: EN 60950, EMC: EN 55022 Class B, EN 50082-1 followin[...]

  • Page 12

    USER’S GUIDE xii English: CS-5zxx User’s Guide, Preliminary (TOC) IMPORTANT (For U.K. only) If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit the same fuse as the original.[...]

  • Page 13

    CHAPTER 1 INTRODUCTION 1–1 English: CS User’s Guide, Chapter 1 Chapter 1 INT R ODUCTION ABOU T THE GUI DEBOOKS Finding Out H o w to Use the Printer Y ou h a ve t w o guidebooks for this printe r . R ead each guidebook in the foll o wing order: 1 . Read the Quick Se tup Guide to set up your pri nter and connect it to your compute r . It also con[...]

  • Page 14

    USER’S GUIDE 1–2 English: HS3 User’s Guide, Chapter 2 ABOU T Y OUR PRINTER Printer Overvi e w Fig. 1-1 Front View Fig. 1-2 Rear View Sheet Feeder Control Panel Output Tray Manual Feed Slot Top Cover Second Sheet Feeder ( HS-5300 only) Power Inlet Parallel Interface Port MIO Slot Paper Guide Ink Reservoir Cover Head Gap Lever (inside) Power Bu[...]

  • Page 15

    CHAPTER 1 INTRODUCTION 1–3 English: CS User’s Guide, Chapter 1 System Requirements Check the follo wing system requirements to s etup and operate the print er: IBM PC or compat ible with 80486 or higher mi croprocessor Parallel interf ace port (T o use ECP mode, please see p.7-8, Q & A.) 4 MB or more of memory (8 MB or more recommended) for[...]

  • Page 16

    USER’S GUIDE 1–4 English: HS3 User’s Guide, Chapter 2 OPER A TING AND S T OR A GE ENVI R ONMENT Please tak e note of the foll o wing information before using t he printe r . P o wer Supp l y Use the printer within th e speci f ied p o wer range. A C p o wer: ±10% of the rated p o wer v ol tage in your distri ct Frequen c y: 50 Hz (22 0 V– [...]

  • Page 17

    CHAPTER 1 INTRODUCTION 1–5 English: CS User’s Guide, Chapter 1 Do not place the printer where it is exposed to direct s unlight. Use a blind or a hea vy curtain to protect the pri nter from direct sunl ight when the printer i s una voidably s et up near a windo w . Do not place the printer near devices that contain magnets or generate magnetic [...]

  • Page 18

    [...]

  • Page 19

    CHAPTER 2 PAPER HANDLING 2–1 English: HS3 User’s Guide, Chapter 2 Chapter 2 P APER HANDLING P APER SPECIFIC A TIONS The printer can handle paper that has the foll o wing s peci f ications. Feeder P aper Size Capacity Manual Feed Paper: A4, Lette r , L e gal, Custom si ze, E n velope: DL, COM-10, C5, T ranspa r encies: A4, Letter (70-229 x 127-3[...]

  • Page 20

    USER’S GUIDE 2–2 English: HS3 User’s Guide, Chapter 2 Do not use ordinary trans parencies designed for phot ocopiers or lase r printers. Use Brother origi nal transparencies whi ch are designed for the HS-5000/ 5300 printers. Before printing on transparencies, the printer needs to adjust its temperature for transparencies. It may take around [...]

  • Page 21

    CHAPTER 2 PAPER HANDLING 2–3 English: HS3 User’s Guide, Chapter 2 Printable Area The fi gure below s hows the physical printable area. Fig. 2-2 Printable Area The default s etting of the t op margi n is 12.7mm for paper and transparencies , and 25.4 m m for en velop es for optimum p rint quality . Howe ver , if a file you want t o print does no[...]

  • Page 22

    USER’S GUIDE 2–4 English: HS3 User’s Guide, Chapter 2 ABOUT B R O THER SPECIAL P APERS About B r other Specia l T ransparencies Be sure to use Brother special transparencies to a v oid jamming problems . The foll o wing transparencies are manu f actured especially for this printe r . Brother special transparencies (letter size) No. HSTRL Brot[...]

  • Page 23

    CHAPTER 2 PAPER HANDLING 2–5 English: HS3 User’s Guide, Chapter 2 SHEET FEEDER The printer has a sheet feeder that can feed plain pape r , e n velopes and transparencies . The HS -5300 has t w o sheet feeders , the second one can feed plain paper onl y . Adjust the head gap f or paper thi c kness. There are 3 positions for the head gap l e ver;[...]

  • Page 24

    USER’S GUIDE 2–6 English: HS3 User’s Guide, Chapter 2 Loading P aper into the Feeder T o load paper into the feeder , follow these steps. 1. Pull the cover of the sheet feeder forw ard. 2. Load paper into the sheet feeder with the printing surface face up. ☛ Caution The feeder can hold up to 200 sheets of 80 g/ m 2 (20 lb .) plain paper . I[...]

  • Page 25

    CHAPTER 2 PAPER HANDLING 2–7 English: HS3 User’s Guide, Chapter 2 3. Move t he paper guide to the paper width. ( ➀ ) 4. Close the cov er of the sheet feeder . ( ➁ ) Fig. 2-5 Moving the Paper Guide and Closing the Feeder ✒ Note If the sheet feeder runs out of paper , the Alarm and Pap e r LEDs blink to alert you to a paper empty error . Y [...]

  • Page 26

    USER’S GUIDE 2–8 English: HS3 User’s Guide, Chapter 2 MAN U AL FEED SL O T The sheet feeder also has a manual feed slot . Y ou can manually load paper sheet by sheet into this slot . Y ou do not need to remove paper from t he sheet feeder when using the manual feed s lot. Refer to “ P aper Source” in Chapter 3 for information about settin[...]

  • Page 27

    CHAPTER 2 PAPER HANDLING 2–9 English: HS3 User’s Guide, Chapter 2 OUTPUT TR A Y The printer ejects paper with the printed sur f ace f ace up into the output tray at the front of th e p r in te r . F oll o w these steps to set th e output tray : 1 . Pull the tray out fro m the bottom o f th e printe r . 2 . Set the Output T ray wire referring to[...]

  • Page 28

    USER’S GUIDE 2–10 English: HS3 User’s Guide, Chapter 2[...]

  • Page 29

    CHAPTER 3 PRINTER DRIVER 3–1 English: HS3 User’s Guide, Chapter 2 Chapter 3 PRINTER DRIVER The HS-5000/5300 printer dr i ver has three se ttings tabs from which you can select your printing settings for optimum print qualit y . The three tabs are for P ape r , Quality/Color an d Co ntrol/Maintenance. Y ou can use this pri nter with all you r W [...]

  • Page 30

    USER’S GUIDE 3–2 English: HS3 User’s Guide, Chapter 2 P APER This tab all o ws you to specify the paper s ize, type of print media, page ori entation, paper source, copy control, page order and scaling. Media Selection Select the media to pr in t o n in the P aper Size sectio n . Th e printer chang es th e w ay it places dots depending on the[...]

  • Page 31

    CHAPTER 3 PRINTER DRIVER 3–3 English: HS3 User’s Guide, Chapter 2 P aper Source If your paper has dif ficulty feeding from the s heet feeder we recommend using the Manual paper f eed method. W hen using this method, you ha ve to l oad paper sheet by sheet. When Dual is s elected (HS-5300 only), t he printer feeds paper from Feeder 1 f irst and [...]

  • Page 32

    USER’S GUIDE 3–4 English: HS3 User’s Guide, Chapter 2 Q U ALITY AND COLOR This tab all o ws you to set up print qualit y , media, color and document type you w ant to print. Quality Normal 300 x 300 dpi. Recommended mode for ordinary pri ntouts. Good print qu a lity with reasonable p rint speed . This mo de is the default settin g . Fine 600 [...]

  • Page 33

    CHAPTER 3 PRINTER DRIVER 3–5 English: HS3 User’s Guide, Chapter 2 Color Control Color Mat c hing T o get an accurate color matched output between the monitor and printer , the color data should be adj usted for this pri nter before printing. When you are using a soft ware appli cation which has i ts o wn color matching engine, turn th is settin[...]

  • Page 34

    USER’S GUIDE 3–6 English: HS3 User’s Guide, Chapter 2 CONT R OL AND MAINTENANCE This tab all o ws you to control other pri nter menus such as, Mai ntenance, Color Adjustment and P o wer S a ve. Sh o w Printer Status The number of printed pa1axges and the s tatus of the print er w ould be sh o wn in this mode, when using the paralle l port. T [...]

  • Page 35

    CHAPTER 3 PRINTER DRIVER 3–7 English: HS3 User’s Guide, Chapter 2 P o wer Save M ode The printer go e s in to power sa ve m o d e automatically when the printer has n o t recei ved any data or there has not been an y key operation for a specif ied time. There are two po wer sa ve modes: Mode 1 In this mode, the printer keeps the minimum tempera[...]

  • Page 36

    [...]

  • Page 37

    CHAPTER 4 CONTROL PANEL 4–1 English: CS3 User’s Guide, Chapter 4 Chapter 4 CONT R OL P ANEL LEDS AND BUT T ONS Alarm Manual Data Ready Power Filter Ink Paper FF/Cont Reset On Line Test Clean Shift Fig. 4-1 LEDs and Buttons on the Control Panel P o w e r L E D Th e P o w e r LED indicates wheth er th e printer is turned ON o r OF F . LED Printer[...]

  • Page 38

    USER’S GUIDE 4–2 English: CS3 User’s Guide, Chapter 4 Data LED The Data LED indicat es the current stat us of the print data process. LED Printer status Off ❍ The pri nter has no print data . Blinki ng ❍↔● The printer is recei ving data from the computer or the printer is proces sing data in memory . On ● Print data remains in th e [...]

  • Page 39

    CHAPTER 4 CONTROL PANEL 4–3 English: CS3 User’s Guide, Chapter 4 Online Button The Online button alternately turns th e printer on-lin e and off-line. If you press thi s b utton during print ing, the printer i mmediately s tops printi ng and ejects the paper . Pressing this b utton again prints the rest of the print data. If you want t o cancel[...]

  • Page 40

    USER’S GUIDE 4–4 English: CS3 User’s Guide, Chapter 4 Shift + T est Button Set the printer to o ff-line by pushing th e Online Button first. Pressing th e T est button while holding do wn the Shift button starts the test print. Check t he printed tes t page and if you f ind any printing problems , perform the print head cleaning as described [...]

  • Page 41

    CHAPTER 4 CONTROL PANEL 4–5 English: CS3 User’s Guide, Chapter 4 T est Print Mode The printer h a s th e following test print mo d es. 1. K eep the Online button depressed u ntil all four LEDs ligh t. Then, release the button. The printer enters test p r in t mode. The Alarm LED blinks to indicate that the first choice, Print Config, is selecte[...]

  • Page 42

    USER’S GUIDE 4–6 English: CS3 User’s Guide, Chapter 4 Reset and He x Dump print mode The printer has the foll owi ng Reset and He x Dump print modes. 1. K eep the FF/Cont button depressed un til all fo ur LEDs light. Then, release the button. The printer enters th e reset/h ex dump mod e. The Alarm LED blinks to indicate that the first choice[...]

  • Page 43

    CHAPTER 4 CONTROL PANEL 4–7 English: CS3 User’s Guide, Chapter 4 Other Contro l Features P ower Save Mode The printer go e s in to power sa ve m o d e automatically when the printer has n o t recei ved any data or there has not been an y switch panel key operation for a specified time. There are two po wer sa ve modes. Mode 1 In this mode, the [...]

  • Page 44

    [...]

  • Page 45

    CHAPTER 5 OPTIONS 5–1 English: HS3 User’s Guide, Chapter 5 Chapter 5 OPTIONS MODULAR I/O CARD This printer has a modular input/output (MIO) inter f ace slot on the rear panel. This slot all o ws you to ins tall a commercial MIO-compatible sharing/ net w ork card. F or more information about MIO cards, cons ult the dealer where you purchas ed th[...]

  • Page 46

    USER’S GUIDE 5–2 English: HS3 User’s Guide, Chapter 5 MEMO R Y EX P ANSION Both of the the HS-5000 and HS -5300 h a ve 24Mbytes, 8Mbyt es on the board and 16Mbytes in the one of the memro y e xpansion slot s. There are 2 slot s for optional memory and the memory can be e xpanded up to a t otal of 72 Mbytes. Y ou need to install commercially a[...]

  • Page 47

    CHAPTER 5 OPTIONS 5–3 English: HS3 User’s Guide, Chapter 5 Installation of SIMMs When you install S IMMs, follo w these steps : 1. T urn off the printer and unpl ug the po wer cord from the wall socket. ✒ Note Be sure to turn the p rinter off before installing or rem oving the SIMMs. 2. Rem ove the five marked scre ws holding the main control[...]

  • Page 48

    USER’S GUIDE 5–4 English: HS3 User’s Guide, Chapter 5 4. Install as many SIMMs as you need. • Set the SIMM into the slot at an angle. • Push the top o f the SIMM gently tow ards the vertical until it click s into place. ✒ Notes When installing SIMMs, be sure to install th em in the or d er slot 1 then slo t 2. When you install dif feren[...]

  • Page 49

    CHAPTER 5 OPTIONS 5–5 English: HS3 User’s Guide, Chapter 5 BR-SCRIPT 2 R OM BR-3000C The BR-Scri pt 2 R OM board provides a Post Scri pt L e vel 2 la nguage emulation. Installi ng this R OM board in your print er all o ws your print er to print Post Script data. W ith a BR-Script 2 R OM board installed, the autom atic emulation switchin g funct[...]

  • Page 50

    [...]

  • Page 51

    CHAPTER 6 MAINTENANCE 6–1 English: HS3 User’s Guide, Chapter 6 Chapter 6 MAINTENANCE REPL A CIN G THE MAINTENANCE P APER CASSETTE The maintenance paper is us ed to wipe ink from the print head . This operati on will be done automatically as necessar y . W hen the maintenance paper runs out, the Alarm and Filter(Manual) LEDs blink once e very 5 [...]

  • Page 52

    USER’S GUIDE 6–2 English: HS3 User’s Guide, Chapter 6 Replacing the maintenance paper cassett e 1. Remo ve the f irst sheet feeder from the printer . 2. Pull the maintenance paper cassette out of the printer . ( If you replace the maintenance paper and casse tte together , skip steps 3 - 9. ) Fig. 6-2 Remove the maintenance paper cassette ✒[...]

  • Page 53

    CHAPTER 6 MAINTENANCE 6–3 English: HS3 User’s Guide, Chapter 6 4. Remove the geared wh eel with the old mainten a n ce p aper roll from the cassette. 2 1 Figure 6-4 Remove the geared wheel 5. Pull the wheel out from the old mainteance paper roll. Figure 6-5 Pull the wheel out 6. Peel the seal from a new maintenance paper roll. Fig. 6-6Remove th[...]

  • Page 54

    USER’S GUIDE 6–4 English: HS3 User’s Guide, Chapter 6 7. Insert the geared wheel i nto the cardboard core center , ensuring that the cutouts in the cardboard core cent er locates onto t he pegs on the geared wheel. Fig. 6-7 Insert geared wheel into the cardboard core 8 Set the new maintenance paper roll with th e wheel into the cassette. 2 1 [...]

  • Page 55

    CHAPTER 6 MAINTENANCE 6–5 English: HS3 User’s Guide, Chapter 6 9. Close the cassette. Fig. 6-9 Replace shaft into the maintenance cassette 10. T urn the paper roll shaft on the ri ght hand side of the cass ette and ensure t hat the maintena n ce paper insid e th e cassette correctly moves in th e d irection of the arrow as sho wn. Fig. 6-10 Tur[...]

  • Page 56

    USER’S GUIDE 6–6 English: HS3 User’s Guide, Chapter 6 11. Insert the main ten a n ce cassette in to the printer an d push it into the p rinter until it clicks into p lace and the Alarm and Filter LEDs turn of f. Figure 6-11 Insert the Maintenance cassette ✒ Note The life of a maintenance cassette is 5 paper rolls. Replace the cassette with [...]

  • Page 57

    CHAPTER 6 MAINTENANCE 6–7 English: HS3 User’s Guide, Chapter 6 ADDING INK The e xpected ink life is 460 pages at 5% co verage on letter paper for each ink cartridge ( 3 blocks of ink ). The printer has ink reser v oirs for each color and each reser v oir can hold 10 blocks of ink . Y ou can see the amount of ink remaini ng through the ink rese [...]

  • Page 58

    USER’S GUIDE 6–8 English: HS3 User’s Guide, Chapter 6 3. Hold the side of the ink holder and place the ink holder onto the top of the ink reservoir . Be sure to add the correct color ink cartridge to the correct reserv oir . The ink holders are k eyed to pre vent incorrect inserti on of the ink holder . Do not force the ink holder i nto the t[...]

  • Page 59

    CHAPTER 6 MAINTENANCE 6–9 English: HS3 User’s Guide, Chapter 6 CLEANIN G THE PRINTER INTERI OR The foll o wing clean ing kit is sup p lied with the pr in te r . Fig. 6-15 Cleaning Kit Clean the printe r interior when the platen or rol lers are st ained by ink due to some problem such as a paper j am. Y ou will need to clean out the spilt ink an[...]

  • Page 60

    USER’S GUIDE 6–10 English: HS3 User’s Guide, Chapter 6 (3. Open the inside cover .) Fig. 6-17 Opening the inside cover 2 4. Dampen the cleaning st ick or wipers with t he IP A(Isopropyl Alcohol, concentration is 90% or higher) or Denatured Alcohol. 5. Mov e the print head to the right by hand until you can see the part of the platen and rolle[...]

  • Page 61

    CHAPTER 6 MAINTENANCE 6–11 English: HS3 User’s Guide, Chapter 6 6. W ipe u p the spilt ink in the printer in terio r with a cleaning stick or wiper in the shaded area in the fi gure below . Fig. 6-19 Wiping up the ink 7. Remo ve any small pieces of paper remaining in the printer interior . Figure 6-20 Remove small pieces of paper[...]

  • Page 62

    USER’S GUIDE 6–12 English: HS3 User’s Guide, Chapter 6 8. T o clean the rollers, wipe them with a cleaning stick. The rollers can be freed from the printer for cleaning by pul ling the holders t ow ard you. Figure 6-21 Cleaning the rollers Wa r n i n g NEVER touch th e interior of the printer with out waiting 30 minu tes after power off befor[...]

  • Page 63

    CHAPTER 6 MAINTENANCE 6–13 English: HS3 User’s Guide, Chapter 6 RE- P A CKIN G THE PRINTER ! Caution When e ver you trans port the printe r , use t he packing materials which are provided with your print e r . Also, foll o w t he steps bel o w to re-pack t he printe r , or the printer may be damaged. Be f ore Re- P a c king the print er Before [...]

  • Page 64

    USER’S GUIDE 6–14 English: HS3 User’s Guide, Chapter 6 Re-pac king the printer 1. Pull the mainten a n ce cassette out of th e p rinter . Figure 6-23 Remove the maintenance cassette 2. T urn off the po wer button and unplug t he printer from the A C outle t. 3. W ait at least 30 m in u tes for the printer to co ol down. After that, pack the p[...]

  • Page 65

    CHAPTER 7 TROUBLESHOOTING 7–1 English: HS3 User’s Guide, Chapter 7 Chapter 7 T R OUBLESHO O TING ALARM INDIC A TI ONS A T A GLANCE Operator Calls If a recoverable error occurs, the printer indicates an ‘operator call ’ by blinking the Alarm LED and any of the foll o wing LEDs . Clear the error as des cribed bel o w and press the FF/Cont b u[...]

  • Page 66

    USER’S GUIDE 7–2 English: HS3 User’s Guide, Chapter 7 Service Calls If an unrecoverable error occurs, the printer indicates the need for a service call by lighting all the LEDs and then th e following combination o f LEDs alternately: Service Call Alarm Manual Data Read y P ower Main R OM error ● ❍ ❍❍❍ Main RAM error ❍ ● ❍❍?[...]

  • Page 67

    CHAPTER 7 TROUBLESHOOTING 7–3 English: HS3 User’s Guide, Chapter 7 Print Quality P r o b lems ✒ Note Press the b ut tons gentl y . R elease the t w o b utt ons immediatel y after pressing t he T est b utton an d the D A T A LED will start to blink. If it d oes not, the b utto ns were held d o wn for too long and you will need to start the tes[...]

  • Page 68

    USER’S GUIDE 7–4 English: HS3 User’s Guide, Chapter 7 P APER J AMS Before you can clear a paper jam erro r , you need t o f ind the location of the paper jam. Locate the posi tion referring to the foll o wing f igure . The bel o w f i gure is the route of madia going t hrough the printe r . Fig. 7-3 Route of paper in the printer After locatin[...]

  • Page 69

    CHAPTER 7 TROUBLESHOOTING 7–5 English: HS3 User’s Guide, Chapter 7 ❏ Paper Jam in the Sheet F eeder If a paper jam has occurred inside the sheet feeder , open the feeder to pull the jammed paper upward out of the feeder; then close the sheet feeder . Also, open the top cover and check that a torn piece of paper is not left inside the printer [...]

  • Page 70

    USER’S GUIDE 7–6 English: HS3 User’s Guide, Chapter 7 ❏ Paper Jam at the O ut put T ray Remov e all pri ntouts in t he output tray and pull the jammed paper out from t he printer gently . Do not pull the paper hard to a void tearing the jammed paper inside the p r in ter . Fig. 7-7 Paper Jam at the Paper Output Tray If the jammed paper cann[...]

  • Page 71

    CHAPTER 7 TROUBLESHOOTING 7–7 English: HS3 User’s Guide, Chapter 7 ❏ Paper Jam inside the printer If a torn piece of paper remains inside the printer , first turn the printer of f and unplug the po wer cord from the po wer outlet. W ait for 30 minutes before attempting to remove the paper because some parts inside the printer are extremely ho[...]

  • Page 72

    USER’S GUIDE 7–8 English: HS3 User’s Guide, Chapter 7 Q & A This sect ion contains ques tions and ans wers for usi ng your printe r . If you h a v e encountered a problem, f ind the ques tion relat ing to your problem and ta k e the steps recommended to correct the problem. Setting Up the Printe r Ha r d ware Question Recommendat ion The [...]

  • Page 73

    CHAPTER 7 TROUBLESHOOTING 7–9 English: HS3 User’s Guide, Chapter 7 Setting Up the Printe r f or DOS Question Recommendat ion I cannot print from my application s oftware. Check if the DOS applicatio n software interface settings match that of your printe r: for example, i f you are using a parall el printer cabl e, you would most lik ely set yo[...]

  • Page 74

    USER’S GUIDE 7–10 English: HS3 User’s Guide, Chapter 7 P aper Handling Question Recommendat ion The printer does not l oad paper . Check to see if the “Paper Empty” message appears on your computer screen or t he Alarm and Pape r LEDs are blinking on the printer control panel. If so, the s heet feeder may be out of paper or not properly i[...]

  • Page 75

    CHAPTER 7 TROUBLESHOOTING 7–11 English: HS3 User’s Guide, Chapter 7 Printing Question Recommendat ion The printer pr in ts u nexpectedly or it prints g arb age. Reset t he printer by pressi ng the Reset button after turning the p rinter off-line. Make sure your applicat ion softw are is correctl y set up to use this p r in ter an d check the pr[...]

  • Page 76

    USER’S GUIDE 7–12 English: HS3 User’s Guide, Chapter 7 Print Quality Question Recommendat ion Printouts are too dark or light . Y ou can adjust the bri ghtness i n Custom s etting of your printer dri ver . Refer to the printer dri ver HELP . The printouts are not solid. After set ting the print er of fline by pushing the Online Button once, e[...]

  • Page 77

    CHAPTER 7 TROUBLESHOOTING 7–13 English: HS3 User’s Guide, Chapter 7 Printouts are stained with i nk. Y ou may ha ve used t his printer i n an en vironment that is out of the specified range. R efer to “Operating and Storage En vironment” in C hapter 1. Y ou may hav e fed crumpled paper , curled paper or folded paper . Y ou need to replace t[...]

  • Page 78

    USER’S GUIDE 8–14 English: HS3 User’s Guide, Chapter 7 Chapter 8 Appendix PRINTER SPECIFIC A TIONS Printing Print Method Piezo Electronic Hot Melt Ink Jet Head nozzle 512 nozzles (128 nozzles / color) Resolut ion 300 and 600 dots/ inch Print Quality Fine / No rm al m ode Print Speed Up to 4 pages /minute (when loading l ette r -size paper fro[...]

  • Page 79

    INDEX 9-1 English: HS3 User’s Guide,INDEX Electrical and Mechanical Po wer Source U.S.A. and Canada: A C 110 to 120 V , 60 Hz Europe and Australi a: A C 220 to 240 V , 50 Hz Po wer Consumpti on Printing: 170W or les s Stand-by/P ower S a ve 1: 100W or less Po wer Sa ve 2: 20 W or less (without optiona l card / R OM / SIMM installed ) W arming up [...]

  • Page 80

    USER’S GUIDE 8–16 English: HS3 User’s Guide, Chapter 7 P ARALLEL INTER F A CE SPECIFI C A TI ONS Inter f ace Connector Printer S ide : Amphenol FC N-685J036-L/X or equ i v al ent An IEEE-1284 compliant shiel ded cable should be used t o enable all the function s of th e bi-directional interface. Pin Ass ignment Pin No. Signal Directio n Pin N[...]

  • Page 81

    INDEX 9-1 English: HS3 User’s Guide,INDEX RESIDENT FONTS Intelli f ont Compatible F onts: Mic r o soft ® W indows ® 3.1 / 95 / 98 T rue T ype™ Compat ible F onts: Alaska, Extrabold Antique Oakland, Oblique, B old Brougham, Oblique, B old, BoldOblique Cl e vel and Condensed Connecticut Guatemal a Antique, Italic, Bold , Bo ldItalic Letter Goth[...]

  • Page 82

    USER’S GUIDE 8–18 English: HS3 User’s Guide, Chapter 7 SYMBOL SETS/CHAR A CTER SETS ISO14 JIS ASC II ISO57 Chinese ISO11 Swedis h HP Spanish ISO17 Spanish ISO10 Swedis h ISO16 Portugues e Roman 8 ISO Latin 1 (ECMA-94) ISO84 Portugues e ISO85 Spanish PC-8 PC-8 D/N PC-8 T urkish PC-850 PC-852 ISO60 Norw e gian 1 ISO61 Norw e gian 2 ISO25 French[...]

  • Page 83

    INDEX 9-1 English: HS3 User’s Guide,INDEX Chapter 9 INDEX —A— Alarm LED, 4–2, 7–1 —B— BR-Scri pt 2 R OM Board, 5-5 —C— character set, 8–5 Clean button, 4–4,7-3 cleaning kit, 6–9 Cleaning the printer, 6–9 Color Adjustment, 3–7 Color Matching, 1–3, 3–5 Control Panel, 1–2, 4–1 Custom S etting, 3-5, 7-12 —D— Data[...]

  • Page 84

    USER’S GUIDE 9-2 English: HS3 User’s Guide, Chapter 7 —P— Page Order, 3–3 paper empty, 7–1 Guide, 1–2 jam, 7–1, 7–4 release lever, 7–5 size, 2–1 thickness, 2–5 parallel interface, 8-3 pin assignment, 8–3 port, 1–2 Power Button, 1–2 Power Inlet, 1–2 Power LED, 4–1 Power Save Mode, 1–3, 3–7, 4–7 ppm, 1–3 prin[...]