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Blackberry version 5.2 manual

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Table of contents for the manual

  • Page 1

    BlackBerry Mobile Voice System Version: 5.2 Release Notes[...]

  • Page 2

    SWD-1944926-0629091605-001[...]

  • Page 3

    Contents 1 Functional changes ........................................................................................................................................... 2 2 Using the Cisco Options Package (COP) file ...................................................................................................... 4 Install the COP file for the[...]

  • Page 4

    Functional changes 1 The following table lists the functional changes for BlackBerry Mobile Voice System 5.2. Item Description Call forwarding If the BlackBerry MVS administrator enables call forwarding, a BlackBerry MVS user can forward incoming BlackBerry MVS calls to an internal extension or an external phone. This feature is not available if yo[...]

  • Page 5

    Item Description Support for Cisco Unified Communications Manager 8.6.2 BlackBerry MVS supports routing calls through the Cisco Unified Communications Manager 8.6.2. Support for BlackBerry 7.1 BlackBerry MVS now supports BlackBerry 7.1 for the following smartphones: • BlackBerry Curve 9350 • BlackBerry Curve 9360 • BlackBerry Curve 9380 • B[...]

  • Page 6

    Using the Cisco Options Package (COP) file 2 The BlackBerry Mobile Voice System COP file is a phone definition file from Cisco that provides native support for BlackBerry MVS devices in the Cisco Unified Communications Manager environment. The BlackBerry MVS is only supported when the BlackBerry MVS COP file is installed. Installing the COP file re[...]

  • Page 7

    10. In the User Password field, enter the password for the SFTP server. 11. In the Transfer Protocol list, select SFTP . 12. Click Next . 13. In the Options/Upgrades list, select the digitally-signed BlackBerry MVS COP file. 14. Click Next . 15. Verify the MD5 hash value for the digitally-signed BlackBerry MVS COP file against the Cisco website. 16[...]

  • Page 8

    • Set the Maximum Number of Calls field to 4. • Set the Busy Trigger field to 3. 15. Click Save . 16. Open the .csv file that you created in step 8 and delete all BlackBerry MVS users who will not use Voice over Wi- Fi. Make sure that you keep the following columns in the file: • Device Name • Description • Device Pool • CSS • Locatio[...]

  • Page 9

    25. Navigate to Bulk Administration > Upload/Download files and import the .csv file that you saved in step 17. Set the following parameters: • Target = Phones • Transaction Type = Insert Phone - Specific Details 26. Click Save . 27. Navigate to Bulk Administration > Phones > Insert Phones . 28. In the Insert Phones section, click the [...]

  • Page 10

    Upgrading the BlackBerry MVS software 3 You must upgrade the BlackBerry Mobile Voice System server software before you upgrade the BlackBerry MVS Client on the users' BlackBerry devices. To upgrade the BlackBerry MVS software, you must perform the following tasks: • Upgrade the BlackBerry MVS. During the upgrade you should perform a database[...]

  • Page 11

    • MVS Data Manager : The MVS Data Manager communicates with the BlackBerry Configuration Database to store and retrieve data for all BlackBerry MVS services except the MVS Console. • MVS Witness Server : In a high availability BlackBerry MVS installation, the MVS Witness Server relays BlackBerry MVS component health information between MVS Sess[...]

  • Page 12

    • In the MVS Data Manager TCP Port field, type the port number that the MVS Data Manager listens on for messages from the MVS Session Manager. The default port number is 17631. • In the Java Management Extensions TCP Port field, type a port number that the MVS Session Manager uses for internal communication. The default port number is 17602. ?[...]

  • Page 13

    Configure a communication password 4 The BlackBerry Enterprise Server encrypts data traffic between multiple BlackBerry Enterprise Server components using a communication password. If your organization uses the default communication password, you do not need to configure a communication password between the BlackBerry MVS and the BlackBerry Enterpr[...]

  • Page 14

    Fixed issues 5 BlackBerry MVS Server This section lists the issues that were fixed for the BlackBerry MVS Server. Item Description DT3528538 If an administrator created a class of service and selected the Restrict calls to use only the BlackBerry MVS Line and any of the options that turn off MVS Only calling, when the administrator assigned the cla[...]

  • Page 15

    Item Description DT3844679 In this scenario in the user's class of service, the Device can use the no data coverage number to make calls when the network is experiencing congestion option was enabled and the Restrict calls to use only the BlackBerry MVS Line option was disabled. When the user pressed Join Now to join a conference call and the [...]

  • Page 16

    Known issues 6 The BlackBerry Mobile Voice System does not support BlackBerry devices that operate on iDEN networks. Users must have BlackBerry Device Software 5.0 or later and must be associated with a Cisco Unified Communications Manager 7.1 or later PBX before they can add participants to an active call. The call forwarding feature is not suppor[...]

  • Page 17

    Item Description DT1100305 When the BlackBerry MVS is configured to route calls through a SIP gateway, when a user places another user on hold, the user on hold does not hear music on hold, if music on hold is configured. Impact : Users do not hear music on hold. Workaround : None. DT1062165 When viewing a standard or custom report with the CDR Vie[...]

  • Page 18

    Item Description Impact : There is no visual indication that call forwarding is configured even though call forwarding is configured correctly. Workaround : Turn the device radios off and then turn them on again. DT2405904 When a users make Voice over Mobile calls, they might hear a loud DTMF tone when the calls are being connected. Impact : Users [...]

  • Page 19

    Item Description Impact : Users lose calls. Workaround : The user can make the call again. DT1425998 If a user uses Voice over Wi-Fi to make a call to a conference bridge, and then moves the call to Voice over Mobile, the user loses audio. Impact : Users lose audio. Workaround : Place the call on hold and then resume the call. DT1276626 When calls [...]

  • Page 20

    Item Description DT859517 When a user makes a call using Voice over Mobile , the call connects but the user does not hear the beginning of the conversation. Impact : The user does not hear the first few seconds of a conversation. Workaround : None. Release Notes BlackBerry MVS Client 18[...]

  • Page 21

    Legal notice 7 ©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Cisco is a trademark of Cisco Systems, Inc. GSM is a trademark of the GSM[...]

  • Page 22

    REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPT[...]

  • Page 23

    The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Research In Motion Limited 295 [...]