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Blackberry SWD-1000192-0414013325-001 manual

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Table of contents for the manual

  • Page 1

    BlackBerry Mobile Voice System Version: 5.0 | Service Pack: 2 Planning Guide[...]

  • Page 2

    SWD-1000192-0414013325-001[...]

  • Page 3

    Contents 1 Overview ........................................................................................................................................................... 2 2 Requirements ................................................................................................................................................... 3 System [...]

  • Page 4

    Overview 1 The BlackBerry® Mobile Voice System integrates your organization's PBX phone system with the BlackBerry® Enterprise Server to extend desk phone features to BlackBerry devices. The BlackBerry MVS is designed to do the following: • Integrate with the phone application on BlackBerry devices so that users can make calls from and rec[...]

  • Page 5

    Requirements 2 System requirements: BlackBerry MVS Item Requirement hardware • two Intel® Xeon® 2.0 GHz processors • 4 GB RAM • two drives that are configured as RAID 1 or better For a computer that is running only the MVS Console, you require only one 2.0 GHz processor, and 2GB RAM. operating system Any of the following operating systems: [...]

  • Page 6

    Item Requirement • BlackBerry® Pearl™ 8220 smartphone • BlackBerry® Curve™ 8300 smartphone • BlackBerry® Curve™ 8310 smartphone • BlackBerry® Curve™ 8320 smartphone • BlackBerry® Curve™ 8330 smartphone • BlackBerry® Curve™ 8520 smartphone • BlackBerry® Curve™ 8530 smartphone • BlackBerry® 8700 Series • BlackB[...]

  • Page 7

    Item Requirement • caller ID virtual environment (if applicable) Any of the following virtual environment software: • VMware® ESX® Server 3.5.0 • VMware ESX Server 4. x PDF file viewer Adobe® Reader® 5.0 or later System requirements: Telephony environment Item Requirement DTMF Your organization's telephony environment must be able to[...]

  • Page 8

    Item Requirement • In the class of service, make sure that you choose BlackBerry Smartphone > PBX for users that you want to use BlackBerry device–initiated calling. You must verify that a call that arrives at the DID/DDI number prompts the telephony environment to send a SIP invitation to the BlackBerry MVS over the telephony connector that[...]

  • Page 9

    Item Requirement • one that removes an NDD number from phone numbers that are dialed from devices if the BlackBerry MVS user is in the same geographic location as the PBX. The PBX should be configured to manage calls from devices if the user types (519) 555-0100 or (1) (519) 555-0100. • one for regions or countries that your organization's[...]

  • Page 10

    Planning your organization's Wi-Fi infrastructure 3 If your organization plans to use Wi-Fi® enabled BlackBerry® devices for making and taking BlackBerry® Mobile Voice System calls, you must make sure that your Wi-Fi infrastructure can support Voice over Wi-Fi calls. During the planning process, you should collaborate with your organization[...]

  • Page 11

    For more information about planning your organization's Wi-Fi infrastructure, visit http://na.blackberry.com/eng/ ataglance/networks to see the Considerations for Planning and Deploying a Wireless LAN document. Planning Guide Best practice: Planning your organization's Wi-Fi infrastructure 9[...]

  • Page 12

    Planning a BlackBerry MVS installation 4 You can install the MVS Console and MVS Session Manager on the computer that hosts the BlackBerry® Enterprise Server or on a separate computer. During the first BlackBerry® Mobile Voice System installation process, you must install both BlackBerry MVS components and provide the IP address, name and port nu[...]

  • Page 13

    • You can install multiple MVS Session Manager instances with a BlackBerry Configuration Database if you configure the MVS Session Manager instances to use a single MVS Console. Best practices for testing network ping time • During times of high network use, the maximum time that a network ping can take to travel from the BlackBerry MVS Server [...]

  • Page 14

    Configuring call direction 5 You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling or BlackBerry device–initiated calling for incoming calls and outgoing calls. PBX-initiated calling You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling. When a BlackBerry device receives or sends a call [...]

  • Page 15

    BlackBerry MVS high availability 6 BlackBerry® Mobile Voice System high availability consists of an active MVS Session Manager and a standby MVS Session Manager. You can use high availability to help provide minimum downtime for BlackBerry MVS users if one of your organization's MVS Session Manager instances stops responding or requires maint[...]

  • Page 16

    You cannot configure high availability for the MVS Console because you can install only one MVS Console in a BlackBerry Domain. To manage your organization's users, if the computer that you installed the MVS Console on stops responding, you should determine why the MVS Console stopped responding. Alternatively, you can install another MVS Cons[...]

  • Page 17

    Scenario: What happens after the active MVS Session Manager stops responding If the active MVS Session Manager stops responding, the response of the MVS Console depends on the health of the standby MVS Session Manager. If the standby MVS Session Manager is healthy, the MVS Console promotes it to be the active MVS Session Manager. The following scen[...]

  • Page 18

    Glossary 7 ANI Automatic Number Identification BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. BlackBerry MVS BlackBerry® Mobile Voice System CDMA Code Division Multiple Access DDI Direct Dial In DID Direct Inward Dial DTMF D[...]

  • Page 19

    PSTN Public Switched Telephone Network RAID redundant array of independent (or inexpensive) disks RFC Request for Comments SIP Session Initiation Protocol TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet. VPN virtual private network [...]

  • Page 20

    Provide feedback 8 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback . To verify that you are using the most recent documentation, refer to www.blackberry.com/go/mvsdocs . Planning Guide Provide feedback 18[...]

  • Page 21

    Legal notice 9 ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Reader are trademarks of Adobe Systems Incorporated. GSM and Gl[...]

  • Page 22

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING [...]

  • Page 23

    Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO[...]