Blackberry Storm 9500 manual

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A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Blackberry Storm 9500, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Blackberry Storm 9500 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Blackberry Storm 9500. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Blackberry Storm 9500 should contain:
- informations concerning technical data of Blackberry Storm 9500
- name of the manufacturer and a year of construction of the Blackberry Storm 9500 item
- rules of operation, control and maintenance of the Blackberry Storm 9500 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Blackberry Storm 9500 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Blackberry Storm 9500, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Blackberry service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Blackberry Storm 9500.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Blackberry Storm 9500 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

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Table of contents for the manual

  • Page 1

    BlackBerry Storm 9500 Smartphone Version: 4.7 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.[...]

  • Page 2

    SWD-491985-0820043944-001[...]

  • Page 3

    Contents Shortcuts ..................................................................................................................................................................................................................................................... 8 BlackBerry basics shortcuts .......................................................[...]

  • Page 4

    Documents .................................................................................................................................................................................................................................................. 76 Spreadsheets .................................................................................[...]

  • Page 5

    Set options for bedside clock mode ......................................................................................................................................................................................................... 118 Turn on the alarm ...........................................................................................[...]

  • Page 6

    Backlighting ................................................................................................................................................................................................................................................ 162 Display options ............................................................................[...]

  • Page 7

    Maps troubleshooting................................................................................................................................................................................................................................ 193 BlackBerry Messenger ................................................................................[...]

  • Page 8

    Set your device to turn on and turn off automatically ........................................................................................................................................................................... 212 Reset the device .......................................................................................................[...]

  • Page 9

    About BrickBreaker .................................................................................................................................................................................................................................... 252 BrickBreaker capsules.............................................................................[...]

  • Page 10

    Shortcuts BlackBerry basics shortcuts • To select an item, click (press) the screen. • To highlight an item, touch the screen lightly. • To move back a screen, press the Escape key. • To return to the Home screen, press the End key. • To scroll down, slide your finger up. • To scroll up, slide your finger down. • To move to the next i[...]

  • Page 11

    • If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key quickly until audio boost turns on. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitali[...]

  • Page 12

    Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your [...]

  • Page 13

    Place a call on hold If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold. 1. During a call, press the Menu key. 2. Click Hold . To resume a call, press the Menu key. Click Resume . Turn on the speakerphone 1. During a call, press the Menu key. 2. Click Activate Speakerphone . Do not hold the BlackBerry® devi[...]

  • Page 14

    To end the call, press the End key. Related topics Turn on dialing from the Lock screen, 27 About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you mig[...]

  • Page 15

    Volume Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. From the Home screen, press the Send key. 2. Press the Menu ke[...]

  • Page 16

    Voice mail Check your voice mail 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Call Voice Mail . Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. 1. From the Home screen, press the Send ke[...]

  • Page 17

    5. Press the Menu key. 6. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit . Click a new contact. • To assign the contact to a different speed dial key, click Move . Click a new speed dial key. • To delete the contact from the speed dial list, click Delete . Voice dialing Make a ca[...]

  • Page 18

    1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Voice Dialing Language field. 4. Press the Menu key. 5. Click Save . Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches[...]

  • Page 19

    • To increase matches, set the Sensitivity field closer to Reject Less . • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More . 4. Press the Menu key. 5. Click Save . Improve voice recognition of numbers 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing . 3. Press the Me[...]

  • Page 20

    Disconnect a contact from a conference call Depending on your wireless service provider and wireless network, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Drop Call . 3. Click a contact. Leave a conference call Depending on your wireless service provider, this feature might not be supported. If you [...]

  • Page 21

    Add notes to a call log 1. From the Home screen, press the Send key. 2. Click the call log icon. 3. Highlight a call log. 4. Press the Menu key. 5. Click View History . 6. Press the Menu key. 7. Click Add Notes . 8. Type call notes. 9. Press the Menu key. 10. Click Save . Change call log notes 1. From the Home screen, press the Send key. 2. CIick t[...]

  • Page 22

    5. Click View History . 6. Press the Menu key. 7. Click Edit Notes . 8. Press the Menu key. 9. Click Clear Field . 10. Press the Menu key. 11. Click Save . Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the Send [...]

  • Page 23

    3. Click Options . 4. Click Call Forwarding . 5. Perform one of the following actions: • To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward . Cha[...]

  • Page 24

    Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click Call Forwarding . 5. Press the Menu key. 6. Click Edit Numbers . 7. Click a phone number. 8. Click Delete . Call blocking Depending on your wirel[...]

  • Page 25

    Change the call blocking password 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click Call Barring . 5. Press the Menu key. 6. Click Change Password . Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fix[...]

  • Page 26

    1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click FDN Phone List . 5. Press the Menu key. 6. Click New . 7. Type your PIN2 code. 8. Press the Menu key. 9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save . Change a contact in your fixed dialing list 1. From the Home screen, press t[...]

  • Page 27

    Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options. D[...]

  • Page 28

    TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received[...]

  • Page 29

    If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If you[...]

  • Page 30

    • To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent . 6. Press the Menu key. 7. Click Save . To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log . Hide or display your phone number when you make calls The wireless network can override the option that[...]

  • Page 31

    Answer calls automatically when you remove your device from the holster 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Auto Answer Calls field to Out Of Holster . 6. Press the Menu key. 7. Click Save . Reset a call timer A call timer provides the estimated duration of [...]

  • Page 32

    • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your conta[...]

  • Page 33

    My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching se[...]

  • Page 34

    Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that ap[...]

  • Page 35

    2. Click Attach Address or Attach Contact . 3. Click a contact. Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBe[...]

  • Page 36

    • Type a contact name. • Type part of a contact name. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send . Related topics Search for contacts in your organization's address book, 123 Mailing lists, 125 Send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Compose PIN . 4. In the[...]

  • Page 37

    Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS . 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once] . Click Email or Phone . Type an email address or an MMS [...]

  • Page 38

    2. Highlight the message. 3. Press the Menu key. 4. Click Delete . Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. 1. On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS [...]

  • Page 39

    View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder . 4. Click a folder. Delete a message 1. In a message, press the Menu key. 2. Click Delete . Delete multiple messages 1. On the Home screen, click the Messa[...]

  • Page 40

    Related topics Search for contacts in your organization's address book, 123 Mailing lists, 125 Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text . File an email message To perform this task, your BlackBerry® device must be associated with an email account that uses a[...]

  • Page 41

    10. Click Save . Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 39 Add, change, or delete an email message folder, 38 Stop stor[...]

  • Page 42

    Create an email message filter To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more informa[...]

  • Page 43

    CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensiti[...]

  • Page 44

    5. Highlight an email message filter. 6. Press the Menu key. 7. Click Move . 8. Click the new location. Delete an email message filter 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Email Filters . 5. Highlight an email message filter. 6. Press the Menu key. 7. Click Delete . Email message options[...]

  • Page 45

    Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Email Settings . 5. If necessary, change the Message Services field to the email account that uses the BlackBerr[...]

  • Page 46

    3. Click Options . 4. Click General Options . 5. Change the Hide Filed Messages field to Yes . 6. Press the Menu key. 7. Click Save . Receive only the first section of long email messages 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Auto More field to No . 6. Pres[...]

  • Page 47

    PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message i[...]

  • Page 48

    SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text [...]

  • Page 49

    Options for SMS text messages Turn off AutoText for SMS text messages 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS . 3. Set the Disable AutoText field to Yes . 4. Press the Menu key. 5. Click Save . View more of the history in SMS text messages 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS [...]

  • Page 50

    Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen o[...]

  • Page 51

    5. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel . Type the channel ID and a nickname. Click OK . 6. Select the check box beside a lan[...]

  • Page 52

    MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have mo[...]

  • Page 53

    • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment. Type text. • To change how long a slide appears, chan[...]

  • Page 54

    Add a contact to your contact list from an MMS message 1. In an MMS message, highlight a vCard® attachment. 2. Press the Menu key. 3. Click View Attachment . 4. Press the Menu key. 5. Click Add to Contacts . Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2. Click one of the following menu items: • Save Image • [...]

  • Page 55

    2. Click Options . The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. On the Home screen or in a folder, click the Options icon. 2. Click MMS . 3. Set the Multimedia Reception and Automatic Retrieval fields to Home Only . 4. Press the Menu key. 5. Click Save . Block MMS messages 1. On the Home[...]

  • Page 56

    Set how long your device stores messages 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Set the Keep Messages field. 6. Press the Menu key. 7. Click Save . Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be assoc[...]

  • Page 57

    About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multipl[...]

  • Page 58

    6. Press the Menu key. 7. Click Save . View call logs in the messages application 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click Call Logging . 5. Perform one of the following actions: • To show recent and missed calls in the messages application, select the All Calls option. • To hide call logs [...]

  • Page 59

    3. Click Firewall . 4. Press the Menu key. 5. Click Configure Exceptions . 6. Press the Menu key. 7. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN 8. Type the contact information. 9. Press the Enter key. 10. Press the Menu key. 11. Click Save . Reset a blocked message counter 1. On the Home screen or [...]

  • Page 60

    Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field. Encrypt a message with a pass phrase Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recip[...]

  • Page 61

    Add a certificate from a message 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Import Sender’s certificate . Add a certificate from an attachment 1. In a message, click the certificate attachment. 2. Click Retrieve Certificate Attachment . 3. Click the certificate. 4. Click Import Certificate . Attachme[...]

  • Page 62

    S/MIME-protected message status Digital signature indicators for S/MIME protected messages : Your BlackBerry® device verified the digital signature. : Your device cannot verify the digital signature. : Your device requires more data to verify the digital signature. : Your device trusts the certificate chain. : The sender’s email address does not[...]

  • Page 63

    2. Press the Menu key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain . S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that[...]

  • Page 64

    About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to[...]

  • Page 65

    Request delivery notification for signed S/MIME-protected messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click S/MIME . 4. Change the Request S/MIME Receipts field to Yes . 5. Press the Menu key. 6. Click Save . Turn off the prompt that appears before an S/MIME-protected message is truncated 1.[...]

  • Page 66

    I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encryp[...]

  • Page 67

    Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach PGP Keys . 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Continue . Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is [...]

  • Page 68

    Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the Menu key. 3. Click Import Server . View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Clic[...]

  • Page 69

    : The key status is not current, or your device requires more data to verify the trust status of the key. : The sender’s PGP key is expired. PGP protected message options Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages tha[...]

  • Page 70

    5. Press the Menu key. 6. Click Save . About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message[...]

  • Page 71

    5. Press the Menu key. 6. Click Save . Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click PGP . 4. Change the Warn about truncated messages field to No . 5. Press the Menu key. 6. Click Save . To turn on the prompt again, cha[...]

  • Page 72

    You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® de[...]

  • Page 73

    • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • Verify that your device is not blocking messages. For more information, contact your administrator. Related topics Find information about wireless coverage ind[...]

  • Page 74

    Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Dele[...]

  • Page 75

    I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able [...]

  • Page 76

    Attachments Attachment basics About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files. If you save an email message that contains an attachme[...]

  • Page 77

    Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download . Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In an attachment, click a link. 2. Press the Menu [...]

  • Page 78

    Documents Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. When the "Password pr[...]

  • Page 79

    4. Press the Enter key. View the content of a cell In a spreadsheet, click a spreadsheet cell. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents . To move to a specific worksheet, click a worksheet. Click View . Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet .[...]

  • Page 80

    Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file, press the Menu key. 2. Click Table of Contents . To move to a specific page, click a page. Switch pages in a multi-page .tif file 1. In a multi-page .ti[...]

  • Page 81

    Zoom in to or out from a slide When viewing a presentation in slide view, touch the screen twice quickly. To zoom out, press the Escape key. Save a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Save Slide . 3. Type a name for the file. 4. Click Save . vCard contact attachments About vCard contact attachments vCard[...]

  • Page 82

    Attachment troubleshooting A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More . A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time[...]

  • Page 83

    Camera and video camera Depending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model, some camera and video camera features might not be supported. Take a picture Depending on your BlackBerry® device, the camera or video camera feature might not be supported. 1. On the Home screen[...]

  • Page 84

    1. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Video Camera . 4. Click the record icon. 5. To pause recording, click the pause icon. Note: The approximate amount of memory available for saving videos appears on the lower part of the screen. Related topics Play a media file, 87 Camera and video camera options Change th[...]

  • Page 85

    Change the location for storing pictures or videos 1. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options . 4. Perform any of the following actions: • In the camera, change the Store Pictures and Folder fields. • In the video camera, change the Folder field. 5. Press the Menu key. 6. Click Save . Change options to[...]

  • Page 86

    Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device. • If [...]

  • Page 87

    Media Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. If you[...]

  • Page 88

    Transfer a file between your device and your computer using mass storage mode or MTP Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer. 1. Connect your device to your computer. 2. If mass storage mode or MTP is not turned on, in the[...]

  • Page 89

    6. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click Ring Tones . 3. Click All Ring Tones . 4. Press the Menu key. 5. Click Download Ring Tones . Rel[...]

  • Page 90

    Play a media file on a web page 1. On a web page, click a media file. 2. Click Open . Shuffle songs 1. On the Home screen, click the Media icon. 2. Click Music . 3. Perform one of the following actions: • To shuffle all your songs, click Shuffle Songs . • To shuffle all the songs in a category or a playlist, click a category or playlist. Press [...]

  • Page 91

    4. Perform any of the following actions: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Amplify the volume using th[...]

  • Page 92

    About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command. Depending on your h[...]

  • Page 93

    4. Highlight a standard playlist. 5. Press the Menu key. 6. Click View . 7. Perform any of the following actions: • To add a song, press the Menu key. Click Add Songs . Click a song. • To change the order of songs, highlight a song. Press the Menu key. Click Move . Click the new location. • To delete a song, highlight a song. Press the Menu k[...]

  • Page 94

    7. Click Save . Delete a playlist 1. In the media application, click Music . 2. Click Playlists . 3. Highlight a playlist. 4. Press the Menu key. 5. Click Delete . View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the Menu key. [...]

  • Page 95

    10. Click Move Into . Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a song, ring tone, video, or voice note. 5. Press the Menu key. 6. Click Delete . Viewing pictures View a picture [...]

  • Page 96

    4. If necessary, click a folder. 5. Highlight a picture. 6. Press the Menu key. 7. Click View Slide Show . To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. On the Home screen, click the Media icon. 2. In the media application, press the Menu key. 3. Click Options . 4. Change the Slide Sho[...]

  • Page 97

    Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key. 3. Click Save Image . 4. Click Save . Sort pictures 1. On the Home screen, click the Media icon. 2. Press the Menu [...]

  • Page 98

    Move a picture You can only move pictures that you added. 1. On the Home screen, click the Media icon. 2. Click Pictures . 3. Click a category. 4. Highlight a picture. 5. Press the Menu key. 6. Click Move . 7. Navigate to the new location. 8. Highlight a picture folder. 9. Press the Menu key. 10. Click Move Into . Delete a picture or picture folder[...]

  • Page 99

    5. Complete the instructions on the screen. View the amount of available memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Memory . About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt t[...]

  • Page 100

    Change how you transfer files between your device and your computer 1. On the Home screen or in a folder, click the Options icon. 2. Click Memory . 3. Perform one of the following actions: • To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the Mass Storage Mode Support field to On . If necessary, [...]

  • Page 101

    Media troubleshooting I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconne[...]

  • Page 102

    Lock your device, 218 Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server , your organization might not have set up some features or might[...]

  • Page 103

    Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. Perform one of the fo[...]

  • Page 104

    Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward . Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh . Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save[...]

  • Page 105

    Return to the home page 1. On a web page, press the Menu key. 2. Click Home . Close the browser 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Close . Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address . View the address for a link or[...]

  • Page 106

    Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address . 4. Click Send Address . 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a [...]

  • Page 107

    Add a bookmark for a web page Depending on the browser configuration that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser configuration. Extra fees m[...]

  • Page 108

    4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark . Add a bookmark folder for web pages 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks . 4. Highlight a bookmark folder. 5. Press the Menu key. 6. Click Add Subfolder . File a bookmark for a web page 1. On the Home screen, click the Brow[...]

  • Page 109

    Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time [...]

  • Page 110

    3. Click Get Audio . Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened . • Highlight a date field. Press the Menu key. Click Mark Prior Opened . Change a web feed 1. On a web page, press the Menu key. 2. Click Bookmarks . 3[...]

  • Page 111

    3. Click Options . 4. Click General Properties . 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options . Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. C[...]

  • Page 112

    Change display options for web pages 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. Click Browser Configuration . 5. Perform any of the following actions: • To view background images, select the Use Background Images check box. • To change the browsing experience, change the Browser Identification fi[...]

  • Page 113

    • Prompt Before Running WML Scripts 6. Press the Menu key. 7. Click Save Options . Clear a browser cache 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. Click Cache Operations . 5. Beside a cache type, click Clear . 6. Press the Escape key. Clear the browser history 1. On the Home screen, click the Brow[...]

  • Page 114

    Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry En[...]

  • Page 115

    Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only . To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak . Allow FIPS Algorit[...]

  • Page 116

    4. Press the Menu key. 5. Click Add Host . 6. Perform one of the following actions: • If the TLS Default field is set to Proxy , in the Host Name field, type the web address for the content server. • If the TLS Default field is set to Handheld , in the Host Name field, type the web address for the content server. Set the Certificate field to th[...]

  • Page 117

    Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMS[...]

  • Page 118

    To stop receiving this prompt, in the browser options, click General Properties . Clear the Prompt Before Switching to WAP for streaming media check box. User Guide Browser 116[...]

  • Page 119

    Date, time, and alarm Set the date and time 1. In the clock, press the Menu key. 2. Click Options . 3. Click Set Time . 4. Click the Time field. 5. Slide your finger to select a time. 6. Click the Time field. 7. Press the Menu key. 8. Click Save . Get the date and time from the wireless network automatically To perform this task, your BlackBerry® [...]

  • Page 120

    5. Press the Menu key. 6. Click Save . Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Options . 4. Set the Clock Face , Stopwatch Face or Timer Face fields. 5. Press the Menu key. 6. Click Save . Display a second time zone 1. O[...]

  • Page 121

    3. Click Options . 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No . • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on,[...]

  • Page 122

    Use the stopwatch 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Stopwatch . 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the Menu key. Click Send Resul[...]

  • Page 123

    Date, time, and alarm troubleshooting The time on my device is incorrect 1. In the clock options, click Set Time . 2. Try performing the following actions: • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network , try setting the Date/Time[...]

  • Page 124

    Personal organizer Contacts Contact basics Add a contact 1. In the contact list, click Add Contact . 2. Type the contact information. 3. Press the key. 4. Click Save . Add a contact from a message, call log, or web page 1. In a message, a call log, or on a web page, highlight a contact. 2. Press the Menu key. 3. Click Add to Contacts . 4. Type the [...]

  • Page 125

    Add a pause or a wait to a phone number 1. After typing the main part of a phone number in a phone number field, press the Menu key. 2. Click Add Pause or Add Wait . 3. Type the additional numbers. 4. Press the Menu key. 5. Click Save . View a contact In the contact list, click a contact. Change a contact 1. In the contact list, highlight a contact[...]

  • Page 126

    • To delete a contact from the contact lookup results, click Delete . • To delete the contact lookup results, click Delete Lookup . • To start a new contact lookup, click Lookup . Customizing contacts Assign a ring tone to a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Edit . 4. In the Custom Ring Tones[...]

  • Page 127

    11. Press the Menu key. 12. Click Crop and Save . Delete the caller ID picture for a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Edit . 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Delete Picture . 7. Press the Menu key. 8. Click Save . Mailing lists About mailing lists You can use mai[...]

  • Page 128

    6. Press the Menu key. 7. Click Save Group . Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member . Delete a mailing list 1. In the contact list, highlight[...]

  • Page 129

    Contact list options Sort contacts or tasks 1. In the contact list or task list, press the Menu key. 2. Click Options . 3. If necessary, click General Options . 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save . Change the display options for contacts You can change how your contacts appear in all applications, including the phone,[...]

  • Page 130

    Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with [...]

  • Page 131

    2. Press the key. 3. Click New . 4. Type the appointment information. 5. If the appointment recurs, change the Recurrence field. 6. Press the key. 7. Click Save . Related topics Turn off your device, 212 Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Ser[...]

  • Page 132

    6. Press the Menu key. 7. Click Save . Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appear[...]

  • Page 133

    Related topics Turn off your device, 212 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Respond to a meeting invitat[...]

  • Page 134

    1. In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the Menu key. 3. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 4. Press the Menu key. 5. Click Save . Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press[...]

  • Page 135

    Change the snooze time for reminders, 133 Change the start and end time for days 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Start of Day and End of Day fields. 6. Press the Menu key. 7. Click Save . Change the snooze time for reminders 1. On the Home screen, cli[...]

  • Page 136

    3. Click Options . 4. Click General Options . 5. Change the First Day of Week field. 6. Press the Menu key. 7. Click Save . Hide free time in Agenda view 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Show Free Time in Agenda View field to No . 6. Press the Menu key[...]

  • Page 137

    2. In an application, press the Menu key. 3. Click Options . 4. If necessary, click General Options . 5. Change the Confirm Delete field to No . 6. Press the Menu key. 7. Click Save . View the number of calendar entries stored in a calendar 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click a calendar[...]

  • Page 138

    Change the calendar that reminds you of appointments 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click a calendar. 5. Change the Display Reminders field. 6. Press the Menu key. 7. Click Save . Change the default calendar 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced [...]

  • Page 139

    Tasks Task basics Create a task 1. On the Home screen or in a folder, click the Tasks icon. 2. Click Add Task . 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6. Press the Menu key. 7. Click Save . Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring ap[...]

  • Page 140

    • To mark the task as deferred, in progress, or waiting, click Open . Set the Status field. Press the Menu key. Click Save . Hide completed tasks 1. On the Home screen or in a folder, click the Tasks icon. 2. Press the Menu key. 3. Click Hide Completed . Send a task or memo 1. On the Home screen or in a folder, click the Tasks icon or the MemoPad[...]

  • Page 141

    6. Click Save . Change the snooze time for reminders 1. On the Home screen, click the Calendar or Tasks icon. 2. Press the Menu key. 3. Click Options . 4. If necessary, click General Options . 5. Change the Snooze field. 6. Press the Menu key. 7. Click Save . View tasks in a calendar 1. On the Home screen, click the Calendar icon. 2. Press the Menu[...]

  • Page 142

    Memos Memo basics Create a memo 1. On the Home screen or in a folder, click the MemoPad icon. 2. Click Add Memo . 3. Type the memo information. 4. Press the Menu key. 5. Click Save . Change a memo 1. On the Home screen or in a folder, click the MemoPad icon. 2. Highlight a memo. 3. Press the Menu key. 4. Click Edit . 5. Change the memo information.[...]

  • Page 143

    Delete a memo 1. On the Home screen or in a folder, click the MemoPad icon. 2. Highlight a memo. 3. Press the Menu key. 4. Click Delete . Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1[...]

  • Page 144

    Create a category for contacts, tasks, or memos 1. In the contact list, task list, or memo list, press the Menu key. 2. Click Filter . 3. Press the Menu key. 4. Click New . 5. Type a name for the category. 6. Press the Enter key. Categorize a contact, task, or memo 1. When creating or changing a contact, task, or memo, press the Menu key. 2. Click [...]

  • Page 145

    Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. Convert a measurement 1. On the Home screen or in a folder, click [...]

  • Page 146

    Notifications Notification basics About notifications and sound profiles Sound profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has seven preloaded sound profiles: Loud, Medium, Silent, Vibrate Only, Normal, Phone Calls Only, and All Alerts Off. [...]

  • Page 147

    Silence your device In the sounds application, perform one of the following actions: • To receive LED notification only, click Silent . • To receive vibrate notification only, click Vibrate Only . • To turn off all notification, including ring tones and notifications for specific contacts and LED notification, click All Alerts Off . Related t[...]

  • Page 148

    11. Click Save . Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click Ring Tones . 3. Click All Ring Tones . 4. Press the Menu key. 5. Click Download Ring Tones . Related topics Legal notice, 263 LED notification LED notification The LED light on the[...]

  • Page 149

    To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On . Turn on LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the LED Coverage Indicator field to On . 4. Press the Menu key. 5. Click Save . When your BlackBerry® [...]

  • Page 150

    Typing Typing basics Type a symbol Perform one of the following actions: • If you are using your BlackBerry® device in portrait view with the SureType® keyboard, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol. • If you are using your device in portrait view with the multi-tap keyboard, press a key once [...]

  • Page 151

    Cancel a text selection 1. With text selected, press the Menu key. 2. Click Cancel Selection . Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Key Rate field. 4. Press the Menu key. 5. Click Save . Turn on key tones 1. On the Home screen or in a folder, click the Options icon.[...]

  • Page 152

    2. Set the Portrait View Keyboard field. 3. Press the Menu key. 4. Click Save . Typing input methods About typing When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch b[...]

  • Page 153

    For example, to type run , you would press the R key twice, the U key once, and the N key twice. Switch typing input methods 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to <Language> Multitap . •[...]

  • Page 154

    Arabic typing input method Type in Arabic using SureType technology To perform this task, you must be using your BlackBerry® device in landscape view. You can only perform this task if your keyboard displays Arabic letters. 1. Press the letter key for each letter in a word until you have typed the entire word. 2. If your device does not recognize [...]

  • Page 155

    Korean typing input method Typing tips for the Korean typing input method • To type the alternate character on a key, press the key twice. • To type a number, hold the number key. • To convert a Hangul character to its equivalent Chinese character, on the Home screen, click the Options icon. Click Language . Select the Use Space for Han Homon[...]

  • Page 156

    Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. On the Home screen or in a folder, click the Options icon. 2. Click Spell Check . 3. Change one or more options. 4. Press the Menu key. 5. Click Save . Stop displaying spelling suggestions in the list that a[...]

  • Page 157

    9. Press the Menu key. 10. Click Save . Delete a word from the custom dictionary 1. On the Home screen or in a folder, click the Options icon. 2. Click Spell Check . 3. Click Custom Dictionary . 4. Highlight a word. 5. Press the Menu key. 6. Click Delete . 7. Press the Menu key. 8. Click Save . Custom dictionary About the custom dictionary You can [...]

  • Page 158

    6. Change the word. 7. Press the Enter key. 8. Press the Menu key. 9. Click Save . Delete a word from the custom dictionary 1. On the Home screen, click the Options icon. 2. Click Custom Dictionary . 3. Highlight a word. 4. Press the Menu key. 5. Click Delete . 6. Press the Menu key. 7. Click Save . Stop adding items to the custom dictionary automa[...]

  • Page 159

    AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to t[...]

  • Page 160

    3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save . Delete an AutoText entry 1. On the Home screen or in a folder, click the Options icon. 2. Click AutoText . 3. Highlight an AutoText entry. 4. Press the Menu key. 5. Click Delete . Undo an AutoText change Press the Backspace/Delete key twice. Typing shor[...]

  • Page 161

    Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter [...]

  • Page 162

    Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Language field. 4. Press the Menu key. 5. Click Sa[...]

  • Page 163

    4. Press the Menu key. 5. Click Save . Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Voice Dialing [...]

  • Page 164

    Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Backlight Brightness field[...]

  • Page 165

    2. Click Pictures . 3. Click a category. 4. Highlight a picture. 5. Press the key. 6. Click Set As Home Screen Image . To clear the picture from the Home screen, press the key. Click Reset Home Screen Image . Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click [...]

  • Page 166

    Add an application folder 1. On the Home screen, press the Menu key. 2. Click Add Folder . 3. Type a name for the folder. 4. To change the folder icon, click the Icon field. Slide your finger left or right to view the folder icons. Click a folder icon. 5. Click Add . Change an application folder You can only rename application folders that you crea[...]

  • Page 167

    Keyboard options Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Key Tone field to On . 4. Press the Menu key. 5. Click Save . Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Key Rate field. 4. Press the Men[...]

  • Page 168

    Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Theme . 3. Click a theme. Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Theme . 3. Highlight a theme. 4. Press the Menu key. 5. Click Delete . D[...]

  • Page 169

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the screen or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you[...]

  • Page 170

    Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a Bl[...]

  • Page 171

    Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for message[...]

  • Page 172

    Search for text in a message, in an attachment, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, press the Menu key. 2. Click Find . 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, [...]

  • Page 173

    Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. On the Home screen, click the Search icon. 2. Perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, specify a contact name to search fo[...]

  • Page 174

    Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messa[...]

  • Page 175

    7. Press the Menu key. 8. Click Save . It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld . Related topics Delete multiple messages, 37 Prerequisites: Synchronizing organizer data over the wireless network • Your BlackBerry® device must[...]

  • Page 176

    Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Email Reconciliation . 5. If necessary, change the Message Services field. 6. Set the On Conflicts field. 7. Pre[...]

  • Page 177

    Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you sta[...]

  • Page 178

    Reconcile email messages over the wireless network, 172 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more infor[...]

  • Page 179

    Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. Before you can connect your BlackBerry device to a Bluetooth enabled [...]

  • Page 180

    Connect to a paired Bluetooth enabled device To perform this task, you must turn on Bluetooth® technology. 1. On the Home screen or in a folder, click the Options icon. 2. Click Bluetooth . 3. Highlight a Bluetooth enabled device. 4. Press the Menu key. 5. Click Connect . To disconnect from a paired Bluetooth enabled device, highlight the device. [...]

  • Page 181

    7. Click Save . Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can only send media files that you added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the Menu key. 6. Perform one [...]

  • Page 182

    Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices 1. On the Home screen or in a folder, click the Options icon. 2. Click Bluetooth . 3. Press the Menu key. 4. Click Options . 5. Change the Contacts Transfer field. 6. Press the Menu key. 7. Click Save . To share contacts with Bluetooth® enabled de[...]

  • Page 183

    5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save . Turn off Bluetooth connection notification 1. On the Home screen or in a folder, click the Options icon. 2. Click Bluetooth . 3. Press the Menu key. 4. Click Options . 5. Change the LED Connection Indicator field to Off . 6. Press the Menu [...]

  • Page 184

    Bluetooth profiles Depending on your BlackBerry® device model and wireless network, some profiles might not be supported. Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth® enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth en[...]

  • Page 185

    Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. On the Home screen or in a folder, click the Options icon. 2. Click Bluetooth . 3. Press the Menu key. 4. Click Options . 5. Change the Security Level field to High+Encryption . 6. Press the M[...]

  • Page 186

    I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • Allow the Bluetooth enabled device to discover your BlackBerry device. In the Blu[...]

  • Page 187

    GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Lo[...]

  • Page 188

    3. Click GPS . 4. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled . • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming . 5. Press the Menu key. 6. Click Save . GPS technology troubleshooting I cannot use GPS technology Try perfo[...]

  • Page 189

    Maps Map basics Get directions 1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions . 4. Perform one of the following actions to specify a starting location: • To specify your current location if your device has an internal GPS receiver, or is paired with a Bluetooth® enabled GPS receiver, click Wh[...]

  • Page 190

    • To specify your current location, click Where I Am . Your BlackBerry® device must have a built in GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address . To type location information in specific address fields, select the Advanced check box. • To view a save[...]

  • Page 191

    Set a home or work address 1. On a map, press the Menu key. 2. Click Layers . 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work . 5. Press the Menu key. 6. Click Edit . 7. Edit the address information. 8. Press the Menu key. 9. Click Lookup Address . Navigation Zoom in to a direction on a route 1. On a[...]

  • Page 192

    3. Click Add To Favorites . 4. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 5. Click OK . Change a bookmark for a location or route 1. On the Home screen, click the Maps icon 2. On a map, press the Menu key. 3. Click [...]

  • Page 193

    4. Click Favorites . 5. Highlight a bookmark. 6. Press the Menu key. 7. Click Move . 8. Click a new location. Map options Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. 1. On a map, press t[...]

  • Page 194

    2. Click North Up . To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up . Hide the tracking information at the bottom of a map 1. When tracking your movement on a map, press the Menu key. 2. Click Hide Dashboard . To view the tracking information again, press the Menu key. Click Show Dashboard .[...]

  • Page 195

    View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower- left corner of the screen. 1. On the Home screen, click the Media icon. 2. Click Pictures . 3. Click a category. 4. Highlight a geotagged picture. 5. Press the Menu key. 6. [...]

  • Page 196

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact . 3. Type part or all of the contact name. 4. Click the contact. 5. If you have turned [...]

  • Page 197

    Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options . 3. Change the Allow Forwarding of Requests field t[...]

  • Page 198

    4. Click OK . Move a contact to a different group 1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Move Contact . 4. Click a group. Rename a group 1. In BlackBerry® Messenger, on the Contact list screen, highlight a group. 2. Press the Menu key. 3. Click Edit Group . 4. Type a name for [...]

  • Page 199

    Add an emoticon 1. During a BlackBerry® Messenger conversation, press the Emoticon key. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger conversation, press the Menu key. 2. Click Send a File . 3. Navigate to a folder that contains pictures or audio files. 4. Click a file. Send a voice note to a contact You can rec[...]

  • Page 200

    5. Click Save . To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes . Prevent conversations from appearing in the main message list 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options . 3. Change the Show Conversations in Message List field to No . 4. Press the Menu key. [...]

  • Page 201

    4. Type a message. 5. Click OK . Send your GPS location to a contact To perform this task, you must set a GPS receiver to use. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Send My Location . End a conversation 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click End Conversation . Av[...]

  • Page 202

    Show when you are listening to an audio file 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options . 3. Change the Allow Now Playing presence status field to Yes . To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No . Receive notification when a c[...]

  • Page 203

    Applications Switch applications 1. In any application, press the Menu key. 2. Click Switch Application . 3. Perform one of the following actions: • If the application that you want to switch to appears, click the application. • If the application that you want to switch to does not appear, click Home Screen . Add, update, or return to the prev[...]

  • Page 204

    Legal notice, 263 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server , you might not be able to delete some third-party applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight a third-party application. 2. Press the Me[...]

  • Page 205

    • to access new applications and features • to resolve a technical issue • your wireless service provider requires that you update the BlackBerry Device Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerr[...]

  • Page 206

    Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry® Device Software within 30 days of updating the software. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options . 3. Click Wireless Upgrade . 4. Click Previous upgrade succeeded . 5. Click[...]

  • Page 207

    • On the Home screen, click Options . Click Advanced Options . Click Applications . Highlight the application. Press the Menu key. Click Compatibility Mode . To turn off compatibility mode, repeat the steps that you performed to turn on compatibility mode. User Guide Applications 205[...]

  • Page 208

    Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless[...]

  • Page 209

    Red: Bluetooth technology is turned off. Turn on LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the LED Coverage Indicator field to On . 4. Press the Menu key. 5. Click Save . When your BlackBerry® device is connected to the wireless network, the LED light flas[...]

  • Page 210

    Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network . 3. Press the Menu key. 4. Cli[...]

  • Page 211

    Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network . 3. Press the Menu key. 4. Click My Preferred Network List . 5. Highlight a wireless network. 6. Press the Menu key. 7. Click Delete . 8. Press the Menu key. 9. Click Save . Turn off da[...]

  • Page 212

    Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen or in a folder, click the Options icon. 2. C[...]

  • Page 213

    Turn off a wireless connection, 206 Switch wireless networks manually, 210 User Guide Wireless network coverage 211[...]

  • Page 214

    Power, battery, and memory Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your dev[...]

  • Page 215

    • Charge your device regularly. • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. • Turn off the connection to a wireless network when you are not in a wirele[...]

  • Page 216

    • Delete applications and languages that you do not use. • If you recently updated the BlackBerry® Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. • Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the fo[...]

  • Page 217

    SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card p[...]

  • Page 218

    2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book . 5. Press the Menu key. 6. Click Save . Change a SIM card contact 1. In the contact list, press the Menu key. 2. Click SIM Phone Book . 3. Highlight a contact. 4. Press the Menu key. 5. Click Edit . 6. Change the contact information. 7. Press the Menu key. 8. Click[...]

  • Page 219

    About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To[...]

  • Page 220

    Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all yo[...]

  • Page 221

    To unlock the screen, press the Power key or the Power/Lock key again. If necessary, type your device password. Set a limit for device password attempts 1. On the Home screen or in a folder, click the Options icon. 2. Click Password . 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save . Password keeper About the pass[...]

  • Page 222

    Set criteria for randomly generated passwords 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Options . 4. Set the random password fields. 5. Press the Menu key. 6. Click Save . View a password in the password keeper In the password keeper, click a password. Change a password in t[...]

  • Page 223

    6. Press the Menu key. 7. Click Save . Delete a password from the password keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key. 4. Click Delete . Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper ic[...]

  • Page 224

    Encryption About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both. If you encryp[...]

  • Page 225

    Protect your device data To perform this task, you must have set a BlackBerry® device password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click General Settings . 4. Change the Content Protection field to Enabled . 5. Press the Menu key. 6. Click Save . Set content protection strength You can set [...]

  • Page 226

    About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If[...]

  • Page 227

    • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No . • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No . • To change how long your device[...]

  • Page 228

    8. Click Search . 9. Click a certificate. 10. Click Add Certificate to Key Store . View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Certificates . 4. Click a certificate. Certificate properties Revocation Status: This field displays the revocation status of the cert[...]

  • Page 229

    This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Certificates . 4. Press the Menu key. 5. Click[...]

  • Page 230

    6. Click Show Chain . Certificate status Certificate status indicators : The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. : The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. : The revocation status of the certificate chain is unknown, or[...]

  • Page 231

    Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Certificates . 4. Highlight [...]

  • Page 232

    Certificate options Change the display name for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Certificates . 4. Highlight a certificate. 5. Press the Menu key. 6. Click Change Label . 7. Type a display name for the certificate. 8. Click OK . Add an email address to a certificate 1. [...]

  • Page 233

    Turn off the fetch status prompt that appears when you add a certificate to the key store 1. On the Home screen, click the Options icon. 2. Click Security Options . 3. Click Certificates . 4. Press the Menu key. 5. Click Fetch Certificates . 6. Press the Menu key. 7. Click Options . 8. Perform one of the following actions: • To download the revoc[...]

  • Page 234

    5. Click Download Keys . Download an updated PGP key from an LDAP certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click PGP keys . 4. Highlight a PGP® key. 5. Press the Menu key. 6. Click Fetch Updated PGP Key . View properties for a PGP key 1. On the Home screen or in a folder, click[...]

  • Page 235

    Fingerprint: This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click PGP Keys . 4. Highlight a PGP key[...]

  • Page 236

    : The PGP key is trusted and valid, and the revocation status of the PGP key is good. : The revocation status of the PGP key is unknown or the key is weak. : The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Se[...]

  • Page 237

    PGP key revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Superseded: A new PGP® key is replacing an existing PGP key. Key Compromise: A person who is not the key subject might have discovered the private key value. Key Retired: The PGP key is no longer used. User ID Invalid: The user information for t[...]

  • Page 238

    9. Press the Menu key. 10. Click Save . When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Opti[...]

  • Page 239

    7. Press the Menu key. 8. Click Save . Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Certificate Servers . 4. Highlight a certificate server. 5. Press the Menu key. 6. Click Edit . 7. Change connection information for the certificate server. [...]

  • Page 240

    Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Certificate Servers . 4. Highlight a certificate server. 5. Press the Menu key. 6. Click Email Server or PIN Server . Delete a certificate server 1. On the Home screen or in a folder, click the Opti[...]

  • Page 241

    5. Click Change Password . Synchronize the key store password with the device password If you synchronize the key store password with the device password, when you change the device password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click K[...]

  • Page 242

    Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key[...]

  • Page 243

    Smart cards About using a smart card with your device Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and p[...]

  • Page 244

    2. Click Security Options . 3. Click Certificates . 4. Press the Menu key. 5. Click Import Smart Card Certs . 6. Type your smart card password. 7. Select the check box beside a certificate. 8. Click OK . 9. Type your key store password. 10. Click OK . Lock your device when you remove your smart card from your smart card reader 1. On the Home screen[...]

  • Page 245

    Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed. • You must have imported a ce[...]

  • Page 246

    3. Click Smart Card . 4. Change the PIN Caching field to Enabled . 5. Press the Menu key. 6. Click Save . Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon. 2. Click Security O[...]

  • Page 247

    Verify security software 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click General Settings . 4. Press the Menu key. 5. Click Verify Security Software . Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on [...]

  • Page 248

    4. Type the APN information. 5. Press the Menu key. 6. Click Save . Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red L[...]

  • Page 249

    Phone: Set whether third-party applications can make calls or access call logs. Location Data: Set whether third-party applications can use your GPS location information. Server Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet: Set whether thi[...]

  • Page 250

    Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether thir[...]

  • Page 251

    Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterpri[...]

  • Page 252

    Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wir[...]

  • Page 253

    2. Click Mobile Network . 3. Press the Menu key. 4. Click Diagnostics Test . 5. Highlight a report. 6. Press the Menu key. 7. Click Delete or Delete All . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you[...]

  • Page 254

    BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 [...]

  • Page 255

    BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, slide your finger left or right. • To release the ball in catch mode, click the screen. • [...]

  • Page 256

    Check the high scores on the BrickBreaker web site 1. On the Home screen or in a folder, click the BrickBreaker icon. 2. Press the Menu key. 3. Click High Scores . User Guide BrickBreaker 254[...]

  • Page 257

    Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, m[...]

  • Page 258

    Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the[...]

  • Page 259

    Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. 1. On the High scores screen, in the Username field, type a user name. 2. In the Password field, type a password. 3[...]

  • Page 260

    • To set bonuses for a game, set the Bonuses field. 3. Click OK . Change your screen name 1. On the Multiplayer Game Setup screen, click your screen name. 2. Click Change Screen Name . 3. Type a new screen name. 4. Press the Enter key. Chat with other players 1. On the Multiplayer Game Setup screen, in the Chat field, type a message. 2. Press the[...]

  • Page 261

    Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device tha[...]

  • Page 262

    FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System GSM Global System for Mobile communications® HTTP Hypertext Transfer Protocol IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry® device uses an LDAP certificate server to search for and download c[...]

  • Page 263

    OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP® key is made up of a PGP public key and PGP private key for a user. PIN personal identification[...]

  • Page 264

    SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security User Guide Glossary 262[...]

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    Legal notice ©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz[...]

  • Page 266

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING D[...]

  • Page 267

    4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 BlackBerry® Storm™ 9500 smartphone model number: RCC51UW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Can[...]