Blackberry Enterprise Server manual

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Table of contents for the manual

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    BlackBerry En terprise Serv er for IBM Lotus Domino V ersion 4. 1 . 4 Installa tion Guide[...]

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    BlackBerry En terprise Server Ve rsion 4. 1 . 4 fo r IBM Lotus Domino Installa tion Guide Last modified: 25 June 2 00 7 Documen t ID: 127 8 7735 V ersion 6 At the time of publication, this documen tation is based on BlackBerry En terprise Server V e rsion 4. 1 . 4 for IBM Lotus Domino . Send us your comments on product documen tation: h ttp s://www[...]

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    warranty or guaran tee whatsoever in r elation to the Thir d-Party Information and RIM assumes no liabili ty whatsoev er in relation to the Third- Party Information even if RIM has been advised of the poss ibility of such damages or ca n anticipa te such damages. Published in Canada Resear ch In Motion Limited 29 5 Phillip Str ee t Wate rl oo, ON N[...]

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    Contents 1 Planning your BlackBerry en vironment ...... ........... .......... ........... .......... .......... ............. .......... .......... .......... ...... 7 Choosing a BlackBerry Enterprise Server setup type ....................................... ...................... ................ ......7 Upgrading the BlackBerry Enterprise Server[...]

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    Modify the server document to permit moving users within a BlackBerry Domain ...................... 25 Setting database permissions ................................... ...................... ..................... ..................... ...... .............. 26 Set Microsoft SQL Server permissions .................. ............................ .....[...]

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    1 Planning y our BlackBerry en vir onmen t Choosing a BlackBerry En terprise Server se tup type The BlackBerry® En terprise Serv er consists of services and componen ts. The BlackBerry services ar e designed to pro vide productivi ty tools—such as em ail, instant messaging, and or ganizer functionali ty—and data fr om enterprise applica tions [...]

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    8 BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide BlackBerry Manager This setup type installs th e BlackBerry Manag er on a remote computer. A remote BlackBerry Manage r enables yo u to manage multiple BlackBerry Domains from your compu ter. BlackBerry Router This setup type installs the BlackBerry Rou ter and the BlackBerry Co[...]

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    9 1: Planning your BlackBerry environment Upgrading the BlackBerry En terprise Server See the BlackBerry En terprise Server V ersion 4. 1 . 4 Upgrade Guide for mor e information. BlackBerry Collaboration Servi ce This setup type installs the BlackBerry Colla boration Service, the BlackBerry Instant Messa ging Connector, and the BlackBerry Controlle[...]

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    10 BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide[...]

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    2 System r equir emen ts H a rd w a re re q u i re m e nt s Visit www .blackberry .com/knowledgecenterpublic to r ead the BlackB erry Enterprise Server Version 4. 1 for IBM Lotus Domino Server Capaci ty Calcu la tor and the BlackBerr y En terprise Se rver V ersion 4. 1 for IBM Lotus Domino Performance Benchmarking for more informa tion about calcul[...]

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    12 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide Checklist: Opera ting system r equir emen ts Checklist: Additional sof tware requirements This checklist describes the additional software that is requ ired on the computer on which you pla n to instal l the BlackBerry Enterprise Server, if you want to read the documentatio n and h[...]

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    13 2: System requirements Checklist: Messaging and collabora ti on server softwar e requir emen ts Checklist: Security support r equir ements Warning : Do not install IBM® Lotus® Notes® client software on the same computer as the BlackBerry En terprise Server. Considerations Install one of the following messaging and collaboration servers on the[...]

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    14 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide Checklist: Multidomain support r equir ements Checklist: Multilanguage support r equir ements Checklist: Virtual machine support r equiremen ts Checklist: Additional softwar e r equir ements System r equir emen ts for yo ur corpora te en vir onmen t Y ou must confirm that se ttings[...]

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    15 2: System requirements Checklist: Ne twork en vironmen t settings Checklist: Messaging and collabora tion envir onment se ttings Checklist: Instant m essaging environm ent settings This checklist describes the software and settings that are required on your instant messaging server. See page 16. Checklist: Terminal service settings This checklis[...]

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    16 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide Checklist: Instan t messaging en vironmen t settings Checklist: T erminal service se ttings Considerations Your instant messaging server mu st be one of the following: • Sametime Version 3.0 Community Server • Sametime Version 3.1 Community Serve r • Sametime Version 6.5.1 Co[...]

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    17 2: System requirements Checklist: Da tabase envir onment se ttings Considerations Install one of the following database programs on the computer on which you plan to install the Bl ackBerry Configuration Datab ase: • Microsoft SQL Server 2000 Desktop Engine (MS DE 2000) • Microsoft SQL Server 2000 SP3a • Microsoft SQL Server 2005 (Sta ndar[...]

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    18 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide System r equir emen ts for r emote components If you plan to install BlackBerry co mponen ts on remote computers, you mu st confirm tha t those computers meet the system requir ements. If you are installing the BlackBe rry MDS Services, you must us e SQL authentication to create th[...]

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    19 2: System requirements Checklist: BlackBerry MD S Se rvices system requir emen ts Checklist: BlackBerry En terprise Serv er wi th the BlackBerry MD S Services system r equir ements System requirement Considerations operat ing system Install one of the fo llowing operating systems on the com p u t e r o n w h i c h y o u p l a n t o i n s t a l l[...]

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    20 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide messagi ng and collaboration server software Install one of the following messaging servers on the co mputer on which you plan to install the BlackBerry Enterprise Server with BlackBerry MDS Services: • IBM Lotus Domino server Version 5.0.3 or later (Version 5.0.12 recommended) ?[...]

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    21 2: System requirements Checklist: BlackBerry Attachme n t Service system requir emen ts additiona l software If you run a USB hub to impl ement BlackBerry devices that are conn ected to the BlackBerry Manager, verif y that the USB driver supports USB1.1-complia nt hubs. Install Adobe Acrobat Reader Version 3.0 or la ter so that you can view the [...]

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    22 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide Checklist: BlackBerry Manager system r equiremen ts System requirement Considerations operat ing system Install one of the following operating systems on the co mputer on which you plan to install the BlackBerry Manager: • Microsoft Windows 2000 (Professional, Server, or Advanced[...]

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    23 2: System requirements Checklist: BlackBerry R o uter system r equiremen ts Checklist: BlackBerry MD S Connection Service system r equir ements System requirement Considerations operat ing system Install one of the following operating systems on the co mputer on which you plan to install the BlackBerry Router: • Microsoft Windows 2000 (Server [...]

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    24 BlackBerry Enterprise Server for I BM Lotus Domino Upgrade Guide Checklist: BlackBerry Collabora tion Service system requir emen ts System requirement Considerations operat ing system Install one of the following operating systems on the co mputer on which you plan to install the BlackBerry Collaboration Service: • Microsoft Windows 2000 (Serv[...]

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    3 Configuring y our en vir onmen t Enabling the messaging en viro nmen t to communica te wi th the BlackBerry En terprise Server Y ou must configure the IBM Lotus Domino messaging en vi r onment to permi t access to BlackBerry-specific databases fr om both the BlackBerry Enterprise Serv er and from BlackBerry Manager r e mote installa tions. V erif[...]

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    26 BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide 2. Perform one of the following actions: Se tting da tabase permissions When you run the se tup program, the accoun t that y ou use must have permissions on the da tabase server . The type of permission de pends on the setup type tha t you choose and whet her you ar e crea ting[...]

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    27 3: Configuring yo ur environment Se t Micr osoft SQL Server permissions > Perform one of the follo wing actions: Se t DB2 UDB permissions 1. On the da tabase server, cr eate a local system accoun t with a passwor d that does n ot expir e. 2. Assign Da tabase Administra tor (DB2ADMN) permission to tha t account. Configur e r emote authen tica [...]

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    28 BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide Cr ea te Windows gr oups to support administra tiv e r oles If you ar e using DB2 UDB, y ou cannot manage administra tive roles using the BlackB erry Manager . Y ou must cr ea te Windows gr oups on the database server for each administra tive role and then assign Windo ws users[...]

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    29 3: Configuring yo ur environment • sear ch locally for the administra tive role Windo ws gr oups you cr eated[...]

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    30 BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide[...]

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    4 Installing the BlackBerry En terprise Serv e r softwar e Checklist: Confirm BlackBerry En terprise Server installa tion r equir emen ts Use the following checklist to confirm tha t you ar e r eady to start the installa tion: Checklist: Confirm Bl ackBerry En terpri se Server installa tion requir emen ts Install the BlackBerry Enterprise Serv er I[...]

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    32 BlackBerry Enterprise Server for I BM Lotus Domino Installation Guide Install the BlackBerry En terprise Server Y ou add BlackBerry Enterprise Servers to a BlackBerry Domain by speci fyi ng a shar ed BlackBerry Configuration Da tabase during the installa tion process. 1. Log in to the computer using an administra tive accoun t wi th the appr opr[...]

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    33 4: Installing the Bl ackBerry Enterprise Server software 1. Connect to the Microsoft SQL Serv er instance using an accoun t wit h System Administration permission. 2. Copy RimEsp.dll to C:P rogram FilesMicr osoft SQL ServerMSSQLBinn. 3. In the SQL Query Analyzer, br owse to the < drive> Da tabaseDBInstallScriptsSQL Server4. 1 folde[...]

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    34 BlackBerry Enterprise Server for I BM Lotus Domino Installation Guide R esolving issues a fter the in stallation pr ocess comple tes When you start the setup prog ram, the message “Previous version de tected bu t no database available” appears and the setup program end s. Verify that the registry keys identifying your BlackBerry Configuratio[...]

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    35 4: Installing the BlackBerry E nterprise Server software P ostinstalla tion tasks Configur e the connection between the BlackBerry MD S Connection Service and a r emote BlackBerry Attachmen t Service 1. On the computer on which the BlackBerry MD S Conne ction Service is running, br owse to C:Pr ogram FilesR esear ch In MotionBlackBerry Ente r[...]

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    36 BlackBerry Enterprise Server for I BM Lotus Domino Installation Guide[...]

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    5 R emo ving the BlackBerry En terprise Server softwar e R emov e the BlackBerry En terprise Serv er softwar e The Java R untime Envir onment and Java W e b Start softw ar e is not r emov ed when you remo ve the BlackBerry Enterprise Server fr om your computer . Y o u must remo ve these applica tions manually . 1. Shut down the IBM Lotus Domino ser[...]

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    38 BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide Remo ve the dat abase no tification system Y ou m ight hav e to restart the Micr osoft SQL Server to comp lete the r emoval of the database notifica tion system. If you do not wan t to restart the server, r ename the RimEsp.dll file (for example , to RimEspXXX.tmp). 1. In the S[...]

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    ©2 00 7 Resear ch In Motion Limi ted Published in Canada.[...]