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Axis Q1922-E manual

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  • Page 1

    USER MANUAL AXIS Q19 Thermal Camera Series AXIS Q1910 Thermal Network Camera AXIS Q1910-E Thermal Network Camera AXIS Q1921 Thermal Network Camera AXIS Q1921-E Thermal Network Camera AXIS Q1922 Thermal Network Camera AXIS Q1922-E Thermal Network Camera[...]

  • Page 2

    Notices This manual is intende d for administrators and users of AXIS Q1910/-E/AXIS Q19 21/-E/AXIS Q1922/-E Thermal Network Cam era, and is applicable for firmware release 5. 20 and later. It includes instructions for using and managing the camera on yo ur network. Previous ex perience of networking will be of use wh en using this product. Some kno[...]

  • Page 3

    3 AXIS Q19 Series - Table of contents Table of contents Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Key feature s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    4 AXIS Q19 Series - Table of contents General performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    5 AXIS Q19 Series - Product overview Product overview This manual applies to the following products: • AXIS Q1910 Thermal Network Camera (indoor use) • AXIS Q1910-E Thermal Network Camera (outdoor use) • AXIS Q1921 Thermal Network Camera (indoor use) • AXIS Q1921-E Thermal Network Camera (outdoor use) • AXIS Q1922 Thermal Network Camera ([...]

  • Page 6

    6 AXIS Q19 Series - Product overview • Audio support AXIS Q19 Series supports two-way audio. • Extended support for Pan/Tilt heads AXIS Q19 Series supports Axis Pan/Tilt heads as well as products from othe r suppliers. See www.axis.com for a full list of supported products.[...]

  • Page 7

    Status indicator LED Screw mount for wall/ceiling stand AXIS Q1910/Q19 21/Q1922 AXIS Q1910-E/Q19 21-E/Q1922-E 7 AXIS Q19 Series - Product overview Hardware overview Audio in Audio out Network connector (PoE) Control button I/O terminal connector Power indicator LED Network indicator LED Window heater connector RS-422/485 connector Connector (not us[...]

  • Page 8

    8 AXIS Q19 Series - Product overview Unit connectors Network connec tor - RJ-45 Ethernet connector. Supports PoE (Power over Et hernet, class 3). Note: Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are[...]

  • Page 9

    9 AXIS Q19 Series - Product overview Control button - The control button is used for • Restoring the camera to fa ctory default settings, see Resetting to the factory default settings, on page 49 . • Connecting to AXIS Internet Dynamic DNS Service, see page 42 . To connect, press the button once. • Connecting to an AXIS Video Hosting System s[...]

  • Page 10

    10 AXIS Q19 Series - Product overview LED indicators Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity. Amber Steady for connection to 10 Mbit/s network. Flashes fo r network activity. Unlit No network conn ection. Status Green Steady green for normal operation. Note: The Status LED can be configured to be un[...]

  • Page 11

    11 AXIS Q19 Series - Accessing the camera Accessing the camera To install the thermal network camera, refer to th e Installation Guide supplied with your product. The thermal network camera can be used with most standard operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox wi[...]

  • Page 12

    12 AXIS Q19 Series - Accessing the camera Access from the Internet Once connected, the camera is accessible on you r local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature, which will attempt to automatically conf[...]

  • Page 13

    13 AXIS Q19 Series - Accessing the camera Focus adjustment - AXIS Q1921/-E/Q1922/-E If required, follow these instructions to focus AXIS Q1921/-E/Q1922/-E : 1. Unscrew the stop screw on the lens , using a slotted screwdriver 1.8 mm. 2. Adjust lens to focus as required. 3. Tighten the stop screw. Note: AXIS Q1910/-E has a fixed-focus lens set to inf[...]

  • Page 14

    14 AXIS Q19 Series - Accessing the camera The Live View page If your network camera has been customiz ed to meet specific requirements the bu ttons and other items described below may or may not be displayed on the Live View page. The following provides an overview of each available button. General controls The Stream Profile drop-down list allows [...]

  • Page 15

    15 AXIS Q19 Series - Accessing the camera AMC audio cont rols AMC audio buttons control the speakers and microphone connected to the computer. The buttons are only visible when audio is enabled. Speaker buttons – Click to switch the sound on or off. Microphone buttons – Click t o switch the sound on or off. In Simplex - Network Camera speaker o[...]

  • Page 16

    16 AXIS Q19 Series - Video Streams Video Streams The network camera provides se veral image and video stream formats. Your re quirements and the properties of your network will determine the type you use. The Live View page in the network came ra provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. O[...]

  • Page 17

    17 AXIS Q19 Series - Video Streams AXIS Media Control (AMC) The recommended method of accessing live video from the network camera is to use the AXIS Media Control (AMC ) in Internet Explorer in Windows. The AMC Control Panel can be used to configure various video and audio se ttings. Please see the rea dme file included in the tool for more inform[...]

  • Page 18

    18 AXIS Q19 Series - Setup Tools Setup Tools The network camera can be configured by users with administrat or or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page. • Admi nistrators have unrestricted access to all settings • Operators have access to Video & Audio, Live Vi[...]

  • Page 19

    19 AXIS Q19 Series - Video & Audio Video & Audio Click to access the online help that explains the Setup tools. Video Stream The video stream settings are in four tabs: •I m a g e • Audio • H.264 •M J P E G Image Image Appearance Use these set tings to modify the image resolu tion and compression . Setting the compression level affe[...]

  • Page 20

    20 AXIS Q19 Series - Video & Audio Text, date and time can also be used as an overlay . Click for information on available options. Text, date and time overlay Preview For a preview of the image before saving, select video format and Open . The pixel co unter shows the number of pixels in an area of the image. This is useful in object detection[...]

  • Page 21

    21 AXIS Q19 Series - Video & Audio MJPEG Frame Size Control To control the bandwidth and storage used by the Motion JP EG video stream the maximum frame size can be limited. The Default option provides consistently good ima ge quality at the expense of increase d bandwidth and storage usage whenever image activity increase s. To prevent incr ea[...]

  • Page 22

    22 AXIS Q19 Series - Video & Audio Gain - This setting controls the maximum gain. Lowering th e gain reduces the contrast in the t hermal image. Once satisfied, click Save. Click View... to view the video stream with the current configuration. Please see the online help files for a description of each available setting. Overlay Image An overlay[...]

  • Page 23

    23 AXIS Q19 Series - Video & Audio Note: The Talk/Listen button is configured from the Audio tab in the AMC Control panel (see AXIS Media Control (AMC), on page 17). • Simplex - Thermal Network Camera speaker only . Audio is transmitted from the clie nt to the camera and played by the speakers connected to the camera. To send audio, the Talk [...]

  • Page 24

    24 AXIS Q19 Series - Video & Audio Record To record a new clip using the microphone: 1. Select the Record radio button. 2. Enter a descriptive Name . 3. If the recording should not start immediately upon clicking the Record... button, enter th e number of seconds to wait before recording actually starts. 4. Enter the number of seconds to record[...]

  • Page 25

    25 AXIS Q19 Series - Live View Config Live View Config Layout The settings on this page are used to customize the appearance of the Live View page. Stream Profile From the Stream Profile drop-down list, select the stream profile that is to be used for th e Live View page. Listed a re the pre-programmed stream profiles as well as the ones created un[...]

  • Page 26

    26 AXIS Q19 Series - Live View Config Viewer Settings Check Show viewer toolbar to display the AXIS Media Control (AMC) or th e QuickTime viewer toolbar under the video image in your browser. The administrator can disable the installation of the H.264 decoder included with AMC. This is used to prevent the installation of unlicensed copies. Further [...]

  • Page 27

    27 AXIS Q19 Series - Live View Config Output Buttons The output buttons are used to manually activ ate and inactivate devices connected to the output ports, for example to switch a light on and off. To display output buttons on the Live View page, select the type of control to use for the port from the drop-down list: • Pulse - Activates the outp[...]

  • Page 28

    28 AXIS Q19 Series - PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Installing a Pan/Tilt device The network camera must be placed in a P/T device, in order to enable Pan/Tilt control fr om the camera. See www.axis.com for a list of compatible devices. To install a Pan Tilt device follow these instructions: 1. Connect the Pan Tilt device to t he RS-4 85/4[...]

  • Page 29

    29 AXIS Q19 Series - PTZ (Pan Tilt Zoom) Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a pre- determined order or randomly, and for configurable time periods. The guard tour will keep running after the user has logged off or closed the browser. Once a preset position has been set and added to the [...]

  • Page 30

    30 AXIS Q19 Series - PTZ (Pan Tilt Zoom) Control Queue Settings Enable PTZ Con trol Queue - This enables the queuing funct ion and displays the user's status and position in the queue on the Live View page. Limit number of users in queue to - This can be specified up to 100. The default value is 20. Control queue poll time - To keep the contro[...]

  • Page 31

    31 AXIS Q19 Series - Applications Applications The Applications feature allows you to upload third-pa rty applications for use on this device. Listed under Setup > Applications > Packages are the applications that have already been insta lled. Click on the name to view the menu options – Settings, License and About. Settings - Application-s[...]

  • Page 32

    32 AXIS Q19 Series - Events Events Pre-defined parameters, known as an event or Event Type can trigger certain actions in the camera. A common event type is an alarm that causes the camera to upload images. Many event types use an Event Serv er to receive uploaded images. An event that is triggered by a signal, such as a detection of motion or syst[...]

  • Page 33

    33 AXIS Q19 Series - Events Triggered Event A triggered event can be activated (triggered) by: • Input ports – A signal from an alarm device connected to an input port • Manual trigger – The event is activate d manually using the manual trigger button on the Live View page or through the VAPIX® Application Programming Interface • Applica[...]

  • Page 34

    34 AXIS Q19 Series - Events Notes: • Pre-trigger and post-trigger buffers will be lost if the connection to the event server fails • The maximum length of the pre-/post-buffer depend s on the video image size and selected frame rate • If the pre- or post-buffer is too large for the camera’s internal memory, the buffer length is reduced. If [...]

  • Page 35

    35 AXIS Q19 Series - Events Motion Detection Motion detection is used to generate an alarm whenever moveme nt occurs (or stops) in the camera’s field of view. A total of 10 Include and Exclude windows can be configured. • Included windows target spec ific areas within the whole image • Excluded windows define areas within an Include window th[...]

  • Page 36

    36 AXIS Q19 Series - Events Please see the online help for descriptions of each available option. High level Only very large objects trigger motion detection An object that appears in the reg ion will trigger the motion d etection for a long period Small variations in thermal radiation bet ween object and background will trig - ger the motion detec[...]

  • Page 37

    37 AXIS Q19 Series - Recording List Recording List The Recording List web page contains a list of recordings made to the SD memory card. It shows ea ch recording's start time, length, the event type, and indicates if the recording is lo cked so that it can neither be deleted nor recorded over. To view a recording, select it from the list and c[...]

  • Page 38

    38 AXIS Q19 Series - Recording List Storage - Select a group of recordings based on where t he recordings are stored. Sort - Select whether the filtered recording list should be so rted in ascending or descending order of start time. Results - Select how many recordings to view in the window at one time. See the online help files for more informati[...]

  • Page 39

    39 AXIS Q19 Series - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the au[...]

  • Page 40

    40 AXIS Q19 Series - System Options IEEE 802.1X IEEE 802.1X is a standard fo r port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authent ication Protocol). To access a network protected by IEEE 802. 1X, devices must authenticate themselves . The authen[...]

  • Page 41

    41 AXIS Q19 Series - System Options Date & Time Current Server Time Displays the current date and time (24h clock). The time can be displayed in 12h cl ock format in the overlay (see below). New Server Time Select your time zone from the drop-down list. If you want the server clock to au toma tically adjust for daylight savings time, select the[...]

  • Page 42

    42 AXIS Q19 Series - System Options Use the following I P address - To use a sta tic IP address for the network ca mera, check the radio button and then make the following settings: • IP address – Specify a unique IP address for your camera. (To check if the IP address you in tend to use is available or not, click the Test button) • Subnet ma[...]

  • Page 43

    43 AXIS Q19 Series - System Options Use the following D NS server address - Enter the desired DNS server by specifying the following: • Domain name - Enter the domain(s) to search for the host name used by the network came ra. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fu lly Qualified Domain [...]

  • Page 44

    44 AXIS Q19 Series - System Options Use manu ally selec ted NAT rou ter - Select this option to manually select a NAT router and enter the IP a ddress for the router in the field provided. If a router is not manually specified, th e network c amera automaticall y searches for NAT routers on your network. If more than one router is found, the defaul[...]

  • Page 45

    45 AXIS Q19 Series - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the f ields provided, to enable the sending of notifications and image email mess ages from the camera to predefined a ddresses via SMTP. If your mail server requires au then tication, check the box[...]

  • Page 46

    46 AXIS Q19 Series - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this protocol. Storage SD Card The Disk Management window is used to set up and ma nage local storage. It is used to connect memory cards for recording video, m[...]

  • Page 47

    47 AXIS Q19 Series - System Options Default - The default button should be used with caution. Click this returns the camera’s setting to the factory default va lues (including the IP address). Upgrade Server - See Upgrading the firmware , on page 5 0 . Support Support Overview The Support Overview page provides valuable information on troublesh o[...]

  • Page 48

    48 AXIS Q19 Series - About Advanced Scripting Scripting is an advanced function that enables you to customize and use scripts. Caution! Incorrect scripting may cause unexpected beha vior or even cause loss of contact with the unit. If a script does cause problems, reset the unit to its factory default settings. A backup file ma y be of use to retur[...]

  • Page 49

    49 AXIS Q19 Series - Resetting to the factory default settings Resetting to the factory default settings To reset the camera to the original factory default settings, go to the System Options > Maintenance web page (as described in Maintenance, on page 46 ) or use the Control button on the side of the camera (see page 7 ) as described bel ow: Us[...]

  • Page 50

    50 AXIS Q19 Series - Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The la test version may contain a correction that fixes your particular problem. The current f[...]

  • Page 51

    51 AXIS Q19 Series - Troubleshooting Axis Support If you contact Axis support, please help us resolve your problem expediently by providing a Server Report and a detailed description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters. The Access Log is also[...]

  • Page 52

    52 AXIS Q19 Series - Troubleshooting Symptoms, possible causes , and remedial action Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two m inutes after power has been applied to the camera. Ensure the Ping le ngth is set to 408. See t he Installation Guide. The camera is located on a[...]

  • Page 53

    53 AXIS Q19 Series - Troubleshooting For further assistance, please contact your reseller or see the support pages on Axis web site at www.axis.com/techsup The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer. The Status indicator LED is flashing red an d the camera is inaccessible A firmware upgr[...]

  • Page 54

    54 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Technical Specifications for AXIS Q1910/-E Function/group Item Specification Camera Models AXIS Q1910 (indoor) AXIS Q1910-E (outdoor) Image sensor U ncooled Micro bolometer 160x128 pixels Lens f 13 mm, F1.25 Horizontal angle of view: 17° Vertical angle of view: 14° Detection range (1[...]

  • Page 55

    55 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E System Integration Application Programming Interface Open API for software integration, includ ing the ONVIF specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform, specifications availa ble at www.axis. com Intelligent video Video motion dete[...]

  • Page 56

    56 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Video management software (not included) AXIS Camera Station - Video management software for viewing and recording up to 100 cameras See www.axis.com/partner/adp_ partners.htm for more software applications via partners Optional accessories Wall bracket accessories Pan/tilt motor Power[...]

  • Page 57

    57 AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Technical Specifications for AXIS Q1921/-E Function/group Item Specification Camera Models AXIS Q1921 (indoor) 10 mm and 19 mm AXIS Q1921-E (outdoor) 10 mm, 19 mm, 35 mm and 60 mm Image sensor Uncooled Micro bolometer 384 x288 pixels Lens Horizontal angle of view Vertical angle of view[...]

  • Page 58

    58 AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Audio Audio streaming Two-way, full-duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio Input/Output AXIS Q1921: Built-in microphone, external microphone or line input, line output AXIS Q1921-E: External microphone or line input, line [...]

  • Page 59

    59 AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Storage conditions -40 ºC to 60 ºC (-40 ºF to 140ºF) Approvals EN 55022 Class B, EN 61000-3 -2, EN 61000-3-3, EN 55024, EN 50121-4, EN 61000-6-1, EN 61000-6-2, FCC Part 15 Subpart B Class B, VCCI Class B ITE EN 60950-1, IEC 60068-2-1, IEC 60068- 2-2, IEC 60068-2-6, IEC 60068-2-27, [...]

  • Page 60

    60 AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Technical Specifications for AXIS Q1922/-E Function/group Item Specification Camera Models AXIS Q1922 (indoor) 10 mm and 19 mm AXIS Q1 922-E (outdoor) 10 mm, 19 mm, 35 mm and 60 mm Image sensor Uncooled Micro bolometer 640x480 pixels, pixel size 17 μ m Lens Horizontal angle of view Ve[...]

  • Page 61

    61 AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Audio Audio streaming Two-way, full-duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio Input/Output A XIS Q192 2: Built-in microphone, external microphone or line input, line output AXIS Q192 2-E: External microphone or line input, li[...]

  • Page 62

    62 AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E General performance considerations When setting up your system, it is important to consider how various settings and situ ations will affect perfo rma nce. Several factors affect the amount of bandwidth (the bit rate) required; the following fa ctors are among the most impor tant to co[...]

  • Page 63

    Index A Action Buttons 11, 22 Active/Inactive 22 Alarm 7, 29 AMC 9 ARP/Ping 35 Audio 17 Audio input 19 Audio output 20 Audio Settings 19 AXIS Media Control 19 B Backup 40 Bit Rate 17 Bonjour 9 Buffer Size 27 C Camera tampering 28 Control Button 42 D Date & Time 34 Default Viewer 21 DNS Configuration 35 DNS Server 35, 36 Domain Name 36 E Emergen[...]