Axis P3384-VE manual

USER MANUAL AXIS P3384–VE Network Camera[...]

About this Document This manual is intended for admini strators and users of the AXIS P3384–V Fixed Dome Network Camera, and is applicable to fi rmware 5.4 and later. It includes instructions for using and man aging the product on your network. Previous experience of networking will be of use when using this product. Some k nowledge of UNIX or L[...]

AXIS P3384–VE Network Camer a T able o f Contents H a r d w a r e O v e r v i e w ....... ................... ................ 4 C o n n e c t o r s ............. .......... ............ ............. .... 5 L E DI n d i c a t o r s ........... .......... ............ ............. .... 5 A c c e s s i n g t h e P r o d u c t .... ...............[...]

AXIS P3384–VE Network Camer a H a rd w a re O v e rv i ew Hardware Overview 7 6 2 1 5 4 3 1 Mounting bracket 2 Unit casing 3 Camera unit 4 Fan output connector 5 Heater. C aution! The heater may be hot. 6 Dome cover 7 Weather shield 2 1 3 4 5 6 7 8 1 Product ID and Serial number (S/N) 2 SD card slot 3 Network connector (PoE) 4 Audio out 5 Networ [...]

AXIS P3384–VE Network Camer a H a rd w a re O v e rv i ew Connectors For technical speci fi cations, see page 55 . Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE). NOTICE The pro duct shall be connected using a shielded network cable (S TP). All cables connecting the product to the network switch shall be shielde[...]

AXIS P3384–VE Network Camer a H a rd w a re O v e rv i ew Green Normal operation. Power Amber Flashes green/amber during fi rmware upgrade. Note • The Status LED can be con fi gured to be unlit d uring normal operation. To con fi gure, go to Setup > System Options > Ports & Devices > LED . See the online help for more informatio[...]

AXIS P3384–VE Network Camer a A ccessing the P r oduct Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers . The recommended browsers are Internet Explorer with Wind ows, Safari with Macintosh and Firefox w ith other operatin[...]

AXIS P3384–VE Network Camer a A ccessing the P r oduct Access from the Internet Once connected, the Axis product is accessible o n your local net work (LAN). To access the product from the Internet you m ust con fi gure your network router to allow incoming data traf fi c to the product. To do this, enable the NA T-trave rs al feature, wh ich w[...]

AXIS P3384–VE Network Camer a A ccessing the P r oduct Select the power line frequency (50 Hz or 60 Hz) used at the locat ion of the Axis product. Selecting the wrong frequency may cause image fl i c k e ri ft h ep r o d u c ti su s e di n fl uorescent light environments. When using 50 Hz, the maximum frame rate is limited to 25 fps. Note Power[...]

AXIS P3384–VE Network Camer a A ccessing the P r oduct AXIS Media Control viewer toolbar The AXIS M edia Control viewer toolbar is availa ble in Internet Explor er only. See AXIS Media Control (AMC) on page 12 for more information. The toolbar displays the follow ing buttons: The Play button connects to the Axis product and starts playing a media[...]

AXIS P3384–VE Network Camer a A ccessing the P r oduct Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-de fi ned buttons can also appear in the Control panel. See Controls on page 28 . To view a speci fi c view area or pre set positio n, select the view area or preset position f rom the Sou[...]

AXIS P3384–VE Network Camer a Media Str eams Media Streams The Axis product provides several audio and video stream form ats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motio n JPEG video streams, audio streams and to the list of available st[...]

AXIS P3384–VE Network Camer a Media Str eams T h eA M CC o n t r o lP a n e lc a nb eu s e dt oc o n fi gure various video and audio settings. Pl ease see the AXIS Media Control User’s Manual for more information. The AMC C ontrol Panel is automatically installed on fi rst use, after which it can be con fi gured. Open the AMC Control Panel f[...]

AXIS P3384–VE Network Camer a Media Str eams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths a bove, although Axis do es not guarantee this. Accessing Audio Streams The Live V[...]

AXIS P3384–VE Network Camer a Settin g Up the P r oduct Setting Up the Product The Axis p roduct can be con fi gured by users with administra tor or operator r ights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all s ettings. • Operators hav[...]

AXIS P3384–VE Network Camer a Video and A udio Video and Audio The video and audio settings can be used to optimize video and audio quality. You ca n con fi gure the following: • Video stream settings. See page 16 . •S t r e a m p r o fi les . See page 17 . • Camera settings. See page 18 . •V i e w a r e a s . S e e page 19 . • Overla[...]

AXIS P3384–VE Network Camer a Video and A udio • Resolution . S elect the default resolution. • Compression . The compression le vel affects t he image quality, bandwidth and fi le size of saved images; the lower the compression, the higher the image quality wi th higher bandwidth requirements and larger fi le sizes. • Rotate image . If r[...]

AXIS P3384–VE Network Camer a Video and A udio Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The ima[...]

AXIS P3384–VE Network Camer a Video and A udio Shutter & Gain The shutter and gain settings affect the amount of motion blur and n oise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessar y to prioritiz e e ither low motion blur or low noise. The Axis product allows using different priorit[...]

AXIS P3384–VE Network Camer a Video and A udio To add a new view area: 1. Go to Video & Audio > View Areas . 2. Click Add . 3. The new view area appears under Selected view area . Enter a descriptive name in the Name fi eld. 4. Select an Aspect ratio and a Video stream resolution . 5. A new view area covers the whole image. Us et h em o u[...]

AXIS P3384–VE Network Camer a Video and A udio 2. Click Browse a n db r o w s et ot h e fi le. 3. Click Upload . 4. Select the image to use from the Use overlay image list. 5. Click Save . To display the overlay image: 1. Go to Video & Audio > Video Stream and select the Image tab. 2. Under Overlay Settings ,s e l e c t Include overlay im[...]

AXIS P3384–VE Network Camer a Video and A udio 1. Click Open iris to open the iris to its maximum position. This gives the smalle st depth of fi eld and provides the best conditions for focusing. 2 . F o c u si ss e ti n t h e Focus w indow . Use the mouse to move and resize the focus w indow. 3. Set the zoom le vel using the slider and click Pe[...]

AXIS P3384–VE Network Camer a Video and A udio Encoding - Select digital audio encoding format. • AAC requires a license for both encoding and decoding. A AC is the least complicated a nd most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the A x[...]

AXIS P3384–VE Network Camer a Live Vie w Con fi g Live View Con fi g You can customize the Live View page and alter it to suit your requirements. It is possible to de fi ne the following features of t h eL i v eV i e wp a g e . •S t r e a m P r o fi le. See page 17 . • Default Viewer for Browser. See page 24 . • Viewer Settings. See pag[...]

AXIS P3384–VE Network Camer a Live Vie w Con fi g Browser Viewer Description AMC Recommended viewer in Internet Explo rer (H.264/M otion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires o ne of the following installed o n the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Wind[...]

AXIS P3384–VE Network Camer a Live Vie w Con fi g - Active/Inact ive displays two buttons, one or each action. To con fi g u r et h ea c t i v ea n di n a c t i v es t a t e s ,g ot o System Options > Ports & Devices > I/O Ports and set the port’s Normal state . For more information about I/O ports, see I/O Ports on page 47 . 26[...]

AXIS P3384–VE Network Camer a PTZ (P an Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabl ed in the selected view a re a. For more information on view areas, see View Areas on page 19 . Preset Positions A preset position is a prede fi ned view that can b e used to quickly steer the camera to a [...]

AXIS P3384–VE Network Camer a PTZ (P an Tilt Zoom) Guard Tour A guard tour displays the video stre am from different preset posi tions, one-by -one, in a predetermin ed order or at random and for con fi gurable time periods. The enabled guard tour will keep running after the user has logge d off or closed the browser. T oa d dag u a r dt o u r :[...]

AXIS P3384–VE Network Camer a Detector s Detectors Camera Tampering Camera Tampering can generate an alarm w hene ve r the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for examp le an email, an action rule must be set up. To con fi gure tampering: 1. Go to Detectors > Camera Tampering .[...]

AXIS P3384–VE Network Camer a Detector s Note Using the motion detection feature may dec rease the prod uct’s overall performa nce. Set Up Motion Detection Windows To set up a motion detecti o n Include Window , follow these instructions: 1. Go to Detectors > Motion Detection . 2. Select a desired resolution for viewing while setting up Moti[...]

AXIS P3384–VE Network Camer a Detector s Medium level (50%) A large difference in luminance is required to trigger motion detection. Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright ob j[...]

AXIS P3384–VE Network Camer a Applications Applications Third p arty ap plications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axi s.com/a pplica t ions To upl oad an a pplica tion, go to Applications > Overview , click Browse to locate the fi le[...]

AXIS P3384–VE Network Camer a Ev e n ts Events The Axis product can be con fi gured to perform actions when different events occur, for example, start a rec ord ing when motion is detected. The set of conditions that de fi nes how and when the action is triggered is called an Action Rule . Available Action Rul e triggers and conditions include:[...]

AXIS P3384–VE Network Camer a Ev e n ts - System Initializing — trigger the rule w h e n the product is being starte d. This can for ex amp le be used to send a noti fi cation when the product restarts. • Time - Recurrence — trigger the rule periodically, see Recurrences on page 36 . This can for example be used to upload an image every 5 [...]

AXIS P3384–VE Network Camer a Ev e n ts 8. Select Network Share from the Storage drop-down list. To add add itional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the tri[...]

AXIS P3384–VE Network Camer a Ev e n ts 3. Click OK . To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. Recurrences Recurrences are used to trigger Action Rules re pea tedly, for example e very 5 minutes or e v ery hour. To set up a recurre nce: 1. Go to Events > Recurren[...]

AXIS P3384–VE Network Camer a Re c o rd in g s Recordings T h eA x i sp r o d u c tc a nb ec o n fi gured to record video continuously or according to a n action rule: • To start a continuous recording, see page 37 . • To set up action rules, see pa ge 34 . • To access recordings, see Recording List on p age 37 . •T o c o n fi gure cam [...]

AXIS P3384–VE Network Camer a Re c o rd in g s Note If a new stream pro fi le is selected while a recording is o ngoing, the reco rding w ill be stopped and saved in the recording list and a new recording with the new stream pro fi le will star t. All previous c ontinuous re cordings w ill remain in the recording list until they are removed man[...]

AXIS P3384–VE Network Camer a System Options System Opti ons Security Users User access control is enabled by default and can be con fi gured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It i s also possible to allow anonymous viewer login, which means that anybo[...]

AXIS P3384–VE Network Camer a System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control p roviding secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must auth enticate themselves. T[...]

AXIS P3384–VE Network Camer a System Options A Server/Client certi fi cate can be self-signed or issued by a Certi fi cate Authority (CA). A self-sig ned certi fi cate offers lim ited protection and can be used before a CA-issued certi fi cate has been obtained. To install a self-signed certi fi cate: 1. Go to System Options > Security &g[...]

AXIS P3384–VE Network Camer a System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both vers ions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Con fi guration By default, the Axis p roduct is set to use IPv4 (IP version 4) and to obtain the IP addres[...]

AXIS P3384–VE Network Camer a System Options Advanced TCP/IP Settings DNS Con fi guration DNS (Domain Name Service) provides the translation of host names to IP a ddresses. The DNS settings are con fi gured under System Options > Network > TCP/IP > Advanced . Select Obtain DNS server address via DHCP to use the DNS settings provided by[...]

AXIS P3384–VE Network Camer a System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traf fi c from the private network to the “outside”, that is, the Int ernet. Security on the private netw ork (LAN) is i[...]

AXIS P3384–VE Network Camer a System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain level of a speci fi ed resource to selected traf fi c on a network. A QoS-aware network prioritizes network traf fi c and provides a greate r ne two rk reliability by controlling the amount of bandwidth an ap plication may use. T[...]

AXIS P3384–VE Network Camer a System Options UPnP TM The Axis pro duct includes supp ort for UPnP TM .U P n P TM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol. UPnP TM can be disabled under System Options > N etwork > UPnP TM . RTP/H.264 The RTP port range and mul[...]

AXIS P3384–VE Network Camer a System Options If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair . This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card. To avoid fi lling the card, it is recommended to remov[...]

AXIS P3384–VE Network Camer a System Options • the default router • the subnet m ask •t h e s y s t e m t i m e • the IEEE 802.1X settings • the focus position Click Default to reset all setting s, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to fact[...]

AXIS P3384–VE Network Camer a System Options The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Con fi guration . The Access Log can be con fi gured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be use[...]

AXIS P3384–VE Network Camer a T r oubleshooting Troubleshooting Checking the Firmware Firmware is s oftware that determines the f uncti onality of ne twork devices. One of your fi rst actions when tro u bleshooting a problem should be to check the current fi rmware version. The latest version may contain a correction that fi xes your particula[...]

AXIS P3384–VE Network Camer a T r oubleshooting ping -s 408 <IP address> In Windows , type the following from a command/DOS prompt (t his may require that you run the command pro m pt as an administrator): arp -s <IP address> <serial number> ping -l 408 -t <IP address> 2. If the product does not reply in 30 seconds, restar[...]

AXIS P3384–VE Network Camer a T r oubleshooting The product is accessible locally but not externally Router con fi guration To con fi g ure your router to allow incoming data traf fi c to the Axis product, enable the NAT-traversal feature which will attempt to automa t ically con fi gure the router to allow access to the A xis product, see NA[...]

AXIS P3384–VE Network Camer a T r oubleshooting No images displayed on web page Problems with AXIS Media Control ( Internet Explorer only ) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make su re tha t AXIS Media Control is installe d on y our computer. Installation of additional Ac[...]

AXIS P3384–VE Network Camer a T r oubleshooting No audio Incorrect setup Check the sound card in the computer. E nsure th at mute is not selected a nd that the volume settings are correct. No audio or very poor audio quality Check that Enable audio support is selected under Setup > System Options > Security > Audio Support . Check that t[...]

AXIS P3384–VE Network Camer a T echnical Speci fi cations Technical Speci fi cations Function/group Item Speci fi cations Models AXIS P3384–VE Image sensor Progressive scan RGB CMOS 1/3” (effective) Lens Varifocal, remote focus and zoom, IR corrected , P-Iris control, megapixel resolution 3-9 mm, 84° - 30° view (horizontal angle of view,[...]

AXIS P3384–VE Network Camer a T echnical Speci fi cations Function/group Item Speci fi cations Security Password protection, IP address fi ltering, HTTPS encryption*, IEEE 802.1X network access control*, digest authentication, user access log Networ k Supported protocols IPv4/v6, HTTP, HTTPS, SSL /TLS*, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMT[...]

AXIS P3384–VE Network Camer a T echnical Speci fi cations Function/group Item Speci fi cations FCC:FCC Part 15, Subp art B, Class B demonstrated by compliance with EN 55022 (CISPR 22) Japan: VCCI-2008, Class B, ITE • C-tick AS/NZS CISPR 22, demonstrated by compliance with EN 55022 (CISPR 22) Canada: ICES-003 Canadian ICES-003, Clas s B digita[...]

User Manual Ver. M2.2 AXIS P3384– VE Network Camera Date: July 2012 © Axis Communication s AB, 2012 Part No. 47 753[...]