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Avaya Definity Callmaster IV manual

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Table of contents for the manual

  • Page 1

    CALLMASTER ® IV V oice T erminal User and Installation Instructions 555-015-171 Issue 5 August 2005[...]

  • Page 2

    [...]

  • Page 3

    Copyright 2005, A vaya Inc. All Rights Rese rved Notice Every effort was made to ensure that the inf ormation in this document was complete and accurate at the ti me of printing. However , information is subject to change. Warranty Avaya Inc. provide s a limited warranty on this product. Refer to your sales agreement to establish the terms of the l[...]

  • Page 4

    Part 68: Answer-Supervision Signaling Allowing this equipment t o be operated in a manner that does not provide proper answer-supervisio n signaling is in violation of Part 68 rules. This equipment returns answer -supervision signals to the public switched network when: • answered by the called station, • answered by the attendant, or • route[...]

  • Page 5

    Contents Issue 5 August 2005 5 Your CALLMASTER IV Voice Terminal 7 ■ Overview 7 ■ The Headset (or the Handset ) 7 ■ The Recorder Inte rface 8 ■ Organization of This Guide 8 ■ Conventions 9 ■ Feature Des criptions 9 ■ Installation 12 Checklist of Parts 12 Orderable Equipmen t 12 Installation Pr ocedures 14 Operating Ra nge Requirements[...]

  • Page 6

    Contents 6 Issue 5 August 2005[...]

  • Page 7

    Issue 5 August 2005 7 Y our CALLMASTER IV V oice Te r m i n a l Overview Y our CALLMASTER ® IV voice terminal has been specially designed f or use with an A va ya Media S er ver . This v oice ter minal has six b uttons that can be used f or either call appearances or f eatures and 15 but tons that are administered e xclusively f or f eatures. It a[...]

  • Page 8

    The Recorder Interface 8 Issue 5 August 200 5 NOTE: If y ou hav e both a handset and a headset plug ged into a CALLMASTER IV voice terminal , you ma y want to unplug the ha ndset when you are not usin g it, since it can pic k up nearb y noises (such as papers being shuffled) which ma y be heard ov er the headset. The Recorder Interface The CALLMAST[...]

  • Page 9

    Conventions Issue 5 August 2005 9 Conventions The f ollowing con ventions are used in the pr ocedures: Feature Descriptions F amiliarize yourself with y our CALLMAST ER IV voice terminal and its many f eat ures by revie wing Figure 1 that follo ws and the f eat ure e x planations on th e f ollowing pages FIGURE 1 The CALLMASTER IV V oice T erminal [...]

  • Page 10

    Feature Descriptions 10 Issue 5 August 2005 Star ting at the top left of Figure 1 and contin uing clockwise: Message Light —A r ed light which goes on steadily when a message has been left f or you. Select Button —Can be used in two diff erent wa ys: ■ Used with to initiate a self-t est of y our voice terminal; ■ Used with to select you r o[...]

  • Page 11

    Feature De scriptions Issue 5 August 2005 11 Log in Button —Use this b utton to automatica lly log in to the A CD system when yo u want to begin ans wering A CD calls. Dial P ad —The standard 12-b utton pad f or dialing phone number s and accessing f eatures. Th e letters, “Q” and “ Z, ” hav e been added to the a ppropriate dial pad ke [...]

  • Page 12

    Installation 12 Issue 5 August 2005 Installation NOTE: The CALLMASTER IV v oice terminal can only be desk-mounted; it cannot be w all-mounted. IMPORT A NT : DEFINITY ECS CALLMASTER II, CALLMASTER I II, and CALLMASTER IV V oice T er minals In struct ions for Progr amm ing the Op tions , 555-015-172 , is a brief set of instructions which includes pro[...]

  • Page 13

    Installation Issue 5 August 2005 13 Handset D-Kit #182 083 (black) Handset cradle* Thumbscrew* Handset K2G2-0 3* Handset cord H4DU* PJ327 Adapter* 105514798 847731114 845952928 407228600 407632819 406976395 Handset D-Kit #182 084 (misty cream) Handset cradle* Thumbscrew* Handset K2G2-2 15* Handset cord H4DU* PJ327 Adapter* 105514806 847960226 84595[...]

  • Page 14

    Installation 14 Issue 5 August 2005 Installation Procedures 2 Use the f ollowing procedures to install y our CALLMASTER IV voice terminal. See Figure 3 f or the location of the jac ks mentioned below . 1. Lay the v oice ter minal f ace down so the bo ttom slopes toward you. 2. Plug the line cord in to the line jack. Pres s fir mly until you hear t [...]

  • Page 15

    Installation Issue 5 August 2005 15 FIGURE 3 The LINE Jack, Adjunct Jac k, and Routing Channels Operating Range Requirements 3 ■ The total distance betw een the CALLMASTER IV v oice ter minal with recorder interf ace activ e and the recording de vice should not e xceed 200 fe e t / 60.96 meters. ■ The distance between th e CALLMASTER IV voice t[...]

  • Page 16

    Installation 16 Issue 5 August 2005 Please read the CA UTION stateme nt directly below bef ore beginning the installation. If all connections are correct, plug the adapter into the RJ11C jack to provide t he proper wiring translation to the DCP te r minals. NOTE: This adapter w or ks ONL Y when using a DCP terminal on a 2-wire DCP digital line circ[...]

  • Page 17

    Installation Issue 5 August 2005 17 Figure 4 shows how a CAL LMASTER IV should be configured through the wa ll jack with the A va ya Media Ser v er and t he recording device . NOTE: T ypically , an RJ45X or equivalent wall jac k is used in this type of configur ation. 6 G-W 6 unused 7 W -BR 7 unused 8 BR-W 8 unused The DCP Line Interface (Contin ue[...]

  • Page 18

    Installation 18 Issue 5 August 2005 FIGURE 4 Connecting the CALLMASTER IV to the Av ay a Media Se r ver and the Recor ding Devi ce T esting the Headset or Handset 4 NOTE: If y ou are using a handset, use the installation instructions that come with the handset kit to install the handset cradle . 1. Plug in the hea dset or the handset, press a call [...]

  • Page 19

    Installation Issue 5 August 2005 19 Labeling and Installing the Button-Designation Cards and Covers 4 NOTE: The cards and co vers are sh ipped as loose items with the CALLMASTER IV vo ic e ter minal. 1. Make sure that the voice termina l is ri ght side up. 2. T ype or write the numb ers/f eatures on the button designation cards with the appropriate[...]

  • Page 20

    Basic Voice Term inal Operat ions 20 Issue 5 August 2005 FIGURE 5 Inser ting the Designation Cards Basic V oice T erminal Operations The f ollowing oper ations can be used immediately . Going Off-Hook 5 NOTE: When the head set or handset is plugg ed into the terminal, it is immediately off-hook. Raising or Lowering Receive V olume 5 Y ou can use th[...]

  • Page 21

    Basic Voice Terminal Operations Issue 5 August 2005 21 ■ T o raise or low er the receive v olume ■ T o raise the v olume of the receiv e le vel of the head set or the handset, press the right v olume control butt on labeled . ■ T o lower the receive le v el of the headset or the handset, press the left v olume control button labe led . NOTE: [...]

  • Page 22

    Basic Voice Term inal Operat ions 22 Issue 5 August 2005 Conference T o add another par ty to an e xisting call NOTE: If y our CALLMASTER IV v oice ter minal is connected to a DEFINITY ECS or a DEFINITY Gene r ic 1 or Generic 3, the confer ence call can include up t o six par ties. If y our CALLMASTER IV is connected to a DEFINITY Generic 2, the co[...]

  • Page 23

    Basic Voice Terminal Operations Issue 5 August 2005 23 Drop T o disconnect from an act ive 2-party call 1. Press . ■ Y ou hear dial tone. NOTE: Y o u may press instead of to disc onnect faster . Howe v er , if you press you will not hear dial tone . T o drop the last par ty yo u added to a conf erence call 1. Press . ■ The last par ty added to [...]

  • Page 24

    Basic Voice Term inal Operat ions 24 Issue 5 August 2005 Select Ring (and Ringer V olume) T o select a personalized ring NOTE: There are eight dif ferent ringing patterns from which to choose . 1. Press . ■ Green light ne xt to goes on steadily . 2. Press . ■ Green light n e xt to w inks. ■ Current ring pattern plays an d repeats ev er y thre[...]

  • Page 25

    Basic Voice Terminal Operations Issue 5 August 2005 25 T o ad just the ton e ring er volume if necessar y 1. T o raise the v olume, pr ess the right v olume control bu tton labeled ; to lower the v olume, press the left v olume control button labeled . ■ Displa y shows the volume le vel: (There are eight possible v olume settings . On the displa [...]

  • Page 26

    Technical Description 26 Issue 5 August 2005 T echnical Description Physical Dimensions and W eight NOTE: The CALLMASTER IV v oice terminal can only be desk-mounted; it cannot be wall -mounted. The CALLMASTER IV v oice ter minal measures: ■ 8.5 inches / 215.9 millimeters deep ■ 11.0 inches / 279.4 millimeters wide ■ 4.25 lbs / 1.853 kilograms[...]