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Avaya C420 manual

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Table of contents for the manual

  • Page 1

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 1 of 16 PlantronicsC4 20 Avaya Solution & Interoper ability Test Lab Application Notes for Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one- X® Communicator - Issue 1.1 Abs[...]

  • Page 2

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 2 of 16 PlantronicsC4 20 1. Introduction These Application Notes describe the configuration steps require d for Plantronics Blackwire C420 Headsets with Avay a I P Softphone, Ava ya IP Agent, Avaya one-X® Communicator[...]

  • Page 3

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 3 of 16 PlantronicsC4 20 2. Reference Configuration Figure 1 illustrates the test config uration used to verif y the Plantronics solution. The configuration comprised of an Avaya S8510 Server running Ava y a Aura™ Co[...]

  • Page 4

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 4 of 16 PlantronicsC4 20 3. Equipment and Sof tw are V alidated The following equipment and software were used for the sample c onfi guration provided: Equipment Software Avaya S8510 Server Avaya Aura™ Communication [...]

  • Page 5

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 5 of 16 PlantronicsC4 20 4.1. Configure Stat ion for A vaya IP Softph one or Av aya one- X Communicato r Use the add station n command, where n is an available extension in the dial-plan. To create a station to be used[...]

  • Page 6

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 6 of 16 PlantronicsC4 20 4.2. Configure Stat ion for A vaya IP A gent Use the add station n command, where n is an available extension in the dial-plan to create a new station to be used by Avaya IP Agent. Configure th[...]

  • Page 7

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 7 of 16 PlantronicsC4 20 4.3. Configure IP C odec Set The following screen shows the codec set configuration that was used during the te st. To configure the codec set, use the change ip-codec-set n command, where n is[...]

  • Page 8

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 8 of 16 PlantronicsC4 20 Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420 . Select this device as the Primary Playback Device and Recording Device as shown below. Se[...]

  • Page 9

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 9 of 16 PlantronicsC4 20 6. Configure A vaya IP Agent After logging into Avaya IP Agent, select Audio  Tuning Wizard from the menu as shown below. Plantronics Blackwire C420 Headset is automatically detected in Micr[...]

  • Page 10

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 10 of 16 PlantronicsC4 20 Select Headset or Handset . Click Next and follow the remaining procedures to tune the a udio.[...]

  • Page 11

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 11 of 16 PlantronicsC4 20 7. Configure A vaya one -X Communicat or After logging into Avaya one-X Communicator, select  Settings  Ge neral Settings from the menu as shown below. Select Audio from the left panel a[...]

  • Page 12

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 12 of 16 PlantronicsC4 20 Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420 . Select this device as the Playback Device and Recording Device as shown below. Click Nex[...]

  • Page 13

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 13 of 16 PlantronicsC4 20 9. General T est Approach and T est Result s All test cases were performed manually . The following features were verified:  Placing calls to the voicemail system. Voice messages were recor[...]

  • Page 14

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 14 of 16 PlantronicsC4 20 10. V erification S te p s From the Windows Control Panel, open Sounds and Audio Devices and click the Audio tab. Verify that the device Plantronics C420 is listed in both the Sound playback a[...]

  • Page 15

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 15 of 16 PlantronicsC4 20 12. Additional Refe rences This section references the Avaya and Plantronics documentation that are releva nt to these Application Notes. The following Avaya product documentation can be found[...]

  • Page 16

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 16 of 16 PlantronicsC4 20 © 2010 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avay a Inc. All trademarks identified by ® and ™ are reg istered trademarks or trade marks, respectively, [...]