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Avaya 5410 manual

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Table of contents for the manual

  • Page 1

    IP Office 5410/2410 Phone User Guide Issue 3f (7 th October 2005)[...]

  • Page 2

    5410/2410 Phone User Guide Page ii IP Office Issue 3f (7th October 2005) T able of Content s The 2410 Te lephone ............................................................................................................. ...... 4 Overview .............................................................................................................[...]

  • Page 3

    Table Of Contents 5410/2410 Phone User Guide Page iii IP Office Issue 3f (7th October 2005) Diverting Calls ................................................................................................................ .......................... 30 Do Not Disturb ....................................................................................[...]

  • Page 4

    5410/2410 Phone User Guide Page 4 IP Office Issue 3f (7th October 2005) The 2410 T elephone Overview This guide covers the use of the Avaya 2410 and 5410 phones, on Avaya IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.[...]

  • Page 5

    The 2410 Telephone 5410/2410 Phone User Guide Page 5 IP Office Issue 3f (7th October 2005) 1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. See Call Appearanc[...]

  • Page 6

    2410user 5410/2410 Phone User Guide Page 6 IP Office Issue 3f (7th October 2005) Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can change [...]

  • Page 7

    The 2410 Telephone 5410/2410 Phone User Guide Page 7 IP Office Issue 3f (7th October 2005) System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘sel f administrator’ features that will enable you to add System Features to your soft Functi[...]

  • Page 8

    5410/2410 Phone User Guide Page 8 IP Office Issue 3f (7th October 2005) Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears on the associated call appearance. To answer an incoming call Do one of the following: • If you are not active on another call, answer th[...]

  • Page 9

    Basic Call Handling Features 5410/2410 Phone User Guide Page 9 IP Office Issue 3f (7th October 2005) Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop . You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be used[...]

  • Page 10

    2410user 5410/2410 Phone User Guide Page 10 IP Office Issue 3f (7th October 2005) Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call wit[...]

  • Page 11

    Basic Call Handling Features 5410/2410 Phone User Guide Page 11 IP Office Issue 3f (7th October 2005) Redial The Redial feature automatically redials a previous ly dialed extension or outside number (up to 24 digits). Your phone will store the up to ten of the last numbers dialed. Note: If you have dialed the same number twice in su ccession, it wi[...]

  • Page 12

    2410user 5410/2410 Phone User Guide Page 12 IP Office Issue 3f (7th October 2005) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer 2. When you hear dial tone, dial the number to which t[...]

  • Page 13

    Basic Call Handling Features 5410/2410 Phone User Guide Page 13 IP Office Issue 3f (7th October 2005) Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system. 2. Two Call Appearance keys are required for [...]

  • Page 14

    5410/2410 Phone User Guide Page 14 IP Office Issue 3f (7th October 2005) Using S peed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials. The list of these spee d dials is accessed by pressing SpDial . If SpDial is not shown, press and softkey. • Caution: Speed dials are stored on the phone. Consequently, any loss of [...]

  • Page 15

    Using Speed Dials 5410/2410 Phone User Guide Page 15 IP Office Issue 3f (7th October 2005) Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown, press any Soft Key . • Press Add . If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dia[...]

  • Page 16

    2410user 5410/2410 Phone User Guide Page 16 IP Office Issue 3f (7th October 2005) Deleting a Speed Dial 1. Press SpDial . If SpDial is not shown, press any Soft Key . 2. Press Delete . 3. Select the speed dial entry you want to delete. • Press and to display different pages of speed dials or key the first letter of the required name to jump to th[...]

  • Page 17

    5410/2410 Phone User Guide Page 17 IP Office Issue 3f (7th October 2005) Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log . This log can store up to 48 entries. These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls You can select which types of calls a[...]

  • Page 18

    2410user 5410/2410 Phone User Guide Page 18 IP Office Issue 3f (7th October 2005) Using the Call Log You can make calls directly from the call log. Whilst in th e call log you can still make a call by goi ng off- hook, pressing Speaker and dialing a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. V[...]

  • Page 19

    Using the Call Log 5410/2410 Phone User Guide Page 19 IP Office Issue 3f (7th October 2005) Deleting a Call Log Entry 1. Press Log . If Log is not shown, press any Soft Ke y . 2. At default, Missed calls are displayed first. You can select from InAns or Outgo . Alternatively, press More and select All to display all three options. To return to Miss[...]

  • Page 20

    5410/2410 Phone User Guide Page 20 IP Office Issue 3f (7th October 2005) Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different ty pes of calls - a repeated single r ing for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. T[...]

  • Page 21

    Changing Options 5410/2410 Phone User Guide Page 21 IP Office Issue 3f (7th October 2005) Adjusting the Display Contrast You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast. 1. Press Exit to exit any other mode, then press any of the keys below the display. 2. Press Option . 3. Press Cont[...]

  • Page 22

    2410user 5410/2410 Phone User Guide Page 22 IP Office Issue 3f (7th October 2005) Language When the phone is first installed, it is set to display screen text in English. You can se lect the language that you would prefer from the following: • English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands[...]

  • Page 23

    Changing Options 5410/2410 Phone User Guide Page 23 IP Office Issue 3f (7th October 2005) Default Phone/Erase All Settings The Erase All option allows you to reset all personalized settings entered through the phone's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists. 1. Press Exit to[...]

  • Page 24

    5410/2410 Phone User Guide Page 24 IP Office Issue 3f (7th October 2005) Function Keys Overview of the Function Keys Both the , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by the phone (e.g. SpDial, Log, Op[...]

  • Page 25

    Function Keys 5410/2410 Phone User Guide Page 25 IP Office Issue 3f (7th October 2005) Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Admini[...]

  • Page 26

    2410user 5410/2410 Phone User Guide Page 26 IP Office Issue 3f (7th October 2005) Shorthand Programming Mode 1. Press Admin or Admin 1 . See Display Key Programming. 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exception of Expl1? , the names shown are the features that you can assign to soft key s. When Admin has been selec[...]

  • Page 27

    Function Keys 5410/2410 Phone User Guide Page 27 IP Office Issue 3f (7th October 2005) Longhand Programming 1. Press Admin or Admin 1 . See Display Key Programming. . 2. Pressing Expl? to switch to longhand programming mode. 3. Press Next until the required function required is shown, then press Selct . 4. If the function requires some data to be e[...]

  • Page 28

    2410user 5410/2410 Phone User Guide Page 28 IP Office Issue 3f (7th October 2005) Changing Function Key Labels You can replace the default label shown for any function key with you own custom la bel of up to 13 characters. 1. Press Exit to exit any other mode, then press any of the keys below the display. 2. Press Label . • Edit allows you replac[...]

  • Page 29

    5410/2410 Phone User Guide Page 29 IP Office Issue 3f (7th October 2005) System Features Introduction As well as your phones specific features, you can acce ss a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assu[...]

  • Page 30

    2410user 5410/2410 Phone User Guide Page 30 IP Office Issue 3f (7th October 2005) Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). • To switch forw ard direct station (i.e. [...]

  • Page 31

    System Features 5410/2410 Phone User Guide Page 31 IP Office Issue 3f (7th October 2005) Voicemail Note that not all systems support voicemail or have voicemail installed. • To switch voicemail on dial *18 , to switch it off dial *19 . • To retrieve your voicemail, use the code *17 . Your voicemail may be set up to deliver your messages by call[...]

  • Page 32

    2410user 5410/2410 Phone User Guide Page 32 IP Office Issue 3f (7th October 2005) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate number. For example, w[...]

  • Page 33

    5410/2410 Phone User Guide Page 33 IP Office Issue 3f (7th October 2005) Index 0 07*N 32 1 1.5 enter 15 10*N 30, 32 11*N 30, 32 12*N 30, 32 13*N 30, 32 14*N 30, 32 2 20*N 32 201 forwarding 30 21*N 32 3 32*N 32 33*N 32 35*N 32 36*N 32 37*N 32 38*N 32 4 45*N 32 5 53*N 32 5410's Option 23 57*N 32 7 70*N 32 71*N 32 A Abbreviate Dial Program 25 Abb[...]

  • Page 34

    2410user 5410/2410 Phone User Guide Page 34 IP Office Issue 3f (7th October 2005) Dial Speed Dial Number 14 Dial 14 Dial Physical Extn 32 Dir 25 Directed Call Pickup 25 Display Contrast Adjusting 21 Display Contrast 21 Display, Call Appearance 4 Diverting Calls 30 Diverting 30 Do Not Disturb 30 Done pressing 21 Done 16, 18, 19 Done 21 Done 21 Done [...]

  • Page 35

    Index 5410/2410 Phone User Guide Page 35 IP Office Issue 3f (7th October 2005) Press Hold 11 Press Keep 26, 27 Press Label 28 Press Language 22 Press Log 18, 19 Press Log Setup 19 Press Next 27 Press Option 19, 20, 21, 22, 23 Press Redial 8, 9, 11 Press Repla 26, 27 Press Ring Options 20 Press Save 18 Press Self Test 21 Press SpDial 14, 15, 16 Pres[...]

  • Page 36

    2410user 5410/2410 Phone User Guide Page 36 IP Office Issue 3f (7th October 2005) Voicemail On 32 Voicemail Pro 31 Voicemail ringback 31 Voicemail Ringback Off 32 Voicemail Ringback On 32 Volume Controls 4 W WARNING 17 Which Calls Setting 19 Which Calls 19 Y Yes Flash Message Lamp 20 set 20 Show Phone Screen 20 Yes 19 Yes 20 Yes 22 Yes/No 19, 22 Yo[...]

  • Page 37

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  • Page 38

    2410user 5410/2410 Phone User Guide Page 38 IP Office Issue 3f (7th October 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detail[...]