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Avaya 4400 manual

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Table of contents for the manual

  • Page 1

    IP Office 4400, 4600, 6400 & TransTalk MDW 9040 Telephones 40DHB0002USAL - Issue 7 (2 n d October 2003)[...]

  • Page 2

    Introduction Page ii 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page ii IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Introduction .............................. 3 4400, 4600 and 6400 Te lephones ............... 3 TransTalk ® MDW 9040 ................................ 4 Phone Key Sy mbols ..................................... 5 The[...]

  • Page 3

    Introduction Page 3 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 3 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Introduction 4400, 4600 and 6400 Telephones This guide covers the use of most 4400, 4600 and 6400 series telephones on IP Office telephone systems. Note that this guide assumes that the phone you are using has its def[...]

  • Page 4

    Introduction Page 4 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 4 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) TransTalk ® MDW 9040 The TransTalk ® MDW 9040 set is a wireless set that can be used with th e system. It is plugged into a DS port on either the base Control Unit or a DS expansion module. When using the set, the u[...]

  • Page 5

    Introduction Page 5 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 5 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Phone Key Symbols Your phone may use either text or icon markings for some keys. • Spkr: The light above the key is lit when working handsfree. See "Handsfree Operation" on page 12. • Mute: The light abo[...]

  • Page 6

    Introduction Page 6 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 6 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) The Display B • Phone locked: Internal calls only, see "Lock/Unlock the Phone" on page 21. D • Call Forwarding On: See "Call " on page 15. G • In Group: H • Held Call: Shows the number of h[...]

  • Page 7

    Making Calls Page 7 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 7 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Making Calls Make a Call All phones in these series have a handsfree speaker so that you can dial and hear the call progress without having to pickup the handset. On some models this facility is only one-way so you mu[...]

  • Page 8

    Making Calls Page 8 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 8 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Redial The phone stores a record of the numbers that you have dialed. You can display and select a number from that record. 4406D+, 4606D+ and TransTalk ® MDW 9040 sets can use redial. When the button is pressed, the[...]

  • Page 9

    Making Calls Page 9 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 9 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Arrange a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extension is next used you phone will ring and when [...]

  • Page 10

    Answering Calls Page 10 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 10 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Answering Calls Answer a Call To answer a call : 1. Your display will show whatever information the system has about the calling party. 2. Press Spkr to answer handsfree or pickup the handset. Internal Auto-Answe[...]

  • Page 11

    Answering Calls Page 11 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 11 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Answering a Message Indicator If another extension has left you a message or you have voicemail, then your lamp is lit. Note: If you have voicemail ringback sw itched on, then whenever you have new messages the v[...]

  • Page 12

    Other Call Controls Page 12 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 12 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Other Call Controls Account Codes You can enter an account code during a call. Some extension may also be required to enter an account code before making a call. 4406D+, 4606D+ and TransTalk ® MDW 9040 users[...]

  • Page 13

    Other Call Controls Page 13 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 13 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Drop a Call You can use this function to disconnect a caller. This feature can also be used with conferencing - See "Conferencing Calls" on page 14. 4406D+ and 4606D+ sets should have a Drop button [...]

  • Page 14

    Other Call Controls Page 14 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 14 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Conferencing Calls The number of callers that you can have in a conference depends on the telephone system. Contact your System Administrator for details. Note that 4600 series telephones cannot add callers t[...]

  • Page 15

    Diverting Calls Page 15 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 15 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Diverting Calls Switch Divert On 4406D+, 4606D+ and TransTalk ® MDW 9040 users must use shortcodes to activate these features. To set the divert all calls (unconditional) number and modes : 1. Press Menu twice. [...]

  • Page 16

    Diverting Calls Page 16 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 16 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Send All Calls (Do Not Disturb) When on, all your callers either hear busy tone or are diverted to voicemail if installed. The System Administrator can setup a list of exception numbers for you who can still call[...]

  • Page 17

    Hold, Park & Transfer Page 17 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 17 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Hold, Park & T ransfer Parking Calls You can park a call or several calls. You are then free to make and receive other calls. You can also arrange for the parked call to be retrieved by another exte[...]

  • Page 18

    Hold, Park & Transfer Page 18 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 18 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Holding Calls The system automatically reconnects held calls after a set period, the default setting is 2 minutes. To display held calls : 1. An H on your display indicates that you have a held call. 2.[...]

  • Page 19

    Phone Controls Page 19 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 19 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Phone Controls Labeling Softkey Functions You can rename the softkey functions that appear when you press Menu . Note that this doesn't affect the function names shown when you select Prog or Admin . 4406D+, [...]

  • Page 20

    Phone Controls Page 20 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 20 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Display Call Information You can display information about which number another extension is calling. To display call information : 1. Press Menu twice. 2. Select Call . 3. Enter the extension or group number (use[...]

  • Page 21

    Phone Controls Page 21 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 21 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Hot Desking Hot desking is the ability to log on at any phone on the system and have that phone adopt your user settings until you log off. You cannot use hot desking unless the System Administrator has allocated [...]

  • Page 22

    Phone Controls Page 22 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 22 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Change the Login Code This changes the user's Login Code, used for functions such as Hot Desking (see "Hot Desking" on page 21). To set your phone password : 1. Press Menu twice. 2. Press and select[...]

  • Page 23

    Phone Controls Page 23 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 23 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Changing the System Date and Time One phone with a Menu key can be allocated as a "System Phone" by the System Administrator. The user of that phone can then change the date and time displayed on all pho[...]

  • Page 24

    DSS Key Functions Page 24 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 24 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) DSS Key Functions Overview You can program many of the phone’s functions to a DSS key. You can also program dialing digits or user, group and park slot num bers. • 4406D+, 4606D+ and TransTalk ® MDW 9040 T[...]

  • Page 25

    DSS Key Functions Page 25 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 25 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Storing User, Park Slot and Queue Numbers The following functions provide both number storage plus additional functions and DSS key lamp usage. To store user, park slot and queue numbers under a DSS key : . 1. [...]

  • Page 26

    DSS Key Functions Page 26 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 26 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Programming Functions Against DSS Keys Most of the functions normally accessed by pressing Menu can also be programmed under a DSS key. This allows faster access to regularly used functions. To add a function t[...]

  • Page 27

    DSS Key Functions Page 27 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 27 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Admin Functions The following can be programmed against a DSS key via the Admin function (see "Programming Functions Against DSS Keys" on page 26). Dir Access the telephone system directory (see "[...]

  • Page 28

    DSS Key Functions Page 28 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 28 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) CPark Park the current call. This function can be programmed with or without a park slot number. If programmed with a park slot number, pressing the appropriate DSS key will park/unpark calls from that park slo[...]

  • Page 29

    DSS Key Functions Page 29 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 29 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) AD Dial a stored number. This function requires entry of a number to dial when programmed. The number does not have to be a complete number, after pressing the DSS key the user can dial additional digits to com[...]

  • Page 30

    DSS Key Functions Page 30 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 30 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) RngOf Switches the phones audible ringer on/off. This function doe s not require any data entered when programmed. The appropriate DSS key lamp is lit whilst this function is on. Pressing the DSS key again turn[...]

  • Page 31

    System Features Page 31 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 31 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They a[...]

  • Page 32

    System Features Page 32 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 32 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by making providing call waiting tone. If you hear the Call Waiting signal, use HOLD to put the present caller on ho[...]

  • Page 33

    System Features Page 33 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 33 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: - To switch Do Not Disturb on (with or without exceptions) dial *08 , to switch it off dial [...]

  • Page 34

    System Features Page 34 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 34 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) The System Administrator The system enables you set up a wide range of advanced telephony features, with your own numbering plan, speed dialing and feature codes. It also allows you to restrict access, selectivel[...]

  • Page 35

    Index Page 35 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 35 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) 0 01 6 A Absence text 16 Absnt 16 Account codes 12 Answer Call 10 Internal auto-answer 10 Message indicator 11 Pickup 10 AutoCB 9 Automatic callback 9 B B 6, 21 Bar 21 C Call Answer 10 Conference 14 Divert 15 Drop 13 Forwa[...]

  • Page 36

    Index Page 36 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 36 IP Office 40DHB0002USAL - Issue 7 (2nd October 2003) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to [...]