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Avaya 1030 manual

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  • Page 1

    A vaya V ideo Communications Systems User Guide A vaya 1050, A vaya 1040, A vaya 1030 Issue 1 June 2010[...]

  • Page 2

    2 Avaya V ideo Communications Systems User Guid e © 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the in formation in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the inform[...]

  • Page 3

    Avaya Video Communications Systems User Guide 3 Shrinkwrap License (SR). Customer may install and use the Software in accordance with th e terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License"). (see &qu[...]

  • Page 4

    4 Avaya V ideo Communications Systems User Guid e Using A vaya Video Co mmunications Systems This guide explains how to use the followin g A vaya vide o communications systems to pla ce and manage calls: • Avaya 1050 • Avaya 1040 • Avaya 1030 For information about using A vaya 1010/1020, refer to the Avaya 1010/1020 User Guide . For informati[...]

  • Page 5

    Avaya V ideo Communication s Systems User Guide 5 System Component s Before using your Avaya vi deo communications system, familiarize yourself with its components. Camera Near end particip ants and object s in a video conference call are located in the same room a s your Avaya vide o communic ations syst em. Far e nd particip ants and ob ject s ar[...]

  • Page 6

    6 Avaya V ideo Communications Systems User Guid e Microphone An Avaya system inclu des a de vice with one or more microphones for audio input during a call. Depending o n the model and o ptional pe ripherals purchased, the system may have one or more of the following devices. The Avaya Video Conference Phone 1000 high definition audio conferencing [...]

  • Page 7

    Avaya V ideo Communication s Systems User Guide 7 Codec The Ava ya codec compresses outgoing video an d au dio content and data, transmit s this information to the far en d of a call, and de compresses inco ming in formatio n. Y ou should not need to interact with the codec once it has been prop erly inst alled in your environment. Third Party Disp[...]

  • Page 8

    8 Avaya V ideo Communications Systems User Guid e Remote Control The Avay a remote control provides wireless control of all Avaya video communications system function s an d en a ble s you to navig at e the user interface, place and receive calls, and control cameras connecte d to the system.[...]

  • Page 9

    Avaya V ideo Communication s Systems User Guide 9 Navigating the User Interface When your Av aya system is idle, a screen sa ver appears on the display , or the screen is black. An incoming call o r pressing any button on the remote control automatically invokes the system. Note: Administrator s can configure Avaya systems for use in telepr esen ce[...]

  • Page 10

    10 Avaya V ideo Communications Systems User Guid e Icon Condition Video Indicates the number of video calls in progre ss. Each orange circle that appears to the right of the video icon repr esents a video call in progress. V oice Indicates the number of voice calls in progress. Each or ange circle that appears to the right of the voice icon represe[...]

  • Page 11

    Avaya V ideo Communication s Systems User Guide 11 • The navigation bar is a grey bar that appear s below the system status bar . The navigation bar cont ains icons that correspond to buttons on the remote control and text that describes the action a button pe rforms . The icons and text ch ange depending on how you use the system. Note: Pressing[...]

  • Page 12

    12 Avaya V ideo Communications Systems User Guid e The System Menu T o access the System Menu from the main screen, press the button on the remote control. Fr om the System Menu you can do the following: • View selected configuration and status in formation about your Avaya system in the System Information pages. Use the and bu tt on s on the re [...]

  • Page 13

    Avaya V ideo Communication s Systems User Guide 13 Controlling Cameras Become familiar with how to control a camera co nnected to your sy stem before placing a video call. The System Information page identifies th e type of camera connected to the system. If the camera type is pan, tilt, and zoom, you can control the camera with th e remote control[...]

  • Page 14

    14 Avaya V ideo Communications Systems User Guid e Configuring Camera Preset s A camera preset is a predefined camera positi on that is a ssociated with a numeric key on the remote control. Cam era presets enable you to quickly change the position of the near end camera during a call by pressing a single key o n the remote control inst ead of using[...]

  • Page 15

    Avaya V ideo Communication s Systems User Guide 15 Managing Near End Video Quality Before you place a call, examine the ne ar end video image from the camera conne cte d to your Avay a system. If the image flickers, colors appear unb alan ced, or the image appears too dark, you may ne ed to adjust the room lighting or camera settings. For more info[...]

  • Page 16

    16 Avaya V ideo Communications Systems User Guid e 4. Use the arrow keys on the remote control to digit ally p an and til t the camera. Depending on the camera you are using, digit al pan and tilt behave as follows: - If you are using Avaya Video Camera 100, digital pan an d tilt are available only after you activate digital zoom by pressing the zo[...]

  • Page 17

    Avaya V ideo Communication s Systems User Guide 17 Placing a Call from the REDIAL List The REDIAL list on the main screen stor es up to 15 recently dialed numbers. A scroll bar appears when more than five entries are availabl e for selection. The oldest entry in the list is automatically removed when the system receives a call af ter the maximum nu[...]

  • Page 18

    18 Avaya V ideo Communications Systems User Guid e Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory includes three subdire ctories: the loca l, corporate, and meetings directories. An entry in the local or corpor ate directo ries cont ains dialing information for a sing[...]

  • Page 19

    Avaya V ideo Communication s Systems User Guide 19 Manually Dialing a Number from the Main Screen Use the Vid eo C al l and Vo i c e C a l l selections on the main screen to dial a video or voice number manually u sing the remote con trol. Manually Dialing a Video Number T o dial a video nu mber manually from the main screen, follow these step s: 1[...]

  • Page 20

    20 Avaya V ideo Communications Systems User Guid e Manually Dialing a V oice Number T o dial a voice number manua lly fro m the main scre en , follo w th ese ste ps: 1. Use the arrow keys on th e remote control to select Vo i c e C a l l and press OK . 2. Enter the number you wish to call. The last manually entered number appears in this field by d[...]

  • Page 21

    Avaya V ideo Communication s Systems User Guide 21 Including Multiple Sites in Calls If your system is hosting a conf erence call (all callers are connectin g to your system), you can add participants to an ex isting call at any time up to th e maximum connections allo wed for the syste m. Y ou can add a second participant while the f irst call is [...]

  • Page 22

    22 Avaya V ideo Communications Systems User Guid e Answering or Rejecting a Call Y ou can configure your system to automatically answer incoming calls by setting preference s in User Preferences : Calls as follows: • Auto Answe r —If set to Enabled , the system automatically answers the first incoming call. If set to Disabled (the default), you[...]

  • Page 23

    Avaya V ideo Communication s Systems User Guide 23 Enabling Do Not Disturb During Calls If you receive an incoming call while you are in another call and Auto Answer Multiway Call is set to Disabled , you can choo se Do Not D isturb which ignores the incoming call and prevent s any other calls from interrupting for the duration of the call. The ca [...]

  • Page 24

    24 Avaya V ideo Communications Systems User Guid e Managing a Call During a call, you can view information about th e status of the call and the identity of connected callers. Y ou can also manage audio o utput and video images, control cameras, select input to appe ar in a display , and initiate a presen tation. If your system is a particip ant in[...]

  • Page 25

    Avaya V ideo Communication s Systems User Guide 25 Caller ID When a far end system in a video call answers your incoming call, video fro m the far end appears in your display . In the upper-left corne r of the far video image, the caller ID (phone number or IP address) of the fa r end system appears. One or more of the following icons may appear ne[...]

  • Page 26

    26 Avaya V ideo Communications Systems User Guid e Hiding or Showing U ser Interface Elements By default, the system information, status bar , and navigation bar fade from the screen after a call has been co nnected for 10 secon ds. This interval reset s after an y interaction with the system. Y ou can adjust the duration of t he fade out inte rval[...]

  • Page 27

    Avaya V ideo Communication s Systems User Guide 27 For the Active Microphone V olume preference, A vaya recommends a volume settin g of 5 to 8 for most Avaya Video MicPod 1000 applications and 5 to 10 for most Avaya Video Camera 100 applications. Use the me ter to visually verify that the transmit level peaks in the desired -28 to -22 dB range. Not[...]

  • Page 28

    28 Avaya V ideo Communications Systems User Guid e Managing Video Layout During a cal l, video images from co nnected callers appear in your disp lay . Y ou can change the screen layout of near and far end vi deo images that appear in the display . Underst anding Screen Layout s Screen layout s appear as one of the following types: • A far end p [...]

  • Page 29

    Avaya V ideo Communication s Systems User Guide 29 Changing the Screen Layout of V ideo Images T o change the screen layout, do the follo wing: • Press the screen layout button. The number of the select ed screen la yout ( x ) and the total numb er of screen layouts that ar e available ( y ) appear in the center of th e screen above the st atus b[...]

  • Page 30

    30 Avaya V ideo Communications Systems User Guid e Using Camera Preset s During a Call Y ou can configure a camera preset befo re plac ing a call or during a call. T o configure a camera preset on the near camera before placing a call, refer to “Configuri ng Camera Presets” on p age 14. T o configure a camera preset during a call, ensure that t[...]

  • Page 31

    Avaya V ideo Communication s Systems User Guide 31 Changing the Primary Input • When the system is idle and the main scr een appears in the display: a. Press input + . The Primary Input selection dialog appear s and co ntains small represent ations of the available input so ur ce s. b. Use the arrow keys to select a new input and then press OK . [...]

  • Page 32

    32 Avaya V ideo Communications Systems User Guid e Initiating a Present ation Avaya systems includ e support for sharing dat a from the present ation input (typically a personal computer co nnected to the codec) while simultaneously showing vid eo from the primary input. This enables you to view a liv e presenter and the co ntent at the same time. [...]

  • Page 33

    Avaya V ideo Communication s Systems User Guide 33 If support for prese nt ations is enabled, but a presen t ation does not st art automatically when a video input device is connected to the sy stem, follow these steps to st art or stop a presentation ma nually: 1. During a call, St art present ation appears in the navigation bar of the u ser inter[...]

  • Page 34

    34 Avaya V ideo Communications Systems User Guid e Viewing Call S t atistics T o view s tatistical information about a call, follow these steps: 1. During a call, pre ss th e button. 2. Audio and vi deo statistics for the current call disp lay on the scree n. T w o columns of statistics, Receive and T ransmit appear . The total bandwid th used for [...]

  • Page 35

    Avaya V ideo Communication s Systems User Guide 35 The following additional info rmation appear s below the Audio statistics block: - the call duration - the make and model of the far end video communication device and the soft ware version it is using 3. T o hide the statistics, p ress the button ag ain. S t atistics automatically refresh every 5 [...]

  • Page 36

    36 Avaya V ideo Communications Systems User Guid e Ending a Call from th e Call Mana ger T o hang up a call from the Call Manager dialog, follow these step s: 1. From any call screen, press OK . The Call Manager dial og ap pears. 2. Choose one of the following: - T o hang up a single call, press OK again to end the call. - T o hang up any in dividu[...]

  • Page 37

    Avaya V ideo Communication s Systems User Guide 37 Using a Single Display for Local Present ations If your Avaya system has a sing le display and you wish to show data locally from a device connected to a video input when the system is idle or in a vo ice call, access User Preferences : Appe a ra nce . Set the Screen Saver preference to the de sire[...]

  • Page 38

    38 Avaya V ideo Communications Systems User Guid e Removing an Entry fr om the REDIAL List T o remov e an entry from the REDIAL list, follow thes e steps: 1. Using the arrow keys on the remote contro l, select the entry you wish to remove. 2. Press the butt on. 3. Select Remove from the menu, and press OK . Adding a REDIAL List En try to the Direct[...]

  • Page 39

    Avaya V ideo Communication s Systems User Guide 39 4. Do one of the following : a. T o add an entry to the local directory , use the arrow keys to select fields in the New Directory Entry screen. Press OK to enter a value in a selec ted field . Ent er a system name, video and voice number s, and IP address or ISDN numbers. If necessary , press the [...]

  • Page 40

    40 Avaya V ideo Communications Systems User Guid e Copying an Entry from the Co rporate to Local Directory Y ou can copy an en tr y fro m the cor p or at e directory to the loc al directory . 1. Access the directory by pressing the button from the main screen. 2. Select the Corporate directory . 3. Select the entry you wish to copy to the local dir[...]

  • Page 41

    Avaya V ideo Communication s Systems User Guide 41 4. Modify values in the Edit Directory Entry or Edit Meeting Entry dialog. a. Press OK to select a field you wish to modify . Note: If necessary , press the button to change the method of text entry for text fields. b. After completing yo ur changes, press OK to exit the field. 5. Using the arrow k[...]

  • Page 42

    42 Avaya V ideo Communications Systems User Guid e Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good wo rking condition. Also verify that no objects are obstructing the sensor on the front of the camera and th at the LED on front of the[...]

  • Page 43

    Avaya V ideo Communication s Systems User Guide 43 Adjusting Camera Brightness Camera brightness refe rs to the amount of li ght received through th e lens of the camera. Y ou can improve dim scenes by adjusting room lighting and manually adjusting the camera brightness. T o adjust camera brightness, set the HD Camera Brightness prefer en ce in Use[...]

  • Page 44

    44 Avaya V ideo Communications Systems User Guid e Display Issues The following issues are related to the user interface or the display . Display Failures If data do es no t app ear on the di sp lay , ensure cables are pr op erly con ne cted on th e d isp lay and that the display cable is connected to the Display 1 output on the back p anel of the [...]

  • Page 45

    Avaya V ideo Communication s Systems User Guide 45 Audio Issues An Avaya system au tomatically selects the best audio algorithm based on the call rate and the capabilities of the remote system. The follo wing issues are relate d to the audio quality . Absent Dial T one If you do not receive a dial tone after pressing the or key on Avaya Video Confe[...]

  • Page 46

    46 Avaya V ideo Communications Systems User Guid e Connectivity Issues If a call does not successfully connect, verify that you have dia led a working numbe r and that the far end destina tion is powered o n and av ailable. V e rify that the network is rea dy and available. Network status is in dicated at all times in the status bar . If the Avaya [...]