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The rules should oblige the seller to give the purchaser an operating instrucion of Atto technology UL5D LP, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Atto technology UL5D LP. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Atto technology UL5D LP should contain:
- informations concerning technical data of Atto technology UL5D LP
- name of the manufacturer and a year of construction of the Atto technology UL5D LP item
- rules of operation, control and maintenance of the Atto technology UL5D LP item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Atto technology UL5D LP alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Atto technology UL5D LP, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Atto technology service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Atto technology UL5D LP.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Atto technology UL5D LP item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
ATTO UL5D Troubleshooting Guide This document describes troubleshooting techniques that can be used to identify and resolve issues associated with the ATTO Ultra320 dual channel SCSI host adapter. Some of these techniques may seem simplistic or overly obvious, but these are the ones that are commonly ov erlooked and can take several hours of frustr[...]
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Verify that the latest version of the computer BIOS is installed. Use caution when updating the computer’s BIOS. A mistake could leave the system in an unusable state. Remove any non-vital PCI cards from the system to determine if there is a PCI bus conflict. Disconnect any SCSI devices from the host adapter and reboot the computer. I[...]
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Page 3
Boot into Windows and use the ATTO Configuration Tool to verify the host adapter has its termination set properly. Instructions to do this can be found in the help portion of the ATTO Configuration Tool. Verify the external terminator is the sa me SCSI type as the devices (certified for Ultra320 SCSI or lower) and does not have damaged pins[...]
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Æ The computer’s BIOS scan recogniz es the UL5D host adapter, but only detects connected SCSI devices on one of the busses. The other bus reports no devices. Swap the devices and cables from the SCSI bus that appears to be working with the one having issues. If the issue follows the b us, replace the SCSI host adapter. If the issue follows t[...]
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The host adapter driver may not be properly installed. Please refer to the host adapter Installation and Operations manual for instructions on installing your OS driver. The firmware and driver may not be at compatible revision levels. The drivers are updated more frequently than the firmware, therefore the revision levels are seldom the sa[...]
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Æ The SCSI host adapter fails its Power On Self Test. The BIOS driver will perform several checks to verify that the host adapter is functioning. If the BIOS driver determines that the adapter has non-functioning hardware it will not complete the initialization of the OS driver. If the BIOS driver determines that the firmware on the adapter is[...]
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user is informed that the values shown are defaults. These defaults must be committed in order to correct the state of the NVRAM. o An error occurred updating the NVRAM - This message occurs during a committal of NVRAM to the card. If the driver is unable to put the new settings on the card, this message is displayed to the user and no changes are [...]
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Page 8
Æ On certain 64-bit platforms, the driver Makefile may be una ble to detect the correct CPU architecture. When compiling the driver, an error such as “cc1 : error : CPU you selected does not support x86_64 instruction set”. This can be resolved by specifying the correct architecture when running the make command. For example: $make install[...]
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Page 9
If the issue follows the attached SCSI devices, troubleshoot the attached devices: Verify the SCSI devices are powered on. Check the SCSI devices to make sure that they are all set to different SCSI ID's. Each device on each SCSI bus must use a unique ID, including the host adapter. Devices on Bus 1 can have the same IDs as those on Bu[...]
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C.) Error Log Capabilities The ATTO Ultra320 SCSI host adapter driver logs all failure related information to an event log. The user can control the classi fication of events that are recorded via a registry setting for Windows and a command line argument for Linux. The driver records events broken in to the following classifications. • FATAL Rec[...]
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• Follow the tree structure to : HKEY_LOCAL_MACHINESYSTEMCurrentControlSet Servicesexpress2P arametersATTO • Highlight “ EventLogMask ”, right-click and select “ delete ”. NOTE: be careful to only select this key as deleting other keys could harm your computer. --------------------------------------------------------------------[...]
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Page 12
8. Did it ever work? Is this a new error th at just started happening, or is this an error that has been around since the first use. 9. Does it happen when you try it with a second host adapter (if possible)? For example, swap out one host adapter for another and see if error still occurs. 10. Is the latest firmware and driver being used? 11. Is th[...]